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INVALID_KERNEL_HANDLE Blue Screen


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#1 sony12

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Posted 24 September 2016 - 09:04 PM

Hello,

Since a couple of months now, I got INVALID_KERNEL_HANDLE and blue Screen of death.
My Computer is old (Sony VAIO), anything I can do?
Thanks in advance!



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#2 hamluis

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Posted 25 September 2016 - 06:37 AM

Let's see if we can take a look and advise :).

 

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy taking care to post the link of the snapshot in your next post.

   Go to Piriform's website, and download the free version on the left.  Click Download from Piriform.com (the FileHippo link requires an extra click). Or if you want to use a portable version of Speccy (which doesn't require installation), click the builds page link and download the portable version. You will now be asked where you want to save the file. The best place to put it is the Desktop, as it will be easy to find later.

    After the file finishes downloading, you are ready to run Speccy. If you downloaded the installer, simply double-click on it and follow the prompts until installation is complete. If you downloaded the portable version, you will need to unzip it before use. Right-click the ZIP file and click Extract all. Click Next. Open up the extracted folder and double-click on Speccy.
 
     Once inside Speccy, it will look similar to this (with your computer's specifications, of course): p22004369.gif

     Now, at the top, click File > Publish Snapshot. You will see the following prompt:

p22004371.gif

     Click Yes > then Copy to Clipboard

p22004372.gif

Now, once you are back in the forum topic you are posting in, click the p22004370.gif button. Right-click in the empty space of the Reply box and click Paste. Then, click Add Reply below the Reply box.

 

Louis



#3 sony12

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Posted 25 September 2016 - 07:22 AM

Thank you very very much for taking in charge this. I will follow all your instructions and reply back.

Mini Tool Box Results:
 

MiniToolBox by Farbar  Version: 17-06-2016
Ran by Hitch (administrator) on 25-09-2016 at 14:19:43
Running from "C:\Users\Hitch\Downloads"
Microsoft Windows 7 Édition Familiale Premium  Service Pack 1 (X64)
Model: VGN-FW54E Manufacturer: Sony Corporation
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (09/25/2016 02:19:29 PM) (Source: Customer Experience Improvement Program) (User: )
Description: 80004005
 
Error: (09/24/2016 02:22:36 PM) (Source: Customer Experience Improvement Program) (User: )
Description: 80004005
 
Error: (09/23/2016 05:00:07 PM) (Source: Customer Experience Improvement Program) (User: )
Description: 80004005
 
Error: (09/22/2016 10:00:03 PM) (Source: Customer Experience Improvement Program) (User: )
Description: 80004005
 
Error: (09/22/2016 09:00:06 PM) (Source: Customer Experience Improvement Program) (User: )
Description: 80004005
 
Error: (09/22/2016 08:04:13 PM) (Source: Microsoft Office 16) (User: )
Description: Microsoft Word: Rejected Safe Mode action : Word couldn't start last time. Safe mode could help you troubleshoot the problem, but some features might not be available in this mode. Do you want to start in safe mode?.
Rejected Safe Mode action : Microsoft Word.
 
Error: (09/22/2016 03:00:02 AM) (Source: Customer Experience Improvement Program) (User: )
Description: 80004005
 
Error: (09/22/2016 02:00:12 AM) (Source: Customer Experience Improvement Program) (User: )
Description: 80004005
 
Error: (09/21/2016 03:20:57 PM) (Source: Customer Experience Improvement Program) (User: )
Description: 80004005
 
Error: (09/20/2016 02:36:42 PM) (Source: DbxSvc) (User: )
Description: Filter Unload failed with: (-2145452013) Le système n’a pas trouvé le filtre spécifié.
 
System errors:
=============
Error: (09/25/2016 02:19:42 PM) (Source: Ntfs) (User: )
Description: Le gestionnaire des ressources de la transaction par défaut sur le volume C: a rencontré une erreur non renouvelable et n’a pas pu démarrer. Les données contiennent le code de l’erreur.
 
Error: (09/25/2016 02:19:36 PM) (Source: Ntfs) (User: )
Description: Le gestionnaire des ressources de la transaction par défaut sur le volume C: a rencontré une erreur non renouvelable et n’a pas pu démarrer. Les données contiennent le code de l’erreur.
 
