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decripting my compuer


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#1 aje669

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Posted 22 September 2016 - 07:52 AM

i have this message on my compuer 'your documents , photos, databases has been encripted.Please how do l normalise my computer now?



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#2 inkoalawetrust

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Posted 22 September 2016 - 08:55 AM

Upload what this asks you to and post what it found on a new thread here.


Edited by inkoalawetrust, 22 September 2016 - 08:56 AM.

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#3 MDD1963

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Posted 02 October 2016 - 07:25 AM

sure sounds 'cyrptolocker-ish' at this point....:/


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#4 MDD1963

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Posted 02 October 2016 - 07:27 AM

might want to look in this "Ransomware"-subforum....

 

http://www.bleepingcomputer.com/forums/f/239/ransomware-help-tech-support/


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#5 quietman7

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Posted 30 October 2016 - 06:51 PM

More information is needed to determine specifically what infection you are dealing with since there are many variants of crypto malware ransomware.

Are there any obvious file extensions appended to or with your data files?

Did you find any ransom notes? These infections are created to alert victims that their data has been encrypted and demand a ransom payment. Check your documents folder for an image the malware typically uses for the background note. Check the C:\ProgramData (or C:\Documents and Settings\All Users\Application Data) for a randomly named .html, .txt, .png, .bmp, .url file. Most ransomware will also drop a ransom note in every directory/affected folder where data has been encrypted.

As noted above, you can submit samples of encrypted files and ransom notes to ID Ransomware for assistance with identification and confirmation. This is a service that helps identify what ransomware may have encrypted your files and then attempts to direct you to an appropriate support topic where you can seek further assistance. Uploading both encrypted files and ransom notes together provides a more positive match and helps to avoid false detections.
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