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Unable to access file explorer or control panel.


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6 replies to this topic

#1 Donscosha

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Posted 24 September 2016 - 02:17 PM

I'm having an issue with Windows 7. When I booted up the other day it started a scan (black background with white scrolling writing). Ever since I have been unable to access my files using the file explorer. I am also unable to access the control panel. Each time I try do either error messages are displayed saying "Windows cannot access the specified device, file or path. You may not have the appropriate permissions to access the item." Oddly I can still access my files using things like word for docs and itunes for my music.

I have ran a malware bytes scan and an avast scan (which took an exceptionally long time and found some malware) but alas I still have the problem. Does anyone have an idea what it could be?

Below are some images of the errors I am getting:

1 - when trying to access file explorer

2- when trying to open control panel

1.  https://postimg.org/image/4ycr38qf7/    

2.  https://postimg.org/image/gg0s15mrb/



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#2 opera

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Posted 25 September 2016 - 12:59 AM

You may have some remnants of malware left on your machine which could be causing this.

 

It would probably be a good idea for you to post in the malware removal area of the forum.

 

http://www.bleepingcomputer.com/forums/f/22/virus-trojan-spyware-and-malware-removal-logs/



#3 RolandJS

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Posted 25 September 2016 - 01:40 AM

Whether malware or no malware, If it turns out the explorer operations cannot be restored -- then using a Puppy Linux dvd or usb boot, copy off your data folders and files onto available trusted external media -- because your computer might be headed for a Windows reinstall.


"Take care of thy backups and thy restores shall take care of thee."  -- Ben Franklin revisited.

http://collegecafe.fr.yuku.com/forums/45/Computer-Technologies/

Backup, backup, backup! -- Lady Fitzgerald (w7forums)

Clone or Image often! Backup... -- RockE (WSL)


#4 hamluis

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Posted 25 September 2016 - 06:40 AM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy taking care to post the link of the snapshot in your next post.

   Go to Piriform's website, and download the free version on the left.  Click Download from Piriform.com (the FileHippo link requires an extra click). Or if you want to use a portable version of Speccy (which doesn't require installation), click the builds page link and download the portable version. You will now be asked where you want to save the file. The best place to put it is the Desktop, as it will be easy to find later.

    After the file finishes downloading, you are ready to run Speccy. If you downloaded the installer, simply double-click on it and follow the prompts until installation is complete. If you downloaded the portable version, you will need to unzip it before use. Right-click the ZIP file and click Extract all. Click Next. Open up the extracted folder and double-click on Speccy.
 
     Once inside Speccy, it will look similar to this (with your computer's specifications, of course): p22004369.gif

     Now, at the top, click File > Publish Snapshot. You will see the following prompt:

p22004371.gif

     Click Yes > then Copy to Clipboard

p22004372.gif

Now, once you are back in the forum topic you are posting in, click the p22004370.gif button. Right-click in the empty space of the Reply box and click Paste. Then, click Add Reply below the Reply box.

 

Louis



#5 Donscosha

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Posted 25 September 2016 - 09:40 AM

Thanks for the replies, firstly the result of the MTB is as follows :

 

MiniToolBox by Farbar  Version: 17-06-2016
Ran by Scott (administrator) on 25-09-2016 at 15:32:44
Running from "C:\Users\Scott\Downloads"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Model: To be filled by O.E.M. Manufacturer: Gigabyte Technology Co., Ltd.
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (09/25/2016 12:24:43 PM) (Source: CVHSVC) (User: )
Description: Information only.
(Stream product id=0x0066): Streaming Failed
 
Error: (09/25/2016 12:24:21 PM) (Source: Google Update) (User: Scott-PC)
Description: Network Request Error.
Error: 0x80072ee7. Http status code: 0.
Trying config: source=FireFox, direct connection.
trying CUP:WinHTTP.  Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.  Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.  Send request returned 0x80004005. Http status code 0.
Trying config: source=auto, wpad=1, script=.trying CUP:WinHTTP.,Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.  Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.  Send request returned 0x80004005. Http status code 0.
Trying config: source=FireFox, direct connection.
trying CUP:WinHTTP. Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP. Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore. Send request returned 0x80004005. Http status code 0.
Trying config: source=auto, wpad=1, script=.
trying CUP:WinHTTP. Send request returned
 
Error: (09/25/2016 12:24:01 PM) (Source: CVHSVC) (User: )
Description: Information only.
Too many failures while downloading ranges: 2
 
Error: (09/25/2016 12:21:58 PM) (Source: Winlogon) (User: )
Description: Windows license activation failed. Error 0x00000000.
 