Error: (09/25/2016 02:19:31 PM) (Source: Ntfs) (User: )
Description: Le gestionnaire des ressources de la transaction par défaut sur le volume C: a rencontré une erreur non renouvelable et n’a pas pu démarrer. Les données contiennent le code de l’erreur.
 
Error: (09/25/2016 02:19:26 PM) (Source: Ntfs) (User: )
Description: Le gestionnaire des ressources de la transaction par défaut sur le volume C: a rencontré une erreur non renouvelable et n’a pas pu démarrer. Les données contiennent le code de l’erreur.
 
Error: (09/25/2016 02:19:21 PM) (Source: Ntfs) (User: )
Description: Le gestionnaire des ressources de la transaction par défaut sur le volume C: a rencontré une erreur non renouvelable et n’a pas pu démarrer. Les données contiennent le code de l’erreur.
 
Error: (09/25/2016 02:19:16 PM) (Source: Ntfs) (User: )
Description: Le gestionnaire des ressources de la transaction par défaut sur le volume C: a rencontré une erreur non renouvelable et n’a pas pu démarrer. Les données contiennent le code de l’erreur.
 
Error: (09/25/2016 02:19:11 PM) (Source: Ntfs) (User: )
Description: Le gestionnaire des ressources de la transaction par défaut sur le volume C: a rencontré une erreur non renouvelable et n’a pas pu démarrer. Les données contiennent le code de l’erreur.
 
Error: (09/25/2016 02:19:06 PM) (Source: Ntfs) (User: )
Description: Le gestionnaire des ressources de la transaction par défaut sur le volume C: a rencontré une erreur non renouvelable et n’a pas pu démarrer. Les données contiennent le code de l’erreur.
 
Error: (09/25/2016 02:19:01 PM) (Source: Ntfs) (User: )
Description: Le gestionnaire des ressources de la transaction par défaut sur le volume C: a rencontré une erreur non renouvelable et n’a pas pu démarrer. Les données contiennent le code de l’erreur.
 
Error: (09/25/2016 02:18:55 PM) (Source: Ntfs) (User: )
Description: Le gestionnaire des ressources de la transaction par défaut sur le volume C: a rencontré une erreur non renouvelable et n’a pas pu démarrer. Les données contiennent le code de l’erreur.
 
Microsoft Office Sessions:
=========================
Error: (09/25/2016 02:19:29 PM) (Source: Customer Experience Improvement Program)(User: )
Description: 80004005
 
Error: (09/24/2016 02:22:36 PM) (Source: Customer Experience Improvement Program)(User: )
Description: 80004005
 
Error: (09/23/2016 05:00:07 PM) (Source: Customer Experience Improvement Program)(User: )
Description: 80004005
 
Error: (09/22/2016 10:00:03 PM) (Source: Customer Experience Improvement Program)(User: )
Description: 80004005
 
Error: (09/22/2016 09:00:06 PM) (Source: Customer Experience Improvement Program)(User: )
Description: 80004005
 
Error: (09/22/2016 08:04:13 PM) (Source: Microsoft Office 16)(User: )
Description: Microsoft WordWord couldn't start last time. Safe mode could help you troubleshoot the problem, but some features might not be available in this mode. Do you want to start in safe mode?
 
Error: (09/22/2016 03:00:02 AM) (Source: Customer Experience Improvement Program)(User: )
Description: 80004005
 
Error: (09/22/2016 02:00:12 AM) (Source: Customer Experience Improvement Program)(User: )
Description: 80004005
 
Error: (09/21/2016 03:20:57 PM) (Source: Customer Experience Improvement Program)(User: )
Description: 80004005
 
Error: (09/20/2016 02:36:42 PM) (Source: DbxSvc)(User: )
Description: (-2145452013) Le système n’a pas trouvé le filtre spécifié.
 
