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Crashing for seemingly no reason, keyboard dropping inputs, some other stuff


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#1 garfieldcfc

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Posted 22 September 2016 - 05:41 PM

This post will be done mostly in edits to ensure my computer doesn't crash in the middle of it.

 

I am on Windows 7 x64, the original OS was, and still is, Windows 7. This computer has different ages on the parts since I built it, and has the full retail version of the OS. The OS installation is at least 7 years old. It is a desktop.

 

CPU:  Intel I7 3770k

GPU:  AMD Radeon R9 200

Motherboard: How do I find this?

Power Supply: How do I find this?

 

I keep trying to attach the html, but it won't let me.

Attached Files


Edited by garfieldcfc, 23 September 2016 - 12:15 AM.


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#2 garfieldcfc

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Posted 22 September 2016 - 05:58 PM

I may have found part (if not all) of the problem.

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#3 garfieldcfc

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Posted 22 September 2016 - 06:17 PM

Appears to be fixed now... Hopefully it stays that way

 

My keyboard is still dropping inputs though :c

 

EDIT: NOPE, definately not fixed.


Edited by garfieldcfc, 22 September 2016 - 09:44 PM.


#4 usasma

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Posted 23 September 2016 - 11:13 AM

Will post more later.

Try this first:   http://www.sysnative.com/forums/bsod-kernel-dump-analysis-debugging-information/35-video-tdr-timeout-0x116-0x117.html#post29532

 

 

Also, please monitor your temps with this free utility: 

SpeedFan v. 4.5.1 and later (free from here:  http://www.almico.com/sfdownload.php ) can log temperatures in a CSV file:

To make it work you have to do BOTH of the below:

1. Enable logging in general: Configure...Log...check "Enabled" then click on OK to save.

2. Enable logging for specific checks: Configure...Temperatures..left click on each sensor, then click on "Logged" at the bottom of the Window (for our purposes we want them all) then once you've selected "Logged" for all sensors, then click on OK to save.

The log will be located at C:\Program Files (x86)\SpeedFan

Naming: log files are named SFLogYYYYMMDD.csv, where YYYY is the year (four digits), MM is the month (2 digits, zero padded) and DD is the day (2 digits, zero padded). If a file already exists by that name, the file that already exists is renamed according to the following naming scheme: SFLogYYYYMMDD-CCCC.csv, where CCCC is a increasing number. The new file is then created with the standard file name scheme.

Notes: whenever you change the options related with logging, SpeedFan starts a new log file.

NOTE:You may want to turn logging off when we're done - as I don't know it's impact on performance or on the system.

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#5 garfieldcfc

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Posted 23 September 2016 - 11:52 AM

I'm looking through that Synsative post and most of the links are dead. The one I did get to work was the link to Corrona with all the stress tests. My GPU got up to 92 degrees, but never went above it.I tried to attach the .csv file that SpeedFan made, but ever time I do it says Upload Skipped (No file was selected for upload). Also when I opened the file it just said Seconds and a bunch of numbers.

 

EDIT: Okay, so there are way more things to do here than I thought there were. I'm going to do a couple more stress tests.

EDIT #2: On second thought, I'll go through some of the memory diagnostics instead.

EDIT #3: Alright, there are so many links I'm just confused now :/


Edited by garfieldcfc, 24 September 2016 - 02:07 AM.


#6 usasma

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Posted 24 September 2016 - 04:13 AM

I apologize for the dead links.  I'm not in a position to fix them.
I will have to make a new page at carrona.org and post more current links there.

Beyond that, the links that do work, and the text of the article are sufficient to troubleshoot these issues.

Please continue with those that you can do.

 

Just work the page line-by-line.

As you encounter problems that you can't figure out - just post back here for clarification.

 

Although you appear to have a reasonable number of Windows Update hotfixes for this version of your OS, please double check for any new Windows Updates.  It only takes one update to cause a problem, so it's essential that you have all of them.  The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

Please uninstall Gigabyte's EasyTune6 (ET6).  It is known to cause BSOD's on some Windows systems.

Also, if Easy Saver is installed, please uninstall it also (for the same reason).

Please uninstall GIGABYTE On/Off Charge driver for the same reason.

 

Please uninstall your wireless XBox controller software, then physically remove the wireless XBox device from the system

The xusb21.sys driver is the latest, and it's known to cause BSOD's on some Windows systems.

