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Outlook 2013 stops working when I open an email


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#1 fred93

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Posted 22 September 2016 - 07:50 PM

My emails are handled by 1 & 1 webmail and then they go to my pc in Outlook 2013. I have three different email addresses that go to Outlook. Two of them go through 1 & 1 webmail and the third goes through a different third party website.

 

Two days ago after I opened Outlook in order to check my emails a message came up when I open one of the emails in Outlook. (please see pictures attached here) Outlook then closed by itself. I reopened Outlook several times and the same thing happened. Then I opened Outlook one more time, but this time when I opened an email I open one of the other addresses that I have and it worked fine. Then I tried the third address and it also worked ok.

 

I played around with the whole procedure of opening Outlook and i found that waiting until all of the emails had loaded into Outlook then I did not have a problem. BUT tonight after waiting for ALL of the emails to load into Outlook I was trying to SEND an email and before I was even finished composing it those error messages came up and Outlook closed. I was able to SEND an email by using one of the other address.

 

So far it looks like only the one email address is affected.

 

Any idea what is happening???

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#2 fred93

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Posted 23 September 2016 - 07:47 AM

So today I can not even open ANY emails with the one address that has been giving me a problem. I CAN go to 1 & 1 Webmail to see these emails however. BTW my OS in Windows 10



#3 Trikein

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Posted 23 September 2016 - 08:06 AM

Looks like something is crashing Outlook. Probably a plugin. See if anything is in the logs.



#4 fred93

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Posted 23 September 2016 - 09:48 AM

Looks like something is crashing Outlook. Probably a plugin. See if anything is in the logs.

This may be beyond my capabilities but I will give it a try !



#5 Trikein

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Posted 23 September 2016 - 09:51 AM

Do you install any plugins or programs into Outlook? For example, do you have a antivirus like Norton that scans email?



#6 fred93

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Posted 23 September 2016 - 10:08 AM

Looks very scary to me !   Is there another way to get info?



#7 fred93

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Posted 23 September 2016 - 10:11 AM

Do you install any plugins or programs into Outlook? For example, do you have a antivirus like Norton that scans email?

I use Trend Micro as a anti virus--but I don't have anything that is connected to Outlook   I just checked Trend Micro and I do not have anything checked that pertains to emails.



#8 Trikein

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Posted 23 September 2016 - 10:14 AM

Sorry, I can only give possible diagnostics based on the data given. If you want something easy, try Thunderbird?



#9 fred93

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Posted 23 September 2016 - 01:09 PM

Now the second email address is having the same problem.


Sorry, I can only give possible diagnostics based on the data given. If you want something easy, try Thunderbird?

Do you need more data from me? Also, what is Thunderbird?



#10 Trikein

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Posted 23 September 2016 - 02:53 PM

Yes, I need the data from Outlook's logs on why it crashed. Before you can find the logs though, you have to enable Outlook to keep logs and then cause it to crash. I don't know of a easier way of obtaining them. It is possible the event viewer will also show the error. Download and run Minitoolbox and check off the box for "Show last 10 event viewer errors", click Go and post the log.

 

Thunderbird is another email client like Outlook. It is made by Mozillia, the same people who make the browser Firefox, if you have heard of that. If you can't get Outlook to stop crashing, then using another email program is a work-around.



#11 fred93

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Posted 23 September 2016 - 05:16 PM

Yes, I need the data from Outlook's logs on why it crashed. Before you can find the logs though, you have to enable Outlook to keep logs and then cause it to crash. I don't know of a easier way of obtaining them. It is possible the event viewer will also show the error. Download and run Minitoolbox and check off the box for "Show last 10 event viewer errors", click Go and post the log.

 

Thunderbird is another email client like Outlook. It is made by Mozillia, the same people who make the browser Firefox, if you have heard of that. If you can't get Outlook to stop crashing, then using another email program is a work-around.

I went here    http://www.stellaroutlooktools.com/blog/how-to-fix-outlook-not-responding-error/

 

and I did this:

 

3. Disable your Outlook add-ins
If you experience the “Outlook Not Responding” error for the rst
time, then try turning o the recently installed add-ins one-by-one.
In order to turn o the add-ins in Outlook 2007, follow the below
mentioned steps:
1. Go to the Tools menu
2. Click “Trust Center“ and choose ’Add-ins’
3. Click Go
In Outlook 2010 and Outlook 2013, follow the below mentioned steps.
1. Switch to the File tab
2. Click ‘Options’
3. Choose ’Add-ins’
4. Click Go
Finally, uncheck the add-ins and close the dialog.
 
 
and at the same time I also did this:
 
5. Repair Outlook data les
You can always use the inbuilt utility to overcome many issues faced
in Outlook. The Outlook comes with an ecient Inbox repair tool,
which scans your damaged or corrupt Outlook data les and
automatically repairs it. In order to use the Inbox Repair tool you
need to follow the below mentioned steps.
be Stopped
How to Import MS
Outlook Contacts to
Mozilla Thunderbird
How to Repair
PST/Outlook 2016, 2013,
2010, 2007
Outlook Error ‘Outlook
PST in use and cannot be
accessed’ – Solved!
Error “Outlook PST
cannot be found”
Resolved!
Recent Comments
Admin on How to Repair
PST/Outlook 2016, 2013, 2010,
2007
Admin on How to Repair
PST/Outlook 2016, 2013, 2010,
2007
Jim Lewis on How to Repair
PST/Outlook 2016, 2013, 2010,
2007
Pierce on How to Repair
PST/Outlook 2016, 2013, 2010,
2007
Admin on How to Fix the IMAP
Issues in MS Outlook 2013 and
Oce 365
Top
1. Close Outlook.
2. Navigate to the C:\Program Files\Microsoft Oce\OFFICE14 folder
if you are using Outlook 2010 and C:\Program Files\Microsoft
Oce\OFFICE15 for Outlook 2013.
3. Double-click Scanpst.exe.
4. Click “Browse” to select the Outlook data le.
5. Choose the scan options by opening the “Options” dialog box.
6. Click “Start” when you are done.
7. You can initiate the repair process, in case it spots any errors.
 
Then, before I had a chance to restart the pc --Microsoft downloaded a HUGE update--it took two hours to finish. After the update I restarted and opened Outlook and it seems to be working okay now. We will see what tomorrow brings!





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