Error: (09/25/2016 12:21:58 PM) (Source: Software Protection Platform Service) (User: )
Description: License Activation (slui.exe) failed with the following error code:0x80070005
 
Error: (09/25/2016 12:21:28 PM) (Source: McLogEvent) (User: NT AUTHORITY)
Description: MCSCAN32 Engine Initialisation failed. Engine returned error : 1
 
Error: (09/25/2016 12:06:42 PM) (Source: Office 2013 Licensing Service) (User: )
Description: Subscription licensing service failed: -2143485936
 
Error: (09/25/2016 12:06:42 PM) (Source: Microsoft Office 15) (User: )
Description: Office Subscription licensing exception: Error Code: 0x803D0010; CorrelationId: {55AA9F29-6B52-41F4-BB15-38133AB7B9C1}
 
Error: (09/25/2016 12:06:30 PM) (Source: Microsoft Office 15) (User: )
Description: Office Subscription licensing exception: Error Code: 0x803D0010; CorrelationId: {55AA9F29-6B52-41F4-BB15-38133AB7B9C1}
 
Error: (09/24/2016 10:22:05 PM) (Source: Google Update) (User: Scott-PC)
Description: Network Request Error.
Error: 0x80072ee7. Http status code: 0.
Trying config: source=FireFox, direct connection.
trying CUP:WinHTTP. Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP. Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore. Send request returned 0x80004005. Http status code 0.
Trying config: source=auto, wpad=1, script=.trying CUP:WinHTTP. Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP. Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore. Send request returned 0x80004005. Http status code 0.
Trying config: source=FireFox, direct connection,trying CUP:WinHTTP. Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP. Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore. Send request returned 0x80004005. Http status code 0.
Trying config: source=auto, wpad=1, script=.trying CUP:WinHTTP. Send request returned
 
System errors:
=============
Error: (09/25/2016 02:35:32 PM) (Source: Microsoft-Windows-HAL) (User: )
Description: The platform firmware has corrupted memory across the previous system power transition.  Please check for updated firmware for your system.
 
Error: (09/25/2016 01:08:57 PM) (Source: DCOM) (User: )
Description: {F87B28F1-DA9A-4F35-8EC0-800EFCF26B83}
 
Error: (09/25/2016 12:35:19 PM) (Source: DCOM) (User: )
Description: {995C996E-D918-4A8C-A302-45719A6F4EA7}
 
Error: (09/25/2016 12:26:46 PM) (Source: DCOM) (User: )
Description: {F87B28F1-DA9A-4F35-8EC0-800EFCF26B83}
 
Error: (09/25/2016 12:21:26 PM) (Source: Service Control Manager) (User: )
Description: The McAfee Anti-Malware Core service failed to start due to the following error: 
%%2 = The system cannot find the file specified.
 
Error: (09/25/2016 12:21:12 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Ralink UPnP Media Server service to connect.
 
Error: (09/25/2016 12:20:28 PM) (Source: Service Control Manager) (User: )
Description: The AODDriver4.01 service failed to start due to the following error: %%3 = The system cannot find the path specified.
 
Error: (09/25/2016 12:10:21 PM) (Source: Service Control Manager) (User: )
Description: The Group Policy Client service did not shut down properly after receiving a preshutdown control.
 
Error: (09/25/2016 12:09:50 PM) (Source: Service Control Manager) (User: )
Description: The AODDriver4.01 service failed to start due to the following error: 
%%3 = The system cannot find the path specified.
 
Error: (09/25/2016 12:05:54 PM) (Source: DCOM) (User: )
Description: {F9717507-6651-4EDB-BFF7-AE615179BCCF}
 
Microsoft Office Sessions:
=========================
Error: (09/25/2016 12:24:43 PM) (Source: CVHSVC)(User: )
Description: (Stream product id=0x0066): Streaming Failed
 
Error: (09/25/2016 12:24:21 PM) (Source: Google Update)(User: Scott-PC)
Description: Network Request Error.
Error: 0x80072ee7. Http status code: 0.
Trying config: source=FireFox, direct connection.
trying CUP:WinHTTP. Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP. Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore. Send request returned 0x80004005. Http status code 0.
Trying config: source=auto, wpad=1, script=. trying CUP:WinHTTP. Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP. Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore. Send request returned 0x80004005. Http status code 0.
Trying config: source=FireFox, direct connection.
trying CUP:WinHTTP. Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP. Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore. Send request returned 0x80004005. Http status code 0.
Trying config: source=auto, wpad=1, script=. trying CUP:WinHTTP. Send request returned
 
Error: (09/25/2016 12:24:01 PM) (Source: CVHSVC)(User: )
Description: Too many failures while downloading ranges: 2
 
Error: (09/25/2016 12:21:58 PM) (Source: Winlogon)(User: )
Description: 0x000000000x00000001
 
Error: (09/25/2016 12:21:58 PM) (Source: Software Protection Platform Service)(User: )
Description: 0x80070005
 
Error: (09/25/2016 12:21:28 PM) (Source: McLogEvent)(User: NT AUTHORITY)
Description: 1
 
Error: (09/25/2016 12:06:42 PM) (Source: Office 2013 Licensing Service)(User: )
Description: Subscription licensing service failed: -2143485936
 
Error: (09/25/2016 12:06:42 PM) (Source: Microsoft Office 15)(User: )
Description: Office Subscription licensing exception: Error Code: 0x803D0010; CorrelationId: {55AA9F29-6B52-41F4-BB15-38133AB7B9C1}
 
Error: (09/25/2016 12:06:30 PM) (Source: Microsoft Office 15)(User: )
Description: Office Subscription licensing exception: Error Code: 0x803D0010; CorrelationId: {55AA9F29-6B52-41F4-BB15-38133AB7B9C1}
 
