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BSOD kernel_data_inpage_error (volmgrx.sys)


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#1 greenking13

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Posted 25 September 2016 - 11:01 PM

Hello! It's been a long time since I last needed help with a BSOD from Bleeping Computer, but I've ran into an issue in which none of my engineering friends can help me resolve. For the past week or so I've been noticing that my secondary drive will disconnect. Usually, shortly after this occurs, I run into the BSOD that I've stated in the title. I am currently running Windows 8.1 and whenever it reaches 100% for collecting data, it does not restart itself and appears to freeze. When I restart my laptop it appears to run chkdsk and is "Scanning and repairing Drive (D:)" Whenever it finishes I am able to run my computer normally for about half an hour before this BSOD occurs again. On average, this takes about 9 hours to finish. This occurs every time I restart. 

 

I apologize for not giving the needed files (stated in the BSOD Posting Instructions) but the reason is that I can't get to the point where I can download and run the necessary programs. The "Scanning and Repairing" appears to ignore my request to start in safe mode. For the moment, I am asking for a method to bypass the check that is being ran so I can try and acquire the necessary files. If possible, I will be posting the needed files after it completes the check. (Which will probably be in 9 hours since it just started again.)

 

Thank you very much

Michael

 

Edit 1:

 

 · OS - Windows 8.1, 8, 7, Vista ? Windows 8.1

· x86 (32-bit) or x64 ? x64
· What was original installed OS on system? Windows 8 (I believe.)
· Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)? OEM version
· Age of system (hardware) - About a year and a month.
· Age of OS installation - have you re-installed the OS? There has been no re-installation. So, same as the age of the system.

· CPU - 2.7 GHz Intel Core i7-5700HQ
· Video Card - NVIDIA GeForce GTX 970M and an integrated HD graphics card that I do not know what version it is. I want to say 5500, but I'll update when my laptop finishes the check.
· MotherBoard - (if NOT a laptop) - It's a laptop.
· Power Supply - brand & wattage (skip if laptop) It's a laptop.

· System Manufacturer - Gigabyte
· Exact model number (if laptop, check label on bottom) - Gigabyte P55 (That is what it says, but to be more precise, it's Gigabyte P55W V4)

· Laptop or Desktop? It's a laptop.

 

I will post the other necessary information when I can. If there is any information which may prove useful that I can acquire without using my laptop, ask and I will provide.

 

Edit 2:

 

It has been nearly 12 hours after posting. I went to sleep for a few hours and when I awoke, it appears to have restarted itself and is running the check once more. If I am to get any information, I truly need a method of bypassing the check.

I also feel the need to add that it does not always state (volmgrx.sys), at other times, it is left blank. I added that to the title since it was additional information that I have seen a few times.

 

Edit 3:

 

Alright, so I was able to log into my computer to create the SysnativeFileCollectionApp.zip, but when I run perfmon /report I get a page stating "Error: An erro occred while attempting to generate the report." After looking it up, I have found that the perfmon did run and I can see the information inside the Resource and Performance Monitor, but I am unable to convert it into an html. If you would prefer, I can paste the paste the information within if there isn't a method of resolving that small tack.

Note: I no longer am able to view the secondary hard drive as of completing the check.

The SysnativeFileCollectionApp.zip will be attached below now.

 

Attached File  SysnativeFileCollectionApp.zip   2.43MB   6 downloads


Edited by greenking13, 26 September 2016 - 01:49 PM.


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#2 usasma

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Posted 26 September 2016 - 06:11 PM

I don't often use the Perfmon report very often.

Most of the errors in it are also in the Sysnative reports.

 

Start by running these free hardware diagnostics:  http://www.carrona.org/hwdiag.html

 

Your UEFI/BIOS (version FB0A) dates from 2015.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  This is just in case there has been a more recent update.
FYI - W8 and W10 communicate more with the UEFI/BIOS than previous versions of Windows, so it's important to ensure that the UEFI/BIOS is kept up to date (and that outdated UEFI/BIOS' may be the cause of some compatibility issues).

