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Google Chrome broken


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16 replies to this topic

#1 ollyk

ollyk

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  • Local time:08:58 PM

Posted 26 September 2016 - 10:34 AM

Hi could someone please help me with Google Chrome?

It has been broken for some time now, showing the following when launched. I cannot remember how or why this happened.

Computer is Windows 7, up to date.

Always used Avira, Superantispyware, Spybot, online armor and malwarebytes. Within Chrome itself I always use the equivalent of noscript (I cannot remember its exact name now!)

I have used various third party uninstall programs to try to remove all traces but every time I re-install I get the same errors, as shown in the following screen shot.

screend_zpsxc61nwo1.png

Would appreciate some help please :-)



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#2 The_Codesee

The_Codesee

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  • Location:England, UK
  • Local time:07:58 PM

Posted 26 September 2016 - 11:04 AM

Hello! My name is The Codesee, nice to meet you   :)
 
Please follow the steps below:
 
:step1: Please download MiniToolBox to your desktop

  • Double click MiniToolBox
  • Select the items below and press go
  • Post the log in your next reply
    • List Installed Programs
    • List Restore Points
    • List last 10 Event Viewer log
    • Flush DNS

:step2: Please download Security Check to your desktop

  • Double click SecurityCheck and follow the on-screen instructions.
  • A log should open called checkup.txt.
  • Post the log in your next reply

:step3: Please download TFC (Temp File Cleaner) to your desktop

  • Close all open applications
  • Double click TFC
  • Click the start button and the program will run
  • When done, press OK to restart your computer

Logs I expect in your next reply:

  • MiniToolBox Log
  • Security Check Log


#3 ollyk

ollyk
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Posted 26 September 2016 - 01:27 PM

Thanks for the reply and here are the logs in order as above...

MiniToolBox by Farbar  Version: 17-06-2016
Ran by Admin (administrator) on 26-09-2016 at 19:23:20
Running from "C:\Users\Admin\Downloads"
Microsoft Windows 7 Home Premium  Service Pack 1 (X86)
Model: Latitude E6400 Manufacturer: Dell Inc.
Boot Mode: Normal
***************************************************************************

========================= Flush DNS: ===================================

Windows IP Configuration

Successfully flushed the DNS Resolver Cache.

========================= Event log errors: ===============================

Application errors:
==================
Error: (09/26/2016 03:58:22 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (09/26/2016 02:31:45 PM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Unexpected error querying for the IVssWriterCallback interface.  hr = 0x80070005, Access is denied.
.
This is often caused by incorrect security settings in either the writer or requestor process.


Operation:
   Gathering Writer Data

Context:
   Writer Class Id: {e8132975-6f93-4464-a53e-1050253ae220}
   Writer Name: System Writer
   Writer Instance ID: {081607aa-51b9-4f3f-b9c3-f55f825126d6}

Error: (09/26/2016 11:46:27 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (09/23/2016 06:20:16 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (09/23/2016 01:10:40 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (09/23/2016 04:06:36 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (09/22/2016 08:15:07 PM) (Source: Application Error) (User: )
Description: Faulting application name: firefox.exe, version: 48.0.2.6079, time stamp: 0x57bd2863
Faulting module name: mozglue.dll, version: 48.0.2.6079, time stamp: 0x57bd2857
Exception code: 0x80000003
Fault offset: 0x0000efe5
Faulting process id: 0x488
Faulting application start time: 0xfirefox.exe0
Faulting application path: firefox.exe1
Faulting module path: firefox.exe2
Report Id: firefox.exe3

Error: (09/22/2016 08:11:54 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (09/18/2016 12:03:04 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (09/17/2016 11:28:22 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003


System errors:
=============
Error: (09/26/2016 03:59:18 PM) (Source: DCOM) (User: )
Description: {995C996E-D918-4A8C-A302-45719A6F4EA7}

Error: (09/26/2016 03:57:55 PM) (Source: Service Control Manager) (User: )
Description: The Spybot-S&D 2 Scanner Service service failed to start due to the following error:
%%1053 = The service did not respond to the start or control request in a timely fashion.


Error: (09/26/2016 03:57:55 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Spybot-S&D 2 Scanner Service service to connect.

Error: (09/26/2016 11:47:14 AM) (Source: Service Control Manager) (User: )
Description: The LiveUpdate service terminated unexpectedly.  It has done this 1 time(s).

Error: (09/26/2016 11:46:18 AM) (Source: Service Control Manager) (User: )
Description: The Spybot-S&D 2 Scanner Service service failed to start due to the following error:
%%1053 = The service did not respond to the start or control request in a timely fashion.


Error: (09/26/2016 11:46:18 AM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Spybot-S&D 2 Scanner Service service to connect.

Error: (09/26/2016 11:30:38 AM) (Source: Service Control Manager) (User: )
Description: The SASDIFSV service failed to start due to the following error:
%%183 = Cannot create a file when that file already exists.


