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Frequent BSOD's when playing games, tearing my hair out - Win10


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7 replies to this topic

#1 Zumi0

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Posted 24 September 2016 - 02:58 PM

Hi,

 

Ever since roughly the start of September I've been having frequent BSOD's when gaming. Been trying to analyse things myself but the dumps are all over the place and don't seem to point to a single failing part or software issue. I have a feeling it might be driver related but not 100%, already used driver cleaner to remove a fair few and re-installed, but nothing doing. I also did a pass of memtest86 but it found no errors, i originally thought this may be RAM related.

 

· OS - Windows 10
· x64
· What was original installed OS on system? Windows 7, upgraded to 10 quite a while back, maybe March?
· Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)? Retail
· Age of system (hardware) 5 years, built Jan 2012
· Age of OS installation - have you re-installed the OS? I reset Windows 10 around May time.

· CPU i5 2500k @ 4.2 GHZ
· Video Card AMD Sapphire 280x
· MotherBoard - (if NOT a laptop) ASUS p8-z68-v pro
· Power Supply - brand & wattage (skip if laptop) Corsair HX 850W ATX Modular SLI Compliant Power Supply (CMPSU-850HXUK)

· System Manufacturer Built myself
· Exact model number (if laptop, check label on bottom) N/A

· Laptop or Desktop? Desktop

 

Sysnative dump:

 

https://mega.nz/#!M0F2HQqB!hvMrQTen2e8QvrHMnxgegXk6PBwRc1yXXpxb2QdxD7k

 

Perfmon report:

 

https://mega.nz/#!098mnKIL!_Vy-KsyXTOnVvpdlUCt0mqD788d3WktSXdjFdZT6LxE

 

Really appreciate any help here gents. Figure I'd probably have to replace something at some point soon, but don't want to start pulling parts unless I really have to.

Thanks,

 

J



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#2 Daddywoofdawg

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Posted 24 September 2016 - 04:00 PM

Have you tried a different power supply? I have seen that issue with a power supply that is failing.Im having the same issue but mine is a laptop.so not likely the same issue.



#3 Zumi0

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Posted 24 September 2016 - 06:33 PM

No, I haven't tried a new PSU to be honest. Just swapped the RAM out with a known good pair, and it's still BSOD'ing. Also a few times recently it has just shut down without warning, seems like it lost power. So maybe it is worth looking at the PSU



#4 Zumi0

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Posted 25 September 2016 - 08:44 AM

Anyone else able to take a look? Love some more insight!



#5 usasma

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Posted 26 September 2016 - 04:13 PM

Unfortunately it appears that the system has pirated software.
Please get a legitimate copy installed and we'll be glad to help.

Here's suggestions on how to ensure that your version is legitimate:  http://windows.microsoft.com/en-us/windows/genuine

Please be aware that we may not be able to fix it (as the hacks that were done to activate it will cause the OS to behave differently than we expect it to). If that's the case, our efforts to help may just waste your time. Secondly, the forum rules prohibit assisting with pirated software - so the topic would be closed if that is the case.

As a courtesy, I will offer an analysis of your issues using the reports you provided.
I will not answer any questions about the analysis until the system is made legitimate.
If you do make it legitimate, please submit a new set of reports for us to check.

Just FYI, sometimes the owner won't know about this.  So here's 2 scenarios that might ring a bell:
- if they had a "friend" help with the computer - and the "friend" installed a pirated copy.
- or they used a copy that they had from another OEM computer.  The OEM license is tied to the hardware that it came from - so you can't just use it on another system (that means that it's pirated).

And here's the analysis:

 

 

Your UEFI/BIOS (version 0301) dates from 2011.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  If you are able to install the update through Windows (without booting from an external drive), then go ahead and update it.  WARNING - if the computer might shut down during this procedure, please don't do it, as this may physically damage the computer and prevent it from booting.
FYI - W8 and W10 communicate more with the UEFI/BIOS than previous versions of Windows, so it's important to ensure that the UEFI/BIOS is kept up to date (and that outdated UEFI/BIOS' may be the cause of some compatibility issues).

