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browser does not connect to internet even though the adapter is connecting


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24 replies to this topic

#1 luvscoco

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Posted 24 September 2016 - 09:15 AM

I have a win xp media edition laptop of a friend of mine. He really needs it for a

program that only works in xp. So the wireless adapter and lan adapter are connecting

just fine. BUT when a browser is open I get page not displayed

 

1. I did check and NO proxy is being used

 

2. I did a netsh winsock reset and restarted the computer no luck.

 

I am not sure what else to do if I dont want to reinstall win xp. Is there any

way do fix this issue?

 

I suspected a winsock issue but now i am not sure

 

Any help would appreciated



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#2 hamluis

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Posted 24 September 2016 - 09:49 AM

First...try at least one other browser.

 

If second browser encounters same/similar connectivity issues...I would suspect malware.  But I would check some data before concluding that malware is an issue.

 

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy taking care to post the link of the snapshot in your next post.

   Go to Piriform's website, and download the free version on the left.  Click Download from Piriform.com (the FileHippo link requires an extra click). Or if you want to use a portable version of Speccy (which doesn't require installation), click the builds page link and download the portable version. You will now be asked where you want to save the file. The best place to put it is the Desktop, as it will be easy to find later.

    After the file finishes downloading, you are ready to run Speccy. If you downloaded the installer, simply double-click on it and follow the prompts until installation is complete. If you downloaded the portable version, you will need to unzip it before use. Right-click the ZIP file and click Extract all. Click Next. Open up the extracted folder and double-click on Speccy.
 
     Once inside Speccy, it will look similar to this (with your computer's specifications, of course): p22004369.gif

     Now, at the top, click File > Publish Snapshot. You will see the following prompt:

p22004371.gif

     Click Yes > then Copy to Clipboard

p22004372.gif

Now, once you are back in the forum topic you are posting in, click the p22004370.gif button. Right-click in the empty space of the Reply box and click Paste. Then, click Add Reply below the Reply box.

 

Louis



#3 luvscoco

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Posted 24 September 2016 - 10:45 AM

ok here is a copy of the Minitool results.

 

I also have tried 3 browsers Chrome, Firefox, and slimbrowser... all give me the same results...page cannot be displayed

 

MiniToolBox by Farbar  Version: 17-06-2016
Ran by Philips (administrator) on 24-09-2016 at 08:14:56
Running from "C:\Documents and Settings\Philips\Desktop"
Microsoft Windows XP Professional Service Pack 3 (X86)
Model: MXG061 Manufacturer: Dell Inc.

Boot Mode: Normal
***************************************************************************
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog5 02 C:\Windows\system32\winrnr.dll [16896] (Microsoft Corporation)
Catalog5 03 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog5 04 C:\Program Files\Bonjour\mdnsNSP.dll [121704] (Apple Inc.)
Catalog9 01 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 02 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 03 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 04 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 05 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 06 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 07 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 08 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 09 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 10 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 11 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 12 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 13 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 14 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 15 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 16 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 17 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 18 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 19 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 20 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 21 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 22 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 23 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 24 C:\Windows\system32\rsvpsp.dll [92672] (Microsoft Corporation)
Catalog9 25 C:\Windows\system32\rsvpsp.dll [92672] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (09/24/2016 08:13:49 AM) (Source: Windows Search Service) (User: )
Description: The protocol handler Outlook.Search.MAPIHandler.1 cannot be loaded. Error description: Class not registered
.
Error: (09/24/2016 08:06:49 AM) (Source: Windows Search Service) (User: )
Description: The protocol handler Outlook.Search.MAPIHandler.1 cannot be loaded. Error description: Class not registered

Error: (09/24/2016 07:03:46 AM) (Source: Windows Search Service) (User: )
Description: The protocol handler Outlook.Search.MAPIHandler.1 cannot be loaded. Error description: Class not registered
.
Error: (09/24/2016 05:05:14 AM) (Source: Windows Search Service) (User: )
Description: The protocol handler Outlook.Search.MAPIHandler.1 cannot be loaded. Error description: Class not registered
.
Error: (09/24/2016 02:53:08 AM) (Source: Windows Search Service) (User: )
Description: The protocol handler Outlook.Search.MAPIHandler.1 cannot be loaded. Error description: Class not registered
.
Error: (09/23/2016 04:23:21 PM) (Source: Windows Search Service) (User: )
Description: The protocol handler Outlook.Search.MAPIHandler.1 cannot be loaded. Error description: Class not registered
.
Error: (09/23/2016 04:17:29 PM) (Source: Windows Search Service) (User: )
Description: The protocol handler Outlook.Search.MAPIHandler.1 cannot be loaded. Error description: Class not registered
.
Error: (09/23/2016 03:58:36 PM) (Source: Windows Search Service) (User: )
Description: The protocol handler Outlook.Search.MAPIHandler.1 cannot be loaded. Error description: Class not registered
.
Error: (09/23/2016 03:42:27 PM) (Source: Windows Search Service) (User: )
Description: The protocol handler Outlook.Search.MAPIHandler.1 cannot be loaded. Error description: Class not registered
.
Error: (09/23/2016 03:39:27 PM) (Source: Windows Search Service) (User: )
Description: The protocol handler Outlook.Search.MAPIHandler.1 cannot be loaded. Error description: Class not registered
.
System errors:
=============
Error: (09/24/2016 08:13:48 AM) (Source: 0) (User: )
Description: \Device\LanmanDatagramReceiverJULIE-DESKTOPNetBT_Tcpip_{4A3D613F-A986-

Error: (09/24/2016 08:07:12 AM) (Source: Service Control Manager) (User: )
Description: The Windows Image Acquisition (WIA) service hung on starting.

Error: (09/24/2016 08:05:55 AM) (Source: W32Time) (User: )
Description: The time provider NtpClient is configured to acquire time from one or more time sources, however none of the sources are currently accessible.No attempt to contact a source will be made for 14 minutes. NtpClient has no source of accurate time.

