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Multiple crashes a day - "AMD driver has stopped responding and has recovered"


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#1 Aafyre

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Posted 28 September 2016 - 12:07 PM

Ever since yesterday morning, my computer has been crashing at uneven intervals. Sometimes it crashes a few minutes after being turned on, other times an hour, and other times several hours.

 

To make matters worse, these crashes don’t always play out the same way. Sometimes my screen goes black for a split second and I get a notification at the bottom of my screen saying “Display driver AMD has stopped responding and has recovered.” Then my computer will crash, either right away or in a few hours. But I don’t always get this message. Sometimes everything straight-up freezes and I have to force the computer off. Other times, I get a BSoD and my computer automatically tries to restart afterward, but restarting crashes me too.

 

I should also mention that nothing I’m doing seems to be triggering these crashes. Sometimes I’ll just be browsing the Internet, sometimes I’ll be in Photoshop or Word, and other times I won’t have any programs running, aside from Skype and Discord in the background.

 

I looked up solutions to the AMD driver issue. I tried adding a TdrDelay with a value of 8 and also updating my driver, but neither of these seemed to work, so I’m inclined to think I have some kind of hardware failure, or perhaps an overheating issue?

 

I just ran WhoCrashed, so I’m hoping someone can make sense of its findings. I'll paste that below. Thanks to anyone willing to help me out.

 

 

 

System Information (local)

Computer name: OWNER-PC
Windows version: Windows 7 Service Pack 1, 6.1, build: 7601
Windows dir: C:\Windows
Hardware: Studio XPS 8100, Dell Inc., 0G3HR7
CPU: GenuineIntel Intel® Core™ i7 CPU 870 @ 2.93GHz Intel586, level: 6
8 logical processors, active mask: 255
RAM: 8547024896 bytes total


 

Crash Dump Analysis

Crash dump directory: C:\Windows\Minidump

Crash dumps are enabled on your computer.

On Wed 9/28/2016 3:51:37 PM GMT your computer crashed
crash dump file: C:\Windows\memory.dmp
This was probably caused by the following module: Unknown
()
Bugcheck code: 0x0 (0x0, 0x0, 0x0, 0x0)
Error: CUSTOM_ERROR

A third party driver was identified as the probable root cause of this system error.
Google query: CUSTOM_ERROR




On Wed 9/28/2016 3:41:25 PM GMT your computer crashed
crash dump file: C:\Windows\Minidump\092816-37393-01.dmp
This was probably caused by the following module: Unknown
()
Bugcheck code: 0x0 (0x0, 0x0, 0x0, 0x0)
Error: CUSTOM_ERROR

A third party driver was identified as the probable root cause of this system error.
Google query: CUSTOM_ERROR




On Wed 9/28/2016 3:38:50 PM GMT your computer crashed
crash dump file: C:\Windows\Minidump\092816-37471-01.dmp
This was probably caused by the following module: Unknown
()
Bugcheck code: 0x0 (0x0, 0x0, 0x0, 0x0)
Error: CUSTOM_ERROR

A third party driver was identified as the probable root cause of this system error.
Google query: CUSTOM_ERROR




On Tue 9/27/2016 9:10:23 PM GMT your computer crashed
crash dump file: C:\Windows\Minidump\092716-33228-01.dmp
This was probably caused by the following module: atikmpag.sys
(0xFFFFF88002F02CAC)
Bugcheck code: 0x117 (0xFFFFFA8009F814E0, 0xFFFFF88002F02CAC, 0x0, 0x0)
Error: VIDEO_TDR_TIMEOUT_DETECTED

file path: C:\Windows\system32\drivers\atikmpag.sys
product: AMD driver

company: Advanced Micro Devices, Inc.
description: AMD multi-vendor Miniport Driver
Bug check description: This indicates that the display driver failed to respond in a timely fashion.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmpag.sys (AMD multi-vendor Miniport Driver, Advanced Micro Devices, Inc.).
Google query: Advanced Micro Devices, Inc. VIDEO_TDR_TIMEOUT_DETECTED


 

Conclusion

4 crash dumps have been found and analyzed. A third party driver has been identified to be causing system crashes on your computer. It is strongly suggested that you check for updates for these drivers on their company websites. Click on the links below to search with Google for updates for these drivers:

atikmpag.sys (AMD multi-vendor Miniport Driver, Advanced Micro Devices, Inc.)


If no updates for these drivers are available, try searching with Google on the names of these drivers in combination with the errors that have been reported for these drivers. Include the brand and model name of your computer as well in the query. This often yields interesting results from discussions on the web by users who have been experiencing similar problems.


Read the topic general suggestions for troubleshooting system crashes
for more information.

Note that it's not always possible to state with certainty whether a reported driver is responsible for crashing your system or that the root cause is in another module. Nonetheless it's suggested you look for updates for the products that these drivers belong to and regularly visit Windows update or enable automatic updates for Windows. In case a piece of malfunctioning hardware is causing trouble, a search with Google on the bug check errors together with the model name and brand of your computer may help you investigate this further.



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#2 hamluis

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Posted 28 September 2016 - 01:14 PM

Please read and follow:  How to receive help diagnosing Blue Screens and Windows crashes - http://www.bleepingcomputer.com/forums/topic176011.html .

 

Moved topic from Internal Hardware to Crashes/BSODs.

 

Louis



#3 AlikDiana

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Posted 18 December 2016 - 10:50 PM

Did your GPU is overclock?






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