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BSOD error when browsing online and loading videos in Windows 7 Ultimate


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#1 sh-adin86

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Posted 27 September 2016 - 06:35 PM

Hello, I had an old forum which you told me it has been moved to Crashes/BSOD and I have to submit my 2 zip files (SysnativeFileCollectionApp.zip + perfmon.zip). I think the errors have to do with Graphic driver or graphic in general, but I'm not sure what exactly my computer does when getting these BSOD errors! So here it is in the attached files. Please tell me if there is anything else you need or I need to do, thank you.

Attached Files



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#2 usasma

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Posted 28 September 2016 - 08:00 AM

Only 225 Windows Update hotfixes installed.  Most systems with SP1 have 350-400 or more.  Please visit Windows Update and get ALL available updates (it may take several trips to get them all).
The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.
 

The lone memory dump shows a STOP 0x116 error.

Please follow these troubleshooting suggestions:  http://www.carrona.org/VideoTDR.html

Also, please monitor your temps with this free utility: 

SpeedFan v. 4.5.1 and later (free from here:  http://www.almico.com/sfdownload.php ) can log temperatures in a CSV file:

To make it work you have to do BOTH of the below steps:

1. Enable logging in general: Configure...Log...check "Enabled" then click on OK to save.

2. Enable logging for specific checks: Configure...Temperatures..left click on each sensor, then click on "Logged" at the bottom of the Window (for our purposes we want them all) then once you've selected "Logged" for all sensors, then click on OK to save.

The log will be located at C:\Program Files (x86)\SpeedFan

Naming: log files are named SFLogYYYYMMDD.csv, where YYYY is the year (four digits), MM is the month (2 digits, zero padded) and DD is the day (2 digits, zero padded). If a file already exists by that name, the file that already exists is renamed according to the following naming scheme: SFLogYYYYMMDD-CCCC.csv, where CCCC is a increasing number. The new file is then created with the standard file name scheme.

Notes: whenever you change the options related with logging, SpeedFan starts a new log file.

NOTE:You may want to turn logging off when we're done - as I don't know it's impact on performance or on the system.

 

Analysis:

The following is for information purposes only. The following information contains the relevant information from the blue screen analysis:
**************************Mon Sep 26 15:23:29.567 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\092616-20872-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (2 procs) Free x64
Built by: 7601.23418.amd64fre.win7sp1_ldr.160408-2045
System Uptime:0 days 17:26:24.149
*** WARNING: Unable to verify timestamp for igdkmd64.sys
*** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
Probably caused by :igdkmd64.sys ( igdkmd64+171a0 )
BugCheck 116, {fffffa800944f010, fffff8800401a1a0, ffffffffc0000001, 3}
BugCheck Info: VIDEO_TDR_FAILURE (116)
Arguments:
Arg1: fffffa800944f010, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff8800401a1a0, The pointer into responsible device driver module (e.g. owner tag).
Arg3: ffffffffc0000001, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000003, Optional internal context dependent data.
BUGCHECK_STR:  0x116
DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: X64_0x116_IMAGE_igdkmd64.sys
CPUID:        "Intel® Pentium® D CPU 3.00GHz"
MaxSpeed:     3000
CurrentSpeed: 2992
  BIOS Version                  2.4.0
  BIOS Release Date             05/24/2007
  Manufacturer                  Dell Inc.                
  Baseboard Manufacturer        Dell Inc.          
  Product Name                  Dell DM061                   
  Baseboard Product             0WG864
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``



3rd Party Drivers:

The following is for information purposes only. My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft.  You can find links to the driver information and where to update the drivers in the section after the code box:

**************************Mon Sep 26 15:23:29.567 2016 (UTC - 4:00)**************************
VSTCNXT6.SYS                Wed Oct 15 20:52:22 2008 (48F69046)
VSTBS26.SYS                 Wed Oct 15 20:54:06 2008 (48F690AE)
VSTDPV6.SYS                 Wed Oct 15 20:57:45 2008 (48F69189)
e1e6232e.sys                Fri Jun  5 15:08:41 2009 (4A296D39)
intelppm.sys                Mon Jul 13 19:19:25 2009 (4A5BC0FD)
igdkmd64.sys                Wed Sep 23 15:22:57 2009 (4ABA7591)
amdxata.sys                 Fri Mar 19 12:18:18 2010 (4BA3A3CA)
iaStorV.sys                 Thu Jun 10 20:46:19 2010 (4C11875B)
MpFilter.sys                Fri Oct 30 02:29:35 2015 (56330E4F)


http://www.carrona.org/drivers/driver.php?id=VSTCNXT6.SYS
http://www.carrona.org/drivers/driver.php?id=VSTBS26.SYS
http://www.carrona.org/drivers/driver.php?id=VSTDPV6.SYS
http://www.carrona.org/drivers/driver.php?id=e1e6232e.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
http://www.carrona.org/drivers/driver.php?id=amdxata.sys
http://www.carrona.org/drivers/driver.php?id=iaStorV.sys
http://www.carrona.org/drivers/driver.php?id=MpFilter.sys
 
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 sh-adin86

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Posted 30 September 2016 - 07:53 PM

Hi, I followed this article: "Microsoft TDR error troubleshooting KB article: https://support.microsoft.com/en-us/kb/2665946" and increased the GPU time, however didn't do anything and I received BSODs three more times. But I cannot download any updates. When I go to windows update it takes forever and still holds on checking for updates. I ran the windows update troubleshooter, but it didn't make any changes. So my question is do you know what's wrong that doesn't let me update windows 7? And how can I resolve this? Please help me to update windows so maybe it will not get any BSODs error messages, thank you.



#4 usasma

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Posted 01 October 2016 - 04:59 AM

For Windows Updates, try this link:  http://wu.krelay.de/en/ (thanks to CKing123!)

If that doesn't work, then post over in the Windows 7 forums with "Windows update" problems in the title.

Include your CBS log for the experts there (I can't read them)
 

Here's how for the CBS log:

 

Export CBS folder
NOTE:  This is not for me (I can't read them).  This is in case you decide to post in the OS forums asking for help from the experts. 

        -  On Windows 8/10, press the Windows key, type This PC, and press Enter.
        -  On Windows Vista/7, click the Start button then click Computer.
        -  Double-click on the C: drive, under the Hard Disk Drives category, and then scroll down to, and double click on the Windows folder.
        -  Find and double click on the Logs folder.
        -  Right-click on the CBS folder, and select Copy.
        -  Go back to your Desktop, right-click on it, and select Paste. You should now see a copy of the CBS folder appear on your Desktop called CBS.
        -  Right-click on this new folder, and navigate through Send to, and select Compressed (zipped) folder.
        -  A new file, also called CBS (CBS.zip), but this time with a different icon, will be created.[/quote]
 


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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