Although you appear to have a reasonable number of Windows Update hotfixes for this version of your OS, please double check for any new Windows Updates.  It only takes one update to cause a problem, so it's essential that you have all of them.  The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

EDIT:  C: drive only has about 3% free space.  Windows likes 15% free space in order to perform stuff "behind the scenes" without adversely affecting the system's performance.  Please free up 15% on ALL hard drives (you can get away with 10% on larger drives and won't notice a large performance penalty).  Low free space can cause BSOD's - but the actual amount depends on the files being used by the system.  Yours is low enough to be suspect - so please free up the space immediately!

 

These devices have problems in Device Manager:

 

VirtualBox Host-Only Ethernet Adapter    ROOT\NET\0000    This device is disabled.
VMware Virtual Ethernet Adapter for VMnet1    ROOT\VMWARE\0000    This device is disabled.
VMware Virtual Ethernet Adapter for VMnet8    ROOT\VMWARE\0001    This device is disabled.
USB Mass Storage Device    USB\VID_05DC&PID_A81D\AAPPD4BO8FOAII1D    This device is working properly.

Please re-enable the Virtual Box and VMware devices, then update the software for each. Then, if you'd like, feel free to disable them again.

I presume that the other device is a Lexar USB flash drive.  Please remove it from the system while we're troubleshooting.

 

The memory dumps seem to point to a failure of the disk hardware.
As such, it's critical to run the diagnostics that I asked for previously.
Start with the hard drive diagnostics, but complete them all and let us know the results.

Be sure to run the diagnostics on ALL hard drives.
If the tests don't detect a hard drive - disconnect both cables from it and test the system with it disconnected.

 

FYI - TrueCrypt is no longer supported, is not secure, and may have significant security vulnerabilities.

Their web page suggests using BitLocker

http://truecrypt.sourceforge.net/

 

Analysis:

The following is for information purposes only. The following information contains the relevant information from the blue screen analysis:
**************************Sun Sep 25 13:56:31.083 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\092516-26375875-01.dmp]
Windows 8.1 Kernel Version 9600 MP (8 procs) Free x64
Built by: 9600.18438.amd64fre.winblue_ltsb.160812-0914
System Uptime:0 days 11:11:49.778
*** ERROR: Module load completed but symbols could not be loaded for volmgr.sys
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for volmgrx.sys
Probably caused by :memory_corruption
BugCheck 7A, {fffff6fc00fc31c0, ffffffffc00000c0, 1c9b15860, fffff801f8638000}
BugCheck Info: KERNEL_DATA_INPAGE_ERROR (7a)
Arguments:
Arg1: fffff6fc00fc31c0, lock type that was held (value 1,2,3, or PTE address)
Arg2: ffffffffc00000c0, error status (normally i/o status code)
Arg3: 00000001c9b15860, current process (virtual address for lock type 3, or PTE)
Arg4: fffff801f8638000, virtual address that could not be in-paged (or PTE contents if arg1 is a PTE address)