Error: (09/24/2016 08:05:55 AM) (Source: W32Time) (User: )
Description: Time Provider NtpClient: An error occurred during DNS lookup of the manually configured peer 'time.windows.com,0x1'. NtpClient will try the DNS lookup again in 15 minutes. The error was: A socket operation was attempted to an unreachable host. (0x80072751)

Error: (09/24/2016 08:05:40 AM) (Source: W32Time) (User: )
Description: The time provider NtpClient is configured to acquire time from one or more time sources, however none of the sources are currently accessible. No attempt to contact a source will be made for 14 minutes. NtpClient has no source of accurate time.

Error: (09/24/2016 08:05:40 AM) (Source: W32Time) (User: )
Description: Time Provider NtpClient: An error occurred during DNS lookup of the manually configured peer 'time.windows.com,0x1'. NtpClient will try the DNS lookup again in 15 minutes. The error was: A socket operation was attempted to an unreachable host. (0x80072751)

Error: (09/24/2016 08:05:31 AM) (Source: Service Control Manager) (User: )
Description: The Microsoft Antimalware Service service failed to start due to the following error: %%1053 = The service did not respond to the start or control request in a timely fashion.

Error: (09/24/2016 08:05:31 AM) (Source: Service Control Manager) (User: )
Description: Timeout (30000 milliseconds) waiting for the Microsoft Antimalware Service service to connect.

Error: (09/24/2016 07:30:02 AM) (Source: Service Control Manager) (User: )
Description: The Avast Antivirus service terminated unexpectedly.  It has done this 2 time(s).  The following corrective action will be taken in 5000 milliseconds: Restart the service.

Error: (09/24/2016 07:18:26 AM) (Source: W32Time) (User: )
Description: The time provider NtpClient is configured to acquire time from one or more
time sources, however none of the sources are currently accessible.No attempt to contact a source will be made for 29 minutes. NtpClient has no source of accurate time.

Microsoft Office Sessions:
=========================
Error: (09/24/2016 08:13:49 AM) (Source: Windows Search Service)(User: )
Description: Outlook.Search.MAPIHandler.1Class not registered

Error: (09/24/2016 08:06:49 AM) (Source: Windows Search Service)(User: )
Description: Outlook.Search.MAPIHandler.1Class not registered

Error: (09/24/2016 07:03:46 AM) (Source: Windows Search Service)(User: )
Description: Outlook.Search.MAPIHandler.1Class not registered

Error: (09/24/2016 05:05:14 AM) (Source: Windows Search Service)(User: )
Description: Outlook.Search.MAPIHandler.1Class not registered

Error: (09/24/2016 02:53:08 AM) (Source: Windows Search Service)(User: )
Description: Outlook.Search.MAPIHandler.1Class not registered

Error: (09/23/2016 04:23:21 PM) (Source: Windows Search Service)(User: )
Description: Outlook.Search.MAPIHandler.1Class not registered

Error: (09/23/2016 04:17:29 PM) (Source: Windows Search Service)(User: )
Description: Outlook.Search.MAPIHandler.1Class not registered

Error: (09/23/2016 03:58:36 PM) (Source: Windows Search Service)(User: )
Description: Outlook.Search.MAPIHandler.1Class not registered

Error: (09/23/2016 03:42:27 PM) (Source: Windows Search Service)(User: )
Description: Outlook.Search.MAPIHandler.1Class not registered

Error: (09/23/2016 03:39:27 PM) (Source: Windows Search Service)(User: )
Description: Outlook.Search.MAPIHandler.1Class not registered