Error: (09/24/2016 10:22:05 PM) (Source: Google Update)(User: Scott-PC)
Description: Network Request Error.
Error: 0x80072ee7. Http status code: 0.
Trying config: source=FireFox, direct connection.
trying CUP:WinHTTP. Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP. Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore. Send request returned 0x80004005. Http status code 0.
Trying config: source=auto, wpad=1, script=. trying CUP:WinHTTP. Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP. Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore. Send request returned 0x80004005. Http status code 0.
Trying config: source=FireFox, direct connection. trying CUP:WinHTTP. Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP. Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore. Send request returned 0x80004005. Http status code 0.
Trying config: source=auto, wpad=1, script=. trying CUP:WinHTTP. Send request returned
 
CodeIntegrity Errors:`
===================================
  Date: 2012-12-09 16:24:11.680
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume3\Users\Scott\AppData\Local\Temp\ATICDSDr.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2012-12-09 16:24:11.504
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume3\Users\Scott\AppData\Local\Temp\ATICDSDr.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2012-12-09 16:24:11.071
  Description: Windows is unable to verify the image integrity of the file \Device\CdRom0\Install Pack\BIN\aticd64a.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2012-12-09 16:24:10.895
  Description: Windows is unable to verify the image integrity of the file \Device\CdRom0\Install Pack\BIN\aticd64a.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2012-12-09 16:24:09.268
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume3\Users\Scott\AppData\Local\Temp\ATICDSDr.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2012-12-09 16:24:09.092
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume3\Users\Scott\AppData\Local\Temp\ATICDSDr.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2012-12-09 16:24:08.695
  Description: Windows is unable to verify the image integrity of the file \Device\CdRom0\Install Pack\BIN\aticd64a.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2012-12-09 16:24:08.522
  Description: Windows is unable to verify the image integrity of the file \Device\CdRom0\Install Pack\BIN\aticd64a.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2012-12-09 16:24:07.063
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume3\Users\Scott\AppData\Local\Temp\ATICDSDr.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2012-12-09 16:24:06.887
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume3\Users\Scott\AppData\Local\Temp\ATICDSDr.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
=========================== Installed Programs ============================
@BIOS (HKLM-x32\...\{B2DC3F08-2EB2-49A5-AA24-15DFC8B1CB83}) (Version: 2.30 - GIGABYTE)
µTorrent (HKCU\...\uTorrent) (Version: 3.4.2.35702 - BitTorrent Inc.)
7-Zip 15.06 beta (x64) (HKLM\...\7-Zip) (Version: 15.06 - Igor Pavlov)
Adobe Flash Player 23 ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 23.0.0.162 - Adobe Systems Incorporated)
Adobe Flash Player 23 NPAPI (HKLM-x32\...\Adobe Flash Player NPAPI) (Version: 23.0.0.162 - Adobe Systems Incorporated)
Adobe Reader XI (11.0.17) (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AB0000000001}) (Version: 11.0.17 - Adobe Systems Incorporated)
Adobe Shockwave Player 12.0 (HKLM-x32\...\Adobe Shockwave Player) (Version: 12.0.3.133 - Adobe Systems, Inc.)
AMD Catalyst Install Manager (HKLM\...\{F37078EA-4B6A-1D6F-6FED-3EDF2117B42C}) (Version: 8.0.916.0 - Advanced Micro Devices, Inc.)
AppInventor Setup (HKLM-x32\...\AppInventor Setup) (Version: 1.1 - Google Inc.)
Apple Application Support (32-bit) (HKLM-x32\...\{AFA1153A-F547-409B-B837-3A0D6C5A3FEC}) (Version: 3.1.3 - Apple Inc.)
Apple Application Support (64-bit) (HKLM\...\{D7B824DE-DA32-4772-9E5E-39C5158136A7}) (Version: 3.1.3 - Apple Inc.)
Apple Mobile Device Support (HKLM\...\{C4123106-B685-48E6-B9BD-E4F911841EB4}) (Version: 8.1.1.3 - Apple Inc.)
Apple Software Update (HKLM-x32\...\{789A5B64-9DD9-4BA5-915A-F0FC0A1B7BFE}) (Version: 2.1.3.127 - Apple Inc.)
ARK: Survival Evolved (HKLM\...\Steam App 346110) (Version:  - Studio Wildcard)
