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Windows 10 Explorer.exe issue :(


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#1 fdsafd92aa

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Posted 21 September 2016 - 10:32 PM

Hey guys, I hope you can help. I just dropped a bunch of money on a new PC. Got it build and installed windows 10 on it from scratch. No upgrades, totally clean install.

 

For whatever reason the past couple of days, explorer.exe just keeps crashing. I have no idea why. Normally I would start over, but this literally already is a start over... so I'd like to figure out the cause of it. It crashed on 09/19/2016 and again today just a bit ago 09/21/2016 - it crashed this time as I was copying a file from a network drive to my desktop. The second the file copy finished, my taskbar disappeared very quickly and all of the icons on my desktop lost their arrangement like what normally happens when explorer crashes. I cannot remember if on the previous crash on the 19th if a file copy was going on at the same time. Here are the two events I captured below. I have done an SFC which returned ok. The only difference is the Fault Module Name. There are some different HEX characters at the end. Ideas? *edit* just to add I just completed a memtest and it passed as well.

 

C:\Windows\system32>sfc /scannow
Beginning system scan.  This process will take some time.
Beginning verification phase of system scan.
Verification 100% complete.
Windows Resource Protection did not find any integrity violations.

 

Here's the one from tonight:

09/21/2016 10:58:19 PM
Faulting application name: Explorer.EXE, version: 10.0.14393.0, time stamp: 0x57899981
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x00000000027a0fd8
Faulting process id: 0x10b4
Faulting application start time: 0x01d2143649ebfb03
Faulting application path: C:\Windows\Explorer.EXE
Faulting module path: unknown
Report Id: c65f9ab9-b165-4a44-88b5-7c95641f7594
Faulting package full name: 
Faulting package-relative application ID: 
 
Description
Faulting Application Path: C:\Windows\explorer.exe
 
Problem signature
Problem Event Name: BEX64
Application Name: Explorer.EXE
Application Version: 10.0.14393.0
Application Timestamp: 57899981
Fault Module Name: StackHash_ffd6
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Offset: PCH_2F_FROM_ntdll+0x00000000000A59A4
Exception Code: c0000005
Exception Data: 0000000000000008
OS Version: 10.0.14393.2.0.0.256.4
Locale ID: 1033
Additional Information 1: ffd6
Additional Information 2: ffd624aa4c14aaf3733fe75c61fe7150
Additional Information 3: fca5
Additional Information 4: fca59b4c27c2e697813369194918da7a
 
Extra information about the problem
Bucket ID: f5c911ae98ba14e67d527c326e4a13cf (116216599007)
 
Here is the one from the 19th:
---
Description
Faulting Application Path: C:\Windows\explorer.exe
 
Problem signature
Problem Event Name: BEX64
Application Name: explorer.exe
Application Version: 10.0.14393.0
Application Timestamp: 57899981
Fault Module Name: StackHash_fb2c
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Offset: PCH_2F_FROM_ntdll+0x00000000000A59A4
Exception Code: c0000005
Exception Data: 0000000000000008
OS Version: 10.0.14393.2.0.0.256.4
Locale ID: 1033
Additional Information 1: fb2c
Additional Information 2: fb2c4f39666603c602b67e9ad6c3acef
Additional Information 3: b5bb
Additional Information 4: b5bb063ddc5c983cf246a268c827ea5a
 
Extra information about the problem
Bucket ID: 122a5ff84b62488fa0816d65d6ee0787 (116236352795)

Edited by fdsafd92aa, 22 September 2016 - 12:31 AM.


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#2 dhjohns

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Posted 23 September 2016 - 01:11 PM

I checked around the internet, and found that some users have an audio program issue which causes this.  Got to Control Panel -> Programs and uninstall IDT Audio.  Then reboot.  I don't know if you have this, but it is worth checking.



#3 Niweg

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Posted 23 September 2016 - 01:47 PM

 What do you get when you Google that exception code that's the same in all 3 reports?  Also check Device Manager to be sure you don't have any devices with ! or ? next to them.  That indicates missing or incorrect drivers; you didn't mention where you got your drivers from.


Make regular full system backups or you'll be sorry sooner or later.





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