=========================== Installed Programs ============================
Adobe Flash Player 21 PPAPI (HKLM\...\Adobe Flash Player PPAPI) (Version: 21.0.0.213 - Adobe Systems Incorporated)
Adobe Reader XI (11.0.08) (HKLM\...\{AC76BA86-7AD7-1033-7B44-AB0000000001}) (Version: 11.0.08 - Adobe Systems Incorporated)
Advanced SystemCare 9 (HKLM\...\Advanced SystemCare_is1) (Version: 9.2.0 - IObit)
Apple Application Support (32-bit) (HKLM\...\{AFA1153A-F547-409B-B837-3A0D6C5A3FEC}) (Version: 3.1.3 - Apple Inc.)
Apple Mobile Device Support (HKLM\...\{A75CA58D-DB9C-4D14-9428-E0C7B0F623DC}) (Version: 9.0.0.26 - Apple Inc.)
Apple Software Update (HKLM\...\{FFD1F7F1-1AC9-4BC4-A908-0686D635ABAF}) (Version: 2.1.4.131 - Apple Inc.)
Avast Free Antivirus (HKLM\...\Avast) (Version: 11.2.2261 - AVAST Software)
Bing Bar (HKLM\...\{B4089055-D468-45A4-A6BA-5A138DD715FC}) (Version: 7.0.850.0 - Microsoft Corporation)
Bonjour (HKLM\...\{79155F2B-9895-49D7-8612-D92580E0DE5B}) (Version: 3.0.0.10 - Apple Inc.)
Broadcom Gigabit Integrated Controller (HKLM\...\{B7F54262-AB66-44B3-88BF-9FC69941B643}) (Version: 8.22.11 - Broadcom Corporation)
Conexant HDA D110 MDC V.92 Modem (HKLM\...\CNXT_MODEM_HDAUDIO_VEN_14F1&DEV_2BFA&SUBSYS_14F100C3) (Version:  - )
Dashlane (HKCU\...\Dashlane) (Version: 4.1.0.99957 - Dashlane SAS)
Dell ResourceCD (HKLM\...\{D78653C3-A8FF-415F-92E6-D774E634FF2D}) (Version:  - )
DOSPRN 1.79 (HKLM\...\DOSPRN_is1) (Version:  - DOSPRN)
Driver Booster 2.4 (HKLM\...\Driver Booster_is1) (Version: 2.4 - IObit)
FlashPeak SlimBrowser (HKLM\...\SlimBrowser) (Version: 8.00.001 - FlashPeak Inc.)
FOSS (HKLM\...\{7ECB87DE-FF47-4A8F-97FD-1024F7885BB3}) (Version: 16.00.0500 - UPS) Hidden
Google Chrome (HKLM\...\Google Chrome) (Version: 49.0.2623.112 - Google Inc.)
Google Update Helper (HKLM\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.29.5 - Google Inc.) Hidden
Google Update Helper (HKLM\...\{A92DAB39-4E2C-4304-9AB6-BC44E68B55E2}) (Version: 1.3.25.11 - Google Inc.) Hidden
Hotfix 2055 for SQL Server 2000 ENU (KB960082) (HKLM\...\KB960082(ENU)) (Version: 1 - Microsoft Corporation)
ICCHelp (HKLM\...\{A5763105-D1D5-4862-A3FE-EC058F9AA73E}) (Version: 1.0.0.2 - UPS)
Intel® PROSet/Wireless Software (HKLM\...\ProInst) (Version: 11.5.0000 - Intel Corporation)
IObit Uninstaller (HKLM\...\IObitUninstall) (Version: 5.2.6.101 - IObit)
Java 8 Update 77 (HKLM\...\{26A24AE4-039D-4CA4-87B4-2F83218077F0}) (Version: 8.0.770.3 - Oracle Corporation)
Java 8 Update 91 (HKLM\...\{26A24AE4-039D-4CA4-87B4-2F83218091F0}) (Version: 8.0.910.14 - Oracle Corporation)
Java Auto Updater (HKLM\...\{4A03706F-666A-4037-7777-5F2748764D10}) (Version: 2.8.91.14 - Oracle Corporation) Hidden
Junk Mail filter update (HKLM\...\{8E5233E1-7495-44FB-8DEB-4BE906D59619}) (Version: 14.0.8117.416 - Microsoft Corporation) Hidden
KeyFinder Thing (HKLM\...\KeyFinder Thing_is1) (Version: 3.1.6.0 - KeyFinder Thing)
Lexmark Pro910 Series Uninstaller (HKLM\...\Lexmark Pro910 Series) (Version:  - Lexmark International, Inc.)
Malwarebytes Anti-Malware version 2.2.1.1043 (HKLM\...\Malwarebytes Anti-Malware_is1) (Version: 2.2.1.1043 - Malwarebytes)
mCore (HKLM\...\{E81667C6-2856-46D6-ABEA-6A2F42166779}) (Version: 11.02.0000 - Intel Corporation) Hidden
mDriver (HKLM\...\{A0F925BF-5C55-44C2-A4E7-5A4C59791C29}) (Version: 11.02.0000 - Intel) Hidden
mDrWiFi (HKLM\...\{F6090A17-0967-4A8A-B3C3-422A1B514D49}) (Version: 11.02.0000 - Intel Corporation) Hidden
mHlpDell (HKLM\...\{49D687E5-6784-431B-A0A2-2F23B8CC5A1B}) (Version: 11.02.0000 - Intel) Hidden
Microsoft .NET Framework 1.1 (HKLM\...\Microsoft .NET Framework 1.1  (1033)) (Version:  - )
Microsoft .NET Framework 1.1 Security Update (KB2698023) (HKLM\...\M2698023) (Version:  - )
Microsoft .NET Framework 1.1 Security Update (KB2833941) (HKLM\...\M2833941) (Version:  - )
Microsoft .NET Framework 1.1 Security Update (KB979906) (HKLM\...\M979906) (Version:  - )
Microsoft .NET Framework 2.0 Service Pack 2 (HKLM\...\{C09FB3CD-3D0C-3F2D-899A-6A1D67F2073F}) (Version: 2.2.30729 - Microsoft Corporation)
Microsoft .NET Framework 3.0 Service Pack 2 (HKLM\...\{A3051CD0-2F64-3813-A88D-B8DCCDE8F8C7}) (Version: 3.2.30729 - Microsoft Corporation)
Microsoft .NET Framework 4 Client Profile (HKLM\...\Microsoft .NET Framework 4 Client Profile) (Version: 4.0.30319 - Microsoft Corporation)
Microsoft .NET Framework 4 Extended (HKLM\...\Microsoft .NET Framework 4 Extended) (Version: 4.0.30319 - Microsoft Corporation)
Microsoft Office Professional 2010 (HKLM\...\Office14.SingleImage) (Version: 14.0.7015.1000 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft SQL Server Desktop Engine (UPSWSDBSERVER) (HKLM\...\{E09B48B5-E141-427A-AB0C-D3605127224A}) (Version: 8.00.2039 - Microsoft Corporation)
Microsoft Sync Framework Runtime Native v1.0 (x86) (HKLM\...\{8A74E887-8F0F-4017-AF53-CBA42211AAA5}) (Version: 1.0.1215.0 - Microsoft Corporation)
Microsoft Sync Framework Services Native v1.0 (x86) (HKLM\...\{BD64AF4A-8C80-4152-AD77-FCDDF05208AB}) (Version: 1.0.1215.0 - Microsoft Corporation)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (HKLM\...\{770657D0-A123-3C07-8E44-1C83EC895118}) (Version: 8.0.50727.4053 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729 (HKLM\...\{CA8A885F-E95B-3FC6-BB91-F4D9377C7686}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual Studio 2010 Tools for Office Runtime (x86) (HKLM\...\Microsoft Visual Studio 2010 Tools for Office Runtime (x86)) (Version: 10.0.50903 - Microsoft Corporation)
mIWA (HKLM\...\{3E9D596A-61D4-4239-BD19-2DB984D2A16F}) (Version: 11.02.0000 - Intel Corporation) Hidden
mLogView (HKLM\...\{0E2B0B41-7E08-4F9F-B21F-41C4133F43B7}) (Version: 11.02.0000 - Intel Corporation) Hidden