Asmedia ASM104x USB 3.0 Host Controller Driver (HKLM-x32\...\{E4FB0B39-C991-4EE7-95DD-1A1A7857D33D}) (Version: 1.16.18.16034 - Asmedia Technology)
ASUS USB-N53 WLAN Card Utilities & Driver (HKLM-x32\...\{DDEA12A2-E130-4318-ABE3-8D4E20367E66}) (Version: 1.0.0.3 - ASUS)
ATI - Software Uninstall Utility (HKLM-x32\...\All ATI Software) (Version: 6.14.10.1016 - )
ATI Catalyst Control Center (HKLM-x32\...\{055EE59D-217B-43A7-ABFF-507B966405D8}) (Version: 2.009.0714.2131 - )
AutoGreen B12.1220.1 (HKLM-x32\...\{C75FAD21-EC08-42F3-92D6-C9C0AB355345}) (Version: 1.00.0000 - GIGABYTE) Hidden
AutoGreen B12.1220.1 (HKLM-x32\...\InstallShield_{C75FAD21-EC08-42F3-92D6-C9C0AB355345}) (Version: 1.00.0000 - GIGABYTE)
Avast Free Antivirus (HKLM-x32\...\avast) (Version: 10.3.2223 - AVAST Software)
Battle.net (HKLM-x32\...\Battle.net) (Version:  - Blizzard Entertainment)
Bing Bar (HKLM-x32\...\{16D0F2D2-242C-4885-BEF1-4B1655C141AE}) (Version: 7.0.822.0 - Microsoft Corporation)
Blade & Soul (HKLM-x32\...\{C3F383C1-D050-4A40-843F-8171A6A02C3A}) (Version: 1.0.63.237 - NC Interactive, LLC) Hidden
Blade & Soul (HKLM-x32\...\InstallShield_{C3F383C1-D050-4A40-843F-8171A6A02C3A}) (Version: 1.0.63.237 - NC Interactive, LLC)
BlueJ (HKLM-x32\...\{7D66971C-652B-4065-A6B1-B3EE313C254B}) (Version: 3.1.4 - BlueJ Team)
Bonjour (HKLM\...\{6E3610B2-430D-4EB0-81E3-2B57E8B9DE8D}) (Version: 3.0.0.10 - Apple Inc.)
ccc-core-static (HKLM-x32\...\{EBF60699-3D2E-6677-D504-5B4846171C8E}) (Version: 2009.0714.2132.36830 - ATI) Hidden
Cheat Engine 6.0 (HKLM-x32\...\Cheat Engine 6.0_is1) (Version:  - Dark Byte)
Cisco EAP-FAST Module (HKLM-x32\...\{64BF0187-F3D2-498B-99EA-163AF9AE6EC9}) (Version: 2.2.14 - Cisco Systems, Inc.)
Cisco LEAP Module (HKLM-x32\...\{51C7AD07-C3F6-4635-8E8A-231306D810FE}) (Version: 1.0.19 - Cisco Systems, Inc.)
Cisco PEAP Module (HKLM-x32\...\{ED5776D5-59B4-46B7-AF81-5F2D94D7C640}) (Version: 1.1.6 - Cisco Systems, Inc.)
Compatibility Pack for the 2007 Office system (HKLM-x32\...\{90120000-0020-0409-0000-0000000FF1CE}) (Version: 12.0.6612.1000 - Microsoft Corporation)
Counter-Strike: Global Offensive (HKLM-x32\...\Steam App 730) (Version:  - Valve)
Counter-Strike: Source (HKLM-x32\...\Steam App 240) (Version:  - Valve)
DARK SOULS III (HKLM\...\Steam App 374320) (Version:  - FromSoftware, Inc.)
Dark Souls: Prepare to Die Edition (HKLM-x32\...\Steam App 211420) (Version:  - FromSoftware)
DARK SOULS™ II: Scholar of the First Sin (HKLM-x32\...\Steam App 335300) (Version:  - FromSoftware, Inc)
Dell DataSafe Local Backup - Support Software (HKLM-x32\...\{A9668246-FB70-4103-A1E3-66C9BC2EFB49}) (Version:  - Dell)
Dell DataSafe Local Backup (HKLM-x32\...\{0ED7EE95-6A97-47AA-AD73-152C08A15B04}) (Version: 9.4.48 - Dell)
Dell DataSafe Online (HKLM-x32\...\{13766F76-6C8C-4E57-A9F3-3212D1C6E0D1}) (Version: 1.2.0011 - Dell, Inc.)
Dell Dock (HKLM\...\{C73A3942-84C8-4597-9F9B-EE227DCBA758}) (Version: 2.0 - Stardock Corporation) Hidden
Dell Dock (HKLM-x32\...\Dell Dock) (Version:  - Stardock Corporation)
Dell Edoc Viewer (HKLM\...\{8EBA8727-ADC2-477B-9D9A-1A1836BE4E05}) (Version: 1.0.0 - Dell Inc)
Dell Getting Started Guide (HKLM-x32\...\{7DB9F1E5-9ACB-410D-A7DC-7A3D023CE045}) (Version: 1.00.0000 - Dell Inc.)
devolo dLAN Configuration Wizard (HKLM-x32\...\dlanconf) (Version: 17.0.0.0 - devolo AG)
devolo Informer (HKLM-x32\...\dslmon) (Version: 24.0.0.0 - devolo AG)
Dolby Home Theater v4 (HKLM-x32\...\{B26438B4-BF51-49C3-9567-7F14A5E40CB9}) (Version: 7.2.8000.13 - Dolby Laboratories Inc)
DSA  Theory Test (HKLM-x32\...\{79D1BA4A-BEB4-4357-A431-C3EF58E72E6C}) (Version: 1.4.5 - Driving Standards Agency) Hidden
DSA  Theory Test (HKLM-x32\...\InstallShield_{79D1BA4A-BEB4-4357-A431-C3EF58E72E6C}) (Version: 1.4.5 - Driving Standards Agency)
Easy Tune 6 B13.0323.1 (HKLM-x32\...\{457D7505-D665-4F95-91C3-ECB8C56E9ACA}) (Version: 1.00.0000 - GIGABYTE) Hidden
Easy Tune 6 B13.0323.1 (HKLM-x32\...\InstallShield_{457D7505-D665-4F95-91C3-ECB8C56E9ACA}) (Version: 1.00.0000 - GIGABYTE)
EasyBits GO (HKCU\...\Game Organizer) (Version:  - EasyBits Media)
Facebook Video Calling 3.1.0.521 (HKLM-x32\...\{2091F234-EB58-4B80-8C96-8EB78C808CF7}) (Version: 3.1.521 - Skype Limited)
Fallout 4 (HKLM-x32\...\Steam App 377160) (Version:  - Bethesda Game Studios)
Garry's Mod (HKLM-x32\...\Steam App 4000) (Version:  - Facepunch Studios)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 53.0.2785.116 - Google Inc.)