Error: (09/25/2016 09:22:27 AM) (Source: WudfUsbccidDriver) (User: NT AUTHORITY)
Description: ReaderCompletionUnknownMsgType0x0

Error: (09/25/2016 09:22:27 AM) (Source: WudfUsbccidDriver) (User: NT AUTHORITY)
Description: ReaderCompletionUnknownMsgType0x0

Error: (09/25/2016 09:22:27 AM) (Source: WudfUsbccidDriver) (User: NT AUTHORITY)
Description: ReaderCompletionUnknownMsgType0x0


Microsoft Office Sessions:
=========================
Error: (09/26/2016 03:58:22 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (09/26/2016 02:31:45 PM) (Source: VSS)(User: )
Description: 0x80070005, Access is denied.


Operation:
   Gathering Writer Data

Context:
   Writer Class Id: {e8132975-6f93-4464-a53e-1050253ae220}
   Writer Name: System Writer
   Writer Instance ID: {081607aa-51b9-4f3f-b9c3-f55f825126d6}

Error: (09/26/2016 11:46:27 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (09/23/2016 06:20:16 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (09/23/2016 01:10:40 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (09/23/2016 04:06:36 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (09/22/2016 08:15:07 PM) (Source: Application Error)(User: )
Description: firefox.exe48.0.2.607957bd2863mozglue.dll48.0.2.607957bd2857800000030000efe548801d214ae04dcf2d8C:\Program Files\Mozilla Firefox\firefox.exeC:\Program Files\Mozilla Firefox\mozglue.dlldf39ba28-80f8-11e6-b1fb-0024e8a7f33e

Error: (09/22/2016 08:11:54 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (09/18/2016 12:03:04 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (09/17/2016 11:28:22 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003


CodeIntegrity Errors:
===================================
  Date: 2016-09-16 21:21:57.217
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\OADriver.sys because the set of per-page image hashes could not be found on the system.

  Date: 2016-09-16 21:21:57.108
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\aswKbd.sys because the set of per-page image hashes could not be found on the system.

  Date: 2016-09-16 21:21:56.983
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\aswSnx.sys because the set of per-page image hashes could not be found on the system.

  Date: 2016-09-16 08:29:13.863
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\OADriver.sys because the set of per-page image hashes could not be found on the system.

  Date: 2016-09-16 08:29:13.348
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\aswKbd.sys because the set of per-page image hashes could not be found on the system.

  Date: 2016-09-16 08:29:13.176
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\aswSnx.sys because the set of per-page image hashes could not be found on the system.

  Date: 2016-09-16 08:05:53.700
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\OADriver.sys because the set of per-page image hashes could not be found on the system.

  Date: 2016-09-16 08:05:53.591
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\aswKbd.sys because the set of per-page image hashes could not be found on the system.

  Date: 2016-09-16 08:05:53.420
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\aswSnx.sys because the set of per-page image hashes could not be found on the system.

  Date: 2016-09-15 12:45:07.621
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\OADriver.sys because the set of per-page image hashes could not be found on the system.


