Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Program says my SSD is "inaccessible". Problem changing SATA


  • Please log in to reply
4 replies to this topic

#1 HobbesD

HobbesD

  • Members
  • 16 posts
  • OFFLINE
  •  
  • Local time:04:35 PM

Posted 22 September 2016 - 05:37 AM

Recently I had to send my Dell Desktop PC back to Dell for repairs (It needed it's video card replaced). The PC was return to me completely reformatted, with the Intel Rapid Storage Technology program on it just like before. Unfortunately, since the computer has been returned to me, IRST says:

"Acceleration using solid-state drives: Disabled

The accelerated disk or volume associated with the cache device is inaccessible, and the overall performance is no longer optimized. Please reconnect the accelerated disk or volume, or click Accelerate for more troubleshooting options." It also says "SSD on port 5: normal"

There is no Accelerate button than I can see though. What I can see, in the program's storage system view, are both my 1.86 TB hard drive and my 30 GB solid state drive, the same two drives I had before I sent the computer away, and both have green check marks by them, indicating that they're connected.

I called Dell support and they got me to go into my BIOS and change my SATA mode to AHCI. All that did was make it so my computer would not even boot to windows, getting stuck in a never ending cycle of error messages on start up before I changed the setting back. The support seemed puzzled after that.

I went online and someone else told me I have to reinstall my entire operating system after changing my SATA mode. The problem is I don't want to lose my free install of Windows 10. Is there any other solution other than reinstalling everything? I just want to be able to use this SSD to accelerate my PC like I used to.



BC AdBot (Login to Remove)

 


#2 hamluis

hamluis

    Moderator


  • Moderator
  • 55,559 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Killeen, TX
  • Local time:06:35 PM

Posted 22 September 2016 - 06:48 AM

My take...if Dell Support created the problem, Dell Support needs to resolve any issues from their "support".

 

Louis



#3 HobbesD

HobbesD
  • Topic Starter

  • Members
  • 16 posts
  • OFFLINE
  •  
  • Local time:04:35 PM

Posted 22 September 2016 - 10:35 PM

My take...if Dell Support created the problem, Dell Support needs to resolve any issues from their "support".

 

Louis

 

Trust me, I'm right there with you. I have a service call for next week, but Dell has made so many problems worse for me over the last few weeks I thought it couldn't hurt to try and find an outside solution,



#4 hamluis

hamluis

    Moderator


  • Moderator
  • 55,559 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Killeen, TX
  • Local time:06:35 PM

Posted 23 September 2016 - 08:34 AM

Well...I would not do anything to that system...that might offer a plausible denial of a "support error".  Under pressure, most humen beings always carry the "It's Not My Fault" card when it needs to be played...I have no reason to think that personnel working for Dell are any different :).

 

Louis



#5 ranchhand_

ranchhand_

  • Members
  • 1,623 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Midwest
  • Local time:05:35 PM

Posted 23 September 2016 - 09:48 AM

Yup. At this point Dell will look for any excuse to refuse responsibility. Insist on an RMA and don't putz with it any more, don't even do any telephone support nonsense. They screwed it, they should unscrew it.


Help Requests: If there is no reply after 3 days I remove the thread from my answer list. For further help PM me.





0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users