mMHouse (HKLM\...\{F0BFC7EF-9CF8-44EE-91B0-158884CD87C5}) (Version: 11.02.0000 - Intel Corporation) Hidden
MobileMe Control Panel (HKLM\...\{926BD0E8-24A3-41D2-AF9B-340F1A37ED12}) (Version: 3.1.8.0 - Apple Inc.)
Mozilla Firefox 46.0 (x86 en-US) (HKLM\...\Mozilla Firefox 46.0 (x86 en-US)) (Version: 46.0 - Mozilla)
mPfMgr (HKLM\...\{8B928BA1-EDEC-4227-A2DA-DD83026C36F5}) (Version: 11.02.0000 - Intel Corporation) Hidden
mPfWiz (HKLM\...\{90B0D222-8C21-4B35-9262-53B042F18AF9}) (Version: 11.02.0000 - Intel Corporation) Hidden
mProSafe (HKLM\...\{23FB368F-1399-4EAC-817C-4B83ECBE3D83}) (Version: 9.00.0000 - Intel) Hidden
mSCfg (HKLM\...\{829CD169-E692-48E8-9BDE-A3E8D8B65538}) (Version: 11.02.0000 - Intel Corporation) Hidden
mSSO (HKLM\...\{06BE8AFD-A8E2-4B63-BAE7-287016D16ACB}) (Version: 11.02.0000 - Intel Corporation) Hidden
MSXML 4.0 SP2 (KB954430) (HKLM\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB973688) (HKLM\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)
MSXML 4.0 SP2 Parser and SDK (HKLM\...\{716E0306-8318-4364-8B8F-0CC4E9376BAC}) (Version: 4.20.9818.0 - Microsoft Corporation)
MSXML 6 Service Pack 2 (KB973686) (HKLM\...\{56EA8BC0-3751-4B93-BC9D-6651CC36E5AA}) (Version: 6.20.2003.0 - Microsoft Corporation)
mWlsSafe (HKLM\...\{FCA651F3-5BDA-4DDA-9E4A-5D87D6914CC4}) (Version: 9.00.0000 - Intel) Hidden
mWMI (HKLM\...\{63DB9CCD-2B56-4217-9A3D-507AC78320CA}) (Version: 11.02.0000 - Intel Corporation) Hidden
mZConfig (HKLM\...\{94658027-9F16-4509-BBD7-A59FE57C3023}) (Version: 11.02.0000 - Intel Corporation) Hidden
NEF Codec (HKLM\...\{A89768CF-CD21-44FD-A723-16D5A8557415}) (Version: 1.00.0000 - Nikon)
NVIDIA Drivers (HKLM\...\NVIDIA Drivers) (Version: 1.3 - NVIDIA Corporation)
NVIDIA PhysX (HKLM\...\{B455E95A-B804-439F-B533-336B1635AE97}) (Version: 9.14.0702 - NVIDIA Corporation)
OZ776 SCR Driver V1.1.3.9 (HKLM\...\{343D8DE3-AE1F-431A-830C-B66352E8CA12}) (Version: 1.1.3.9 - O2Micro) Hidden
OZ776 SCR Driver V1.1.3.9 (HKLM\...\InstallShield_{343D8DE3-AE1F-431A-830C-B66352E8CA12}) (Version: 1.1.3.9 - O2Micro)
Quicken 2013 (HKLM\...\{034DD4BB-F0D6-4ECF-B064-8E39E3EF7076}) (Version: 22.1.12.7 - Intuit)
QuickSet (HKLM\...\{C5074CC4-0E26-4716-A307-960272A90040}) (Version: 7.1.8 - )
QuickTime 7 (HKLM\...\{3D2CBC2C-65D4-4463-87AB-BB2C859C1F3E}) (Version: 7.76.80.95 - Apple Inc.)
Safari (HKLM\...\{C779648B-410E-4BBA-B75B-5815BCEFE71D}) (Version: 5.34.57.2 - Apple Inc.)
Segoe UI (HKLM\...\{A1F66FC9-11EE-4F2F-98C9-16F8D1E69FB7}) (Version: 14.0.4327.805 - Microsoft Corp) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition (HKLM\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{DE28B448-32E8-4E8F-84F0-A52B21A49B5B}) (Version:  - Microsoft)
SigmaTel Audio (HKLM\...\{A462213D-EED4-42C2-9A60-7BDD4D4B0B17}) (Version: 5.10.4803.0 - SigmaTel)
Smart Defrag 4 (HKLM\...\Smart Defrag 4_is1) (Version: 4.3 - IObit)
Sonic Encoders (HKLM\...\{9941F0AA-B903-4AF4-A055-83A9815CC011}) (Version: 1.00 - Sonic Solutions)
Surfing Protection (HKLM\...\IObit Surfing Protection_is1) (Version: 1.3 - IObit)
swMSM (HKLM\...\{612C34C7-5E90-47D8-9B5C-0F717DD82726}) (Version: 12.0.0.1 - Adobe Systems, Inc) Hidden
Synaptics TouchPad (HKLM\...\SynTPDeinstKey) (Version:  - )
System Requirements Lab for Intel (HKLM\...\{C5DA59CF-2BB8-48D5-8E5B-17F2E0F0FEE4}) (Version: 4.5.5.0 - Husdawg, LLC)
TeamViewer 11 (HKLM\...\TeamViewer) (Version: 11.0.56083 - TeamViewer)
thinkorswim from TD AMERITRADE (HKLM\...\thinkorswim from TD AMERITRADE) (Version:  - TD AMERITRADE, Inc.)
Update for Windows Internet Explorer 8 (KB2362765) (HKLM\...\KB2362765-IE8) (Version: 1 - Microsoft Corporation)
Update for Windows Internet Explorer 8 (KB2447568) (HKLM\...\KB2447568-IE8) (Version: 1 - Microsoft Corporation)
Update for Windows Internet Explorer 8 (KB2598845) (HKLM\...\KB2598845-IE8) (Version: 1 - Microsoft Corporation)
Update for Windows Internet Explorer 8 (KB2632503) (HKLM\...\KB2632503-IE8) (Version: 1 - Microsoft Corporation)
Update for Windows Internet Explorer 8 (KB976662) (HKLM\...\KB976662-IE8) (Version: 1 - Microsoft Corporation)
Update for Windows Internet Explorer 8 (KB982632) (HKLM\...\KB982632-IE8) (Version: 1 - Microsoft Corporation)
UPSICC (HKLM\...\{390160B4-D276-4A04-8002-8D3101A0D367}) (Version: 16.00.0000 - UPS) Hidden
UPSlinkHTTP (HKLM\...\{E358CC1E-4953-4E27-ADEB-8B27D8BBC20E}) (Version: 1.0.0.13 - UPS) Hidden
UPSVC2008MM (HKLM\...\{95BFC573-7D09-46C9-B458-A75BA947FFCB}) (Version: 1.00.0000 - UPS) Hidden
UPSVCMM (HKLM\...\{C23415D8-FE94-4F52-B5C4-0FFA2202C6D9}) (Version: 12.00.0000 - UPS) Hidden
Visual Studio 2012 x86 Redistributables (HKLM\...\{98EFF19A-30AB-4E4B-B943-F06B1C63EBF8}) (Version: 14.0.0.1 - AVG Technologies CZ, s.r.o.)
WebFldrs XP (HKLM\...\{350C97B0-3D7C-4EE8-BAA9-00BCB3D54227}) (Version: 9.50.7523 - Microsoft Corporation) Hidden
Windows Driver Package - Ricoh Company (rimsptsk) hdc  (11/14/2006 6.00.01.04) (HKLM\...\4569969E1360D2854474C661EF9B4D54F143EB16) (Version: 11/14/2006 6.00.01.04 - Ricoh Company)
Windows Live Essentials (HKLM\...\WinLiveSuite_Wave3) (Version: 14.0.8117.0416 - Microsoft Corporation)
Windows Live Sign-in Assistant (HKLM\...\{45338B07-A236-4270-9A77-EBB4115517B5}) (Version: 5.000.818.5 - Microsoft Corporation)
Windows Live Sync (HKLM\...\{B10914FD-8812-47A4-85A1-50FCDE7F1F33}) (Version: 14.0.8117.416 - Microsoft Corporation)
Windows Live Upload Tool (HKLM\...\{205C6BDD-7B73-42DE-8505-9A093F35A238}) (Version: 14.0.8014.1029 - Microsoft Corporation)
Windows Media Format 11 runtime (HKLM\...\Windows Media Format Runtime) (Version:  - )
Windows Media Player 11 (HKLM\...\Windows Media Player) (Version:  - )
WorldShip (HKLM\...\{5540F934-06D9-4DCE-B7D4-93DBA58D0338}) (Version: 16.00.0000 - UPS) Hidden