BUGCHECK_STR:  0x7a_c00000c0
PROCESS_NAME:  System
FAILURE_BUCKET_ID: MEMORY_CORRUPTION_LARGE_4096
CPUID:        "Intel® Core™ i7-5700HQ CPU @ 2.70GHz"
MaxSpeed:     2700
CurrentSpeed: 2694
  BIOS Version                  FB0A
  BIOS Release Date             08/19/2015
  Manufacturer                  GIGABYTE
  Product Name                  P55V4
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sat Sep 24 14:28:03.242 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\092416-29593-01.dmp]
Windows 8.1 Kernel Version 9600 MP (8 procs) Free x64
Built by: 9600.18438.amd64fre.winblue_ltsb.160812-0914
System Uptime:0 days 19:36:11.941
*** ERROR: Module load completed but symbols could not be loaded for Ntfs.sys
Probably caused by :ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+295db )
BugCheck 7A, {fffff6e000aff308, ffffffffc000000e, 23c23d880, ffffc0015fe61640}
BugCheck Info: KERNEL_DATA_INPAGE_ERROR (7a)
Arguments:
Arg1: fffff6e000aff308, lock type that was held (value 1,2,3, or PTE address)
Arg2: ffffffffc000000e, error status (normally i/o status code)
Arg3: 000000023c23d880, current process (virtual address for lock type 3, or PTE)
Arg4: ffffc0015fe61640, virtual address that could not be in-paged (or PTE contents if arg1 is a PTE address)
DISK_HARDWARE_ERROR: There was error with disk hardware
BUGCHECK_STR:  0x7a_c000000e
PROCESS_NAME:  IAStorDataMgrS
FAILURE_BUCKET_ID: 0x7a_c000000e_nt!_??_::FNODOBFM::_string_
CPUID:        "Intel® Core™ i7-5700HQ CPU @ 2.70GHz"
MaxSpeed:     2700
CurrentSpeed: 2694
  BIOS Version                  FB0A
  BIOS Release Date             08/19/2015
  Manufacturer                  GIGABYTE
  Product Name                  P55V4
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sat Sep 17 02:39:25.487 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\091716-27968-01.dmp]
Windows 8.1 Kernel Version 9600 MP (8 procs) Free x64
Built by: 9600.18438.amd64fre.winblue_ltsb.160812-0914
System Uptime:0 days 4:58:03.183
Probably caused by :ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+295db )
BugCheck 7A, {fffff6e000c5d7f0, ffffffffc00000c0, 11a148880, ffffc0018bafe000}
BugCheck Info: KERNEL_DATA_INPAGE_ERROR (7a)
Arguments:
Arg1: fffff6e000c5d7f0, lock type that was held (value 1,2,3, or PTE address)
Arg2: ffffffffc00000c0, error status (normally i/o status code)
Arg3: 000000011a148880, current process (virtual address for lock type 3, or PTE)
Arg4: ffffc0018bafe000, virtual address that could not be in-paged (or PTE contents if arg1 is a PTE address)
BUGCHECK_STR:  0x7a_c00000c0
PROCESS_NAME:  chrome.exe
FAILURE_BUCKET_ID: 0x7a_c00000c0_nt!_??_::FNODOBFM::_string_
CPUID:        "Intel® Core™ i7-5700HQ CPU @ 2.70GHz"
MaxSpeed:     2700
CurrentSpeed: 2694
  BIOS Version                  FB0A
  BIOS Release Date             08/19/2015
  Manufacturer                  GIGABYTE
  Product Name                  P55V4
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
The rest of the memory dump summaries are hidden in the Spoiler tag below.  Click on "Show" to reveal them.

