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Black screen of death KB3175024 on W7/32


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#1 LDvi

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Posted 29 September 2016 - 11:19 AM

I have tried to install this KB several times, but it keeps failing.  As it is not a BSOD, I do not know what info you need to diagnose the problem.  Here is what I have done so far ...

 

Got  KB3175024 via WU and selected it for install (on its own).
 
NB: I do have EMET 5.5 installed. I applied the workaround using group policy for EMET as  recommended in the update's documentation. 
 
The update finished successfully and I restarted the PC.  The shutdown completed & after 30% configuration Windows restarted  but did not complete. The screen went black but I left it  like that for over an hour to give it some time hopefully finish, but it didn't.   After that I could not coerce the logon screen, so  I powered off and rebooted in Safe Mode.   Windows automatically reverted the install.  
 
 Event Viewer:  Windows Update error 0x80070643
 
Then I did the following  ...
- Ran chkdsk /f  and sfc /scannow  ...  no errors found
 MSE and MBAM scans had run earlier  ... both clean
-Ran MS WU Troubleshooter on Windows Update and BITS  ... 3 problems fixed, one not fixed
Error:   Windows Update error 0x800070005(2016-06-26-T-11_54_03A) Not fixed
-To address the above error code I installed the SubinACL tool and ran it as per https://support.microsoft.com/en-ca/kb/968003   
 
-Ran the update again, it failed.  Restarted in safe mode, update reverted
Then I tried a cold boot, restarted and ran the update, it failed on the same error
After the restart I reset the msconfig back to normal mode 
-Installed latest copy of WindowsUpdate Agent and ran W7 disk cleanup 
- Ran the System Update Readiness Tool ... it ran clean.
 
I also downloaded the KB standalone package from MS to get a clean copy.  
-Ran the update, same error code.
 
I am out of kitchen sinks.   Any help would be appreciated. 
 
The Windows minidump is empty


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#2 usasma

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Posted 30 September 2016 - 05:15 AM

Black screen issues are very difficult to fix.

You can spend weeks trying different fixes only to give up and reformat the system

 

The first step here is to backup your data - both in case something happens while trying to fix it, and in case you decide to reformat.

At work we try a System Restore point.  If that doesn't work, then we backup, wipe, and reinstall Winodws.

Here's my susggestions for repairs:

 

NOTE:  Try a clean boot to see if the problem clears up that way:  http://www.thewindowsclub.com/what-is-clean-boot-state-in-windows
If it does, then different troubleshooting steps are called for.

Here's some repair/recovery/restore options (in this order):

1 - Startup Repair.  Run it 3 times, rebooting in between tries.

2 - System Restore to a point before this started happening.

3 - DISM/SFC repair (DISM doesn't work with W7, although SFC does)  - doesn't work if you're not able to boot to Windows (let me know and I'll post a way to do it from Startup Repair)
    

Then please run the following DISM commands to see if there's any problems with the system (from an elevated (Run as administrator) Command Prompt).  Press Enter after typing it:
   
Dism /Online /Cleanup-Image /RestoreHealth

    FYI - I have repaired systems using the last command even though problems weren't found with the first 2 - so I suggest running them all.

    From this article: http://technet.microsoft.com/en-us/library/hh824869.aspx

    You can also run sfc.exe /scannow from an elevated (Run as administrator) Command Prompt to check for further corruption. Include the CBS log (located at C:\Windows\Logs\CBS\CBS.log) if you'd like to have a Windows Update expert check it (I don't check them because I can't read them)


4 - RESET using the "Keep My Files" option (W8 calls this a REFRESH; W7 and earlier doesn't have this function)

5 - Repair install of the OS (Thanks to FreeBooter!):
   

"How To Perform a Repair Installation For Windows 8, 8.1 and 10"
    https://www.winhelp.us/non-destructive-reinstall-of-windows-8-and-8-1.html

    "How to Do a Repair Install to Fix Windows 7"
    http://www.sevenforums.com/tutorials/3413-repair-install.html

    "How To Perform a Repair Installation For Vista"
    http://www.vistax64.com/tutorials/88236-repair-install-vista.html

    "Non-destructive reinstall of Windows XP"
    https://www.winhelp.us/non-destructive-reinstall-of-windows-xp.html


6 - RESET using the "Remove Everything" option (W8 calls this a RESET; W7 and earlier doesn't have this function)

If using W7 or earlier, this can be accomplished by resetting the system by use of the recovery partition/recovery disks/recovery drive.
If you don't have them, you can usually order them from the OEM manufacturer of your system ( US points of contact here:  http://www.carrona.org/recdisc.html )

7 - Wipe and reinstall from the Recovery Partition (if so equipped)

8 - Wipe and reinstall from Recovery Media - to include deleting all partitions.
If you don't have them, you can usually order them from the OEM manufacturer of your system ( US points of contact here:  http://www.carrona.org/recdisc.html )

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 LDvi

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Posted 30 September 2016 - 03:23 PM

@usasma.  Tnx for your response. 

 

I have completed some of your suggestions. 

- backed up system

- ran startup repair 3 times 

- tried to restore to before problem occurred but the restore failed - undo completed successfully

- DISM command did not work, failed on error code 8

- ran sfc command as suggested - no errors found

 

NB: already tried clean boot 

 

still considering repair install  

CBS log (200MB as is) - I should just zip it and send?



#4 usasma

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Posted 01 October 2016 - 04:39 AM

I would start a new topic in the Windows 7 forums.

Inclued CBS log in the title.

One of the Windows Update experts can look at it for you (I can't read them).


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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