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Driver Irql Not Less or Equal


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#1 mortensen

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Posted 23 September 2016 - 01:42 AM

Hello thank you for helping me.

I am getting mostly this error but also a few others like unexpected kernel mode trap mostly when I play Dota 2 but it did happen sometimes from youtube but not really anymore I think. EDIT: now it's happening more frequently not just dota.

 

This is an image from bluescreen viewer I hope it can help you.

http://imgur.com/a/cUWiL

 

I have so far tried unsuccesfully reformatting, it worked for around a month, but now not at all. Ran memory diagnostics and says everything is normal. Ran sfc/ scannow and no problems. Updated all of my drivers. Ran malwarebytes 0 infections. Lenovo solution center says all hardware works properly. Windows is up to date.

 

It is a new computer only around 2 months since I bought it.

Specs:

Operating System
 Windows 10 Home 64-bit
CPU
    Intel Core i5 6400 @ 2.70GHz    24 °C
    Skylake 14nm Technology
RAM
    8.00GB Single-Channel Unknown @ 1063MHz (15-15-15-36)
Motherboard
    LENOVO SKYBAY (U3E1)
Graphics
    PL2409HD (1920x1080@60Hz)
    2047MB NVIDIA GeForce GTX 960 (MSI)    25 °C
Storage
    931GB Seagate ST1000DX001-SSHD-8GB (SATA)    31 °C
Optical Drives
    MATbleepA DVD-RAM SW840
Audio
    Realtek High Definition Audio


Edited by mortensen, 23 September 2016 - 10:15 AM.


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#2 mortensen

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Posted 23 September 2016 - 02:14 AM

My bad here are the things from sticky:

 

Attached Files



#3 usasma

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Posted 24 September 2016 - 04:53 AM

Your UEFI/BIOS (version O1ZKT31A) dates from 2015.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  This is just in case there has been a more recent update.
FYI - W8 and W10 communicate more with the UEFI/BIOS than previous versions of Windows, so it's important to ensure that the UEFI/BIOS is kept up to date (and that outdated UEFI/BIOS' may be the cause of some compatibility issues).

Although you appear to have a reasonable number of Windows Update hotfixes for this version of your OS, please double check for any new Windows Updates.  It only takes one update to cause a problem, so it's essential that you have all of them.  The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

This device is disabled in Device Manager:

 

Root Print Queue    SWD\PRINTENUM\PRINTQUEUES    This device is disabled.

Please re-enable it and then update your printer drivers.

If unable to update/fix it, please right click on it and select "Uninstall"

If it asks to remove the software, place a check in the box to remove it.

 

Several of the memory dumps blame hardware.
I see several different errors that may relate to a printer.

Please disconnect the printer from the system and uninstall it's software while we're testing.

 

If that doesn't fix it, then start with these free hardware diagnostics:  http://www.carrona.org/hwdiag.html

 

Analysis:

The following is for information purposes only. The following information contains the relevant information from the blue screen analysis:
**************************Fri Sep 23 01:58:12.385 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\092316-11578-01.dmp]
Windows 10 Kernel Version 14393 MP (4 procs) Free x64
Built by: 14393.187.amd64fre.rs1_release_inmarket.160906-1818
System Uptime:0 days 0:07:14.081
Probably caused by :ntkrnlmp.exe ( nt!KiPageFault+247 )
BugCheck D1, {14bc56, ff, b2, 14bc56}
BugCheck Info: DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
Arguments:
Arg1: 000000000014bc56, memory referenced
Arg2: 00000000000000ff, IRQL
Arg3: 00000000000000b2, value 0 = read operation, 1 = write operation
Arg4: 000000000014bc56, address which referenced memory
PROCESS_NAME:  System
BUGCHECK_STR:  DISABLED_INTERRUPT_FAULT
FAILURE_BUCKET_ID: DISABLED_INTERRUPT_FAULT_CODE_AV_BAD_IP_nt!KiPageFault
CPUID:        "Intel® Core™ i5-6400 CPU @ 2.70GHz"
MaxSpeed:     2700
CurrentSpeed: 2712
  BIOS Version                  O1ZKT31A
  BIOS Release Date             11/28/2015
  Manufacturer                  LENOVO
  Product Name                  90DF002UMW
  Baseboard Product             SKYBAY
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Fri Sep 23 01:50:23.753 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\092316-10718-01.dmp]
Windows 10 Kernel Version 14393 MP (4 procs) Free x64
Built by: 14393.187.amd64fre.rs1_release_inmarket.160906-1818
System Uptime:0 days 0:00:16.448
Probably caused by :memory_corruption
BugCheck A, {ffffffffffffffb0, ff, 0, fffff80396bce980}
BugCheck Info: IRQL_NOT_LESS_OR_EQUAL (a)
Arguments:
Arg1: ffffffffffffffb0, memory referenced
Arg2: 00000000000000ff, IRQL
Arg3: 0000000000000000, bitfield :
    bit 0 : value 0 = read operation, 1 = write operation
    bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: fffff80396bce980, address which referenced memory
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID:  CODE_CORRUPTION
PROCESS_NAME:  System
FAILURE_BUCKET_ID: MEMORY_CORRUPTION_ONE_BYTE
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Thu Sep 22 23:49:24.924 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\092316-17140-01.dmp]
Windows 10 Kernel Version 14393 MP (4 procs) Free x64
Built by: 14393.187.amd64fre.rs1_release_inmarket.160906-1818
System Uptime:0 days 0:06:45.619
Probably caused by :ntkrnlmp.exe ( nt!KiPageFault+247 )
BugCheck D1, {1071c2, ff, c2, 1071c2}
BugCheck Info: DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
Arguments:
Arg1: 00000000001071c2, memory referenced
Arg2: 00000000000000ff, IRQL
Arg3: 00000000000000c2, value 0 = read operation, 1 = write operation
Arg4: 00000000001071c2, address which referenced memory
PROCESS_NAME:  System
BUGCHECK_STR:  DISABLED_INTERRUPT_FAULT
FAILURE_BUCKET_ID: DISABLED_INTERRUPT_FAULT_CODE_AV_BAD_IP_nt!KiPageFault
CPUID:        "Intel® Core™ i5-6400 CPU @ 2.70GHz"
MaxSpeed:     2700
CurrentSpeed: 2712
  BIOS Version                  O1ZKT31A
  BIOS Release Date             11/28/2015
  Manufacturer                  LENOVO
  Product Name                  90DF002UMW
  Baseboard Product             SKYBAY
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
The rest of the memory dump summaries are hidden in the Spoiler tag below.  Click on "Show" to reveal them.

Spoiler



3rd Party Drivers:

The following is for information purposes only. My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft.  You can find links to the driver information and where to update the drivers in the section after the code box:

**************************Fri Sep 23 01:58:12.385 2016 (UTC - 4:00)**************************
semav6msr64.sys             Fri Jan 24 14:22:40 2014 (52E2BD80)
HWiNFO64A.SYS               Tue Mar 31 05:51:32 2015 (551A6E24)
amdkmpfd.sys                Mon May 25 16:25:23 2015 (55638533)
Fastboot.sys                Tue Sep  1 23:46:42 2015 (55E67122)
FBFsmon.sys                 Tue Sep  1 23:46:46 2015 (55E67126)
RtsUer.sys                  Sun Dec 20 21:10:18 2015 (56775F8A)
TeeDriverW8x64.sys          Wed Feb  3 17:41:13 2016 (56B28209)
iaStorA.sys                 Tue Mar  8 09:00:24 2016 (56DEDAF8)
rt640x64.sys                Fri Mar 11 00:57:50 2016 (56E25E5E)
Qcamain10x64.sys            Thu Apr 21 06:37:15 2016 (5718AD5B)
nvhda64v.sys                Tue May 10 04:59:01 2016 (5731A2D5)
iaLPSS2_I2C.sys             Tue May 10 12:53:49 2016 (5732121D)
iaLPSS2_UART2.sys           Tue May 10 12:54:03 2016 (5732122B)
iaLPSS2_GPIO2.sys           Tue May 10 12:54:06 2016 (5732122E)
RTKVHD64.sys                Tue May 17 07:20:31 2016 (573AFE7F)
btfilter.sys                Wed Jun 22 05:21:46 2016 (576A58AA)
nvvad64v.sys                Fri Jul  1 09:12:29 2016 (57766C3D)
intelppm.sys                Fri Jul 15 22:10:43 2016 (578997A3)
nvlddmkm.sys                Fri Sep 16 18:21:27 2016 (57DC7067)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Thu Sep 22 23:02:52.614 2016 (UTC - 4:00)**************************
mwac.sys                    Tue Jun 17 22:07:00 2014 (53A0F444)
MBAMSwissArmy.sys           Wed Jul 29 00:26:01 2015 (55B855D9)
mbam.sys                    Tue Aug 11 13:35:19 2015 (55CA3257)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Thu Sep 22 06:24:48.835 2016 (UTC - 4:00)**************************
GUBootStartup.sys           Wed Apr 22 22:03:58 2015 (5538530E)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Thu Sep 22 03:24:50.011 2016 (UTC - 4:00)**************************
rt640x64.sys                Tue May  5 12:21:03 2015 (5548EDEF)
RtsUer.sys                  Mon May 11 03:10:15 2015 (555055D7)
iaStorA.sys                 Wed Jun  3 05:38:57 2015 (556ECB31)
TeeDriverW8x64.sys          Mon Aug 31 15:49:07 2015 (55E4AFB3)


http://www.carrona.org/drivers/driver.php?id=semav6msr64.sys
http://www.carrona.org/drivers/driver.php?id=HWiNFO64A.SYS
http://www.carrona.org/drivers/driver.php?id=amdkmpfd.sys
http://www.carrona.org/drivers/driver.php?id=Fastboot.sys
FBFsmon.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=RtsUer.sys
http://www.carrona.org/drivers/driver.php?id=TeeDriverW8x64.sys
http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
http://www.carrona.org/drivers/driver.php?id=rt640x64.sys
http://www.carrona.org/drivers/driver.php?id=Qcamain10x64.sys
http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
iaLPSS2_I2C.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
iaLPSS2_UART2.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=iaLPSS2_GPIO2.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=btfilter.sys
http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
http://www.carrona.org/drivers/driver.php?id=mwac.sys
http://www.carrona.org/drivers/driver.php?id=MBAMSwissArmy.sys
http://www.carrona.org/drivers/driver.php?id=mbam.sys
http://www.carrona.org/drivers/driver.php?id=GUBootStartup.sys
http://www.carrona.org/drivers/driver.php?id=rt640x64.sys
http://www.carrona.org/drivers/driver.php?id=RtsUer.sys
http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
http://www.carrona.org/drivers/driver.php?id=TeeDriverW8x64.sys
 
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#4 mortensen

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Posted 26 September 2016 - 03:21 AM

OK nice it appears to be working at the moment thanks!

I tried to update Bios and uninstall the root queue but it kept coming back I suppose that's normal I also switched off the wireless printer and I don't have any software for it. It was working a little bit better as in I was sometimes able to play an entire game of dota with just one disconnect.

Ended up reformatting and it seems to be working. I don't need to update BIOS again do I?



#5 usasma

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Posted 26 September 2016 - 06:24 PM

Starting with W8, the OS increased it's communications with the UEFI/BIOS

And, as each new version came out, the interaction between the 2 has increased.

You are running the latest release version of W10 (1607/build 14393) - and as such, the system needs to have the most current UEFI/BIOS that is available

 

You can check your UEFI/BIOS version by running MSINFO32

The UEFI/BIOS version is on the first page under "BIOS Version/Date"


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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