Spoiler




3rd Party Drivers:

The following is for information purposes only. My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft.  You can find links to the driver information and where to update the drivers in the section after the code box:

**************************Sun Sep 25 13:56:31.083 2016 (UTC - 4:00)**************************
niede.sys                   Tue Jun 15 18:15:38 2010 (4C17FB8A)
ndisrd.sys                  Wed Sep 14 06:18:41 2011 (4E707F81)
rikvm_38F51D56.sys          Mon May 14 03:49:40 2012 (4FB0B914)
speedfan.sys                Sat Dec 29 15:59:35 2012 (50DF59B7)
nipxibrc.sys                Wed Mar  6 12:13:14 2013 (5137792A)
RtsPer.sys                  Wed Aug 21 03:23:24 2013 (52146AEC)
intelppm.sys                Thu Aug 22 04:46:35 2013 (5215CFEB)
tap0901.sys                 Thu Aug 22 08:40:01 2013 (521606A1)
nipxirmk.dll                Thu Jan  9 16:11:18 2014 (52CF1076)
nipxirmkl.sys               Thu Jan  9 16:11:19 2014 (52CF1077)
nipbcfk.sys                 Fri Feb 28 15:26:53 2014 (5310F10D)
niorbk.dll                  Thu Mar 13 00:28:49 2014 (53213401)
nimdbgk.dll                 Thu Mar 13 01:01:37 2014 (53213BB1)
nimdbgkl.sys                Thu Mar 13 01:01:42 2014 (53213BB6)
nidimk.dll                  Thu Mar 13 01:26:47 2014 (53214197)
nidimkl.sys                 Thu Mar 13 01:26:56 2014 (532141A0)
nimxdfk.dll                 Thu Mar 13 03:31:45 2014 (53215EE1)
nimxdfkl.sys                Thu Mar 13 03:31:53 2014 (53215EE9)
nimru2k.dll                 Thu Mar 13 04:06:59 2014 (53216723)
nimru2kl.sys                Thu Mar 13 04:07:09 2014 (5321672D)
nipalk.sys                  Thu Jun  5 11:24:58 2014 (53908BCA)
nipxibaf.sys                Thu Jun 12 13:51:13 2014 (5399E891)
VMNET.SYS                   Sun Jul 27 09:30:27 2014 (53D4FEF3)
vmnetbridge.sys             Sun Jul 27 09:30:32 2014 (53D4FEF8)
mbam.sys                    Wed Sep  3 13:50:25 2014 (540754E1)
vmci.sys                    Thu Sep  4 22:11:32 2014 (54091BD4)
vsock.sys                   Thu Sep  4 22:12:05 2014 (54091BF5)
Rt630x64.sys                Thu Jan 15 01:08:17 2015 (54B75951)
Hamdrv.sys                  Mon Mar 30 09:28:42 2015 (55194F8A)
RTKVHD64.sys                Tue May  5 07:18:22 2015 (5548A6FE)
TeeDriverW8x64.sys          Thu Jun 11 21:52:49 2015 (557A3B71)
ETD.sys                     Tue Jun 16 03:24:38 2015 (557FCF36)
iaStorA.sys                 Mon Jul 27 05:26:48 2015 (55B5F958)
hcmon.sys                   Tue Aug 11 22:27:00 2015 (55CAAEF4)
vmnetuserif.sys             Fri Aug 14 16:43:15 2015 (55CE52E3)
vmx86.sys                   Fri Aug 14 16:56:27 2015 (55CE55FB)
VBoxUSBMon.sys              Fri Oct  2 08:36:07 2015 (560E7A37)
VBoxNetLwf.sys              Fri Oct  2 08:36:07 2015 (560E7A37)
VBoxDrv.sys                 Fri Oct  2 08:36:36 2015 (560E7A54)
iwdbus.sys                  Thu Nov  5 18:10:07 2015 (563BE1CF)
nvlddmkm.sys                Fri Jan 22 19:12:06 2016 (56A2C556)
nvvad64v.sys                Tue Apr 12 04:46:52 2016 (570CB5FC)
NvStreamKms.sys             Fri Jun  3 07:28:21 2016 (575169D5)
Netwbw04.sys                Wed Jun 15 08:09:49 2016 (5761458D)
igdkmd64.sys                Thu Aug 11 17:59:52 2016 (57ACF558)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sat Sep 24 14:28:03.242 2016 (UTC - 4:00)**************************
BthHfAud.sys                Wed Oct  8 03:33:31 2014 (5434E8CB)
BthA2DP.sys                 Thu Jan 29 22:01:46 2015 (54CAF41A)
ibtusb.sys                  Thu Mar 19 20:37:31 2015 (550B6BCB)
intelaud.sys                Thu Nov  5 18:10:06 2015 (563BE1CE)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sat Sep 17 02:39:25.487 2016 (UTC - 4:00)**************************
igdkmd64.sys                Mon Jun 13 13:27:48 2016 (575EED14)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue Aug 23 22:24:54.649 2016 (UTC - 4:00)**************************
truecrypt-x64.sys           Tue Feb  7 04:09:36 2012 (4F30EA50)