========================= Memory info: ===================================
Percentage of memory in use: 27%
Total physical RAM: 2558.39 MB
Available physical RAM: 1862.77 MB
Total Virtual: 4450.86 MB
Available Virtual: 3832.36 MB

========================= Partitions: =====================================
1 Drive c: () (Fixed) (Total:73.13 GB) (Free:36.61 GB) NTFS
5 Drive g: (Lexar) (Removable) (Total:29.21 GB) (Free:14.46 GB) FAT32

========================= Users: ========================================
User accounts for \\COMPUTER7

Administrator            ASPNET                   Guest                    
HelpAssistant            Philips                  SUPPORT_388945a0         


**** End of log ****

HERE is a jpg file attached of the spaccy results I cannot use the url because it doesnt connect to the internet

Attached Files


Edited by hamluis, 24 September 2016 - 12:20 PM.


#4 Trikein

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Posted 24 September 2016 - 11:35 AM

The provided screenshot only shows general info, nothing about the network adapters. Please post screenshot of "Network" tab or re-run Minitoolbox and check box from "List content of host" to "List Winsock entries" and post log. To simplify troubleshooting, I suggest focusing on getting the ethernet online first, so have that connected before running above tests.

 

In general, need to see if you can ping out. Windows Key + R > CMD > Ping 8.8.8.8 and google.com. If you can then it's a software(OS,program,etc), if you cant then it's a network issue. If you can ping 8.8.8.8 but not google, then it is a DNS issue. That will help isolate where troubleshooting needs to be done.


Edited by Trikein, 24 September 2016 - 11:38 AM.


#5 luvscoco

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Posted 24 September 2016 - 12:41 PM

here is the results of minitoolbox

for the ip   the the winsock

MiniToolBox by Farbar  Version: 17-06-2016
Ran by Philips (administrator) on 24-09-2016 at 10:26:03
Running from "C:\Documents and Settings\Philips\Desktop"
Microsoft Windows XP Professional Service Pack 3 (X86)
Model: MXG061 Manufacturer: Dell Inc.
Boot Mode: Normal
***************************************************************************
========================= IP Configuration: ================================

1394 Net Adapter = 1394 Connection (Connected)
Intel® PRO/Wireless 3945ABG Network Connection = Wireless Network Connection 5 (Connected)
Broadcom NetXtreme 57xx Gigabit Controller = Local Area Connection (Connected)


# ----------------------------------
# Interface IP Configuration         
# ----------------------------------
pushd interface ip


