Hi there. I'm using a Dell computer with Windows 10 and Norton Internet Security Suite. I started noticing a problem a day or two ago with my internet.
The problem: When I try to access most sites, it's very slow or starts to load the page but then hangs there and just has the little spinning circle. Sometimes if I disconnect and reconnect the internet it will then continue loading and work for a few seconds or minutes, but then hangs again. Yesterday I got an email that one of our credit card accounts had been locked due to a security concern. When I called, the customer rep told me that the night before last someone had tried to access the account using my User Name, but had been unable to do so. They had continued yesterday all day long for a total of about 9 or 10 attempts. This is not an account that we've been using lately. I changed my User Name and Password immediately. Today when I went to log in to another card, it asked to confirm by sending a confirmation code to my phone, as if it didn't recognize the computer that was accessing the site. These could be coincidences but are a concern in view of the problems I've been having. There seems to be a problem especially when logging into programs. That's where it really hangs up, although it will do it at other times as well.
What I've done so far: At first I thought it might be a problem with our Internet provider, so I logged on to my wifes computer and it seems to be functioning normally, as is the wifi on my phone. The pages load quickly and I'm able to log in to our accounts without a problem. I have run a scan of my computer with Norton and nothing was found. I've also done so with Malwarebytes. No malware was found, just some Potentially Unwanted Programs; Deal Ally and HoistSearch.
I would greatly appreciate any help to be able to make sure that I'm not infected with something. Thanks in advance!