=========================== Installed Programs ============================

Acrylic Wi-Fi Home v3.1 (HKCU\...\{3706FB7A-11FB-44C4-AD94-2B29878D75DC}_is1) (Version: 3.1 - Tarlogic Security S.L.)
Adobe AIR (HKLM\...\{7BBAEC47-1CC0-4CB8-ADB4-531B78DBD1DD}) (Version: 15.0.0.356 - Adobe Systems Incorporated) Hidden
Adobe AIR (HKLM\...\Adobe AIR) (Version: 15.0.0.356 - Adobe Systems Incorporated)
Adobe Flash Player 10 ActiveX (HKLM\...\Adobe Flash Player ActiveX) (Version: 10.0.32.18 - Adobe Systems Incorporated)
Adobe Flash Player 23 NPAPI (HKLM\...\Adobe Flash Player NPAPI) (Version: 23.0.0.162 - Adobe Systems Incorporated)
Audacity 2.1.2 (HKLM\...\Audacity®_is1) (Version: 2.1.2 - Audacity Team)
Avast Free Antivirus (HKLM\...\Avast) (Version: 12.3.2280 - AVAST Software)
Brother MFL-Pro Suite MFC-7420 (HKLM\...\{C2530D63-B66B-48B5-BB50-7C6281FE7AA6}) (Version: 1.0.1.0 - Brother Industries, Ltd.)
CCleaner (HKLM\...\CCleaner) (Version: 4.09 - Piriform)
Conexant HDA D330 MDC V.92 Modem (HKLM\...\CNXT_MODEM_HDAUDIO_VEN_14F1&DEV_2C06&SUBSYS_14F1000F) (Version: 7.80.4.0 - Conexant)
Dell ControlVault Host Components Installer (HKLM\...\{8022CB10-15F8-43C6-AA18-6A38AEDD86B6}) (Version: 2.3.309.1625 - Broadcom Corporation)
Dell System Detect (HKCU\...\73f463568823ebbe) (Version: 5.13.0.1 - Dell)
ffdshow [rev 2527] [2008-12-19] (HKLM\...\ffdshow_is1) (Version: 1.0 - )
FMS (HKLM\...\FMS) (Version:  - )
Foxit Cloud (HKLM\...\{41914D8B-9D6E-4764-A1F9-BC43FB6782C1}_is1) (Version: 3.7.143.923 - Foxit Software Inc.)
Foxit Reader (HKLM\...\Foxit Reader_is1) (Version: 7.0.6.1126 - Foxit Software Inc.)
Google Chrome (HKLM\...\Google Chrome) (Version: 53.0.2785.116 - Google Inc.)
Google Earth (HKLM\...\{817750FA-EC6A-485D-9901-0683AE6FFDF1}) (Version: 7.1.5.1557 - Google)
Google Update Helper (HKLM\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.31.5 - Google Inc.) Hidden
Google Update Helper (HKLM\...\{A92DAB39-4E2C-4304-9AB6-BC44E68B55E2}) (Version: 1.3.25.11 - Google Inc.) Hidden
Grim Fandango Remastered (HKLM\...\Steam App 316790) (Version:  - Double Fine Productions)
HI-TECH PICC-Lite V9.60PL1 (HKLM\...\PICC 9.60PL1) (Version: 9.60 - HI-TECH Software)
HTC Driver Installer (HKLM\...\{4CEEE5D0-F905-4688-B9F9-ECC710507796}) (Version: 4.17.0.001 - HTC Corporation)
HTC Sync Manager (HKLM\...\{231D0C79-98A6-4693-A366-36DE7D7346EC}) (Version: 3.1.61.0 - HTC)
IDT Audio (HKLM\...\{E3A5A8AB-58F6-45FF-AFCB-C9AE18C05001}) (Version: 1.0.6227.0 - IDT)
Intel® Control Center (HKLM\...\{F8A9085D-4C7A-41a9-8A77-C8998A96C421}) (Version: 1.2.1.1007 - Intel Corporation)
Intel® Graphics Media Accelerator Driver (HKLM\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 8.15.10.2869 - Intel Corporation)
Intel® Network Connections Drivers (HKLM\...\PROSet) (Version: 14.5 - Intel)
IObit Uninstaller (HKLM\...\IObitUninstall) (Version: 6.0.2.156 - IObit)
IPTInstaller (HKLM\...\{08208143-777D-4A06-BB54-71BF0AD1BB70}) (Version: 4.0.9 - HTC)
Java 8 Update 73 (HKLM\...\{26A24AE4-039D-4CA4-87B4-2F83218073F0}) (Version: 8.0.730.2 - Oracle Corporation)
Java Auto Updater (HKLM\...\{4A03706F-666A-4037-7777-5F2748764D10}) (Version: 2.8.73.2 - Oracle Corporation) Hidden
LAME v3.99.3 (for Windows) (HKLM\...\LAME_is1) (Version:  - )
LastPass (uninstall only) (HKLM\...\LastPass) (Version:  - LastPass)
LibreOffice 4.4.1.2 (HKLM\...\{4A754DA6-6E12-40AF-BAF0-B7D60C6BE005}) (Version: 4.4.1.2 - The Document Foundation)
Malwarebytes Anti-Malware version 2.2.1.1043 (HKLM\...\Malwarebytes Anti-Malware_is1) (Version: 2.2.1.1043 - Malwarebytes)
Microsoft .NET Framework 4.6.1 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.6.01055 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM\...\{837b34e3-7c30-493c-8f6a-2b0f04e2912c}) (Version: 8.0.59193 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 (HKLM\...\{FF66E9F6-83E7-3A3E-AF14-8DE9A809A6A4}) (Version: 9.0.21022 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Mozilla Firefox 49.0.1 (x86 en-GB) (HKLM\...\Mozilla Firefox 49.0.1 (x86 en-GB)) (Version: 49.0.1 - Mozilla)
