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'A corrected hardware error has occurred.' floods the Event Viewer


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#1 MrNowie

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Posted 27 September 2016 - 10:32 AM

Hey there,

 

It's not really a problem at the moment but since a few days back when I was looking in the Event Viewer on my Windows 10 laptop I've noticed that the following events keep flooding the Event Viewer's system category;

 

 

A corrected hardware error has occurred.

 
Component: PCI Express Root Port
Error Source: Advanced Error Reporting (PCI Express)
 
Bus:Device:Function: 0x0:0x1C:0x4
Vendor ID:Device ID: 0x8086:0x9D14
Class Code: 0x30400
 
The details view of this entry contains further information.

 

It's always the exact same message in the log. Does anybody know what this means? I've attached a screenshot of the Event Viewer.

I don't know if it's related but my laptop has this on-going issue that it tends to reboot itself (without BSOD) when I'm doing GPU intensive stuff like games or video editing. Maybe somebody spots a connection?

 

All help/thoughts are appreciated!

Greetings,

Noah

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#2 usasma

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Posted 27 September 2016 - 11:03 AM

The error shows that WHEA logged an error from the PCIe bus

 

Let's try looking at these 2 sets of reports:

Report Set #1)  Please run this report collecting tool (even though you may not be experiencing BSOD's) so that we can provide a complete analysis: (from the pinned topic at the top of the forum)   http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/
FYI - I don't often use the Perfmon report, so if it doesn't work please just let me know.

NOTE:
Please zip up the (.ZIP) files - do not use .RAR or other compression utilities. 
.ZIP is the type file that can be uploaded to the forums.

Report Set #2)  Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on the "Administrative Events" heading
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:  http://support.microsoft.com/kb/2028504

While waiting for a reply, please monitor your temps with this free utility: 

SpeedFan v. 4.5.1 and later (free from here:  http://www.almico.com/sfdownload.php ) can log temperatures in a CSV file:
You may not need to log temps - if uncertain, please ask.

To make it work (log the temps to a file) you have to do BOTH of the below:

1. Enable logging in general: Configure...Log...check "Enabled" then click on OK to save.

2. Enable logging for specific checks: Configure...Temperatures..left click on each sensor, then click on "Logged" at the bottom of the Window (for our purposes we want them all) then once you've selected "Logged" for all sensors, then click on OK to save.

The log will be located at C:\Program Files (x86)\SpeedFan

Naming: log files are named SFLogYYYYMMDD.csv, where YYYY is the year (four digits), MM is the month (2 digits, zero padded) and DD is the day (2 digits, zero padded). If a file already exists by that name, the file that already exists is renamed according to the following naming scheme: SFLogYYYYMMDD-CCCC.csv, where CCCC is a increasing number. The new file is then created with the standard file name scheme.

Notes: whenever you change the options related with logging, SpeedFan starts a new log file.

NOTE:You may want to turn logging off when we're done - as I don't know it's impact on performance or on the system.



 
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 MrNowie

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Posted 27 September 2016 - 01:11 PM

I was not able to colleted everything. The PERFMON- report is missing because it keeps hanging while creating a report. I will retry later.

Attached are the requested files.

 

Some more systeminfo:

· OS - Windows 10
· 64-bits
· Windows 10
· OEM-version
· Age of system: 2 weeks
· Age of OS install: 2 weeks

· CPU: Intel Core  i7-6500U
· Video Card: Nvidia GeForce GTX 950m

· System Manufacturer: ASUS (Laptop)
· Exact model number: A501U (X501U in some regions)

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#4 usasma

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Posted 27 September 2016 - 04:46 PM

Not much concrete info in the Admin logfile.  I'm guessing that it might be a networking component- but that's just a guess.
First start with these free hardware diagnostics:  http://www.carrona.org/hwdiag.html

If that doesn't work, the try this procedure:  http://www.carrona.org/strpdown.html (there isn't much that you can do with a laptop, but see if you can try any of it)

 

Your UEFI/BIOS (version K501UX.209) dates from 2016.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  This is just in case there has been a more recent update.
FYI - W8 and W10 communicate more with the UEFI/BIOS than previous versions of Windows, so it's important to ensure that the UEFI/BIOS is kept up to date (and that outdated UEFI/BIOS' may be the cause of some compatibility issues).

Only 8 Windows Update hotfixes installed.  Most build 10586 (TH2/1511) systems have more than this.  Please visit Windows Update and get ALL available Windows Updates.
The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

As it appears that you have just reinstalled Windows, there just aren't that many error reports in the WER section of MSINFO32.

Still, there isn't that much info on these Warnings - yet the info that I do find is suggestive of a hardware/compatibility/low-level driver issue.

 

Beyond this I have these 5 suggestions:
1.  Get ALL available Windows Updates.  It may take several trips to get them all
2.  Get ALL available, compatible updates for your system from the manufacturer's website (to include BIOS/UEFI).
3.  Get ALL available, compatible updates for the programs and any additional hardware installed on your computer from the developer's website
4.  Start with these free hardware diagnostics:  http://www.carrona.org/hwdiag.html
5.  If all of the hardware tests pass, then run Driver Verifier according to these instructions: 

 


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#5 MrNowie

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Posted 28 September 2016 - 02:39 PM

Thanks for the suggestions. I've installed the Windows 10 Anniversary Update in the meantime so my system is all up-to-date now. There is no newer version of the BIOS available from the ASUS support site. Also all the hardware seems to be functioning correctly since the system is still quite new and already has a replaced motherboard because of a issue I've had with the system before. I have no USB-drives nearby at the moment so the hardware diag test I will do at a later point.

 

I think I'm going to contact ASUS support again because from what I can find online I'm the only person that's having this issue with this Notebook model.

 

Thanks again for helping me. :)






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