# Interface IP Configuration for "Local Area Connection"

set address name="Local Area Connection" source=dhcp
set dns name="Local Area Connection" source=dhcp register=PRIMARY
set wins name="Local Area Connection" source=dhcp

# Interface IP Configuration for "Wireless Network Connection 5"

set address name="Wireless Network Connection 5" source=dhcp
set dns name="Wireless Network Connection 5" source=dhcp register=PRIMARY
set wins name="Wireless Network Connection 5" source=dhcp


popd
# End of interface IP configuration




Windows IP Configuration



        Host Name . . . . . . . . . . . . : Computer7

        Primary Dns Suffix  . . . . . . . :

        Node Type . . . . . . . . . . . . : Unknown

        IP Routing Enabled. . . . . . . . : No

        WINS Proxy Enabled. . . . . . . . : No



Ethernet adapter Local Area Connection:



        Connection-specific DNS Suffix  . :

        Description . . . . . . . . . . . : Broadcom NetXtreme 57xx Gigabit Controller

        Physical Address. . . . . . . . . : 00-15-C5-4D-3F-AC

        Dhcp Enabled. . . . . . . . . . . : Yes

        Autoconfiguration Enabled . . . . : Yes

        IP Address. . . . . . . . . . . . : 192.168.1.3

        Subnet Mask . . . . . . . . . . . : 255.255.255.0

        Default Gateway . . . . . . . . . : 192.168.1.1

        DHCP Server . . . . . . . . . . . : 192.168.1.1

        DNS Servers . . . . . . . . . . . : 192.168.1.1

        Lease Obtained. . . . . . . . . . : Saturday, September 24, 2016 8:05:25 AM

        Lease Expires . . . . . . . . . . : Sunday, September 25, 2016 8:05:25 AM



Ethernet adapter Wireless Network Connection 5:



        Connection-specific DNS Suffix  . :

        Description . . . . . . . . . . . : Intel® PRO/Wireless 3945ABG Network Connection

        Physical Address. . . . . . . . . : 00-1B-77-88-00-2C

        Dhcp Enabled. . . . . . . . . . . : Yes

        Autoconfiguration Enabled . . . . : Yes

        IP Address. . . . . . . . . . . . : 192.168.1.9

        Subnet Mask . . . . . . . . . . . : 255.255.255.0

        Default Gateway . . . . . . . . . : 192.168.1.1

        DHCP Server . . . . . . . . . . . : 192.168.1.1

        DNS Servers . . . . . . . . . . . : 192.168.1.1

        Lease Obtained. . . . . . . . . . : Saturday, September 24, 2016 8:05:34 AM

        Lease Expires . . . . . . . . . . : Sunday, September 25, 2016 8:05:34 AM

DNS request timed out.
    timeout was 2 seconds.
DNS request timed out.
    timeout was 2 seconds.
Server:  UnKnown
Address:  192.168.1.1

DNS request timed out.
    timeout was 2 seconds.
DNS request timed out.
    timeout was 2 seconds.
Ping request could not find host google.com. Please check the name and try again.

DNS request timed out.
    timeout was 2 seconds.
DNS request timed out.
    timeout was 2 seconds.
Server:  UnKnown
Address:  192.168.1.1

DNS request timed out.
    timeout was 2 seconds.
DNS request timed out.
    timeout was 2 seconds.
Ping request could not find host yahoo.com. Please check the name and try again.



Pinging 127.0.0.1 with 32 bytes of data:



Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128



Ping statistics for 127.0.0.1:

    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

    Minimum = 0ms, Maximum = 0ms, Average = 0ms

===========================================================================
Interface List
0x1 ........................... MS TCP Loopback interface
0x10003 ...00 15 c5 4d 3f ac ...... Broadcom NetXtreme 57xx Gigabit Controller
0x10004 ...00 1b 77 88 00 2c ...... Intel® PRO/Wireless 3945ABG Network Connection
===========================================================================
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0      192.168.1.1     192.168.1.9      25
          0.0.0.0          0.0.0.0      192.168.1.1     192.168.1.3      10
        127.0.0.0        255.0.0.0        127.0.0.1       127.0.0.1      1
      192.168.1.0    255.255.255.0      192.168.1.3     192.168.1.3      10
      192.168.1.0    255.255.255.0      192.168.1.9     192.168.1.9      25
      192.168.1.3  255.255.255.255        127.0.0.1       127.0.0.1      10
      192.168.1.9  255.255.255.255        127.0.0.1       127.0.0.1      25
    192.168.1.255  255.255.255.255      192.168.1.3     192.168.1.3      10
    192.168.1.255  255.255.255.255      192.168.1.9     192.168.1.9      25
        224.0.0.0        240.0.0.0      192.168.1.3     192.168.1.3      10
        224.0.0.0        240.0.0.0      192.168.1.9     192.168.1.9      25
  255.255.255.255  255.255.255.255      192.168.1.3     192.168.1.3      1
  255.255.255.255  255.255.255.255      192.168.1.9     192.168.1.9      1
Default Gateway:       192.168.1.1
===========================================================================
Persistent Routes:
  None
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog5 02 C:\Windows\system32\winrnr.dll [16896] (Microsoft Corporation)
Catalog5 03 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog5 04 C:\Program Files\Bonjour\mdnsNSP.dll [121704] (Apple Inc.)
Catalog9 01 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 02 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 03 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 04 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 05 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 06 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 07 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 08 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 09 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 10 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 11 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 12 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 13 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 14 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 15 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 16 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 17 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 18 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 19 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 20 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 21 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 22 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 23 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 24 C:\Windows\system32\rsvpsp.dll [92672] (Microsoft Corporation)
Catalog9 25 C:\Windows\system32\rsvpsp.dll [92672] (Microsoft Corporation)

**** End of log ****

Attached File  first half of network tab from spaccy.bmp   5.05MB   3 downloads

 

I attached the bmp file of the network spaccy program

 

I cannot ping anything the 8.8.8.8 has 100% loss of data

google ping cannot reach the host

 

 



#6 luvscoco

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Posted 24 September 2016 - 12:52 PM

here is the second half of that network view

Attached Files



#7 Trikein

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Posted 24 September 2016 - 12:53 PM

First, disable the wireless network connection. Windows Key + R > NCPA.CPL > Right click wireless network connection and click disable.