http://www.carrona.org/drivers/driver.php?id=niede.sys
http://www.carrona.org/drivers/driver.php?id=ndisrd.sys
http://www.carrona.org/drivers/driver.php?id=rikvm_38F51D56.sys
http://www.carrona.org/drivers/driver.php?id=speedfan.sys
http://www.carrona.org/drivers/driver.php?id=nipxibrc.sys
http://www.carrona.org/drivers/driver.php?id=RtsPer.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=tap0901.sys
http://www.carrona.org/drivers/driver.php?id=nipxirmk.dll
http://www.carrona.org/drivers/driver.php?id=nipxirmkl.sys
http://www.carrona.org/drivers/driver.php?id=nipbcfk.sys
http://www.carrona.org/drivers/driver.php?id=niorbk.dll
http://www.carrona.org/drivers/driver.php?id=nimdbgk.dll
http://www.carrona.org/drivers/driver.php?id=nimdbgkl.sys
http://www.carrona.org/drivers/driver.php?id=nidimk.dll
http://www.carrona.org/drivers/driver.php?id=nidimkl.sys
http://www.carrona.org/drivers/driver.php?id=nimxdfk.dll
http://www.carrona.org/drivers/driver.php?id=nimxdfkl.sys
http://www.carrona.org/drivers/driver.php?id=nimru2k.dll
http://www.carrona.org/drivers/driver.php?id=nimru2kl.sys
http://www.carrona.org/drivers/driver.php?id=nipalk.sys
http://www.carrona.org/drivers/driver.php?id=nipxibaf.sys
http://www.carrona.org/drivers/driver.php?id=VMNET.SYS
http://www.carrona.org/drivers/driver.php?id=vmnetbridge.sys
http://www.carrona.org/drivers/driver.php?id=mbam.sys
http://www.carrona.org/drivers/driver.php?id=vmci.sys
http://www.carrona.org/drivers/driver.php?id=vsock.sys
http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
http://www.carrona.org/drivers/driver.php?id=Hamdrv.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=TeeDriverW8x64.sys
http://www.carrona.org/drivers/driver.php?id=ETD.sys
http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
http://www.carrona.org/drivers/driver.php?id=hcmon.sys
http://www.carrona.org/drivers/driver.php?id=vmnetuserif.sys
http://www.carrona.org/drivers/driver.php?id=vmx86.sys
http://www.carrona.org/drivers/driver.php?id=VBoxUSBMon.sys
http://www.carrona.org/drivers/driver.php?id=VBoxNetLwf.sys
http://www.carrona.org/drivers/driver.php?id=VBoxDrv.sys
http://www.carrona.org/drivers/driver.php?id=iwdbus.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
http://www.carrona.org/drivers/driver.php?id=NvStreamKms.sys
Netwbw04.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
http://www.carrona.org/drivers/driver.php?id=BthHfAud.sys
http://www.carrona.org/drivers/driver.php?id=BthA2DP.sys
http://www.carrona.org/drivers/driver.php?id=ibtusb.sys
http://www.carrona.org/drivers/driver.php?id=intelaud.sys
http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
http://www.carrona.org/drivers/driver.php?id=truecrypt-x64.sys


 


Edited by usasma, 27 September 2016 - 07:35 AM.

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 greenking13

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Posted 26 September 2016 - 10:29 PM

I will run the hardware diagnostics as soon as possible. (Meaning here in a few minutes.) But I was wondering if it was okay, even if I am unable to view the D: drive. Which, should have more than 3% free, I believe it only had around 500-600gb out of 1tb used. For the C: drive, that would make sense since I believe it only have 3gb of 128gb left. I will resolve that as soon as possible as well. (Meaning, I will move as much as possible onto a flash drive since it's the only viable option for me due to not being able to access the D: drive.)

 

Edit 1:

The two drives I had had (C: 3.27gb of 103gb free) & (D: 343gb of 931gb free) prior to moving files. I have not move anything onto or off of D:. After moving files I had (C: 21.8gb of 103gb) I could move more, but I need to find other flash drives or any sd cards I may have laying around. 

 
The bootable programs may take me a bit longer due to most requiring disks. Which I have, but it is late at night as of writing this. I will be able to run through those after my afternoon classes finish.
 
I will update you tomorrow sometime in the evening. Have a good night!

 

Please ignore the following: (They're steps for me so I can progress through them while checking them off.)

 

  1. Run the programs http://www.carrona.org/hwdiag.html
  2. Download latest UEFI/BIOS (If one exists.) http://www.gigabyte.us/products/product-page.aspx?pid=5458&dl=1#bios
  3. Check windows updates
  4. Uninstall Virtual Box & VMware (I haven't used them for nearly six months.)
  5. Find where TrueCrypt is... and uninstall it. (I was curious about it's functions. I may consider getting Veracrypt (I think that's the more common replacement. But it should be )

Edited by greenking13, 27 September 2016 - 12:59 AM.


#4 usasma

usasma

    Still visually handicapped (avatar is memory developed by my Dad


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Posted 27 September 2016 - 07:37 AM

Sorry, my mistake - I used a canned speech for some of what I post.
It should have read your C: drive only has about 3% free space. (I couldn't see the D: drive either).

I've corrected it in my previous post

 

Good luck!


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#5 greenking13

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Posted 27 September 2016 - 08:40 PM

Alright, so some questions.

