Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

New secondhand windows 7 laptop, it won't update any windows 7 updates.


  • Please log in to reply
54 replies to this topic

#1 millie87248p79

millie87248p79

  • Members
  • 203 posts
  • OFFLINE
  •  
  • Gender:Female
  • Local time:01:22 AM

Posted 24 September 2016 - 06:17 PM

Hi.

New secondhand Windows 7 Home Edition laptop, but won't install any windows 7 updates. It says no updates have ever been installed, But clearly on checking my system info it says it has Windows SP1 installed.

I've tried downloading updates manually which people have said works. But i'm unable to install any of the patches or other manual updates. All i get is a checking for updates going around in a loop and it never produces any updates.

 

I've tried following this link by Bleeping Computer, but i hit the same problems of no windows updates installing. 

 

http://wu.krelay.de/en/

 

Can anyone offer any help please.

 

 

Becky



BC AdBot (Login to Remove)

 


#2 Bambinoo

Bambinoo

  • Members
  • 46 posts
  • OFFLINE
  •  
  • Local time:08:22 PM

Posted 24 September 2016 - 08:01 PM

Please see this post.

 

http://www.bleepingcomputer.com/forums/t/627520/svchost-causing-100-processor-usage-again/



#3 Willy22

Willy22

  • Members
  • 945 posts
  • OFFLINE
  •  
  • Gender:Not Telling
  • Location:Planet Earth
  • Local time:01:22 AM

Posted 25 September 2016 - 12:26 AM

- What are you talking about ? The update history or the list of installed updates ?

- It seems that your system had a fresh clean install of Win 7 with Service Pack 1. If so, then indeed you will see that no updates have been installed.

- Try this guide. It contains instructions to fix this update problem after a fresh re-install of Win 7 (SP 1):

http://www.tweaking.com/forums/index.php/topic,4799.0.html


Edited by Willy22, 25 September 2016 - 12:40 AM.


#4 millie87248p79

millie87248p79
  • Topic Starter

  • Members
  • 203 posts
  • OFFLINE
  •  
  • Gender:Female
  • Local time:01:22 AM

Posted 26 September 2016 - 04:09 PM

Willy22. I ran the Tweaking.com tool. It came back with 'wuasuserv PID 440, PID memory 34,34MB.

You said 150MB would be alot. So 34MB isn't alot is it?!

 

Also i ran the Task Manager and checked the processes of Wuauserv and the svchost.exe highlighted a file which had memory of 19,944K. The CPU reading was 00.

You also said if the process has a high CPU usage in combination with high memory usage (larger than 150MB) then it's needed this particular "windows update" problem. 

Then and only then the user can proceed with this guide. 

Again as both the readings were low, you had advised not to carry on with the guide so i didn't. 


Edited by millie87248p79, 26 September 2016 - 04:41 PM.


#5 millie87248p79

millie87248p79
  • Topic Starter

  • Members
  • 203 posts
  • OFFLINE
  •  
  • Gender:Female
  • Local time:01:22 AM

Posted 26 September 2016 - 04:49 PM

    m


Edited by millie87248p79, 26 September 2016 - 04:52 PM.


#6 Willy22

Willy22

  • Members
  • 945 posts
  • OFFLINE
  •  
  • Gender:Not Telling
  • Location:Planet Earth
  • Local time:01:22 AM

Posted 26 September 2016 - 05:02 PM

- And how high was/is CPU ??



#7 Bambinoo

Bambinoo

  • Members
  • 46 posts
  • OFFLINE
  •  
  • Local time:08:22 PM

Posted 26 September 2016 - 08:45 PM

    m

What does that mean..typo?

 

Are you having any progress?



#8 millie87248p79

millie87248p79
  • Topic Starter

  • Members
  • 203 posts
  • OFFLINE
  •  
  • Gender:Female
  • Local time:01:22 AM

Posted 27 September 2016 - 01:24 PM

Willy 22, CPU was reading 00.


Edited by millie87248p79, 27 September 2016 - 01:31 PM.


#9 millie87248p79

millie87248p79
  • Topic Starter

  • Members
  • 203 posts
  • OFFLINE
  •  
  • Gender:Female
  • Local time:01:22 AM

Posted 27 September 2016 - 01:29 PM

Bambinoo

I'm unable to run any of the patches or other windows manual updates. I try and open them and windows update standalone installer says 'Only one instance of wusa.exe is allowed to run.' So i'm unable to download any of them. I have been into Services and turned off window updates but it made no difference.