 

Also check that DNS is running by Windows Key + R > Services.msc > Double click on "DNS Client" and make sure it is set to automatic and started.

 

Then rerun Minitoolbox and check off "Flush DNS" and "List IP configuration".

 

::Edit:: Also uninstall "Surfing Protection (HKLM\...\IObit Surfing Protection_is1) (Version: 1.3 - IObit)" and double-click on Avast icon in bottom right of screen to see why it is giving a error (!) state.


Edited by Trikein, 24 September 2016 - 01:00 PM.


#8 luvscoco

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Posted 24 September 2016 - 01:01 PM

ok here is the results of Minitool box after doing as you suggested

 

MiniToolBox by Farbar  Version: 17-06-2016
Ran by Philips (administrator) on 24-09-2016 at 11:00:56
Running from "C:\Documents and Settings\Philips\Desktop"
Microsoft Windows XP Professional Service Pack 3 (X86)
Model: MXG061 Manufacturer: Dell Inc.
Boot Mode: Normal
***************************************************************************

========================= Flush DNS: ===================================


Windows IP Configuration



Successfully flushed the DNS Resolver Cache.

========================= IP Configuration: ================================

Intel® PRO/Wireless 3945ABG Network Connection = Wireless Network Connection 5 (Disconnected)
1394 Net Adapter = 1394 Connection (Connected)
Broadcom NetXtreme 57xx Gigabit Controller = Local Area Connection (Connected)


# ----------------------------------
# Interface IP Configuration         
# ----------------------------------
pushd interface ip


# Interface IP Configuration for "Local Area Connection"

set address name="Local Area Connection" source=dhcp
set dns name="Local Area Connection" source=dhcp register=PRIMARY
set wins name="Local Area Connection" source=dhcp


popd
# End of interface IP configuration




Windows IP Configuration



        Host Name . . . . . . . . . . . . : Computer7

        Primary Dns Suffix  . . . . . . . :

        Node Type . . . . . . . . . . . . : Unknown

        IP Routing Enabled. . . . . . . . : No

        WINS Proxy Enabled. . . . . . . . : No



Ethernet adapter Local Area Connection:



        Connection-specific DNS Suffix  . :

        Description . . . . . . . . . . . : Broadcom NetXtreme 57xx Gigabit Controller

        Physical Address. . . . . . . . . : 00-15-C5-4D-3F-AC

        Dhcp Enabled. . . . . . . . . . . : Yes

        Autoconfiguration Enabled . . . . : Yes

        IP Address. . . . . . . . . . . . : 192.168.1.3

        Subnet Mask . . . . . . . . . . . : 255.255.255.0

        Default Gateway . . . . . . . . . : 192.168.1.1

        DHCP Server . . . . . . . . . . . : 192.168.1.1

        DNS Servers . . . . . . . . . . . : 192.168.1.1

        Lease Obtained. . . . . . . . . . : Saturday, September 24, 2016 8:05:25 AM

        Lease Expires . . . . . . . . . . : Sunday, September 25, 2016 8:05:25 AM

DNS request timed out.
    timeout was 2 seconds.
Server:  UnKnown
Address:  192.168.1.1

DNS request timed out.
    timeout was 2 seconds.
DNS request timed out.
    timeout was 2 seconds.
Ping request could not find host google.com. Please check the name and try again.

DNS request timed out.
    timeout was 2 seconds.
Server:  UnKnown
Address:  192.168.1.1

DNS request timed out.
    timeout was 2 seconds.
DNS request timed out.
    timeout was 2 seconds.
Ping request could not find host yahoo.com. Please check the name and try again.



Pinging 127.0.0.1 with 32 bytes of data:



Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128



Ping statistics for 127.0.0.1:

    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

    Minimum = 0ms, Maximum = 0ms, Average = 0ms

===========================================================================
Interface List
0x1 ........................... MS TCP Loopback interface
0x10003 ...00 15 c5 4d 3f ac ...... Broadcom NetXtreme 57xx Gigabit Controller
===========================================================================
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0      192.168.1.1     192.168.1.3      10
        127.0.0.0        255.0.0.0        127.0.0.1       127.0.0.1      1
      192.168.1.0    255.255.255.0      192.168.1.3     192.168.1.3      10
      192.168.1.3  255.255.255.255        127.0.0.1       127.0.0.1      10
    192.168.1.255  255.255.255.255      192.168.1.3     192.168.1.3      10
        224.0.0.0        240.0.0.0      192.168.1.3     192.168.1.3      10
  255.255.255.255  255.255.255.255      192.168.1.3     192.168.1.3      1
Default Gateway:       192.168.1.1
===========================================================================
Persistent Routes:
  None

**** End of log ****
 



#9 Trikein

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Posted 24 September 2016 - 01:10 PM

Did you also uninstall the program I suggested in edit?

 

Something is breaking DNS. Try rebooting into "Safe mode with networking" which is F8 during boot or see here for instructions. Then rerun Minitoolbox with "List IP configuration" or if easier, Start > Run > CMD > Ping google.com, then type nslookup, then type ipconfig /all. 



