Trying to get to the cause of multiple BSODs on my HP laptop.
I've been unable to complete any scans with MBAM and the ESET online scanner. Both of them reach around the 80% point and then *bam* the dreaded BSOD shows up, usually with the "DRIVER_IRQL_NOT_LESS_OR_EQUAL" message and a storahci.sys message.
HP 15 Notebook
OS: Win 10 Home 64 bit (OEM) <--- this was upgraded from Windows 8.1
OS Build: 10586.589
4 gigs of RAM
Intel Celeron processor 2.16 GHz
Pretty sure (based on the expired warranty info) that the machine was made around Sept. 2014.
Not sure if this has a video card (doubtful), under Device Manger > Display Adapters all I see listed is Intel HD Graphics.
I have not been able to collect the permmon /report scan since it hangs there. I'm trying it again (for the 4th time) this morning while I'm posting. The Resource and Performance windows comes up after running the command (with admin privileges) and shows me the "Collecting data for 60 seconds" green bar.
1st attempt at this went 45 minutes before I stopped it.
2nd attempt went 15 minutes.
3rd attempt (after a reboot, just to see if it would help) went another 50 minutes.
The laptop seems to be running fine, albeit, slow but while I'm running the MBAM scan, I can see multiple infections, most likely just some PUPs (mindspark, etc) but, of course, I haven't been able to clean due to the crashes.
Same situation when I've tried to run ESET online scanner.
Thanks in advance for any help you can give and please let me know what additional info you might need and if there is a workaround for generating that perfmon /report.