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Getting Message Re Exploit.SWF.bd Virus (Trojan?)


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4 replies to this topic

#1 techgnosis

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Posted 24 September 2016 - 04:23 PM

I definitely  know my computer is affected by some kind of malware.  After a while, the computer slows down and at certain sites, I become clogged up and I have to use Task Manager to kill the website.  

 

I've also been getting this message:

 

============================

An embedded message at Sam.Sung.1209 site says:

 

Windows Firewall Security damaged by Exploit.SWF.bd Virus

 

Then it tells you to call Microsoft Help Desk

============================

 

Run FRST and post?

 

 



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#2 satchfan

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Posted 25 September 2016 - 05:10 AM

Hello techgnosis and welcome to Bleeping Computer.

My name is Satchfan and I would be glad to help you with your computer problem.

Please read the following guidelines which will help to make cleaning your machine easier:

  • please follow all instructions in the order posted
  • please continue to review my answers until I tell you your machine appears to be clear. Absence of symptoms does not mean that everything is clear
  • all logs/reports, etc. must be posted in Notepad. Please ensure that word wrap is unchecked. In Notepad click Format, uncheck Word wrap if it is checked
  • if you don't understand something, please don't hesitate to ask for clarification before proceeding
  • the fixes are specific to your problem and should only be used for this issue on this machine.
  • please reply within 3 days. If you do not reply within this period I will post a reminder but topics with no reply in 4 days will be closed!

IMPORTANT:

Please DO NOT install/uninstall any programs unless asked to.
Please DO NOT run any scans other than those requested

===================================================

Note: Please follow these instructions in the order given.

===================================================

Download and run AdwCleaner

Download AdwCleaner from here and save it to your desktop.

  • run AdwCleaner by clicking on Scan
  • when it has finished, leave everything that was found checked, (ticked), then click on Clean
  • if it asks to reboot, allow the reboot
  • on reboot a log will be produced; please attach the content of the log to your next reply.

===================================================

Download and run Junkware Removal Tool

Please download Junkware Removal Tool to your desktop.

  • shut down your protection software now to avoid potential conflicts.
  • run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator"
  • the tool will open and start scanning your system
  • please be patient as this can take a while to complete depending on your system's specifications
  • on completion, a log (JRT.txt) is saved to your desktop and will automatically open
  • post the contents of JRT.txt into your next message.

===================================================

Run Farbar Recovery Scan Tool

Please download Farbar Recovery Scan Tool and save it to your Desktop.

Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.

  • right click to run as administrator (XP users click run after receipt of Windows Security Warning - Open File). When the tool opens click Yes to disclaimer.
  • press Scan button
  • it will produce a log called Frst.txt in the same directory the tool is run from
  • please copy and paste log back here.
  • the first time the tool is run it generates another log (Addition.txt - also located in the same directory as FRST.exe/FRST64.exe). Please also paste that along with the Frst.txt into your reply.

================================================

Logs to include with next post:

AdwCleaner log
JRT.txt
Frst.txt
Addition.txt


Thanks

Satchfan

 


My help is always free of charge. If you are happy with the help provided, if you wish you can make a donation to buy me a beer.


#3 techgnosis

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Posted 26 September 2016 - 09:55 PM

Hi, sorry, I forgot to provide all the details.  I did here since I wasn't sure if I needed to post the run details or not.  Maybe you should close this post for now?  So sorry about the inconvenience.  Thanks.

 

 

http://www.bleepingcomputer.com/forums/t/627745/pop-up-says-exploitswfbd-virus-has-infiltrated-ask-to-call-844-471-7727/



#4 satchfan

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Posted 26 September 2016 - 10:37 PM

OK I'll close it for now but it may be neccesary for you to have it looked at more closely in this forum as this is quite a well-known adware infection but the topic will be referred here if that's the case so I'll close it for now.

 

Thank you for replying.

 

Satchfan


My help is always free of charge. If you are happy with the help provided, if you wish you can make a donation to buy me a beer.


#5 satchfan

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Posted 26 September 2016 - 10:37 PM

It appears that this issue is resolved, therefore I am closing the topic. If that is not the case and you need or wish to continue with this topic, please send me or any Moderator a Personal Message (PM) that you would like this topic re-opened.

My help is always free of charge. If you are happy with the help provided, if you wish you can make a donation to buy me a beer.





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