1. http://www.carrona.org/memdiag.html From that link it states that for the rest of steps 6 I should reseat the ram. I know it is a smart idea to clean the interior of my laptop, but unfortunately, I do not have canned air at the moment, and secondly, I only have one ram stick (8gb) in there. Should I still perform this particular step? (I will be running memtest here in a few minutes after I finish gathering all the other burnables I need and make CD's for them.)

2. (Still pertaining to the prior link) Would it be advised to run it for 7 passes or the 3 it normally states?

3. I run Prime95 as well, correct?

 

Now onto http://www.carrona.org/hddiag.html

1. I do not see the manufactor of either my hard drive nor my SSD in the list. They are HTS721010A9E630 (HGST Travelstar)  and TS128GMSA370 (Transcend) respectively. From the way the article is written, I presume that I should run Seagate SeaTools for both?

 

In the meantime, I would still like a method of bypassing the 9 hour "Scanning and repairing" step, since it appears that when I finish the memtest86+, it will once again, go through that.

 

Thank you,

Michael

 

Edit 1:Okay, so I am in need of more help already. It directly boots to windows 8.1 instead of the CD, which I figured would happen, so I went to the "Use a Device" sections of the advanced options to choose the CD, and all I saw was 4 "Windows Boot Manager" options that had no variation. I considered that it may be due to the SecureBoot thing that newer window versions does, so I went into the BIOS to try and change that, but unfortunately, the option is greyed out at "enabled". How should I go about resolving this?

Also, it is once more running through the "Scanning and repairing drive" 9 hour process. Should I just allow it to run through it, or would it be fine to shut off the computer? (I don't think it would be fine, but I'll leave it to more professional people to state an answer for this.)

 

Thank you,

Michael


Edited by greenking13, 27 September 2016 - 09:02 PM.


#6 usasma

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Posted 28 September 2016 - 08:32 AM

Cleaning the slots is up to you.  If you can't do it now, then do it later.

I only run 3 passes - others suggest 5 or 7.  It's up to you which one you follow.

Yes, you run Prime95 also - it can detect RAM errors (and other errors) that MemTest doesn't catch.
Please run ALL of the diagnostics - as memory errors can be caught by any of the tests (for example, a hard drive problem can affect the pagefile - which is the repository of virtual memory on the hard drive).

 

Run SeaTools for any hard drives.
As for SSD's - there are no good tools (IMO) for them - but the Crystal Disk tools will give some info.
Please understand that SMART data is predictive - not diagnostic.

 

In other words, if you have a problem with SMART data, that means that you have to run other tests to see if the drive is bad.

In the case of an SSD (since there are no accurate diagnostics), the "test" is to try another drive that's known to be good.

 

EDITs:

- Run Seatools from inside of Windows (Use Seatools for Windows, not Seatools for DOS).  AFAIK there are no bootable hard drive diagnostics that are easily available for UEFI systems.

I have made a 700 mB version, but it's not easily uploaded (and then you'll have to download the 700 mB's) - so I encourage it being run inside of Windows.

 

Stopping the process may damage the files on the drive.
If you don't care about the files on the drive, I'd say go ahead and stop it.

If you do care about the files - let it run.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#7 greenking13

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Posted 30 September 2016 - 03:29 AM

Okay, so thankfully I have the next few days free, so I will be able to respond and do the tests more reliably.

 

I've began the Seatools "Long Generic" test on the HDD and am waiting for the results. Unfortunately, even though there is a box that is meant to show you the progress of the test, it went from being 0% for a couple of hours to being blank. I'll leave it on and see if it finishes by the time I wake up.

 

As I stated before, since I am unable to boot from CD, which I am assuming is due to the SecureBoot thing that Windows 8 has, I am unable to run Memtest86+. Do you know how to disable SecureBoot even though it is greyed out at "Enabled" in the BIOS? (Assuming that is why I am unable to boot from CD.)

 

Although there is no apparent issue with my SSD, would you like me to run the Crystal Disk program? Or would it not provide any useful data to you?

 

If it comes to requiring the 700mB version, I shouldn't have any issues with downloading it. Anything that needs to be downloaded is coming from my Chromebook onto a USB, so there is no fear of the file not being able to be downloaded safely.

