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Held hostage by about:blank


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#1 emv

emv

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Posted 08 June 2004 - 06:08 PM

A few days ago my computer was infected with a browser hijacker that keeps setting my home page as about:blank. I have 2 personal settings, one for me and one for my wife. I ran ad-aware, spybot and the CWshredder on my setting and have been able to control the problem somewhat. However, the problem is not completely solved since everytime I run the CWShredder, it shows an infection. As for my wife's settings, I have been unable to get anything to work. I have tried to download the CWShredder but it will not let me do it. I have run ad-aware and spybot both of which have identified the intruder as a cool web search varient. I have run the repairs but the damn thing keeps on coming back. I tried resetting my computer to the date prior to the invasion, but it will not let me go back beyond the moment of infection. In fact the thing has taken over my ability to resett everything. For example if I change my security settings to high and apply them, when I reopen the security settings they are at medium. The thing will not let me download any of the microsoft security updates or any other download that may relate to its elimination. I am not very computor savy so am overwhelmed by this problem. We are considering backing up our files, uninstalling everything and reinstalling the programs. I'm not sure this will work as I have not seen it proposed as a solution on the different forums I have seen. Any help I can get would be most appreciated. :thumbsup:

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#2 Grinler

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    Lawrence Abrams


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Posted 08 June 2004 - 07:01 PM

Create a directory on your hardrive to save HijackThis.exe. A directory like c:\hijackthis. If you do not do this, you will not be able to use the backup/restore features.

Download HijackThis from:

HijackThis

Save this file into the directory you made previously and then run the program. Click on the Scan button and when it is finished click on the Save Log button. A Notepad window will open with the contents of this log. Click on Edit then click on Select all. Then click on Edit and then Click on Copy.

Create a reply to this post, and right click in message area and select paste to paste the log into the post.

Someone will reply to you after reading this post. DO NOT fix any entries unless you understand what you are doing.

To see a tutorial on using HijackThis you can click on the link below:

How to use HijackThis to remove Browser Hijackers & Spyware

#3 emv

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Posted 09 June 2004 - 04:27 PM

Thanks. I'll get right on it and get it posted asap.




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