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Help Identifying root cause of BSOD issue

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#1 ImmortalPrince


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  • Local time:05:12 AM

Posted 25 September 2016 - 02:28 PM

Hey there, 

Recently got a bsod but i cant figure out the real cause of it. Here is the error initially:

Problem signature:
  Problem Event Name: BlueScreen
  OS Version: 6.1.7601.
  Locale ID: 1033
Additional information about the problem:
  BCCode: 4a
  BCP1: 00000000777ABE9A
  BCP2: 0000000000000002
  BCP3: 0000000000000000
  BCP4: FFFFF8800A448B60
  OS Version: 6_1_7601
  Service Pack: 1_0
  Product: 768_1
It is windows 7 home 64 bit, and when i looked up the error all signs seemed to point towards bitdefender but i don't have it installed anywhere on my system. Additional information regarding to my system that may be of cause is i recently installed an old motherboard i had, as the motherboard i was using had bad usb ports on it. Due to that windows thinks my system is not a genuine copy, and i need a new product key, which i don't have. All that aside i do plan on purchasing windows 10 in the future with an updated motherboard but don't really have the funds right now (College student). I'm just trying to figure out what exactly is the problem and what i need to replace/do in order to keep my comp running in the meantime. I appreciate all the help you can offer

Attached Files

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#2 usasma


    Still visually handicapped (avatar is memory developed by my Dad

  • BSOD Kernel Dump Expert
  • 25,091 posts
  • Gender:Male
  • Location:Southeastern CT, USA
  • Local time:05:12 AM

Posted 26 September 2016 - 05:47 PM

Although you appear to have a reasonable number of Windows Update hotfixes for this version of your OS, please double check for any new Windows Updates.  It only takes one update to cause a problem, so it's essential that you have all of them.  The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

Only 1 memory dump in the uploaded reports.

If using a disk cleaner (such as CCleaner), please stop while we're troubleshooting.


Beyond this I have these 5 suggestions:
1.  Get ALL available Windows Updates.  It may take several trips to get them all
2.  Get ALL available, compatible updates for your system from the manufacturer's website (to include BIOS/UEFI).
3.  Get ALL available, compatible updates for the programs and any additional hardware installed on your computer from the developer's website
4.  Start with these free hardware diagnostics:  http://www.carrona.org/hwdiag.html
5.  If all of the hardware tests pass, then run Driver Verifier according to these instructions:  http://www.carrona.org/verifier.html





The following is for information purposes only. The following information contains the relevant information from the blue screen analysis:
**************************Sun Sep 25 11:32:05.427 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\092516-29608-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Built by: 7601.23539.amd64fre.win7sp1_ldr.160902-0600
System Uptime:0 days 1:13:13.581
Probably caused by :ntkrnlmp.exe ( nt!KiSystemServiceExit+245 )
BugCheck 4A, {777abe9a, 2, 0, fffff8800a448b60}
Arg1: 00000000777abe9a, Address of system function (system call routine)
Arg2: 0000000000000002, Current IRQL
Arg3: 0000000000000000, 0
Arg4: fffff8800a448b60, 0
PROCESS_NAME:  svchost.exe
FAILURE_BUCKET_ID: X64_RAISED_IRQL_FAULT_svchost.exe_nt!KiSystemServiceExit+245
  BIOS Version                  2202
  BIOS Release Date             12/12/2013
  Manufacturer                  To be filled by O.E.M.
  Baseboard Manufacturer        ASUSTeK COMPUTER INC.
  Product Name                  To be filled by O.E.M.
  Baseboard Product             M5A97 LE R2.0

3rd Party Drivers:

The following is for information purposes only. My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft.  You can find links to the driver information and where to update the drivers in the section after the code box:

**************************Sun Sep 25 11:32:05.427 2016 (UTC - 4:00)**************************
hamachi.sys                 Thu Feb 19 05:36:41 2009 (499D3639)
amdxata.sys                 Fri Mar 19 12:18:18 2010 (4BA3A3CA)
GEARAspiWDM.sys             Thu May  3 15:56:17 2012 (4FA2E2E1)
Rt64win7.sys                Tue Jun 12 10:00:29 2012 (4FD74B7D)
RTKVHD64.sys                Tue Aug  7 06:49:39 2012 (5020F2C3)
asmtxhci.sys                Fri Aug 16 15:28:42 2013 (520E7D6A)
asmthub3.sys                Fri Aug 16 15:28:54 2013 (520E7D76)
rzendpt.sys                 Tue Aug 11 07:13:46 2015 (55C9D8EA)
rzudd.sys                   Tue Aug 11 07:13:50 2015 (55C9D8EE)
rzpmgrk.sys                 Thu Sep 17 14:42:44 2015 (55FB09A4)
avgloga.sys                 Tue Feb 16 09:04:03 2016 (56C32C53)
nvvad64v.sys                Tue Apr 12 04:46:52 2016 (570CB5FC)
nvhda64v.sys                Tue May 10 04:59:01 2016 (5731A2D5)
avgdiska.sys                Fri May 13 01:52:02 2016 (57356B82)
rzpnk.sys                   Thu May 19 17:09:43 2016 (573E2B97)
avgrkx64.sys                Wed Jun  1 07:16:31 2016 (574EC40F)
avgldx64.sys                Wed Jun  1 07:27:54 2016 (574EC6BA)
NvStreamKms.sys             Fri Jun  3 07:28:21 2016 (575169D5)
avguniva.sys                Mon Jun 20 09:22:11 2016 (5767EE03)
avgidsha.sys                Wed Jul 27 09:24:10 2016 (5798B5FA)
avgtdia.sys                 Wed Jul 27 09:24:36 2016 (5798B614)
avgmfx64.sys                Tue Aug  2 05:41:06 2016 (57A06AB2)
nvlddmkm.sys                Thu Aug 11 07:07:29 2016 (57AC5C71)
avgidsdrivera.sys           Tue Aug 23 10:30:46 2016 (57BC5E16)

avguniva.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

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