Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Help!


  • Please log in to reply
5 replies to this topic

#1 zia

zia

  • Members
  • 2 posts
  • OFFLINE
  •  
  • Local time:01:23 AM

Posted 20 August 2006 - 01:14 PM

Help!

I made a big mistake yesterday by downloading My Kazaa Gold and now, I can't uninstall it--I got an error message: Error 1306 Another application has exclusive access to C:\Program Files\MyKazaaGold\gift\giftd.log

Also, after I start my computer, this music comes on and I don't know where it is coming from. It sort of sounds like a radio station, but I have to mute the speakers to get it to stop. Also, I tried playing a DVD and I think the music kept going.

I hope someone can help me get my computer under control!

Thanks, Diane

BC AdBot (Login to Remove)

 


#2 Enthusiast

Enthusiast

  • Members
  • 5,898 posts
  • OFFLINE
  •  
  • Location:Florida, USA
  • Local time:12:23 AM

Posted 20 August 2006 - 02:20 PM

First you need to stop the Kazaa ap from loading when Windows starts.

I recommend Startup Inspector to manage your startup menu because it identifies the programs so you can disable the ones that aren't necessary to load until you want to use them, like Realplayer, Quicktime, Office, Word, etc.

Startup Inspector (manages startup menu – helps you identify aps in the startup menu so you can disable unnecessary programs from running in the background when they are not needed)

And

Startup Monitor (a small freeware ap available on the same page to notify you and require your permission for any program to add itself to your startup menu)

http://www.windowsstartup.com/download.php

Disable the Kazaa program and others that are not needed to be running in the background taking resources.
Be careful not to disable your anti-virus program, anti-spyware aps and firewall.

After you disable Kazaa reboot into safe mode by tapping the F8 Key as you start your computer. You must do this before Windows starts.

Once you are booted into safe mode go to your control panel add/remove programs and remove the Kazaa program.

Reboot your computer into normal mode.

I suggest you update and run a scan with your anti-virus program, Adaware and Spybot Search and Destroy because P2P programs like Kazaa are the greatest source of malware infection there is.

You should download, install and update all of the following:

Ad-Aware SE Personal - freeware
http://www.lavasoft.com/
Click on Adaware SE Personal in “Products” on the left side of the page
Or it may be easier to find it here:
http://fileforum.betanews.com/detail/Adawa...nal/965718306/1


Spybot S&D: http://www.safer-networking.org/en/index.html
Be sure to enable “Teatimer” which gives you realtime protection against malware invasion. (absolutely necessary)

Microsoft Windows Defender
http://www.microsoft.com/athome/security/s...re/default.mspx
This also provides realtime protection. (absolutely necessary)

Ewido Antispyware Free
http://free.grisoft.com/doc/20/lng/us/tpl/v5

SpywareBlaster:
http://www.javacoolsoftware.com/spywareblaster.html

Microsoft Malicious Software Removal Tool (Win XP and Win 2000):
http://www.microsoft.com/security/malwareremove/default.mspx

Do scans with several of them until you are sure no malware remains.

#3 Jacee

Jacee

    Bleeping around


  • Malware Response Team
  • 3,716 posts
  • OFFLINE
  •  
  • Gender:Female
  • Local time:10:23 PM

Posted 20 August 2006 - 06:39 PM

Also, while you're in Add/Remove Programs, remove KGTunes software if found.

While still in safe mode as instructed by Enthusiast, above......

You may need to Show Hidden Files and Folders:
Click Start.
Open My Computer.
Select the Tools menu and click Folder Options.
Select the View Tab. Under the Hidden files and folders heading, select Show hidden files and folders.
Uncheck: Hide file extensions for known file types
Uncheck the Hide protected operating system files (recommended) option.
Click Yes to confirm.
Click OK.


Navigate, using Windows Explorer, to and delete:

c:\program files\mykazaagold <---folder
c:\windows\installer\26c5f.msi <---file

Rehide hidden files and folders.

Reboot/restart your computer.

Download ATF Cleaner http://www.atribune.org/content/view/19/2/
Click "Main" > check 'select all' the first time using it, then click "Empty Selected". Do the same for FireFox or Opera if you use either of those browsers.

Finally go to Control Panel > Internet Options.
On the General tab under "Temporary Internet Files" Click "Delete Files".
Put a check by "Delete Offline Content" and click OK.

Defrag

Hopefully all will be well again :thumbsup:

MS_MVP.gif
MS MVP Windows-Security 2006-2016
Member of UNITE, the Unified Network of Instructors and Trusted Eliminators

Admin PC Pitstop


#4 zia

zia
  • Topic Starter

  • Members
  • 2 posts
  • OFFLINE
  •  
  • Local time:01:23 AM

Posted 20 August 2006 - 07:21 PM

Thank you both so very much. I followed Enthusiast's instructions and it did the trick. Plus I got rid of all of that startup junk that slowed my startup, plus got rid of spyware, plus I learned a lot.

Muchisimas gracias, Diane :thumbsup:

#5 Jacee

Jacee

    Bleeping around


  • Malware Response Team
  • 3,716 posts
  • OFFLINE
  •  
  • Gender:Female
  • Local time:10:23 PM

Posted 20 August 2006 - 09:00 PM

Nice to know, and thank you for replying back :thumbsup:

MS_MVP.gif
MS MVP Windows-Security 2006-2016
Member of UNITE, the Unified Network of Instructors and Trusted Eliminators

Admin PC Pitstop


#6 Enthusiast

Enthusiast

  • Members
  • 5,898 posts
  • OFFLINE
  •  
  • Location:Florida, USA
  • Local time:12:23 AM

Posted 21 August 2006 - 10:59 AM

Follow Jacee's instructions as well to get rid of the hidden files.




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users