As such, the only "test" for it is to remove it from the system.

 

Please do the following (due to the large number of Live Kernel Event errors in the WER section of the MSINFO32 report):

Wait for the system to crash again, then recover and immediately run this report:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on the "Administrative Events" heading
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:  http://support.microsoft.com/kb/2028504

While waiting for a reply, please monitor your temps with this free utility: 

SpeedFan v. 4.5.1 and later (free from here:  http://www.almico.com/sfdownload.php ) can log temperatures in a CSV file:
You may not need to log temps.  If uncertain, please ask.

To make it work (log the temps to a file) you have to do BOTH of the below:

1. Enable logging in general: Configure...Log...check "Enabled" then click on OK to save.

2. Enable logging for specific checks: Configure...Temperatures..left click on each sensor, then click on "Logged" at the bottom of the Window (for our purposes we want them all) then once you've selected "Logged" for all sensors, then click on OK to save.

The log will be located at C:\Program Files (x86)\SpeedFan

Naming: log files are named SFLogYYYYMMDD.csv, where YYYY is the year (four digits), MM is the month (2 digits, zero padded) and DD is the day (2 digits, zero padded). If a file already exists by that name, the file that already exists is renamed according to the following naming scheme: SFLogYYYYMMDD-CCCC.csv, where CCCC is a increasing number. The new file is then created with the standard file name scheme.

Notes: whenever you change the options related with logging, SpeedFan starts a new log file.

NOTE:You may want to turn logging off when we're done - as I don't know it's impact on performance or on the system.


To me it looks as if this is a video card problem - and most likely a hardware problem with the card.

Have you run the video tests?  If so, what were the results?

Do you have another card that you can try?

 

Analysis:

The following is for information purposes only. The following information contains the relevant information from the blue screen analysis:
**************************Thu Sep 22 18:29:12.929 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\092216-9048-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Built by: 7601.23539.amd64fre.win7sp1_ldr.160902-0600
System Uptime:0 days 0:07:11.726
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Probably caused by :atikmpag.sys ( atikmpag+ed48 )
BugCheck 117, {fffffa8050b914e0, fffff88004c0ed48, 0, 0}
BugCheck Info: VIDEO_TDR_TIMEOUT_DETECTED (117)
Arguments:
Arg1: fffffa8050b914e0, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff88004c0ed48, The pointer into responsible device driver module (e.g owner tag).
Arg3: 0000000000000000, The secondary driver specific bucketing key.
Arg4: 0000000000000000, Optional internal context dependent data.
BUGCHECK_STR:  0x117
DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_TIMEOUT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: X64_0x117_IMAGE_atikmpag.sys
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``



3rd Party Drivers:The following is for information purposes only. My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft.  You can find links to the driver information and where to update the drivers in the section after the code box:

**************************Thu Sep 22 18:29:12.929 2016 (UTC - 4:00)**************************
tmpCCFE.tmp                   Sat Jul 26 09:29:37 2008 (488B26C1)
intelppm.sys                  Mon Jul 13 19:19:25 2009 (4A5BC0FD)
xusb21.sys                    Thu Aug 13 18:10:17 2009 (4A848F49)
amdxata.sys                   Fri Mar 19 12:18:18 2010 (4BA3A3CA)
evolve.sys                    Sat Aug  7 00:47:00 2010 (4C5CE544)
afcdp.sys                     Wed Jul 20 10:46:03 2011 (4E26EA2B)
mvxxmm.sys                    Mon Aug  8 23:05:06 2011 (4E40A3E2)
mvs91xx.sys                   Mon Aug  8 23:05:23 2011 (4E40A3F3)
AppleCharger.sys              Tue Nov  1 22:46:00 2011 (4EB0AEE8)
xhcdrv.sys                    Thu Jan 19 23:39:02 2012 (4F18EFE6)
ViaHub3.sys                   Thu Jan 19 23:39:13 2012 (4F18EFF1)
iaStor.sys                    Wed Feb  1 19:15:24 2012 (4F29D59C)
L1C62x64.sys                  Wed Apr 25 01:07:17 2012 (4F978685)
GEARAspiWDM.sys               Thu May  3 15:56:17 2012 (4FA2E2E1)
viahduaa.sys                  Fri May  4 06:35:46 2012 (4FA3B102)
iusb3hub.sys                  Mon May 21 03:21:36 2012 (4FB9ED00)
iusb3xhc.sys                  Mon May 21 03:21:40 2012 (4FB9ED04)
iusb3hcs.sys                  Mon May 21 03:23:42 2012 (4FB9ED7E)
HECIx64.sys                   Mon Jul  2 18:14:58 2012 (4FF21D62)
tib_mounter.sys               Thu Dec 27 08:25:05 2012 (50DC4C31)
snapman.sys                   Wed Jan 16 08:44:06 2013 (50F6AEA6)
vididr.sys                    Thu Feb 14 01:47:31 2013 (511C8883)
vidsflt.sys                   Thu Feb 14 02:04:41 2013 (511C8C89)
fltsrv.sys                    Fri Mar  1 08:53:39 2013 (5130B2E3)
tib.sys                       Wed Mar 20 05:00:38 2013 (51497AB6)
SamsungRapidDiskFltr.sys      Mon Jul 29 14:55:38 2013 (51F6BAAA)
SamsungRapidFSFltr.sys        Mon Jul 29 14:55:39 2013 (51F6BAAB)
CorsairVBusDriver.sys         Wed May  6 09:10:40 2015 (554A12D0)
CorsairVHidDriver.sys         Wed May  6 09:10:41 2015 (554A12D1)
MpFilter.sys                  Fri Oct 30 02:29:35 2015 (56330E4F)
KeyCrypt64.sys                Thu Nov  5 09:00:14 2015 (563B60EE)
CorsairGamingAudioamd64.sys   Mon Feb 29 11:25:50 2016 (56D4710E)
AtihdW76.sys                  Wed Mar 30 01:00:37 2016 (56FB5D75)
atikmpag.sys                  Mon Jul 18 16:32:52 2016 (578D3CF4)
atikmdag.sys                  Mon Jul 18 17:41:41 2016 (578D4D15)


tmpCCFE.tmp - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=xusb21.sys
http://www.carrona.org/drivers/driver.php?id=amdxata.sys
http://www.carrona.org/drivers/driver.php?id=evolve.sys
http://www.carrona.org/drivers/driver.php?id=afcdp.sys
http://www.carrona.org/drivers/driver.php?id=mvxxmm.sys
http://www.carrona.org/drivers/driver.php?id=mvs91xx.sys
http://www.carrona.org/drivers/driver.php?id=AppleCharger.sys
http://www.carrona.org/drivers/driver.php?id=xhcdrv.sys
http://www.carrona.org/drivers/driver.php?id=ViaHub3.sys
http://www.carrona.org/drivers/driver.php?id=iaStor.sys
http://www.carrona.org/drivers/driver.php?id=L1C62x64.sys
http://www.carrona.org/drivers/driver.php?id=GEARAspiWDM.sys
http://www.carrona.org/drivers/driver.php?id=viahduaa.sys
http://www.carrona.org/drivers/driver.php?id=iusb3hub.sys
http://www.carrona.org/drivers/driver.php?id=iusb3xhc.sys
http://www.carrona.org/drivers/driver.php?id=iusb3hcs.sys
http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
http://www.carrona.org/drivers/driver.php?id=tib_mounter.sys
http://www.carrona.org/drivers/driver.php?id=snapman.sys
http://www.carrona.org/drivers/driver.php?id=vididr.sys
http://www.carrona.org/drivers/driver.php?id=vidsflt.sys
http://www.carrona.org/drivers/driver.php?id=fltsrv.sys
http://www.carrona.org/drivers/driver.php?id=tib.sys
http://www.carrona.org/drivers/driver.php?id=SamsungRapidDiskFltr.sys
http://www.carrona.org/drivers/driver.php?id=SamsungRapidFSFltr.sys
http://www.carrona.org/drivers/driver.php?id=CorsairVBusDriver.sys
http://www.carrona.org/drivers/driver.php?id=CorsairVHidDriver.sys
http://www.carrona.org/drivers/driver.php?id=MpFilter.sys
http://www.carrona.org/drivers/driver.php?id=KeyCrypt64.sys
CorsairGamingAudioamd64.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=AtihdW76.sys
http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
 
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#7 usasma

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Posted 24 September 2016 - 04:13 AM

Draft of the new page:

 

Last updated:  23 Sep 2016
 

Video TDR Timeout error troubleshooing


(intended for STOP 0x116/0x117/119/141/142/etc errors)



If overclocking, please stop and reset the system to stock values while we're troubleshooting. Feel free to resume the overclock once the system is stabilized (once the BSOD's have stopped)

More info on the STOP 0x116 error here: http://www.carrona.org/bsodindx.html#0x00000116
More info on the STOP 0x117 error here: http://www.carrona.org/bsodindx.html#0x00000117
More info on the STOP 0x119 error here: http://www.carrona.org/bsodindx.html#0x00000119
More info on the STOP 0x141 error here: http://www.carrona.org/bsodindx.html#0x00000141
More info on the STOP 0x142 error here: http://www.carrona.org/bsodindx.html#0x00000142

ATI troubleshooting (thanks to Cap'n Jack) )(link updated 23Sep2016): http://support.amd.com/en-us/kb-articles/Pages/737-27116RadeonSeries-ATIKMDAGhasstoppedrespondingerrormessages.aspx
nVidia troubleshooting (thanks to Vir Gnarus)(link updated 23Sep2016): https://forums.geforce.com/default/topic/389688/geforce-drivers/nvidia-statement-on-tdr-errors-display-driver-nvlddmkm-stopped-/
Microsoft TDR error troubleshooting KB article: https://support.microsoft.com/en-us/kb/2665946
In general the articles apply to any make/model of video card (so advice from the ATI link may be applicable to nVidia/Intel/other video cards)

Also, try the video stress tests listed here: http://www.carrona.org/addldiag.html

Best advice that I've seen about this error (from here: http://www.sevenforums.com/bsod-help-support/25912-bsod.html#post280172 )
"If playing with video driver versions hasn't helped, make sure the box is not overheating. Try removing a side panel and aiming a big mains fan straight at the motherboard and GPU. Run it like that for a few hours or days - long enough to ascertain whether cooler temperatures make a difference. If so, it might be as simple as dust buildup and subsequently inadequate cooling." - H2SO4

When fiddling with drivers, try the DRIVER ONLY installation instructions here:
ATI - https://www.sysnative.com/forums/windows-tips-and-tricks/668-ati-video-cards-driver-only-installation-procedure.html
nVidia - https://www.sysnative.com/forums/windows-tips-and-tricks/1188-nvidia-video-cards-driver-only-installation-procedure.html

Final suggestion is to try another video card. If you don't have one to try it with, I'd suggest purchasing one from a shop that will allow you to return it for a full refund if you don't need it.

**********************************************************************
Further troubleshooting suggestions - my comments are in RED. This was extracted from this post - ( Mhttp://www.sevenforums.com/bsod-help-support/90053-moved-misc-tasks-screen-freezes-video-driver-unloads-bsod-atikmpag-3.html#post782801 )

"From this link ( http://forums.amd.com/game/messageview.cfm?catid=260&threadid=104677&enterthread=y )(link is dead, similar topic here: https://community.amd.com/message/2648813#comment-2648813 ) :
""The following hardware issues are examples that can cause a TDR event:
- Failing overclock on CPU or GPU (stop overclocking)
- Bad sector in memory resulting in corrupt data being communicated between GPU and the system (either video or system memory) ( http://www.carrona.org/hwdiag.html )
- Corrupt hard drive/windows install resulting in corruption to the system registry or the page file (Hard drive diagnostics ( http://www.carrona.org/hddiag.html ), reset your pagefile) ""
"""Use this technique to "reset" your pagefile:
a ) Go to Start...Run...and type in "sysdm.cpl" (without the quotes) and press Enter.
-Then click on the Advanced tab,
-then on the Performance Settings Button,
-then on the next Advanced tab,
-then on the Virtual Memory Change button.
b ) In this window, note down the current settings for your pagefile (so you can restore them later on).
-Then click on the "No paging file" radio button, and
- then on the "Set" button. Be sure, if you have multiple hard drives, that you ensure that the paging file is set to 0 on all of them.
-Click OK to exit the dialogs.
c ) Reboot (this will remove the pagefile from your system)
d ) Then go back in following the directions in step a ) and re-enter the settings that you wrote down in step b ). Follow the steps all the way through (and including) the reboot.
e ) Once you've rebooted this second time, go back in and check to make sure that the settings are as they're supposed to be. """