Mozilla Maintenance Service (HKLM\...\MozillaMaintenanceService) (Version: 49.0.1.6109 - Mozilla)
Mozilla Thunderbird 31.6.0 (x86 en-GB) (HKLM\...\Mozilla Thunderbird 31.6.0 (x86 en-GB)) (Version: 31.6.0 - Mozilla)
MPLAB X IDE v3.35 (HKLM\...\MPLAB X IDE v3.35 v3.35) (Version: v3.35 - Microchip)
MSXML 4.0 SP2 (KB954430) (HKLM\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB973688) (HKLM\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)
My Dell (HKLM\...\PC-Doctor for Windows) (Version: 3.5.6426.22 - PC-Doctor, Inc.)
MyDefrag v4.3.1 (HKLM\...\MyDefrag v4.3.1_is1) (Version: 4.0.0.0 - J.C. Kessels)
Notepad++ (HKLM\...\Notepad++) (Version: 6.9.2 - Notepad++ Team)
Online Armor 7.0 (HKLM\...\OnlineArmor_is1) (Version: 7.0 - Emsisoft GmbH)
Paint Shop Pro 7 Evaluation (HKLM\...\{D6DE02C7-1F47-11D4-9515-00105AE4B89A}) (Version: 7.0.0.0000 - Jasc Software Inc)
paint.net (HKLM\...\{DADC2AF6-DC9F-4BCF-BFCE-DCEC16EF507B}) (Version: 4.0.9 - dotPDN LLC)
PDF24 Creator 6.9.2 (HKLM\...\{81A6F461-0DBA-4F12-B56F-0E977EC10576}_is1) (Version:  - PDF24.org)
PICkit 2 v2.61 (HKLM\...\{2818ADC7-C1FB-40A8-BE6B-36B62682E9E8}) (Version: 2.61.00 - Microchip)
Pivot Animator version 4.1.10 (HKLM\...\Pivot Animator_is1) (Version: 4.1.10 - Motus Software Ltd)
Revo Uninstaller Pro 3.1.6 (HKLM\...\{67579783-0FB7-4F7B-B881-E5BE47C9DBE0}_is1) (Version: 3.1.6 - VS Revo Group, Ltd.)
SafeZone Stable 1.51.2220.62 (HKLM\...\SafeZone 1.51.2220.62) (Version: 1.51.2220.62 - Avast Software) Hidden
Samsung Kies (HKLM\...\{758C8301-2696-4855-AF45-534B1200980A}) (Version: 2.6.3.15045.4 - Samsung Electronics Co., Ltd.) Hidden
Samsung Kies (HKLM\...\InstallShield_{758C8301-2696-4855-AF45-534B1200980A}) (Version: 2.6.3.15045.4 - Samsung Electronics Co., Ltd.)
Samsung Kies3 (HKLM\...\{88547073-C566-4895-9005-EBE98EA3F7C7}) (Version: 3.2.16044.2 - Samsung Electronics Co., Ltd.) Hidden
Samsung Kies3 (HKLM\...\InstallShield_{88547073-C566-4895-9005-EBE98EA3F7C7}) (Version: 3.2.16044.2 - Samsung Electronics Co., Ltd.)
Samsung USB Driver for Mobile Phones (HKLM\...\{D0795B21-0CDA-4a92-AB9E-6E92D8111E44}) (Version: 1.5.59.0 - Samsung Electronics Co., Ltd.)
SMPlayer 14.9.0.6731 (HKLM\...\SMPlayer) (Version: 14.9.0.6731 - Ricardo Villalba)
Spybot - Search & Destroy (HKLM\...\{B4092C6D-E886-4CB2-BA68-FE5A99D31DE7}_is1) (Version: 2.4.40 - Safer-Networking Ltd.)
SpyNet Field Office (HKLM\...\{5B4E87F6-E666-630B-6769-DCA3774734C9}) (Version: 1.05 - UNKNOWN) Hidden
SpyNet Field Office (HKLM\...\com.jakks.spynet) (Version: 1.05 - UNKNOWN)
Steam (HKLM\...\Steam) (Version: 2.10.91.91 - Valve Corporation)
SUPERAntiSpyware (HKLM\...\{CDDCBBF1-2703-46BC-938B-BCC81A1EEAAA}) (Version: 6.0.1222 - SUPERAntiSpyware.com)
System Requirements Lab (HKLM\...\{F89CDED6-B1F1-489F-BA44-698BF6A737C2}) (Version: 6.1.6.0 - Husdawg, LLC)
Tux Paint 0.9.22 (HKLM\...\Tux Paint_is1) (Version:  - New Breed Software)
Tux Paint Stamps 2014-08-23 (HKLM\...\Tux Paint Stamps_is1) (Version:  - New Breed Software)
Vivitar Experience Image Manager (HKLM\...\Vivitar Experience Image Manager) (Version:  - Sakar)
VLC media player (HKLM\...\VLC media player) (Version: 2.2.2 - VideoLAN)
Webcam Wallpaper 1.3 (HKLM\...\Webcam Wallpaper) (Version: 1.3 - Werner Software)
Win32DiskImager version 0.9.5 (HKLM\...\{D074CE74-912A-4AD3-A0BF-3937D9D01F17}_is1) (Version: 0.9.5 - ImageWriter Developers)
Winamp (HKLM\...\Winamp) (Version: 5.666  - Nullsoft, Inc)
Windows Driver Package - Segger (jlink) USB  (07/28/2014 2.6.8.1) (HKLM\...\468237BA12C6D9DD0125166A16609C632EE9CF1C) (Version: 07/28/2014 2.6.8.1 - Segger)
Windows Driver Package - SEGGER (JLinkCDC) Ports  (08/28/2014 6.0.2601.5) (HKLM\...\ED80E3D3A350D18BFD3D3D8DAED8E2B19105763A) (Version: 08/28/2014 6.0.2601.5 - SEGGER)
WinStars 2.0 (HKLM\...\WinStars 2.0_is1) (Version:  - Franck RICHARD)
xplorer² lite 32 bit (HKLM\...\xplorer2l) (Version: 2.5.0.3 - Zabkat)
========================= Restore Points ==================================

