Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Strange Happenings on My Laptop


  • Please log in to reply
4 replies to this topic

#1 LittleGreenDots

LittleGreenDots

  • Members
  • 444 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Metro Detroit Area
  • Local time:04:31 AM

Posted 27 September 2016 - 02:50 PM

I have a few Windows 7 laptop computers and my problems started about 1-1/2 years ago, right after I had my computer repaired by a local guy in the neighborhood who seemed to know what he was doing.

 

Let me start with my most recent problem.  My phone number is listed online for my business and I suspect it was harvested and added to various robo/telemarketing sources.  I have been getting calls for a few years.  It used to be a few a week, but now it is many a week.

This is a private cell phone and I registered it on the do-not-call site years ago.  I checked recently and it's still there.

 

Last month I was getting about forty calls a month.  It got to the point where I wasn't answering out-of-state calls.  I'm not big on telephone use and rarely got out of state calls anyway.  The next step in this harassment was running these robo calls through some service that reports the caller ID with my area code.  I have stopped answering my phone, period, and hope if it's a legit call, that they leave a msg.

 

About three weeks ago I got fed up and started reporting this calls as complaints on the FCC customer complaint site.  I don't know exactly how the FCC handles these complaints but I suspect that if they contact the offender, my phone number is supplied.  Now I'm getting MORE calls.  I check each call on a site that lists robo/telemarketer numbers and verify that others have received unsolicited calls from the same numbers.

 

A few days ago, I got a call and went to look it up and I couldn't get to the site.  I got an error msg unlike one I had ever seen before, stating that the connection timed out.  I tried a different site that provides the same information (listing robo caller numbers) and I couldn't get on that one either.  And a third one.  Then I tried these sites on two other computers I have in the house.  It was the same (timed out) for all three.  I called my ISP (Comcast) and had the reset my wi-fi password and then I had no problem getting to those sites.  Today it happened again.   I have no other internet issues with any of my computers.  My AV software (Webroot) finds nothing, and neither does Malware Bytes. 

 

Back to my other computer problems, I have a few programs that malfunction.  One is a music notation program and some of the special features do not work at all.  The program is Finale.  I've been in touch with the tech guys there and they can find no problem, other than they have had some issues with computers running Webroot.  Turning off the strong security setting does not resolve my issue. 

 

When it happened again, I called Comcast (again) and the techie who checked my modem (he didn't tell me exactly what he did) assured me that it is impossible for someone to crack into my wi-fi network.  I am using only the equipment for wi-fi supplied by Comcast. 

 

I have a reputation for tech problems and it seems issues pop up with just about every computer I use.  It' is uncanny, the level of problems I have.  I do not visit sharing sites, all my software is legit.  I don't download music or movies.  I don't visit any porn or gaming sites.

 

I wonder if my computer has a backdoor?  I was really uncomfortable with that guy who fixed my computer.  Maybe I'm just being paranoid, but then I have so many computer related problems, I have reasons to get in that paranoid state of mind.

 

I'm not a tech-guy but was wondering if there is anything I can do, like install a secure firewall, close all traffic and look for suspicious packets. 



BC AdBot (Login to Remove)

 


#2 Viper_Security

Viper_Security

  • Members
  • 825 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:127.0.0.1
  • Local time:01:31 AM

Posted 27 September 2016 - 03:09 PM

"About three weeks ago I got fed up and started reporting this calls as complaints on the FCC customer complaint site"

 

Unfortunately the FCC has way to much on their hands especially with the youtube thing going on now, you want to report these numbers to the FBI. ( i have partial ownership in a computer repair store and they even call us from time to time (not so much anymore)) most of these numbers are scammers trying to get into your machine. 

 

 

 

Back to my other computer problems, I have a few programs that malfunction.  One is a music notation program and some of the special features do not work at all.  The program is Finale.  I've been in touch with the tech guys there and they can find no problem, other than they have had some issues with computers running Webroot.  Turning off the strong security setting does not resolve my issue.  "

 

Try Disabling Webroot Altogether, i know some programs can have issues just by having a High Security AV on their machine. 