Although you appear to have a reasonable number of Windows Update hotfixes for this version of your OS, please double check for any new Windows Updates.  It only takes one update to cause a problem, so it's essential that you have all of them.  The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

C: drive only has about 8% free space, F: drive only has about 7% free space.  Windows likes 15% free space in order to perform stuff "behind the scenes" without adversely affecting the system's performance.  Please free up 15% on ALL hard drives (you can get away with 10% on larger drives and won't notice a large performance penalty).  Low free space can cause BSOD's - but the actual amount depends on the files being used by the system.

You have 5 hard drives.  What is the age of your Power Supply?

The errors in the WER section of the MSINFO32 report lean towards a video problem.

1)  Ensure that you replace (uninstall and then install a fresh copy) your current video drivers.  Ensure that you use the latest, W10 compatible version

2)  If replacing the video drivers doesn't work, run these free hardware diagnostics:  http://www.carrona.org/hwdiag.html (start with the video diagnostics).

 

Out of 13 memory dumps there were about 7 different BSOD  (aka STOP or BugCheck) error codes.  The differing error codes are usually symptomatic of a lower level problem within the system. They are usually caused by one of these things (the list is not in any sort of order):
- borked (broken) hardware (several different procedures used to isolate the problem device)
- BIOS issues (check for updates at the motherboard manufacturer's website)
- overclocking/overheating - You'll know if you're overclocking or not. If uncertain we can suggest things to check.
- dirt/dust/hair/fur/crud inside the case.  Blow out the case/vents with canned air (DO NOT use an air compressor or vacuum as they can cause damage to the system)
- missing Windows Updates
- compatibility issues (3rd party hardware/drivers), older systems, or even pirated systems
- low-level driver problems
- or even malware (scanned for when we ask for hardware diagnostics from http://www.carrona.org/initdiag.html or http://www.carrona.org/hwdiag.html ).

Please get a head start on the hardware diagnostics - they are located here:  http://www.carrona.org/hwdiag.html

Visit the manufacturer's website and get all the updates from their support page for your system/motherboard.  Your Intel MEI is very old - as are some of the other drivers.

Update your Speedfan also.

 

Analysis:

The following is for information purposes only. The following information contains the relevant information from the blue screen analysis:

**************************Sat Sep 24 15:16:01.288 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\092416-8750-01.dmp]
Windows 10 Kernel Version 14393 MP (4 procs) Free x64
Built by: 14393.187.amd64fre.rs1_release_inmarket.160906-1818
System Uptime:0 days 2:18:46.972
*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
Probably caused by :dxgmms2.sys ( dxgmms2!VidSchiProcessDpcVSyncCookie+62d )
BugCheck E4, {1, ffffbc07deda87a0, 0, 0}
BugCheck Info: WORKER_INVALID (e4)
Arguments:
Arg1: 0000000000000001, Queuing of active worker item
Arg2: ffffbc07deda87a0, Address of worker item
Arg3: 0000000000000000, Queue number
Arg4: 0000000000000000, 0
BUGCHECK_STR:  0xE4
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: 0xE4_dxgmms2!VidSchiProcessDpcVSyncCookie
CPUID:        "Intel® Core™ i5-2500K CPU @ 3.30GHz"
MaxSpeed:     3300
CurrentSpeed: 3311
  BIOS Version                  0301
  BIOS Release Date             09/16/2011
  Manufacturer                  System manufacturer
  Baseboard Manufacturer        ASUSTeK Computer INC.
  Product Name                  System Product Name
  Baseboard Product             P8Z68-V GEN3
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue Sep 20 06:50:03.994 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\092016-8640-01.dmp]
Windows 10 Kernel Version 14393 MP (4 procs) Free x64
Built by: 14393.187.amd64fre.rs1_release_inmarket.160906-1818
System Uptime:0 days 12:46:06.671
Probably caused by :memory_corruption
BugCheck 1E, {ffffffffc0000005, fffff80326384511, 1, 0}
BugCheck Info: KMODE_EXCEPTION_NOT_HANDLED (1e)
Arguments:
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff80326384511, The address that the exception occurred at
Arg3: 0000000000000001, Parameter 0 of the exception
Arg4: 0000000000000000, Parameter 1 of the exception
BUGCHECK_STR:  0x1E_c0000005_W
PROCESS_NAME:  Skype.exe
FAILURE_BUCKET_ID: MEMORY_CORRUPTION_LARGE
CPUID:        "Intel® Core™ i5-2500K CPU @ 3.30GHz"
MaxSpeed:     3300
CurrentSpeed: 3400
  BIOS Version                  0301
  BIOS Release Date             09/16/2011
  Manufacturer                  System manufacturer
  Baseboard Manufacturer        ASUSTeK Computer INC.
  Product Name                  System Product Name
  Baseboard Product             P8Z68-V GEN3
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Mon Sep 19 17:58:13.674 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\091916-8656-01.dmp]
Windows 10 Kernel Version 14393 MP (4 procs) Free x64
Built by: 14393.187.amd64fre.rs1_release_inmarket.160906-1818
System Uptime:0 days 0:00:59.351
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by :memory_corruption
BugCheck 1E, {ffffffffc0000005, fffff801e7bf8b59, 0, ffffffffffffffff}
BugCheck Info: KMODE_EXCEPTION_NOT_HANDLED (1e)
Arguments:
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff801e7bf8b59, The address that the exception occurred at
Arg3: 0000000000000000, Parameter 0 of the exception
Arg4: ffffffffffffffff, Parameter 1 of the exception
BUGCHECK_STR:  0x1E_c0000005_R
PROCESS_NAME:  System
FAILURE_BUCKET_ID: MEMORY_CORRUPTION_LARGE
CPUID:        "Intel® Core™ i5-2500K CPU @ 3.30GHz"
MaxSpeed:     3300
CurrentSpeed: 3400
  BIOS Version                  0301
  BIOS Release Date             09/16/2011
  Manufacturer                  System manufacturer
  Baseboard Manufacturer        ASUSTeK Computer INC.
  Product Name                  System Product Name
  Baseboard Product             P8Z68-V GEN3
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
The rest of the memory dump summaries are hidden in the Spoiler tag below.  Click on "Show" to reveal them.

Spoiler




3rd Party Drivers:

The following is for information purposes only. My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft.  You can find links to the driver information and where to update the drivers in the section after the code box:

**************************Sat Sep 24 15:16:01.288 2016 (UTC - 4:00)**************************
HECIx64.sys                 Tue Oct 19 19:33:43 2010 (4CBE2AD7)
speedfan.sys                Sat Dec 29 15:59:35 2012 (50DF59B7)
mwac.sys                    Tue Jun 17 22:07:00 2014 (53A0F444)
cmudaxp.sys                 Tue Jun  2 05:11:20 2015 (556D7338)
MBAMSwissArmy.sys           Wed Jul 29 00:26:01 2015 (55B855D9)
Smb_driver_Intel.sys        Mon Aug  3 20:35:31 2015 (55C008D3)
rzendpt.sys                 Tue Aug 11 07:13:46 2015 (55C9D8EA)
rzudd.sys                   Tue Aug 11 07:13:50 2015 (55C9D8EE)
rzmpos.sys                  Tue Aug 11 07:14:16 2015 (55C9D908)
mbam.sys                    Tue Aug 11 13:35:19 2015 (55CA3257)
rzpmgrk.sys                 Thu Sep 17 14:42:44 2015 (55FB09A4)
uvhid.sys                   Wed Nov 11 04:31:43 2015 (56430AFF)
e1i63x64.sys                Fri Mar  4 16:46:29 2016 (56DA0235)
btfilter.sys                Wed May 18 02:19:52 2016 (573C0988)
rzpnk.sys                   Thu May 19 17:09:43 2016 (573E2B97)
intelppm.sys                Fri Jul 15 22:10:43 2016 (578997A3)
xusb22.sys                  Fri Jul 15 22:28:13 2016 (57899BBD)
AtihdWT6.sys                Sun Jul 24 15:51:39 2016 (57951C4B)
atikmpag.sys                Wed Sep  7 10:00:50 2016 (57D01D92)
atikmdag.sys                Wed Sep  7 11:10:40 2016 (57D02DF0)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Thu Sep 15 05:45:33.697 2016 (UTC - 4:00)**************************
amdkmpfd.sys                Mon Oct 27 19:26:38 2014 (544ED4AE)
rzpnk.sys                   Wed Sep 16 20:16:35 2015 (55FA0663)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue Sep 13 05:24:26.433 2016 (UTC - 4:00)**************************
AtihdWT6.sys                Thu Aug  4 23:48:26 2016 (57A40C8A)
atikmpag.sys                Tue Aug 30 16:22:24 2016 (57C5EB00)
atikmdag.sys                Tue Aug 30 16:48:01 2016 (57C5F101)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sun Sep  4 15:07:04.688 2016 (UTC - 4:00)**************************
atikmpag.sys                Thu Aug  4 21:46:52 2016 (57A3F00C)
atikmdag.sys                Thu Aug  4 23:56:29 2016 (57A40E6D)