Google Earth (HKLM-x32\...\{817750FA-EC6A-485D-9901-0683AE6FFDF1}) (Version: 7.1.5.1557 - Google)
Google Earth Pro (HKLM-x32\...\{35DAA04C-1720-4BE3-A920-A03731EC6A1D}) (Version: 7.1.5.1557 - Google)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.31.5 - Google Inc.) Hidden
Google Update Helper (HKLM-x32\...\{A92DAB39-4E2C-4304-9AB6-BC44E68B55E2}) (Version: 1.3.25.11 - Google Inc.) Hidden
HyperCam 2 (HKLM-x32\...\HyperCam 2) (Version: 2.24.01 - Hyperionics Technology LLC)
HyperCam Toolbar (HKLM-x32\...\HyperCam Toolbar) (Version:  - )
iTunes (HKLM\...\{93F2A022-6C37-48B8-B241-FFABD9F60C30}) (Version: 12.1.2.27 - Apple Inc.)
Java 8 Update 66 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F83218066F0}) (Version: 8.0.660.18 - Oracle Corporation)
Java SE Development Kit 7 Update 71 (64-bit) (HKLM\...\{64A3A4F4-B792-11D6-A78A-00B0D0170710}) (Version: 1.7.0.710 - Oracle)
Java SE Development Kit 7 Update 71 (HKLM-x32\...\{32A3A4F4-B792-11D6-A78A-00B0D0170710}) (Version: 1.7.0.710 - Oracle)
Junk Mail filter update (HKLM-x32\...\{8E5233E1-7495-44FB-8DEB-4BE906D59619}) (Version: 14.0.8117.416 - Microsoft Corporation) Hidden
LAV Filters 0.62.0 (HKLM-x32\...\lavfilters_is1) (Version: 0.62.0 - Hendrik Leppkes)
League of Legends (HKLM-x32\...\{DB179A5E-BDE5-4565-AE14-AA10C64C0572}) (Version: 3.0.1 - Riot Games) Hidden
League of Legends (HKLM-x32\...\League of Legends 3.0.1) (Version: 3.0.1 - Riot Games)
LogMeIn Hamachi (HKLM-x32\...\{350C555E-83A3-488D-AE14-67F6EB55FC06}) (Version: 2.2.0.519 - LogMeIn, Inc.) Hidden
LogMeIn Hamachi (HKLM-x32\...\LogMeIn Hamachi) (Version: 2.2.0.519 - LogMeIn, Inc.)
Lords Of The Fallen (HKLM\...\Steam App 265300) (Version:  - CI Games)
Malwarebytes Anti-Malware version 2.2.1.1043 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.2.1.1043 - Malwarebytes)
marvell 91xx driver (HKLM-x32\...\MagniDriver) (Version: 1.2.0.1020 - Marvell)
Microsoft .NET Framework 4.5.1 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.50938 - Microsoft Corporation)
Microsoft Office 365 ProPlus - en-us (HKLM\...\O365ProPlusRetail - en-us) (Version: 15.0.4859.1002 - Microsoft Corporation)
Microsoft Office Click-to-Run 2010 (HKLM-x32\...\Office14.Click2Run) (Version: 14.0.4763.1000 - Microsoft Corporation)
Microsoft Office Starter 2010 - English (HKLM-x32\...\{90140011-0066-0409-0000-0000000FF1CE}) (Version: 14.0.4763.1000 - Microsoft Corporation)
Microsoft Office XP Professional (HKLM-x32\...\{91110409-6000-11D3-8CFE-0050048383C9}) (Version: 10.0.6626.0 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.50709.0 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM-x32\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft SQL Server Compact 3.5 Design Tools ENU (HKLM-x32\...\{2E5C075E-11AB-4BDD-918C-7B9A68953FF8}) (Version: 3.5.5386.0 - Microsoft Corporation)
Microsoft SQL Server Compact 3.5 ENU (HKLM-x32\...\{BCC899FE-2DAA-460C-A5FB-60291E73D9C3}) (Version: 3.5.5386.0 - Microsoft Corporation)
Microsoft Sync Framework Runtime Native v1.0 (x86) (HKLM-x32\...\{8A74E887-8F0F-4017-AF53-CBA42211AAA5}) (Version: 1.0.1215.0 - Microsoft Corporation)
Microsoft Sync Framework Services Native v1.0 (x86) (HKLM-x32\...\{BD64AF4A-8C80-4152-AD77-FCDDF05208AB}) (Version: 1.0.1215.0 - Microsoft Corporation)
Microsoft Visual Basic 2008 Express Edition - ENU (HKLM-x32\...\Microsoft Visual Basic 2008 Express Edition - ENU) (Version:  - Microsoft Corporation)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (HKLM-x32\...\{770657D0-A123-3C07-8E44-1C83EC895118}) (Version: 8.0.50727.4053 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{7299052b-02a4-4627-81f2-1818da5d550d}) (Version: 8.0.56336 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{6ce5bae9-d3ca-4b99-891a-1dc6c118a5fc}) (Version: 8.0.59192 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{ad8a2fa1-06e7-4b0d-927d-6e54b3d31028}) (Version: 8.0.61000 - Microsoft Corporation)
