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Windows Update issues


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#1 MattUC

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Posted 25 September 2016 - 11:40 AM

Hi,

 

I've been trying to update my PC for a while now and it seems like it just refuses to update and stalls either at 99% or 0%.

 

I've tried clearing the update cache (C:/Windows/SoftwareDistribution + net stop wuauserv) which doesn't seem to work.

 

I've also tried updating to anniversary edition which also failed.

I don't really have the exact error codes but I do recall something along the lines of FIRST_BOOT, it hung on the screen with the blue windows logo and the loading dots for 5+ hours.

 

I've tried to download the updates manually from the Microsoft update catalog, letting windows update run for 10+ hours, and some other stuff.

 

My winver is showing up as Version 10.0 (Build 10240).

 

I built the PC myself, specs are as follows:

Motherboard: GIGABYTE GA-X99-UD4

GPU: 2x EVGA GeForce GTX 980

PSU: EVGA SuperNova 1300

CPU: Intel i7-5938K

SSD: 2x SAMSUNG 850 EVO

RAM: G.SKILL Ripjaws 4 Series 16GB

HDD: Seagate Desktop HDD 3TB

 

 



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#2 Niweg

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Posted 26 September 2016 - 01:36 PM

 You have an obsolete version of Windows 10.  You're probably going to have to download the Media Creation Tool and use it to get current.  You can get it here: https://www.microsoft.com/en-us/software-download/windows10 .

 

 Good luck.


Make regular full system backups or you'll be sorry sooner or later.


#3 MattUC

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Posted 26 September 2016 - 05:10 PM

I've had this for a couple hours already, should I just let it keep running?

 

http://prntscr.com/cmqb5z



#4 britechguy

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Posted 26 September 2016 - 05:19 PM

Matt,

 

         I would not.  You need to snag the ISO for the latest Windows 10 version for your platform (and edition of Windows - Home or Pro) and after burning it to a DVD try upgrading that way.


Brian  AKA  Bri the Tech Guy (website in my user profile) - Windows 10 Home, 64-Bit, Version 1809, Build 17763 

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