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Having problems with dnsapi.dll, can't connect to the internet?

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3 replies to this topic

#1 bcowling


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Posted 29 September 2016 - 04:09 AM

Hey, I was trying to download a keygen the otherday and managed to get a whole heap of malware and adware on my computer. Now I can no longer connect to the internet. Followed a couple of threads using FRST and AdwCleaner and the log says my dnsapi.dll files were not disinfected. And i'm not sure how to type up a fixlist for my particular scenario so I did the search files for dsnapi.dll with FRST and i'll post the log for that and AdwCleaner below. Any help would be greatly appreciated. 

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#2 Bezukhov


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Posted 01 October 2016 - 07:17 AM

Hello, I'm Bezukhov, and I will be assisting you with this problem. Some things to keep in mind:
  • Please do not run any tools on your own while we solve this. Some are rather powerful, and using one at the wrong moment can have catastrophic effects. Also please refrain from seeking help for this problem elsewhere. Too many cooks spoils the broth.
  • Next, it is important that the instructions given be performed in the order given. We may need one tool to finish its job before another one starts.
  • If at any time my instructions are not clear stop and ask for clarification.
  • Rather than attach any logs to your post it is better that you copy and paste them instead, except if instructed otherwise.
  • Any program that I ask you run should only be run once.
  • As soon as your computer is clean I will let you know.
  • Please try to complete any tasks and reply in 24 to 48 hours. I will try to do likewise.
  • If you have any pirated software on your system I must ask that you remove them. No need for you to tell me if you do. Many times such programs are the source of many an infection, which makes cleaning a sick computer just that more difficult. And it's also against BleepingComputer's rules.
  • Lastly, do not make any changes to your computer from here on out until you get an "All Clear" from me.
Those logs you posted were a help. But I would like to see a complete set of Farbar Recovery Scan Tool logs:
  • Right-click FRST then click "Run as administrator" (XP users: click run after receipt of Windows Security Warning - Open File).
  • When the tool opens, click Yes to disclaimer.
  • When the FRST window appears, make sure the box labeled Addition.txt is checked
  • Press the Scan button.
  • When finished, it will produce a log called FRST.txt and Addition.txt in the same directory the tool was run from. Post both logs.

Edited by Bezukhov, 01 October 2016 - 07:42 AM.

To err is Human. To blame it on someone else is even more Human.

#3 bcowling

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Posted 03 October 2016 - 07:21 AM

Thanks for the reply! Managed to fix it with a sfc /scannow in administrator command prompt! And with all the malware removed from the other programs, thanks anyway!

#4 Oh My!

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Posted 03 October 2016 - 02:44 PM

It appears that this issue is resolved, therefore I am closing the topic. If that is not the case and you need or wish to continue with this topic, please send me or any Moderator a Personal Message (PM) that you would like this topic re-opened.
If I do not reply within 24 hours please send me a Personal Message.

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