http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
http://www.carrona.org/drivers/driver.php?id=speedfan.sys
http://www.carrona.org/drivers/driver.php?id=mwac.sys
http://www.carrona.org/drivers/driver.php?id=cmudaxp.sys
http://www.carrona.org/drivers/driver.php?id=MBAMSwissArmy.sys
http://www.carrona.org/drivers/driver.php?id=Smb_driver_Intel.sys
http://www.carrona.org/drivers/driver.php?id=rzendpt.sys
http://www.carrona.org/drivers/driver.php?id=rzudd.sys
http://www.carrona.org/drivers/driver.php?id=rzmpos.sys
http://www.carrona.org/drivers/driver.php?id=mbam.sys
http://www.carrona.org/drivers/driver.php?id=rzpmgrk.sys
http://www.carrona.org/drivers/driver.php?id=uvhid.sys
http://www.carrona.org/drivers/driver.php?id=e1i63x64.sys
http://www.carrona.org/drivers/driver.php?id=btfilter.sys
http://www.carrona.org/drivers/driver.php?id=rzpnk.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=xusb22.sys
http://www.carrona.org/drivers/driver.php?id=AtihdWT6.sys
http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
http://www.carrona.org/drivers/driver.php?id=amdkmpfd.sys
http://www.carrona.org/drivers/driver.php?id=rzpnk.sys
http://www.carrona.org/drivers/driver.php?id=AtihdWT6.sys
http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
 

 

ZZZZZ


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#6 Daddywoofdawg

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Posted 26 September 2016 - 04:22 PM

Not meaning to hijack, but carrona.org wants you to save and boot from a disk.What if your machine doesnt have a cd/dvd drive,can you use a thumb drive?



#7 usasma

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Posted 26 September 2016 - 06:55 PM

Which tests are you referring to?

The MemTest86 and 86+ have flash drive options at their respective websites.
MemTest86 can boot on UEFI systems - while MemTest86+ cannot.

 

As for hard drive diagnostics, there are several ways to do this
- Run one of the programs in a PE (Preinstallation Environment) - I use the Western Digital DLG when doing it this way

- Run one of the programs from a bootable flash drive that will launch and run ISO's (I use either Rufus or Yumi - both are free) - I generally use Seagate Seatools when running it this way.

But the exact methods for doing this are beyond the scope of the carrona.org diagnostics pages - so I leave the research and building of these tools to those who are willing to research them.

I do have a downloadable version of the PE one - but it's over 700 mB in size, so it's not practical to leave up on my OneDrive account.

 

Good luck!


Edited by usasma, 26 September 2016 - 06:55 PM.

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#8 Daddywoofdawg

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Posted 27 September 2016 - 02:43 AM

It was the Bootable Hard Drive Diagnostics I was asking about,but I used the Seagate Seatools in windows.But was wondering.






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