17-09-2016 23:24:50 Scheduled Checkpoint
22-09-2016 02:00:16 Windows Update
26-09-2016 13:31:46 Cleaner (Spybot - Search & Destroy 2.6, administrator privileges

**** End of log ****

 

 

******************************************************************************************************************************************

 

Results of screen317's Security Check version 1.014 --- 12/23/15  
 Windows 7 Service Pack 1 x86 (UAC is enabled)  
 Internet Explorer 11  
``````````````Antivirus/Firewall Check:``````````````
 Windows Firewall Enabled!  
Avast Antivirus   
 Antivirus up to date!   
`````````Anti-malware/Other Utilities Check:`````````
 MVPS Hosts File  
 SpyNet Field Office   
 Spybot - Search & Destroy
 SUPERAntiSpyware     
 CCleaner     
 Java 8 Update 73  
 Java version 32-bit out of Date!
 Adobe Flash Player 10 Flash Player out of Date!
 Adobe Flash Player     23.0.0.162  
 Mozilla Firefox (49.0.1)
 Mozilla Thunderbird 31.6.0 Thunderbird out of Date!  
 Google Chrome 38.0.2125.104 Google Chrome out of date!  
````````Process Check: objlist.exe by Laurent````````  
 Spybot Teatimer.exe is disabled!
 Tall Emu Online Armor OAcat.exe
 Tall Emu Online Armor oasrv.exe
 Tall Emu Online Armor oaui.exe
 Tall Emu Online Armor OAhlp.exe
 AVAST Software Avast AvastSvc.exe  
 AVAST Software Avast AvastUI.exe  
`````````````````System Health check`````````````````
 Total Fragmentation on Drive C:  
````````````````````End of Log``````````````````````



Off to run tmp file cleaner & restart wont be a minute...



#4 The_Codesee

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Posted 26 September 2016 - 02:25 PM

I have reviewed your logs and investigating a program which I found on your PC.


Edited by The_Codesee, 26 September 2016 - 03:19 PM.


#5 The_Codesee

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Posted 26 September 2016 - 02:42 PM

Do you recognize the program Flying Model Simulator?

 

If not, do you recognize this program below?

FMS (HKLM\...\FMS) (Version:  - )

Edited by The_Codesee, 26 September 2016 - 02:42 PM.


#6 ollyk

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Posted 26 September 2016 - 02:54 PM

 

Do you recognize the program Flying Model Simulator?

 

If not, do you recognize this program below?

FMS (HKLM\...\FMS) (Version:  - )

 

Ah yeah it was a simulator I got with my model helicopter. Esky so doubt it would be a problematic program :-)



#7 The_Codesee

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Posted 26 September 2016 - 03:03 PM

Brilliant, that's good to hear. Moving on...
 
IOBIT Products
 
I, and many others, do not trust products by IOBIT. This is mainly due to their history (including stealing from Malwarebytes). Please read here for thoughts about IOBIT and Advanced System Care:

 
:step1: Please uninstall some programs
 
There's currently some programs on your PC that we need to remove. Press the Windows + R key on your keyboard and type in appwiz.cpl and press enter. Navigate to each of the following below one-by-one and click uninstall:

  • IObit Uninstaller 
  • Spybot - Search & Destroy

:step2: Please download Malwarebytes Anti-Malware to your desktop

  • Double click mbam-setup-x.x.x.xxxx and follow the on-screen instructions.
  • On the dashboard, click update now.
  • After that, click scan now - the scan will now begin.
  • When the scan's completed, select apply actions - make sure the action is quarantine.
  • Restart your computer.

How to get the log:

  • On the Malwarebytes Anti-Malware dashboard, select the history tab and click application logs.
  • Select the log which has the time and date of when you did the scan.
  • Click copy to clipboard and paste it into your reply.

:step3: Please download AdwCleaner to your desktop

  • Double click adwcleaner_x.xxx.exe.
  • If prompted, click I agree.
  • Click scan. When it's finished, select clean.
  • Allow AdwCleaner to restart your computer.
  • Once your computer's restarted, a log should appear.
  • Please post this in your next reply.

:step4: Please download Junkware Removal Tool to your desktop

  • Double click JRT.exe. (Win 7, 8 and Vista users, right-click and select run as admin)