=========================== Installed Programs ============================
Adobe Bridge CC 2015 (HKLM-x32\...\KBRG_6_3) (Version: 6.3 - Adobe Systems Incorporated)
Adobe Creative Cloud (HKLM-x32\...\Adobe Creative Cloud) (Version: 3.8.0.310 - Adobe Systems Incorporated)
Adobe Lightroom (HKLM-x32\...\{8048A5DF-8A70-5BE1-954B-E0FDE1BD0D0D}) (Version: 6.6.1 - Adobe Systems Incorporated)
Adobe Photoshop CC 2015.5 (HKLM-x32\...\PHSP_17_0_1) (Version: 17.0.1 - Adobe Systems Incorporated)
Adobe Reader XI (11.0.17) (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AB0000000001}) (Version: 11.0.17 - Adobe Systems Incorporated)
AMD Catalyst Install Manager (HKLM\...\{37FCE154-7F59-74F0-3A35-BF503CEB230B}) (Version: 8.0.877.0 - Advanced Micro Devices, Inc.)
Backblaze (HKLM-x32\...\Backblaze) (Version:  - Backblaze, Inc)
CCleaner (HKLM\...\CCleaner) (Version: 5.16 - Piriform)
Dolby Control Center (HKLM\...\{D035FBF6-FDEF-487D-89CA-6F9DD07B783F}) (Version: 1.2.0702 - Dolby)
Dropbox (HKLM-x32\...\Dropbox) (Version: 10.4.26 - Dropbox, Inc.)
Dropbox Update Helper (HKLM-x32\...\{099218A5-A723-43DC-8DB5-6173656A1E94}) (Version: 1.3.39.1 - Dropbox, Inc.) Hidden
ESET Smart Security (HKLM\...\{0C26C0D5-9A65-45B6-83CE-AF5105212A06}) (Version: 9.0.375.0 - ESET, spol. s r.o.)
Evernote v. 6.2.4 (HKLM-x32\...\{1F000A98-5FF1-11E6-8BF2-0050569584E9}) (Version: 6.2.4.3244 - Evernote Corp.)
FileZilla Client 3.19.0 (HKLM-x32\...\FileZilla Client) (Version: 3.19.0 - Tim Kosse)
GIMP 2.8.18 (HKLM\...\GIMP-2_is1) (Version: 2.8.18 - The GIMP Team)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 53.0.2785.116 - Google Inc.)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.31.5 - Google Inc.) Hidden
Intel® Matrix Storage Manager (HKLM\...\{9068B2BE-D93A-4C0A-861C-5E35E2C0E09E}) (Version:  - Intel Corporation)
Java 8 Update 91 (64-bit) (HKLM\...\{26A24AE4-039D-4CA4-87B4-2F86418091F0}) (Version: 8.0.910.15 - Oracle Corporation)
Java 8 Update 91 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F83218091F0}) (Version: 8.0.910.15 - Oracle Corporation)
Microsoft .NET Framework 4.6.1 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.6.01055 - Microsoft Corporation)
Microsoft Office 365 Business - en-us (HKLM\...\O365BusinessRetail - en-us) (Version: 16.0.7167.2060 - Microsoft Corporation)
Microsoft SQL Server Compact 3.5 SP1 English (HKLM-x32\...\{E59113EB-0285-4BFD-A37A-B79EAC6B8F4B}) (Version: 3.5.5692.0 - Microsoft Corporation)
Microsoft SQL Server Compact 3.5 SP1 x64 English (HKLM\...\{F83779DF-E1F5-43A2-A7BE-732F856FADB7}) (Version: 3.5.5692.0 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{7299052b-02a4-4627-81f2-1818da5d550d}) (Version: 8.0.56336 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{071c9b48-7c32-4621-a0ac-3f809523288f}) (Version: 8.0.56336 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{ad8a2fa1-06e7-4b0d-927d-6e54b3d31028}) (Version: 8.0.61000 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030 (HKLM-x32\...