Microsoft Visual C++ 2008 ATL Update kb973924 - x86 9.0.30729.4148 (HKLM-x32\...\{002D9D5E-29BA-3E6D-9BC4-3D7D6DBC735C}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 (HKLM-x32\...\{FF66E9F6-83E7-3A3E-AF14-8DE9A809A6A4}) (Version: 9.0.21022 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729 (HKLM-x32\...\{3C3D696B-0DB7-3C6D-A356-3DB8CE541918}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030 (HKLM-x32\...\{ca67548a-5ebe-413a-b50c-4b9ceb6d66c6}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030 (HKLM-x32\...\{33d1fd90-4274-48a1-9bc1-97e33d9c2d6f}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501 (HKLM-x32\...\{050d4fc8-5d48-4b8f-8972-47c82c46020f}) (Version: 12.0.30501.0 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501 (HKLM-x32\...\{f65db027-aff3-4070-886a-0d87064aabb1}) (Version: 12.0.30501.0 - Microsoft Corporation)
Microsoft Visual C++ 2015 Redistributable (x86) - 14.0.23026 (HKLM-x32\...\{74d0e5db-b326-4dae-a6b2-445b9de1836e}) (Version: 14.0.23026.0 - Microsoft Corporation)
Microsoft Visual Studio 2008 Remote Debugger Light (x64) - ENU (HKLM\...\Microsoft Visual Studio 2008 Remote Debugger Light (x64) - ENU) (Version:  - Microsoft Corporation)
Microsoft Visual Studio 2008 Remote Debugger Light (x64) - ENU Service Pack 1 (KB945140) (HKLM-x32\...\{90A80D89-A0E4-33C1-B13D-B93CB3496867}.KB945140) (Version: 1 - Microsoft Corporation)
Microsoft Visual Studio 2010 Tools for Office Runtime (x64) (HKLM\...\Microsoft Visual Studio 2010 Tools for Office Runtime (x64)) (Version: 10.0.50903 - Microsoft Corporation)
Microsoft Windows SDK for Visual Studio 2008 SP1 Express Tools for .NET Framework - enu (HKLM\...\{DFB3AD2B-4EE2-3077-BF1D-3CA164BC5336}) (Version: 3.5.30729 - Microsoft Corporation)
Microsoft Windows SDK for Visual Studio 2008 SP1 Express Tools for Win32 (HKLM\...\{F5C819A5-E068-4f7d-B91A-1BD18702AFFB}) (Version: 6.1.5295.17011 - Microsoft Corporation)
Microsoft Xbox 360 Accessories 1.2 (HKLM\...\{D9C50188-12D5-4D3E-8F00-682346C2AA5F}) (Version: 1.20.146.0 - Microsoft)
Microsoft XNA Framework Redistributable 3.1 (HKLM-x32\...\{19BFDA5D-1FE2-4F25-97F9-1A79DD04EE20}) (Version: 3.1.10527.0 - Microsoft Corporation)
Microsoft XNA Framework Redistributable 4.0 (HKLM-x32\...\{2BFC7AA0-544C-4E3A-8796-67F3BE655BE9}) (Version: 4.0.20823.0 - Microsoft Corporation)
ModifyRegistry version 0.1 (HKLM-x32\...\{1D5BE6B5-7FD4-4A78-90F2-AF6B53BC8C1C}_is1) (Version: 0.1 - VIA Technologies, Inc.)
MorphVOX Junior (HKLM-x32\...\{F1191B7E-84BF-4325-9FFD-80BD8996ED4B}) (Version: 2.7.5 - Screaming Bee)
Mozilla Firefox 48.0.2 (x86 en-GB) (HKLM-x32\...\Mozilla Firefox 48.0.2 (x86 en-GB)) (Version: 48.0.2 - Mozilla)
Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 48.0.2.6079 - Mozilla)
MSDN Library for Microsoft Visual Studio 2008 Express Editions (HKLM-x32\...\{DF38F332-2AC3-37FF-9FDC-8C4C80E531FB}) (Version: 9.0.21022 - Microsoft Corporation) Hidden
MSDN Library for Microsoft Visual Studio 2008 Express Editions (HKLM-x32\...\MSDN Library for Microsoft Visual Studio 2008 Express Editions) (Version:  - Microsoft Corporation)
MSXML 4.0 SP2 (KB954430) (HKLM-x32\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB973688) (HKLM-x32\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)
MSXML4 Parser (HKLM-x32\...\{01501EBA-EC35-4F9F-8889-3BE346E5DA13}) (Version: 1.0.0 - Microsoft Game Studios)
Mumble 1.2.3 (HKLM-x32\...\{B4E343DD-BAAB-4D59-AD9C-DEA0AFE09DF1}) (Version: 1.2.3 - Thorvald Natvig)
My Dell (HKLM\...\PC-Doctor for Windows) (Version: 3.4.6422.14 - PC-Doctor, Inc.)
NCSOFT Game Launcher (HKLM-x32\...\NCLauncher_NCWest) (Version:  - NCSOFT)
NETGEAR RangeMax™ Wireless USB 2.0 Adapter WPN111 (HKLM-x32\...\{582E9125-32B6-4CBA-AB48-3E33CE3DB389}) (Version:  - )
Norton Security Scan (HKLM-x32\...\NSS) (Version: 4.2.0.38 - Symantec Corporation)
NVIDIA PhysX (HKLM-x32\...\{3F5C371F-8EA2-4F25-9D3D-D0B4526E3AEA}) (Version: 9.10.0513 - NVIDIA Corporation)
Office 15 Click-to-Run Extensibility Component (HKLM-x32\...\{90150000-008C-0000-0000-0000000FF1CE}) (Version: 15.0.4859.1002 - Microsoft Corporation) Hidden
Office 15 Click-to-Run Licensing Component (HKLM\...\{90150000-008F-0000-1000-0000000FF1CE}) (Version: 15.0.4859.1002 - Microsoft Corporation) Hidden
Office 15 Click-to-Run Localization Component (HKLM-x32\...\{90150000-008C-0409-0000-0000000FF1CE}) (Version: 15.0.4859.1002 - Microsoft Corporation) Hidden
ON_OFF Charge B12.1025.1 (HKLM-x32\...\{3DECD372-76A1-4483-BF10-B547790A3261}) (Version: 1.00.0001 - GIGABYTE)
Origin (HKLM-x32\...\Origin) (Version: 9.5.3.636 - Electronic Arts, Inc.)
Overwatch (HKLM-x32\...\Overwatch) (Version:  - Blizzard Entertainment)
Paint.NET v3.5.8 (HKLM\...\{9CF4A37B-A8C4-44D7-8C53-13B9D9594BB3}) (Version: 3.58.0 - dotPDN LLC)