  • Press any key and the scan will begin.
  • At the end, a log will open. Please post this in your next reply.

:step5: Time for some housecleaning

  1. Update Adobe Flash Player: https://get.adobe.com/flashplayer/
  2. Update JavaScript: https://java.com/en/download/
  3. Update Mozilla Thunderbird: https://support.mozilla.org/en-US/kb/updating-thunderbird
  4. Update Google Chrome: https://support.google.com/chrome/answer/95414?co=GENIE.Platform%3DDesktop&hl=en

Logs I expect in your next reply:

  • Malwarebytes Log
  • AdwCleaner Log
  • Junkware Removal Tool (JRT) Log

Please also update me on the status of the computer



#8 ollyk

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Posted 26 September 2016 - 04:08 PM

JUST COMPLETED scan, will restart and work on the others...

BTW it did not offer quarrentine only removal for some reason!


Malwarebytes Anti-Malware
www.malwarebytes.org

Scan Date: 26/09/2016
Scan Time: 21:37
Logfile:
Administrator: Yes

Version: 2.2.1.1043
Malware Database: v2016.09.26.10
Rootkit Database: v2016.09.26.02
License: Free
Malware Protection: Disabled
Malicious Website Protection: Disabled
Self-protection: Disabled

OS: Windows 7 Service Pack 1
CPU: x86
File System: NTFS
User: Admin

Scan Type: Threat Scan
Result: Completed
Objects Scanned: 381402
Time Elapsed: 27 min, 2 sec

Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled
Heuristics: Enabled
PUP: Enabled
PUM: Enabled

Processes: 0
(No malicious items detected)

Modules: 0
(No malicious items detected)

Registry Keys: 0
(No malicious items detected)

Registry Values: 0
(No malicious items detected)

Registry Data: 0
(No malicious items detected)

Folders: 0
(No malicious items detected)

Files: 3
PUP.Optional.Bundler, C:\Users\Admin\Downloads\spybot-search-destroy.exe, Quarantined, [546e45312a70330337ee3781ef1518e8],
PUP.Optional.Bundler, C:\Users\Admin\Downloads\iobit-uninstaller.exe, Quarantined, [4a781660009ad75f978e1b9d669e9e62],
PUP.Optional.Bundler, C:\Users\Admin\Downloads\superantispyware(1).exe, Quarantined, [8c3677ffb5e56fc745e0c7f151b3857b],

Physical Sectors: 0
(No malicious items detected)


(end)



#9 ollyk

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Posted 26 September 2016 - 04:27 PM

# AdwCleaner v6.020 - Logfile created 26/09/2016 at 22:22:12
# Updated on 14/09/2016 by ToolsLib
# Database : 2016-09-26.3 [Server]
# Operating System : Windows 7 Home Premium Service Pack 1 (X86)
# Username : Admin - SOPHIES-PC
# Running from : C:\Users\Admin\Downloads\adwcleaner_6.020.exe
# Mode: Clean
# Support : https://toolslib.net/forum



***** [ Services ] *****



***** [ Folders ] *****



***** [ Files ] *****

[-] File deleted: C:\Users\Sophie\AppData\Roaming\Mozilla\Firefox\Profiles\iaqgb2ih.default\searchplugins\yahoo! powered.xml


***** [ DLL ] *****



***** [ WMI ] *****



***** [ Shortcuts ] *****



***** [ Scheduled Tasks ] *****



***** [ Registry ] *****



***** [ Web browsers ] *****

[-] Chrome preferences cleaned: "browser.search.defaultenginename" -  "Yahoo! Powered"
[-] Chrome preferences cleaned: "browser.search.selectedEngine" -  "Yahoo! Powered"
[-] Chrome preferences cleaned: "browser.startup.homepage" -  "hxxps://uk.search.yahoo.com/yhs/web?hspart=iry&hsimp=yhs-fullyhosted_003&type=wnf_frmr_16_23&param1=1&param2=f%3D1%26b%3DFirefox%26cc%3Dgb%26pa%3DWincy%26cd%3D2XzuyEtN2Y1L1Qzu0CtD0C0BtAzzyDtByC0FyEyCzy0BzyyDtN0D0Tzu0StCyCtBtAtN1L2XzutAtFtBtBtFtAtFtDtN1L1Czu1ByEtN1L1G1B1V1N2Y1L1Qzu2StAyEtDzz0EtAyE0CtGyCtD0CzztG0E0AyByCtGtCtByE0FtGtDtDyBtDtBtAyE0DyEyCtAyD2QtN1M1F1B2Z1V1N2Y1L1Qzu2S0EyCtCtByC0CzyzytG0F0AyEyCtGyEyByDtDtG0A0BtB0FtG0B0AyDzytDtB0CtD0FtDyBzy2QtN0A0LzuyE%26cr%3D796437604%26a%3Dwnf_frmr_16_23%26os_ver%3D6.1%26os%3DWindows%2B7%2BHome%2BPremium"