 

 

 

I called Comcast (again) and the techie who checked my modem (he didn't tell me exactly what he did) assured me that it is impossible for someone to crack into my wi-fi network.  I am using only the equipment for wi-fi supplied by Comcast. "

 

The Person straight up lied to you about that, I myself could do it in 3 hours if that.  Just make sure your password is somewhat difficult.

 

 

 

" I was really uncomfortable with that guy who fixed my computer.  Maybe I'm just being paranoid, but then I have so many computer related problems, I have reasons to get in that paranoid state of mind."

 

It's not just you, almost anyone bringing their machine in is going to be paranoid about it.

 

 

 

 

"I'm not a tech-guy but was wondering if there is anything I can do, like install a secure firewall, close all traffic and look for suspicious packets."

 

 

You can close all things internet and run Wireshark. which records ALL traffic on your network.

 

 

Also Download Rkill from this site and see if there are any HOST files it finds.

 

 

Hopefully that was helpful and informative!


Edited by Viper_Security, 27 September 2016 - 04:35 PM.

    IT Auditor & Security Professional

hQBT2G3.png


#3 LittleGreenDots

LittleGreenDots
  • Topic Starter

  • Members
  • 444 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Metro Detroit Area
  • Local time:04:31 AM

Posted 27 September 2016 - 08:00 PM

Yes, informative.  Thanks.  I didn't realize something was going on with YouTube.  As I understand it, all these calls are illegal. 

 

The guy who fixed my computer works out of his home.  I heard from a friend of his that he pokes around in customer's computers.  Before I knew this, I had an odd feeling about him.  He way undercharged me for the work he did.  I found that odd. 

 

What can I do to protect myself better?  I don't have a router.  Would that help?  IF someone did compromise my network, would s/he also be into my computer?

 

Thanks.



#4 Viper_Security

Viper_Security

  • Members
  • 825 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:127.0.0.1
  • Local time:01:31 AM

Posted 27 September 2016 - 09:08 PM

Yes, informative.  Thanks.  I didn't realize something was going on with YouTube.  As I understand it, all these calls are illegal. 

 

The guy who fixed my computer works out of his home.  I heard from a friend of his that he pokes around in customer's computers.  Before I knew this, I had an odd feeling about him.  He way undercharged me for the work he did.  I found that odd. 

 

What can I do to protect myself better?  I don't have a router.  Would that help?  IF someone did compromise my network, would s/he also be into my computer?

 

Thanks.

that sounds like defamation/slander to me as well as hearsay.

 

A router will add another layer of security. so yes it could help.

 

 

"IF someone did compromise my network, would s/he also be into my computer?" 

 

Yes and No.

 

Yes if you have network sharing turned on.

No if you do NOT have network sharing turned on.

 

or

 

it IS on and you are the only one that can write to it (only you can change what's inside.)

 

To better protect yourself you could add a router, and change your password(s)

at the moment that's all i can say because i have not seen your set up. but a router would help.


    IT Auditor & Security Professional

hQBT2G3.png


#5 LittleGreenDots

LittleGreenDots
  • Topic Starter

  • Members
  • 444 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Metro Detroit Area
  • Local time:04:31 AM

Posted 28 September 2016 - 06:01 AM

How do I secure my network?  I went into the network folder in control panel and I see Advanced Sharing Settings that all were set to on:

 

Network Discovery
File and Printer Sharing
Network access to read/write files in Public folder

 

I have two computers and a printer on my wi-fi and I don't place any files in the Public folder.

 

I am replacing that repaired computer and am setting up a new laptop right now.  Also, I am not very happy with Comcast and am looking into a different service provider. 

 

What kind of router do I need?  Any specifications I need to know?  Price IS a factor.

 

RE Webroot...I'm trying Bit Defender on one of the computers now and if I can use my music notation program, I'm just going to quit Webroot.  I want hassle-free protection and in order to get Webroot working, I'd have to play around with it.

 

Thanks

 

Do you know what the conflict is between Webroot and my music notation program, Finale?  I've asked Finale but they just ignore my question.


Edited by LittleGreenDots, 28 September 2016 - 11:44 AM.





0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users