PC Optimizer Pro (HKLM\...\PC Optimizer Pro) (Version: 6.0.9.4 - PC Optimizer Pro, Inc.)
Platform (HKLM-x32\...\{20D4A895-748C-4D88-871C-FDB1695B0169}) (Version: 1.40 - VIA Technologies, Inc.) Hidden
Project64 1.6 (HKLM-x32\...\{9559F7CA-5E34-4237-A2D9-D856464AD727}) (Version: 1.6 - Project64)
Python 3.4.2 (HKLM-x32\...\{2583CDBA-8A53-4622-BB67-1D163714C1B4}) (Version: 3.4.16349 - Python Software Foundation)
QuickTime 7 (HKLM-x32\...\{3D2CBC2C-65D4-4463-87AB-BB2C859C1F3E}) (Version: 7.76.80.95 - Apple Inc.)
Realtek Ethernet Controller Driver (HKLM-x32\...\{8833FFB6-5B0C-4764-81AA-06DFEED9A476}) (Version: 7.48.823.2011 - Realtek)
Realtek HDMI Audio Driver for ATI (HKLM-x32\...\{5449FB4F-1802-4D5B-A6D8-087DB1142147}) (Version: 6.0.1.6650 - Realtek Semiconductor Corp.)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.6767 - Realtek Semiconductor Corp.)
Rocksmith 2014 (HKLM\...\Steam App 221680) (Version:  - Ubisoft - San Francisco)
Roxio Burn (HKLM-x32\...\{B2E47DE7-800B-40BB-BD1F-9F221C3AEE87}) (Version: 1.01 - Roxio)
Skins (HKLM-x32\...\{BE6F906F-9F86-5CED-E122-8C6A162295B8}) (Version: 2009.0714.2132.36830 - ATI) Hidden
Skype Click to Call (HKLM-x32\...\{B6CF2967-C81E-40C0-9815-C05774FEF120}) (Version: 6.9.12585 - Skype Technologies S.A.)
Skype™ 7.27 (HKLM-x32\...\{FC965A47-4839-40CA-B618-18F486F042C6}) (Version: 7.27.101 - Skype Technologies S.A.)
Snap.Do Engine (HKCU\...\{01f8e212-677d-4813-b7c2-521188de36ca}) (Version: 1.6.1.906 - ReSoft Ltd.)
Sniper Elite 3 (HKLM\...\Steam App 238090) (Version:  - Rebellion)
SoulseekQt (HKLM-x32\...\SoulseekQt) (Version:  - )
Space Invaders (HKLM-x32\...\Activision_SpaceInvadersUninstallKey) (Version:  - )
SpeedFan (remove only) (HKLM-x32\...\SpeedFan) (Version:  - )
Spotify (HKCU\...\Spotify) (Version: 1.0.20.94.g8f8543b3 - Spotify AB)
Spotydl 0.9.21.0 (HKLM-x32\...\Spotydl_is1) (Version: 0.9.21.0 - spotydl.com)
Steam (HKLM-x32\...\{048298C9-A4D3-490B-9FF9-AB023A9238F3}) (Version: 1.0.0.0 - Valve Corporation)
SweetIM for Messenger 3.4 (HKLM-x32\...\{F70AE624-2B41-476F-BC9C-0A7F158C3F15}) (Version: 3.4.0005 - SweetIM Technologies Ltd.)
SweetIM Toolbar for Internet Explorer 4.1 (HKLM-x32\...\{A1194237-547A-461d-BD44-B97B1574A7DA}) (Version: 4.1.0003 - SweetIM Technologies Ltd.)
swMSM (HKLM-x32\...\{612C34C7-5E90-47D8-9B5C-0F717DD82726}) (Version: 12.0.0.1 - Adobe Systems, Inc) Hidden
System Requirements Lab (HKLM-x32\...\{0A3A9522-EFA2-4C56-9138-101692C2A130}) (Version: 4.4.26.0 - Husdawg, LLC)
System Requirements Lab (HKLM-x32\...\{F89CDED6-B1F1-489F-BA44-698BF6A737C2}) (Version: 6.1.6.0 - Husdawg, LLC)
System Requirements Lab Detection (HKLM-x32\...\{A407FC22-36BF-4C82-A516-59D94BC505A9}) (Version: 1.0.5.0 - Husdawg, LLC)
TeamSpeak 3 Client (HKCU\...\TeamSpeak 3 Client) (Version: 3.0.18 - TeamSpeak Systems GmbH)
TeamSpeak 3 Client (HKLM-x32\...\TeamSpeak 3 Client) (Version:  - TeamSpeak Systems GmbH)
The Witcher 2: Assassins of Kings Enhanced Edition (HKLM-x32\...\Steam App 20920) (Version:  - CD Projekt RED)
Unity Web Player (HKCU\...\UnityWebPlayer) (Version:  - Unity Technologies ApS)
Uplay (HKLM-x32\...\Uplay) (Version: 5.1 - Ubisoft)
VC Runtimes MSI (HKLM-x32\...\{FF29527A-44CD-3422-945E-981A13584000}) (Version: 9.0.21022 - Microsoft) Hidden
Ventrilo Client (HKLM-x32\...\{789289CA-F73A-4A16-A331-54D498CE069F}) (Version: 3.0.8 - Flagship Industries, Inc.)
VIA Platform Device Manager (HKLM-x32\...\InstallShield_{20D4A895-748C-4D88-871C-FDB1695B0169}) (Version: 1.40 - VIA Technologies, Inc.)
VLC media player 2.0.0 (HKLM-x32\...\VLC media player) (Version: 2.0.0 - VideoLAN)
Windows 7 Upgrade Advisor (HKLM-x32\...\{AB05F2C8-F608-403b-95E1-FD8ADFACD31E}) (Version: 2.0.5000.0 - Microsoft Corporation)
Windows Live Essentials (HKLM-x32\...\WinLiveSuite_Wave3) (Version: 14.0.8117.0416 - Microsoft Corporation)
Windows Live Sign-in Assistant (HKLM-x32\...\{45338B07-A236-4270-9A77-EBB4115517B5}) (Version: 5.000.818.5 - Microsoft Corporation)
Windows Live Sync (HKLM-x32\...\{B10914FD-8812-47A4-85A1-50FCDE7F1F33}) (Version: 14.0.8117.416 - Microsoft Corporation)
Windows Live Upload Tool (HKLM-x32\...\{205C6BDD-7B73-42DE-8505-9A093F35A238}) (Version: 14.0.8014.1029 - Microsoft Corporation)
World of Warcraft (HKLM-x32\...\World of Warcraft) (Version:  - Blizzard Entertainment)
YouTube Converter Pro (HKLM-x32\...\YouTube Converter Pro_is1) (Version:  - YouTube Converter Pro)
 
