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pc freezes and BSOD


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#1 ochiske

ochiske

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Posted 25 September 2016 - 04:58 PM

Hello everyone.

I'm new on here. I need all the help I can get. 

My pc, a Lenovo Y50-70 gaming laptop crashes too often. First I'm going to talk about is the gaming crash. Whenever I start a game, after 5mins, my pc would freeze with a buzzing sound. I'll have to force shut it down.

My second crash issue is the DPC WATCHDOG VIOLATION BSOD. This happens almost on a daily.

For the BSOD, I found this Whocrashed app. I used it to check my windows dump files and got this result;

 

On Fri 9/23/2016 1:07:28 PM GMT your computer crashed
crash dump file: C:\Windows\Minidump\092316-26468-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x141F80)
Bugcheck code: 0x133 (0x0, 0x501, 0x500, 0x0)
Error: DPC_WATCHDOG_VIOLATION
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: The DPC watchdog detected a prolonged run time at an IRQL of DISPATCH_LEVEL or above.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem. This problem might also be caused because of overheating (thermal issue).
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time. 



On Fri 9/23/2016 1:07:28 PM GMT your computer crashed
crash dump file: C:\Windows\memory.dmp
This was probably caused by the following module: syntp.sys (SynTP+0x1AF32)
Bugcheck code: 0x133 (0x0, 0x501, 0x500, 0x0)
Error: DPC_WATCHDOG_VIOLATION
file path: C:\Windows\system32\drivers\syntp.sys
product: Synaptics Pointing Device Driver
company: Synaptics Incorporated
description: Synaptics Touchpad Win64 Driver
Bug check description: The DPC watchdog detected a prolonged run time at an IRQL of DISPATCH_LEVEL or above.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem. This problem might also be caused because of overheating (thermal issue).
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: syntp.sys (Synaptics Touchpad Win64 Driver, Synaptics Incorporated).
Google query: Synaptics Incorporated DPC_WATCHDOG_VIOLATION

 


Edited by ochiske, 25 September 2016 - 04:59 PM.


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#2 usasma

usasma

    Still visually handicapped (avatar is memory developed by my Dad


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Posted 26 September 2016 - 05:50 PM

Start by replacing (uninstalling, then installing a fresh copy) the drivers for the Synaptics touchpad device from the manufacturer's support page.

 

Secondly, visit the Lenovo website and update your graphics drivers, your chipset drivers, and your UEFI

 

Beyond that, Please run this report collecting tool so that we can provide a complete analysis: (from the pinned topic at the top of the forum)   http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/
FYI - I don't often use the Perfmon report, so if it doesn't work please just let me know.
NOTE:  On problem systems it can take up to 20 minutes for the log files to complete.  Please be patient and let it run.

If you still have problems with it running, there's an alternate tool here (direct download link):  https://github.com/blueelvis/BSOD-Inspector/releases/download/1.0.5/BSODInspector-1.0.5.exe

NOTE:
Please zip up the (.ZIP) files - do not use .RAR or other compression utilities. 
.ZIP is the type file that can be uploaded to the forums.

 


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