[-] Chrome preferences cleaned: "lightweightThemes.usedThemes" -  "[{\"id\":\"recommended-2\",\"name\":\"Space Fantasy\",\"headerURL\":\"resource:///chrome/browser/content/browser/defaultthemes/2.header.jpg\",\"footerURL\":\"resource:///chrome/browser/content/browser/defaultthemes/2.footer.jpg\",\"textcolor\":\"#ffffff\",\"accentcolor\":\"#d9d9d9\",\"iconURL\":\"resource:///chrome/browser/content/browser/defaultthemes/2.icon.jpg\",\"previewURL\":\"resource:///chrome/browser/content/browser/defaultthemes/2.preview.jpg\",\"author\":\"fx5800p\",\"description\":\"Space Fantasy is © fx5800p. Available under CC-BY-SA. No warranty.\",\"homepageURL\":\"hxxps://addons.mozilla.org/firefox/addon/space-fantasy/\",\"version\":\"1.0\",\"updateDate\":1447176622311,\"installDate\":1447176622311},{\"id\":\"460070\",\"name\":\"Knuckles the Echidna Blast v2\",\"headerURL\":\"hxxps://addons.cdn.mozilla.net/user-media/addons/460070/header.png?1376432440\",\"footerURL\":\"hxxps://addons.cdn.mozilla.net/user-media/addons/460070/footer.png?1376432440\",\"textcolor\":\"#fffafa\",\"accentcolor\":\"#d60000\",\"iconURL\":\"hxxps://addons.cdn.mozilla.net/user-media/addons/460070/icon.png?1376432440\",\"previewURL\":\"hxxps://addons.cdn.mozilla.net/user-media/addons/460070/preview.png?1376432440\",\"author\":\"StoryMaker-the-Christian-Echidna\",\"updateURL\":\"hxxps://versioncheck.addons.mozilla.org/en-US/themes/update-check/460070\",\"version\":\"0\",\"updateDate\":1436599784417,\"installDate\":1436473653503},{\"id\":\"442556\",\"name\":\"Battle series: Knuckles Echidna\",\"headerURL\":\"hxxps://addons.cdn.mozilla.net/user-media/addons/442556/header.png?1369930835\",\"footerURL\":\"hxxps://addons.cdn.mozilla.net/user-media/addons/442556/footer.png?1369930835\",\"textcolor\":\"#ffffff\",\"accentcolor\":\"#000000\",\"iconURL\":\"hxxps://addons.cdn.mozilla.net/user-media/addons/442556/icon.png?1369930835\",\"previewURL\":\"hxxps://addons.cdn.mozilla.net/user-media/addons/442556/preview.png?1369930835\",\"author\":\"Susumi\",\"description\":\"None\",\"updateURL\":\"hxxps://versioncheck.addons.mozilla.org/en-US/themes/update-check/442556\",\"version\":\"1.0\",\"updateDate\":1436473631619,\"installDate\":1436473631619},{\"id\":\"494286\",\"name\":\"Knuckles The Echidna\",\"headerURL\":\"hxxps://addons.cdn.mozilla.net/user-media/addons/494286/header.png?1394893226\",\"footerURL\":\"hxxps://addons.cdn.mozilla.net/user-media/addons/494286/footer.png?1394893226\",\"textcolor\":\"#d40000\",\"accentcolor\":\"#ffffff\",\"iconURL\":\"hxxps://addons.cdn.mozilla.net/user-media/addons/494286/icon.png?1394893226\",\"previewURL\":\"hxxps://addons.cdn.mozilla.net/user-media/addons/494286/preview.png?1394893226\",\"author\":\"DarkSZ\",\"description\":\"None\",\"updateURL\":\"hxxps://versioncheck.addons.mozilla.org/en-US/themes/update-check/494286\",\"version\":\"1.0\"},{\"id\":\"557244\",\"name\":\"Fantasy unicorn v2 by CP\",\"headerURL\":\"hxxps://addons.cdn.mozilla.net/user-media/addons/557244/header.png?1434841861\",\"footerURL\":\"hxxps://addons.cdn.mozilla.net/user-media/addons/557244/footer.png?1434841861\",\"textcolor\":\"#ffffff\",\"accentcolor\":\"#ffffff\",\"iconURL\":\"hxxps://addons.cdn.mozilla.net/user-media/addons/557244/icon.png?1434841861\",\"previewURL\":\"hxxps://addons.cdn.mozilla.net/user-media/addons/557244/preview.png?1434841861\",\"author\":\"Crazy Psychiatrist ®\",\"updateURL\":\"hxxps://versioncheck.addons.mozilla.org/en-US/themes/update-check/557244\",\"version\":\"1.0\"}]"
[-] [C:\Users\Sophie\AppData\Local\Chromium\User Data\Default\Web data] [Search Provider] Deleted: yahoo! powered
[-] [C:\Users\Sophie\AppData\Local\Chromium\User Data\Default] [startup_urls] Deleted: hxxps://uk.search.yahoo.com/yhs/web?hspart=iry&hsimp=yhs-fullyhosted_003&type=wnf_frmr_16_23&param1=1&param2=f%3D7%26b%3Dchmm%26cc%3Dgb%26pa%3DWincy%26cd%3D2XzuyEtN2Y1L1Qzu0CtD0C0BtAzzyDtByC0FyEyCzy0BzyyDtN0D0Tzu0StCyCtBtAtN1L2XzutAtFtBtBtFtAtFtDtN1L1Czu1ByEtN1L1G1B1V1N2Y1L1Qzu2StAyEtDzz0EtAyE0CtGyCtD0CzztG0E0AyByCtGtCtByE0FtGtDtDyBtDtBtAyE0DyEyCtAyD2QtN1M1F1B2Z1V1N2Y1L1Qzu2S0EyCtCtByC0CzyzytG0F0AyEyCtGyEyByDtDtG0A0BtB0FtG0B0AyDzytDtB0CtD0FtDyBzy2QtN0A0LzuyE%26cr%3D796437604%26a%3Dwnf_frmr_16_23%26os_ver%3D6.1%26os%3DWindows%2B7%2BHome%2BPremium&uref=chmm