========================= Memory info: ===================================
Percentage of memory in use: 19%
Total physical RAM: 12251.16 MB
Available physical RAM: 9887.77 MB
Total Virtual: 24500.5 MB
Available Virtual: 21413.75 MB
 
========================= Partitions: =====================================
1 Drive c: (OS) (Fixed) (Total:286.58 GB) (Free:8.02 GB) NTFS
3 Drive e: (SSD) (Fixed) (Total:232.88 GB) (Free:16.53 GB) NTFS
 
========================= Users: ========================================
User accounts for \\SCOTT-PC
 
Administrator            Guest                    Scott                    
 
 
**** End of log ****
 
 
Secondly here is the link to the speccy screensnap: http://speccy.piriform.com/results/KouaVUGCa2CiOxk70MaSq47
 
Once again, thanks for the help.

Edited by hamluis, 25 September 2016 - 11:02 AM.


#6 hamluis

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Posted 25 September 2016 - 11:07 AM

IMO, you have at least 3 issues:

 

1.  Licensing issues with Microsoft re MS software.

2.  Malware issues that need further investigation.  PC Optimizer Pro does not seem to be something desired as an installed item.

3.  Insufficient free space for Windows on the C: volume.  Free space on C: is generally held necessary to be at least 15% of C: volume space.  That is lacking on your system.

 

I will move topic to Am I Infected where more knowledgeable personnel can attempt to determine whether there is a malware situation or not.

 

Louis



#7 Donscosha

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Posted 25 September 2016 - 11:31 AM

Thank you! I've had the licensing issues for a few years or so now ever since I switched out some components. Since this issue is only recent I hadn't considered this as a cause but i'll look into it.

I'll also try removing that rogue application, after researching it, it seems it is most definitely malware.






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