 

Since Prime95 can take up towards a day to complete, excluding stops due to errors being thrown, I think I'll run that on Saturday. For the mean time though, I think getting MemTest86+ to run is the most important thing to overcome. (Correct me if I'm wrong.) I see that on the memdiag webpage, there is a link (http://www.memtest86.com/  ) that is supposedly UEFI compatible, would it be wiser to try and run that program (Which I'm assuming is a fork of MemTest86+ or something) since it appears to be more recently updated? (Memtest86+ was 09/27/2013 while MemTest86 was 08/05/2016) It does state on the site that it is "Secure boot - With MemTest86 being code signed by Microsoft".

 

Also, should I update the BIOS/UEFI (And subsequently download any Windows updates)  before or after the tests mentioned above?

 

 

Thank you for the help you've provided so far!

 

-Michael



#8 usasma

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Posted 30 September 2016 - 11:33 AM

Run MemTest86 - NOT MemTest86+

Here's a link to it: http://www.memtest86.com/

It works with UEFI

 

Update the UEFI first - as it may contain code that affects the function of the memory.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#9 greenking13

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Posted 30 September 2016 - 07:17 PM

Alright, so I've finished the run through of MemTest86, and after having done 4 passes (It defaulted to that as it started), it has returned as having passed all tests and no errors, but when I tried to save it to an html file, it does say "Unable to open file for writing." I did take a picture of what it said the first time around, but since it states nothing of importance, imo, I'm not going to post it unless you specifically request it.

 

Before doing this I also updated the UEFI. As of now, I am going to run through and install all possible windows updates. After that, I will run Prime95, unless you have a different diagnostic tool you want me to run before it.

 

Thank you so far,

Michael



#10 usasma

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Posted 01 October 2016 - 04:52 AM

No need to post the report - as long as it passed all 4 passes.

 

The hardware diagnostics that I suggest are at http://www.carrona.org/hwdiag.html

FYI - Prime95's Blend test tests a lot of the RAM.  The other tests (particularly the small FFT's and large FFT's) place more emphasis on the CPU and the memory controller (the memory controller is on the CPU in i7 processors).  These 3 tests compliment the MemTest and the Intel Processor Diagnostic Tool - so it won't hurt to run them all.


Edited by usasma, 01 October 2016 - 04:55 AM.

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#11 greenking13

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Posted 01 October 2016 - 03:59 PM

So, note, just from running Prime95 for a few minutes, it appears that my cores run at an average temperature of 75-85 Celsius. (Found via running the recommended Speedfan program alongside it.) I am running the Blend Test now, and will report back when that finishes. (Which won't be for about 24 hours if I am not misunderstanding.)

 

Also, something really strange to me is that my laptop came with a program called "Smart Manager", which has been pretty useful so far, but when looking at the temperatures for my CPU and GPU, it oddly states that my CPU is running near 90 Celsius while my GPU is 135 Celsius. For Speedfan, it states my GPU is 0 Celsius (very confusing to me) and the ranges stated in the first sentence for my CPU.

 

Thank you,

Michael

 

Question: Should I run the three Prime 95 tests one after another, or have breaks between them to allow the overall system to cool? (Seriously, I'll stick with building and automating robots. At least the issues there are mostly easy to resolve, if not time consuming. Oh, and I opened up and cleaned the interior of my laptop, there was a bit of dust in the fan. Nothing appeared to have come dislodged or the like. But I have to admit, it looks far more impressive, and easier to customize, than my past few laptops. I have no clue why I haven't opened it before now though. :))

 

Oh, well, I guess I do have a few other questions, not relating to the BSOD so you can choose whether or not you want to respond to it.

I was curious if it would be a good idea to get a larger storage capacity SSD and HDD. (I am unsure of the HDD, even though it is the other giving the issues, since as far as I can see, gigabyte states they only build with the 1tb 7200rpm or various sized 5400rpm HDD. As stated prior, my field of engineering, while it can involve computers, doesn't really help me understand about computer restrictions, and I was hoping for a professional opinion.) I am also considering adding a secondary 8gb ram stick, same make and model since I believe that is advised. Thank you.