\{ca67548a-5ebe-413a-b50c-4b9ceb6d66c6}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030 (HKLM-x32\...\{33d1fd90-4274-48a1-9bc1-97e33d9c2d6f}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501 (HKLM-x32\...\{050d4fc8-5d48-4b8f-8972-47c82c46020f}) (Version: 12.0.30501.0 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501 (HKLM-x32\...\{f65db027-aff3-4070-886a-0d87064aabb1}) (Version: 12.0.30501.0 - Microsoft Corporation)
Microsoft Visual C++ 2015 Redistributable (x64) - 14.0.23918 (HKLM-x32\...\{dab68466-3a7d-41a8-a5cf-415e3ff8ef71}) (Version: 14.0.23918.0 - Microsoft Corporation)
Microsoft Visual C++ 2015 Redistributable (x86) - 14.0.23918 (HKLM-x32\...\{2e085fd2-a3e4-4b39-8e10-6b8d35f55244}) (Version: 14.0.23918.0 - Microsoft Corporation)
Mozilla Firefox 47.0 (x86 en-US) (HKLM-x32\...\Mozilla Firefox 47.0 (x86 en-US)) (Version: 47.0 - Mozilla)
Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 47.0.0.5999 - Mozilla)
Mozilla Thunderbird 45.3.0 (x86 en-US) (HKLM-x32\...\Mozilla Thunderbird 45.3.0 (x86 en-US)) (Version: 45.3.0 - Mozilla)
MSXML 4.0 SP2 (KB954430) (HKLM-x32\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB973688) (HKLM-x32\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)
Notepad++ (HKLM-x32\...\Notepad++) (Version: 6.9.1 - Notepad++ Team)
Office 16 Click-to-Run Extensibility Component (HKLM-x32\...\{90160000-008C-0000-0000-0000000FF1CE}) (Version: 16.0.7167.2060 - Microsoft Corporation) Hidden
Office 16 Click-to-Run Licensing Component (HKLM\...\{90160000-008F-0000-1000-0000000FF1CE}) (Version: 16.0.7167.2060 - Microsoft Corporation) Hidden
Office 16 Click-to-Run Localization Component (HKLM-x32\...\{90160000-008C-0409-0000-0000000FF1CE}) (Version: 16.0.7167.2060 - Microsoft Corporation) Hidden
Primo (HKLM-x32\...\{14291118-0C19-45EA-A4FA-5C1C0F5FDE09}) (Version: 1.00.0000 - Your Company Name) Hidden
Realtek HDMI Audio Driver for ATI (HKLM-x32\...\{5449FB4F-1802-4D5B-A6D8-087DB1142147}) (Version: 6.0.1.5897 - Realtek Semiconductor Corp.)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.5886 - Realtek Semiconductor Corp.)
Regi (HKLM\...\{63B4D80D-7BAC-4D1D-B9B6-27FF54197982}) (Version: 1.00.0000 - InterVideo Inc.) Hidden
Runtime (HKLM-x32\...\{DABF43D9-1104-4764-927B-5BED1274A3B0}) (Version: 1.00.0000 - Your Company Name) Hidden
SEO PowerSuite (HKLM-x32\...\seopowersuite) (Version:  - Link-Assistant)
Skype Click to Call (HKLM-x32\...\{6D1221A9-17BF-4EC0-81F2-27D30EC30701}) (Version: 8.3.0.9150 - Microsoft Corporation)
Skype™ 7.22 (HKLM-x32\...\{FC965A47-4839-40CA-B618-18F486F042C6}) (Version: 7.22.109 - Skype Technologies S.A.)
VAIO Content Monitoring Settings (HKLM-x32\...\{A568DFBD-4A04-484E-86BB-165AA6C53E2B}) (Version: 2.4.0.06120 - Sony Corporation) Hidden
WIDCOMM Bluetooth Software (HKLM\...\{9E9D49A4-1DF4-4138-B7DB-5D87A893088E}) (Version: 6.2.0.9600 - Broadcom Corporation)
 
