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I NEED SERIOUS HELP, ASAP PLEASE


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34 replies to this topic

#1 coreynj

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Posted 24 September 2016 - 10:14 AM

WHAT THE HELL IS GOING ON:

 



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#2 Trikein

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Posted 24 September 2016 - 10:24 AM

My guess would be a issue with the video driver is messing with HTML5 render. Try starting in safe mode and see if the problem continues. Also make sure your GPU drivers are up to date and set to default. Specifically your video settings. Last, run and post speccy.

 

::Edit:: Looking at your previous post you said the problem started happening after updating the GPU drivers. What driver specifically started the problem?


Edited by Trikein, 24 September 2016 - 10:25 AM.


#3 coreynj

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Posted 24 September 2016 - 10:26 AM

My guess would be a issue with the video driver is messing with HTML5 render. Try starting in safe mode and see if the problem continues. Also make sure your GPU drivers are up to date and set to default. Specifically your video settings. Last, run and post speccy.

 

::Edit:: Looking at your previous post you said the problem started happening after updating the GPU drivers. What driver specifically started the problem?

I don't exactly know what driver did. I have an AMD 5700 series graphics card, and it simply said it needed to be updated, so I updated it, and then these issues started to appear.



#4 RolandJS

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Posted 24 September 2016 - 10:51 AM

What said it?  Windows Update, or, the adapter software generated the message.  Reason for asking:  I think most BC regulars recommend not letting Windows Updates adjust/update any hardware driver at all.


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#5 coreynj

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Posted 24 September 2016 - 10:53 AM

What said it?  Windows Update, or, the adapter software generated the message.  Reason for asking:  I think most BC regulars recommend not letting Windows Updates adjust/update any hardware driver at all.

It was AMD itself. AMD popped up and said it had an update.



#6 Trikein

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Posted 24 September 2016 - 11:23 AM

Please download and run Speccy. See here for a guide on the process. That will tell us your GPU. From there I can hopefully look through update release notes and see if there is a known bug.



#7 coreynj

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Posted 24 September 2016 - 12:05 PM

Please download and run Speccy. See here for a guide on the process. That will tell us your GPU. From there I can hopefully look through update release notes and see if there is a known bug.

I already told you; it's the AMD 5700 series.



#8 RolandJS

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Posted 24 September 2016 - 12:10 PM

?I think what Trikein was also looking for was the drivers & software interacting with the AMD 5700 GPU?


Edited by RolandJS, 24 September 2016 - 12:10 PM.

"Take care of thy backups and thy restores shall take care of thee."  -- Ben Franklin revisited.

http://collegecafe.fr.yuku.com/forums/45/Computer-Technologies/

Backup, backup, backup! -- Lady Fitzgerald (w7forums)

Clone or Image often! Backup... -- RockE (WSL)

"I heard Spock finally got colander!"  "I believe the word is Kolinahr."  "Oh."


#9 Trikein

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Posted 24 September 2016 - 01:19 PM

AMD 5700 is a type(series) of GPU, not the model. Do you mean a HD5750? 5730? I assume this is a laptop? Speccy provides such context. If you prefer to troubleshoot with someone else, that is acceptable. Good luck either way.


Edited by Trikein, 24 September 2016 - 01:21 PM.


#10 coreynj

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Posted 24 September 2016 - 02:54 PM

AMD 5700 is a type(series) of GPU, not the model. Do you mean a HD5750? 5730? I assume this is a laptop? Speccy provides such context. If you prefer to troubleshoot with someone else, that is acceptable. Good luck either way.

Here's what AMD tells me about it. And no, it's a desktop, not a laptop.

 

Graphics Card Manufacturer Built by AMD
Graphics Chipset AMD Radeon HD 5700 Series
Device ID 68B8
Vendor ID 1002
Subsystem ID 2543
Subsystem Vendor ID 1002
Revision ID 00
Graphics Bus Capability PCI Express 2.0
Maximum Bus Setting PCI Express 2.0x16
BIOS Version 012.014.000.001
BIOS Part Number 113-C01002-102
BIOS Date 2009/10/07
Memory Size 1024 MB
Memory Type GDDR5
Core Clock in MHz 850 MHz
Memory Clock in MHz 1200 MHz
Total Memory Bandwidth in GByte/s 76.8 GByte/s
 
Here's what speccy says:
 
Operating System
Windows 10 Home 64-bit
CPU
Intel Core i7 860 @ 2.80GHz 69 °C
Lynnfield 45nm Technology
RAM
8.00GB Dual-Channel DDR3 @ 531MHz (7-7-7-20)
Motherboard
Dell Inc. 0T568R (CPU 1) 22 °C
Graphics
ASUS VS247 (1920x1080@60Hz)
1024MB ATI AMD Radeon HD 5700 Series (ATI) 45 °C
Storage
931GB Seagate ST31000528AS (SATA) 32 °C
Optical Drives
HL-DT-ST DVD+-RW GH50N
Audio
Realtek High Definition Audio

Edited by coreynj, 24 September 2016 - 02:58 PM.


#11 dhjohns

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Posted 25 September 2016 - 04:38 PM

Open device manager. Go to Display adapters, and double click on your video device.  Go to drivers, and select uninstall.  If it asks uninstall everything, then reboot.  Windows will find a driver for it.



#12 coreynj

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Posted 25 September 2016 - 06:38 PM

Did that. I'll let you know if it fixes my issue.

 

Edit: I updated the drivers afterwards, and the number changed from 5700 to 6770. Is this an issue?


Edited by coreynj, 25 September 2016 - 07:07 PM.


#13 coreynj

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Posted 26 September 2016 - 03:40 PM

Update: The issue was not fixed after uninstalling, reinstalling, and updating.



#14 coreynj

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Posted 27 September 2016 - 06:56 PM

This is becoming a major issue. I was watching a video and suddenly my entire screen blacked out, and all I could see was my mouse. Had to restart the computer. Does anyone have a solution for this yet?



#15 Gorbulan

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Posted 28 September 2016 - 04:57 PM

Never let Windows Update download your drivers, unless it is the only option.

 

First, download this: Catalyst Software Suite, it's at the bottom of the page, version 15.7.1

Then, download this: Wagnard's Display Driver Uninstaller.

 

  • Run Wagnard's DDU - it may create a number of files in the same directory, like a .zip file, so you may have to run it in its own folder
  • Run the application, "DDU.exe" I believe is the name
  • Select the "best option", Safe Mode and Reboot
  • After the computer reboots to safe mode, run DDU if it does not open automatically
  • Choose the "best option", clean install and reboot I think it is called
  • After restarting install the AMD driver you downloaded first
  • Restart if prompted

 

Good luck! Let me know how it goes.






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