Edited by millie87248p79, 27 September 2016 - 01:30 PM.


#10 JohnC_21

JohnC_21

  • Members
  • 24,636 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:07:22 PM

Posted 27 September 2016 - 01:36 PM

Windows update service has a delayed start. Reboot the computer and immediately run the installer of the rollup packages. You can also try disabling the BIT service along with the Windows Update Service. Rebooting and immediately installing the packages worked for me.



#11 Bambinoo

Bambinoo

  • Members
  • 46 posts
  • OFFLINE
  •  
  • Local time:08:22 PM

Posted 27 September 2016 - 01:45 PM

millie,

 

I suggest you try this method.

 

http://answers.microsoft.com/en-us/windows/forum/windows_7-update/windows-7-update-solution/f39a65fa-9d10-42e7-9bc0-7f5096b36d0c?auth=1

 

Follow the directions precisely, and let us know how it works.



#12 millie87248p79

millie87248p79
  • Topic Starter

  • Members
  • 203 posts
  • OFFLINE
  •  
  • Gender:Female
  • Local time:01:22 AM

Posted 28 September 2016 - 02:24 AM

Hi Bambinoo.

 

Windows updates is set to Never update, restarted, stopped windows updates in services. I tried to manually download  https://download.microsoft.com/download/5/6/0/560504D4-F91A-4DEB-867F-C713F7821374/Windows6.1-KB3172605-x64.msu

​As i do have the x64 bit windows 7.

 

The windows standalone installer said something different this time around of 'The update is not applicable to your computer.'
 


So i tried the second link you provided and it says 'do i want to install the following update software' again this is new news for me.  So I eagerly said yes. Now it is being installed. Installation complete it says.

 

I rebooted and waited over 10 mins for windows to complete it's tasks. I then clicked on windows update and and it checked for updates. It's been 5 mins since I clicked on 'checking for updates.'


How long should I leave it to check for updates?  At the moment the line with the green running across it is all it's doing.
I'll leave it running and see if it finds any updates. 

At the moment i'm unable to buy anything online as my Kaspersky safe money protection screen says i need to update windows in order for my computer to be fully protected whilst buying online. So at the moment my Kaspersky Internet Security is stopping me from taking me to the payment screen. 



#13 millie87248p79

millie87248p79
  • Topic Starter

  • Members
  • 203 posts
  • OFFLINE
  •  
  • Gender:Female
  • Local time:01:22 AM

Posted 28 September 2016 - 02:47 AM

JohnC_21

 

Hi John. Thanks for your post and suggestion. At the moment i'm following strict procedures of what Bambinoo is asking me to do, so i don't want to do other things which may have repercussions on what he is asking me to do.

I appreciate your offer to help, as it worked for you. Maybe it would work for me too. I will try it if nothing else works. 

 

I haven't tried disabling the BIT service yet.

Are you still able to update Windows 7 on your device? Do you update manually or have you set it to check for windows updates automatically?

 

 
 



#14 JohnC_21

JohnC_21

  • Members
  • 24,636 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:07:22 PM

Posted 28 September 2016 - 08:13 AM

JohnC_21

 

Hi John. Thanks for your post and suggestion. At the moment i'm following strict procedures of what Bambinoo is asking me to do, so i don't want to do other things which may have repercussions on what he is asking me to do.

I appreciate your offer to help, as it worked for you. Maybe it would work for me too. I will try it if nothing else works. 

 

I haven't tried disabling the BIT service yet.

Are you still able to update Windows 7 on your device? Do you update manually or have you set it to check for windows updates automatically?

 

 
 

 

I fully understand and it's a wise choice. Stay with Bambinoo's excellent advise. Yes, I am still able to update my Windows 7 computer but I need to download the latest update each month at http://wu.krelay.de/en/ before updates progress.



#15 millie87248p79

millie87248p79
  • Topic Starter

  • Members
  • 203 posts
  • OFFLINE
  •  
  • Gender:Female
  • Local time:01:22 AM

Posted 28 September 2016 - 08:39 AM

I see. Glad you understand. Thanks for the download link. You never know it might come in handy.
I have almost the same spec of laptop this time around, my old windows 7 laptop i didn't have windows updating issues. It's only with this new secondhand one, it doesn't seem to want to update windows. 
I'm hoping it can be fixed.. :-)






0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users