#10 luvscoco

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Posted 24 September 2016 - 01:19 PM

for Avast product registration has expired but I cant get to the internet to fix that issue

 

I did just uninstall that surfing program...now I will restart and run Minitoolbox again



#11 luvscoco

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Posted 24 September 2016 - 01:35 PM

ok I started up in safemode and pinged google and got a ping back whoo hoo

 

Then I opened a browser and got on the internet....I did run Minitoolbox

 

and here are the results and am in the process of rebooting the computer to see

if it works in normal startup mode

nMiniToolBox by Farbar  Version: 17-06-2016
Ran by Administrator (administrator) on 24-09-2016 at 11:29:15
Running from "C:\Documents and Settings\Administrator\Desktop"
Microsoft Windows XP Professional Service Pack 3 (X86)
Model: MXG061 Manufacturer: Dell Inc.
Boot Mode: Network
***************************************************************************
========================= IP Configuration: ================================



# ----------------------------------
# Interface IP Configuration         
# ----------------------------------
pushd interface ip


# Interface IP Configuration for "Local Area Connection"

set address name="Local Area Connection" source=dhcp
set dns name="Local Area Connection" source=dhcp register=PRIMARY
set wins name="Local Area Connection" source=dhcp


popd
# End of interface IP configuration




Windows IP Configuration



        Host Name . . . . . . . . . . . . : Computer7

        Primary Dns Suffix  . . . . . . . :

        Node Type . . . . . . . . . . . . : Unknown

        IP Routing Enabled. . . . . . . . : No

        WINS Proxy Enabled. . . . . . . . : No



Ethernet adapter Local Area Connection:



        Connection-specific DNS Suffix  . :

        Description . . . . . . . . . . . : Broadcom NetXtreme 57xx Gigabit Controller

        Physical Address. . . . . . . . . : 00-15-C5-4D-3F-AC

        Dhcp Enabled. . . . . . . . . . . : Yes

        Autoconfiguration Enabled . . . . : Yes

        IP Address. . . . . . . . . . . . : 192.168.1.3

        Subnet Mask . . . . . . . . . . . : 255.255.255.0

        Default Gateway . . . . . . . . . : 192.168.1.1

        DHCP Server . . . . . . . . . . . : 192.168.1.1

        DNS Servers . . . . . . . . . . . : 192.168.1.1

        Lease Obtained. . . . . . . . . . : Saturday, September 24, 2016 11:23:33 AM

        Lease Expires . . . . . . . . . . : Sunday, September 25, 2016 11:23:33 AM

Server:  UnKnown
Address:  192.168.1.1

Name:    google.com
Address:  172.217.4.238



Pinging google.com [172.217.4.238] with 32 bytes of data:



Reply from 172.217.4.238: bytes=32 time=73ms TTL=45

Reply from 172.217.4.238: bytes=32 time=65ms TTL=45



Ping statistics for 172.217.4.238:

    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

    Minimum = 65ms, Maximum = 73ms, Average = 69ms

Server:  UnKnown
Address:  192.168.1.1

Name:    yahoo.com
Addresses:  206.190.36.45, 98.139.183.24, 98.138.253.109



Pinging yahoo.com [98.139.183.24] with 32 bytes of data:



Reply from 98.139.183.24: bytes=32 time=103ms TTL=46

Reply from 98.139.183.24: bytes=32 time=103ms TTL=46



Ping statistics for 98.139.183.24:

    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

    Minimum = 103ms, Maximum = 103ms, Average = 103ms



Pinging 127.0.0.1 with 32 bytes of data:



Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128



Ping statistics for 127.0.0.1:

    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

    Minimum = 0ms, Maximum = 0ms, Average = 0ms

===========================================================================
Interface List
0x1 ........................... MS TCP Loopback interface
0x2 ...00 15 c5 4d 3f ac ...... Broadcom NetXtreme 57xx Gigabit Controller
===========================================================================
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0      192.168.1.1     192.168.1.3      10
        127.0.0.0        255.0.0.0        127.0.0.1       127.0.0.1      1
      192.168.1.0    255.255.255.0      192.168.1.3     192.168.1.3      10
      192.168.1.3  255.255.255.255        127.0.0.1       127.0.0.1      10
    192.168.1.255  255.255.255.255      192.168.1.3     192.168.1.3      10
        224.0.0.0        240.0.0.0      192.168.1.3     192.168.1.3      10
  255.255.255.255  255.255.255.255      192.168.1.3     192.168.1.3      1
Default Gateway:       192.168.1.1
===========================================================================
Persistent Routes:
  None

**** End of log ****
 



#12 Trikein

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Posted 24 September 2016 - 01:37 PM

Your computer is now asking your router to resolve google.com to a IP and it did, so DNS is working now. Can you get online in normal mode/boot?

 

Server:  UnKnown
Address:  192.168.1.1

Name:    google.com
Address:  172.217.4.238



#13 luvscoco

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Posted 24 September 2016 - 01:40 PM

no darn it and I have the same issue as before in normal boot mode


I cant ping google and I cannot get to a webpage with a browser



#14 Trikein

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Posted 24 September 2016 - 02:02 PM

That tells us it is a service or program that is running causing the issue. First uninstall everything related to IObit as seen below. I personally use Revo uninstaller to remove unwanted programs to get rid of the left over pieces, but may not be worth the effort to download and transfer via USB. 

 

Advanced SystemCare 9 (HKLM\...\Advanced SystemCare_is1) (Version: 9.2.0 - IObit)

Driver Booster 2.4 (HKLM\...\Driver Booster_is1) (Version: 2.4 - IObit)

IObit Uninstaller (HKLM\...\IObitUninstall) (Version: 5.2.6.101 - IObit)

 

If that doesn't work(offline), run Hijackthis and choose "Do a system scan and safe a log file".


Edited by Trikein, 24 September 2016 - 02:04 PM.


#15 hamluis

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Posted 24 September 2016 - 02:58 PM

Do NOT post a Hijack This log in this forum. See http://www.bleepingcomputer.com/forums/forum-56/announcement-45-no-frst-dds-otl-hijackthis-or-combofix-logs-should-be-posted-in-this-forum/ , top of main forum topic page.  We don't do malware here, just system problems.

 

Louis






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