========================= Memory info: ===================================
Percentage of memory in use: 66%
Total physical RAM: 4063.02 MB
Available physical RAM: 1356.59 MB
Total Virtual: 8124.23 MB
Available Virtual: 4983.02 MB
 
========================= Partitions: =====================================
1 Drive c: () (Fixed) (Total:286.47 GB) (Free:221.37 GB) NTFS
5 Drive g: (Seagate Backup Plus Drive) (Fixed) (Total:931.51 GB) (Free:419.87 GB) NTFS
 
========================= Users: ========================================
comptes d'utilisateurs de \\BRAVO
 
Administrateur           Adobe test               Hitch                    
Invit‚                   
La commande s'est termin‚e correctement.
 
 
**** End of log ****

Edited by hamluis, 25 September 2016 - 09:58 AM.


#4 sony12

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Posted 25 September 2016 - 07:30 AM

http://speccy.piriform.com/results/5Laz6n7JlYA1fgqYYDoIFqR



#5 hamluis

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Posted 25 September 2016 - 10:13 AM

This Windows install is dated 24 Apr 2016.  You say that you have experienced problems for a "couple of months".  Has this install of Win 7 ever been problem-free?

 

No critical Win 7 updates installed since 4 Jul 2016.

 

Can you give me your English interpretation of the following?  "Le gestionnaire des ressources de la transaction par défaut sur le volume C: a rencontré une erreur non renouvelable et n’a pas pu démarrer. Les données contiennent le code de l’erreur."  Google Translate doesn't quite do the job, IMO.

 

Thanks :).

 

Louis



#6 dc3

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Posted 25 September 2016 - 10:53 AM

The manager of the default transaction resource on the C: volume met a one-time mistake and could not start. The data contains the error code.


Edited by dc3, 25 September 2016 - 10:53 AM.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#7 sony12

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Posted 25 September 2016 - 12:34 PM

This Windows install is dated 24 Apr 2016.  You say that you have experienced problems for a "couple of months".  Has this install of Win 7 ever been problem-free?

 

No critical Win 7 updates installed since 4 Jul 2016.

 

Can you give me your English interpretation of the following?  "Le gestionnaire des ressources de la transaction par défaut sur le volume C: a rencontré une erreur non renouvelable et n’a pas pu démarrer. Les données contiennent le code de l’erreur."  Google Translate doesn't quite do the job, IMO.

 

Thanks :).

 

Louis

A Fresh Windows install has been made on 24 Apr 2016 correct but the laptop is old. The install of Win 7 is the factory install and it has been problematic with the updates.
I have encountered in the past a lot of issues with the Win Updates that have never been completed or crashed the computer to the point that I needed to reinstall Win7 to make it work.
This is the reason why I disabled Win updates.
Sorry, since the computer has been bought in France, I couldn't switch to an English OS. Here's the translation:
"The default transaction resource manager on volume C encountered a non-retryable error and could not start. The data contains the error code"
Thanks a lot!


Edited by sony12, 25 September 2016 - 12:35 PM.


#8 hamluis

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Posted 25 September 2016 - 01:06 PM

Thanks :).

 

I still have no clue about your situation.  FWIW.

 

I think that I'll move this to Crashes/BSODs...they are more used to dealing with error messages and the significance thereof.

 

As part of that move, I request that you follow the guidance posted at How to receive help diagnosing Blue Screens and Windows crashes - http://www.bleepingcomputer.com/forums/topic176011.html .

 

Louis



#9 sony12

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Posted 25 September 2016 - 01:15 PM

Thank you, so shall I wait for an answer from the Crashes/BSODs forum? Or repost there? 



#10 dc3

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Posted 25 September 2016 - 01:40 PM

Hamluis has already moved your topic.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#11 sony12

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Posted 25 September 2016 - 02:54 PM

Thanks :).

 

I still have no clue about your situation.  FWIW.

 

I think that I'll move this to Crashes/BSODs...they are more used to dealing with error messages and the significance thereof.

 

As part of that move, I request that you follow the guidance posted at How to receive help diagnosing Blue Screens and Windows crashes - http://www.bleepingcomputer.com/forums/topic176011.html .

 

Louis

Thanks a lot, I've been following the guidance but was unable to install the Debugging Tools for Windows



#12 sony12

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Posted 13 November 2016 - 05:51 AM

Problem Unsolved... :(



#13 dc3

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Posted 13 November 2016 - 12:02 PM

It appears that those reading topics in the Crashes, BSOD, and Hangs forum see that this topic has already been addressed and are not going to respond to it.  I would suggest that you start a new topic in this forum.  Provide the link to this topic, copy and then paste the link below in your new topic.  Provide a full description of the problem.

 

http://www.bleepingcomputer.com/forums/t/627683/invalid-kernel-handle-blue-screen/?p=4090192


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 





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