 


""and run the System File Checker""
"""SFC.EXE /SCANNOW
Go to Start and type in "cmd.exe" (without the quotes)
At the top of the search box, right click on the cmd.exe and select "Run as adminstrator"
In the black window that opens, type "SFC.EXE /SCANNOW" (without the quotes) and press Enter.
Let the program run and post back what it says when it's done. """

 



""- Over heating of GPU or CPU again resulting in corrupt data being communicated. (Point a house fan at the video card, take temperature readings from the card with an IR detector (or your finger - but be very, very careful!!!))
- GPU failure due to any sort of issue from insufficient power(VERY common) to heat. (check the power leads, use a multimeter to check the power output, try another, more powerful PSU) ""

New quote box
""The following software issues are examples that can cause a TDR event:
-Incompatible drivers of any sort (either GPU, sound, etc)  (Original link is dead: http://www.microsoft.com/windows/compatibility/windows-7/en-us/default.aspx ) (not a real good link, but it does have compatibility info: https://www.microsoft.com/en-us/search/result.aspx?q=compatibility+center&form=apps )
-Messy registry (I doubt this and don't approve of registry cleaners)
-Known vista issues resounding around multiple displays, aero, dreamscape, and various display drivers. (none known for Win7 - but in early to mid-2012 there were some reported issues w/ATI drivers)
-Known vista issues that sometimes cause corrupt information to be sent to the video card from system memory (will be addressed completely in SP2, has had various fixes applied since vista's release) (none known for Win7)
-Bad direct x files (uninstall, then reinstall DirectX)
-bad system files (System File Checker - was run above)
-Bad driver (some drivers will cause an event due to internal bugs, however these are not nearly as common as many think due to all of the previous things causing the same symptom) - (remove all 3rd party programs and check to be sure drivers aren't loading. Then install only the necessary 3rd party stuff, and ensure it's the latest version and that it's compatible with Win7) ""

 


Extracted and updated from this topic: http://www.sevenforums.com/crash-lockup-debug-how/63320-stop-0x116-video_tdr_error-troubleshooting.html
Then, updated from this post (23Sep2016):  https://www.sysnative.com/forums/bsod-kernel-dump-analysis-debugging-information/35-video-tdr-timeout-0x116-0x117.html#post29532

 


Edited by usasma, 24 September 2016 - 04:15 AM.

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#8 garfieldcfc

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Posted 24 September 2016 - 05:32 PM

Just so you know, during all these crashes I've only gotten a bluescreen ONCE. At first I thought my GPU might just be overheating and having issues, but now that I've put a fan on it (and the temperature dropped to a stable 40 degrees C), the problem hasn't gone away. I just had another "crash" but I discovered that this time I could still hear noises from the computer and could still interact with my mouse. It might be a problem with connectivity between my monitor and my computer. I'll be unplugging and re-plugging that in, but I'll still do what I can in terms of these tests when I get back from what I need to do today.

 

EDIT: I ran one of the video tests yesterday, it told me to save the results as an HTML file, and BleepingComputer won't let me upload said file
EDIT 2: Zipped it and now it's fine. Attatching it to this post.

EDIT 3: I do not have a spare video card, no.

EDIT 4: After reading through this Microsoft Support page a bit, I realized I should probably tell you exactly what happens when my computer crashes. A fan on my computer (not sure which one) goes a bit crazy, then my monitor goes dark and loses connection (the power bit on the monitor changes from white to orange). At this point, my computer is still running (its lights are still on), and to get it to turn back on again, I first have to use the power button to shut it off manually (by holding it down) then start it back up again. Today when it crashed I was able to just press the power button, the computer went into hibernation, and when I pressed it again it came on just fine. Granted, there may have been something else that happened, but that's what I remember.

EDIT 5: So remember hen I said I was going to re-plug in my monitor? That appears to have fixed it for the time being. I was able to crash it in a couple ways before I did that that don't seem to be crashing it now, so I guess time will tell

Attached Files


Edited by garfieldcfc, 24 September 2016 - 07:38 PM.


#9 usasma

usasma

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Posted 25 September 2016 - 04:47 AM

Nothing notable in the uploaded report.

As you appear to have fixed it, all we can do now is to wait and see.

Good luck!


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