 

Edit 1: Alright, so I've ran it now for nearly 12 hours and so far no errors have occurred with Prime95 blend test. I think it's about time I go back to my regular actions on my computer and see if I encounter the BSOD again. Also, is there a log that Prime95 makes? I will run the other tests tomorrow afternoon most likely since it's nearing 2:30am here. Oh, and as a side note, I've noticed over this time that in Speedfan, Cores 0-2 are about 5 Celsius hotter than Core 3. Would that be due to the thermal paste they used or anything of the like?

 

Edit 2: Alright, so the BSOD is still occurring. (No surprise there.) When I wake up I'll run the next tests, and send you the log of Prime95 Blend Test. (I found it. It's just called results.txt.)


Edited by greenking13, 02 October 2016 - 05:12 AM.


#12 usasma

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Posted 02 October 2016 - 05:17 AM

Temps look a little bit high - I'd double check the cooling solution for your components

- all power connectors plugged firmly in

- cooler is fitted firmly to the CPU/GPU, and that there is adequate thermal compound (without having too much)

- cooler is free of dirt/dust/hairballs/etc

- fan is working and blowing in the proper direction (into the cooler)

- hot air from other components isn't being blown into the coolers.

 

Running the 3 tests immediately after one another is generally the best solution - as it lets you see the results under identical circumstances (and allows you to compare the 3 when/if errors occur).

Prime95 creates a results.txt log file - but as long as there were no errors noted it's not needed.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#13 greenking13

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Posted 03 October 2016 - 03:45 AM

Alright, I've ran the other two tests, the long fft and small fft, for six hours each, and neither gave me any errors. I should run the Intel Processor Diagnostic Tool next I assume? 

 

Although, I have discovered something interesting. I can see the files and everything on it, and can access them mostly fine, but when I try and copy them from the D: drive onto my C: drive desktop, I get a message saying "Can't read from source file or disk". And when I ran an analysis of fragmentation using Defraggler, while the fragmentation isn't insane or anything, it did freeze and I could hear a weird stuttering like sound softly coming from the general area where my hard drive is in the laptop. After running the analysis multiple times, it does appear to be freezing (not the program, just that it sticks at a certain percentage value for a moderate amount of time) consistently at the same percentage. Which leads me to believe that it may be a hardware issue relating to my hdd, which I guess isn't that much of a surprise. Should I consider looking into getting a replacement hdd? (And how would I go about transferring what is on it onto the new one? )



#14 usasma

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Posted 04 October 2016 - 06:14 AM

Nice troubleshooting.  I agree, it's looking like a hardware problem - most likely with the hard drive.

But understand that these issues can be caused by other components (such as the storage controller on the motherboard).

That being said, the most likely (and the least expensive) culprit is the SSD

If you can, I'd suggest getting a new drive from a place that'll let you return it for your money back (if it's not needed).

 

The first thing here is to backup your stuff off the old drive.
The longer you wait, the more likely that the drive will die (and then data recovery becomes very, very expensive).

 

Once you've backed up your data, then you have 2 different options (IMO):

- attempt to make an image of the old drive.  Then attempt to install the image onto the new drive

- clean install Windows on the new drive, reinstall your programs, then import the data that you backed up.  You'll also need recovery media for this.

 

I tend to discourage the first option - as you'll be making an image of the failing drive - so who knows what errors will crop up?


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#15 greenking13

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Posted 04 October 2016 - 10:23 AM

1. Why is the SSD the most likely culprit? I'm a bit confused by how you got to that conclusion.

2. Do you have any recommendations on ways to back up data? I don't have a hard drive to store the data on my ssd at the moment.

3.For the clean install of Windows, wouldn't I need an activation key? Or is there a method of retrieving the key from my current laptop and reusing it for the new ssd?

4. Should I consider getting a 256gb version of my current ssd as the replacement, or should I consider getting a Samsung 850 Evo since I am seeing that being a popular ssd which is around the same price range as the other ssd I've stated. Something that does worry me is that there is a physical size difference between the two, so I am unsure of whether the Evo would fit. 

 

Thank you for the help so far,

Michael

 

Edit 1: After looking for a bit, the SSD in my laptop is a mSATA connection, which, after looking online, Samsung does appear to make an mSATA version of the Samsung 850 Evo. So, now I've learned a bit more about drive connections, which could one day be useful. :)


Edited by greenking13, 04 October 2016 - 02:54 PM.





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