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Laptop when turning on Only shows Black screen and Cursor


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#1 Baller7

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Posted 21 September 2016 - 09:23 PM

I do not have the Blue screen, but the Black screen that just shows up when I turn on my laptop along with the cursor.

Can anyone likely help please with this? Calling all experts! Trust me I did my due diligence and researched the incident, removed battery and plug, USB, held power button for 30 seconds, restarted the laptop, all to no avail.

Anyone up to help with this and if there's another way to fix the issue? It would be appreciated

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#2 Baller7

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Posted 21 September 2016 - 10:52 PM

Can anyone please help? It is Lenovo thinkpad

#3 Havachat

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Posted 22 September 2016 - 03:19 AM

1/ Pull the Drive out and then reconnect it , and try again.

2/ Set the Bios to Default and try  booting again.



#4 Baller7

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Posted 22 September 2016 - 07:51 PM

Hey Hava, sorry I'm a novice on those things so don't know how to handle anything high end like Bios, just heard the term before (not a tech guy, yet)

The drive I think I unscrewed, reconnected but noting worked. Can you guide with the Bios thing?

Is there another post like this for BLACK Screen start up issues, as opposed to Blue? Thanks

Edited by Baller7, 22 September 2016 - 07:53 PM.


#5 liv11647

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Posted 22 September 2016 - 09:00 PM

Hey there, can I just ask what OS you're using? I had a similar thing happen a few years ago, but I'm not sure how similar. Thanks  :)



#6 Baller7

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Posted 22 September 2016 - 09:01 PM

Sure, Windows 7 I think

#7 liv11647

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Posted 22 September 2016 - 09:09 PM

Ok, well, have you tried Safe Mode? (If you're not sure how to get to Safe Mode, there should be a jet black screen with a blinking white _ in the top left corner- when you see this keep pressing F8 until the "Advanced Boot Options" menu opens up and select "Safe Mode" or "Safe Mode with Networking" for our purposes it doesn't really matter)



#8 Baller7

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Posted 22 September 2016 - 09:16 PM

Yeah I'm definitely familiar with safe mode, I'll choose that. Then what ?

#9 liv11647

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Posted 22 September 2016 - 09:50 PM

Well, if you can get the computer to boot into safe mode, I would recommend first backing up all of your important files if you don't already have a backup, in case this doesn't work, and then running a malwarebytes or other AV scan. If it comes up with anything, attempt to get rid of it. If not, then there's probably some damage to the system files caused by something else (sometimes a hard drive that's on its way out corrupts itself or deletes critical files by accident). If you can't get into Safe Mode, we've got a whole new set of issues on our hands. Try Safe Mode, and let me know if this helps! I'll check back in in the morning. Good Luck! :)



#10 Baller7

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Posted 22 September 2016 - 10:20 PM

Thanks, I tried but no luck in getting regular mode still in safe mode :/. Can wait
How come my thread hadn't been assigned to an expert to handle it ?

#11 usasma

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Posted 23 September 2016 - 04:55 AM

The purpose of an online forum is to give everyone an opportunity to help.

There are no assignments - as we are all volunteers.

 

Let's try looking at these 2 sets of reports:

Report Set #1)  Please run this report collecting tool (even though you may not be experiencing BSOD's) so that we can provide a complete analysis: (from the pinned topic at the top of the forum)   http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/
FYI - I don't often use the Perfmon report, so if it doesn't work please just let me know.

NOTE:
Please zip up the (.ZIP) files - do not use .RAR or other compression utilities. 
.ZIP is the type file that can be uploaded to the forums.

Report Set #2)  Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on the "Administrative Events" heading
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:  http://support.microsoft.com/kb/2028504


But FYI - at work we try a System Restore point.  If that doesn't work (or isn't available), then we backup the data, wipe the system and reinstall Windows.

I have spent weeks trying to fix these sort of errors - and have had very few successes.

And, it's especially difficult as the Windows Installer won't work in Safe Mode.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#12 Baller7

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Posted 25 September 2016 - 02:57 AM

hey Bsod, the system restore fixed it! Earlier I tried this, thanks

Do you know anything of Combofix? To clean additional malware etc

#13 usasma

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Posted 26 September 2016 - 05:30 PM

We don't work with ComboFix in this forum - it's reserved for the malware/security forums.

Try posting over there:  http://www.bleepingcomputer.com/forums/f/79/security/

 

If infected, I'd suggest posting over in the Am I Infected forum:  http://www.bleepingcomputer.com/forums/f/103/am-i-infected-what-do-i-do/
Please read the pinned topics at the top of the forum for instructions on how to post there.

 


Edited by usasma, 26 September 2016 - 05:32 PM.

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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