[-] [C:\Users\Sophie\AppData\Local\Chromium\User Data\Default] [homepage] Deleted: hxxps://uk.search.yahoo.com/yhs/web?hspart=iry&hsimp=yhs-fullyhosted_003&type=wnf_frmr_16_23&param1=1&param2=f%3D1%26b%3Dchmm%26cc%3Dgb%26pa%3DWincy%26cd%3D2XzuyEtN2Y1L1Qzu0CtD0C0BtAzzyDtByC0FyEyCzy0BzyyDtN0D0Tzu0StCyCtBtAtN1L2XzutAtFtBtBtFtAtFtDtN1L1Czu1ByEtN1L1G1B1V1N2Y1L1Qzu2StAyEtDzz0EtAyE0CtGyCtD0CzztG0E0AyByCtGtCtByE0FtGtDtDyBtDtBtAyE0DyEyCtAyD2QtN1M1F1B2Z1V1N2Y1L1Qzu2S0EyCtCtByC0CzyzytG0F0AyEyCtGyEyByDtDtG0A0BtB0FtG0B0AyDzytDtB0CtD0FtDyBzy2QtN0A0LzuyE%26cr%3D796437604%26a%3Dwnf_frmr_16_23%26os_ver%3D6.1%26os%3DWindows%2B7%2BHome%2BPremium&uref=chmm
[-] [C:\Users\Admin\AppData\Local\Google\Chrome\User Data\Default\Web data] [Search Provider] Deleted: uk.ask.com


*************************

:: "Tracing" keys deleted
:: Winsock settings cleared

*************************

C:\AdwCleaner\AdwCleaner[C0].txt - [6725 Bytes] - [26/09/2016 22:22:12]
C:\AdwCleaner\AdwCleaner[R0].txt - [3641 Bytes] - [15/03/2015 21:10:27]
C:\AdwCleaner\AdwCleaner[R1].txt - [25261 Bytes] - [17/05/2015 10:42:50]
C:\AdwCleaner\AdwCleaner[R2].txt - [1622 Bytes] - [25/05/2015 12:03:27]
C:\AdwCleaner\AdwCleaner[R3].txt - [2161 Bytes] - [25/07/2015 14:06:13]
C:\AdwCleaner\AdwCleaner[S0].txt - [3761 Bytes] - [15/03/2015 21:13:42]
C:\AdwCleaner\AdwCleaner[S1].txt - [6481 Bytes] - [17/05/2015 10:45:40]
C:\AdwCleaner\AdwCleaner[S2].txt - [1694 Bytes] - [25/05/2015 12:16:28]
C:\AdwCleaner\AdwCleaner[S3].txt - [2245 Bytes] - [25/07/2015 14:09:05]
C:\AdwCleaner\AdwCleaner[S4].txt - [3164 Bytes] - [26/09/2016 22:21:42]

########## EOF - C:\AdwCleaner\AdwCleaner[C0].txt - [7456 Bytes] ##########
 



#10 ollyk

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Posted 26 September 2016 - 04:38 PM

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Malwarebytes
Version: 8.0.8 (09.20.2016)
Operating System: Windows 7 Home Premium x86
Ran by Admin (Administrator) on 26/09/2016 at 22:28:35.58
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~




File System: 10

Successfully deleted: C:\ProgramData\productdata (Folder)
Successfully deleted: C:\Users\Admin\AppData\Roaming\productdata (Folder)
Successfully deleted: C:\Users\Admin\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\07I1SN01 (Temporary Internet Files Folder)
Successfully deleted: C:\Users\Admin\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\6GMB2AS9 (Temporary Internet Files Folder)
Successfully deleted: C:\Users\Admin\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\G2RDF0PB (Temporary Internet Files Folder)
Successfully deleted: C:\Users\Admin\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\YNDAUC43 (Temporary Internet Files Folder)
Successfully deleted: C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\07I1SN01 (Temporary Internet Files Folder)
Successfully deleted: C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\6GMB2AS9 (Temporary Internet Files Folder)
Successfully deleted: C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\G2RDF0PB (Temporary Internet Files Folder)
Successfully deleted: C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\YNDAUC43 (Temporary Internet Files Folder)



Registry: 1

Successfully deleted: HKLM\SYSTEM\CurrentControlSet\services\0036591474921693mcinstcleanup (Registry Key)




~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on 26/09/2016 at 22:33:39.47
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
 



#11 ollyk

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Posted 26 September 2016 - 04:39 PM

Still cant update chrome



#12 The_Codesee

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Posted 27 September 2016 - 01:09 AM

What happens when you try to update Chrome?



#13 ollyk

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Posted 27 September 2016 - 04:46 PM

Hi Codesee, there simply is no option to update!


If I click on about for instance, I get an untitled tab with a broken face next to it..



#14 The_Codesee

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Posted 28 September 2016 - 01:19 AM

Try resetting Chrome: https://support.google.com/chrome/answer/3296214?hl=en-GB



#15 ollyk

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Posted 28 September 2016 - 07:43 AM

Unfortunately when I click settings again another window opens which is blank and with a broken face, the same as above!
 






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