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SYSTEM_SERVICE_EXCEPTION while in-game


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#1 PurpleFlame

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Posted 21 September 2016 - 01:00 PM

Hello, played Overwatch for a minute -> BSoD.

Specs:

Windows 7 x64

Core i5-2300

MSI GTX 970 Gaming 4G

Acer Predator G3600 - apparently motherboard name

 

I can't attache dump file, so i uploaded it here

 

Here's what osronline analyzed:

 

 

Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7601.17514.amd64fre.win7sp1_rtm.101119-1850
Machine Name:
Kernel base = 0xfffff800`03614000 PsLoadedModuleList = 0xfffff800`03859e90
Debug session time: Wed Sep 21 13:24:21.203 2016 (UTC - 4:00)
System Uptime: 0 days 2:24:09.468
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff8000368b423, Address of the instruction which caused the bugcheck
Arg3: fffff8800c6a0c10, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.

Debugging Details:
------------------

TRIAGER: Could not open triage file : e:\dump_analysis\program\triage\modclass.ini, error 2

EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at "0x%08lx" referenced memory at "0x%08lx". The memory could not be "%s".

FAULTING_IP:
nt!memcmp+93
fffff800`0368b423 483b040a cmp rax,qword ptr [rdx+rcx]

CONTEXT: fffff8800c6a0c10 -- (.cxr 0xfffff8800c6a0c10)
rax=44890c54e46eead8 rbx=8570fffffa8009a2 rcx=fffff8800c6a1768
rdx=8571077fee15f24e rsi=fffff8800c6a1768 rdi=fffff800038393e0
rip=fffff8000368b423 rsp=fffff8800c6a15f8 rbp=0000000000000000
r8=0000000000000010 r9=0000000000000002 r10=0000000000000284
r11=fffff8800c6a18a0 r12=0000000000000000 r13=fffff8800c6a1750
r14=fffff8800c6a1768 r15=0000000000000000
iopl=0 nv up ei pl nz na pe nc
cs=0010 ss=0000 ds=002b es=002b fs=0053 gs=002b efl=00010202
nt!memcmp+0x93:
fffff800`0368b423 483b040a cmp rax,qword ptr [rdx+rcx] ds:002b:8570ffff`fa8009b6=????????????????
Resetting default scope

CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: WIN7_DRIVER_FAULT

BUGCHECK_STR: 0x3B

PROCESS_NAME: Overwatch.exe

CURRENT_IRQL: 0

LAST_CONTROL_TRANSFER: from fffff8000393a47c to fffff8000368b423

STACK_TEXT:
fffff880`0c6a15f8 fffff800`0393a47c : 00000000`00000284 00000000`000004c4 00000000`000fb0da 80010001`00000000 : nt!memcmp+0x93
fffff880`0c6a1600 fffff800`03a66ce2 : fffffa80`0a695a40 00000000`80010001 00000000`00000000 00000000`00000000 : nt!EtwpFindGuidEntryByGuid+0x72
fffff880`0c6a1630 fffff800`03a66f73 : fffffa80`0a695a40 00000000`80010001 fffffa80`06d94b60 00000000`00000000 : nt!EtwpRegisterProvider+0x82
fffff880`0c6a16e0 fffff800`03a670dd : 00000000`00000000 fffff800`0366bc5e 00000000`00000000 00000000`00000000 : nt!EtwRegister+0x23
fffff880`0c6a1720 fffff800`03a827ad : 00000014`00000054 fffffa80`00000022 fffff880`01c199a0 fffff880`00000008 : nt!DbgkpStartSystemErrorHandler+0x6d
fffff880`0c6a1790 fffff800`039d5e51 : 00000000`80010001 fffffa80`0a695a40 00000000`00000000 00000000`00000000 : nt!DbgkpSendErrorMessage+0x3d
fffff880`0c6a18b0 fffff800`036e010c : fffff880`0c6a28c0 fffff880`0c6a2090 fffff880`0c6a2ae0 00000000`00000000 : nt! ?? ::NNGAKEGL::`string'+0x35e18
fffff880`0c6a19f0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt! ?? ::FNODOBFM::`string'+0x49961


FOLLOWUP_IP:
nt!EtwpFindGuidEntryByGuid+72
fffff800`0393a47c 85c0 test eax,eax

SYMBOL_STACK_INDEX: 1

SYMBOL_NAME: nt!EtwpFindGuidEntryByGuid+72

FOLLOWUP_NAME: MachineOwner

IMAGE_NAME: Unknown_Image

DEBUG_FLR_IMAGE_TIMESTAMP: 0

STACK_COMMAND: .cxr 0xfffff8800c6a0c10 ; kb

BUCKET_ID: INVALID_KERNEL_CONTEXT

MODULE_NAME: Unknown_Module

Followup: MachineOwner
---------

 



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#2 usasma

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Posted 23 September 2016 - 05:02 AM

Please run this report collecting tool so that we can provide a complete analysis: (from the pinned topic at the top of the forum)   http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/
FYI - I don't often use the Perfmon report, so if it doesn't work please just let me know.
NOTE:  On problem systems it can take up to 20 minutes for the log files to complete.  Please be patient and let it run.

If you still have problems with it running, there's an alternate tool here (direct download link):  https://github.com/blueelvis/BSOD-Inspector/releases/download/1.0.5/BSODInspector-1.0.5.exe

NOTE:
Please zip up the (.ZIP) files - do not use .RAR or other compression utilities. 
.ZIP is the type file that can be uploaded to the forums.

 

Here's an analysis of the memory dump that you linked to:

 

Daemon Tools (and Alcohol % software) are known to cause BSOD's on some Windows systems (mostly due to the sptd.sys driver, although I have seen both dtsoftbus01.sys and dtscsibus.sys blamed on several occasions).

 

Please un-install the program, then use the following free tool to ensure that the troublesome sptd.sys driver is removed from your system (pick the 32 or 64 bit system depending on your system's configuration):  New link (15 Aug 2012):  http://www.duplexsecure.com/downloads (pick the appropriate version for your system and select "Un-install" when you run it).
Alternate link:  http://www.disc-tools.com/download/sptd
Manual procedure here:  http://daemonpro-help.com/en/problems_and_solutions/registry_and_sptd_problems.html

NOTE:  The uninstaller may not find the SPTD.sys driver.  Don't worry about it, just let us know in your post.
NOTE2:  The latest version has an SPTD2.sys driver - the uninstaller is on the same page as the SPTD.sys driver - just download the version for W10!

 

 

Beyond this I have these 5 suggestions:
1.  Get ALL available Windows Updates.  It may take several trips to get them all
2.  Get ALL available, compatible updates for your system from the manufacturer's website (to include BIOS/UEFI).
3.  Get ALL available, compatible updates for the programs and any additional hardware installed on your computer from the developer's website
4.  Start with these free hardware diagnostics:  http://www.carrona.org/hwdiag.html
5.  If all of the hardware tests pass, then run Driver Verifier according to these instructions:  http://www.carrona.org/verifier.html


Analysis:

The following is for information purposes only. The following information contains the relevant information from the blue screen analysis:
**************************Wed Sep 21 13:24:21.203 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\092116-23415-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Built by: 7601.17514.amd64fre.win7sp1_rtm.101119-1850
System Uptime:0 days 2:24:09.468
Probably caused by :ntkrnlmp.exe ( nt!EtwpFindGuidEntryByGuid+72 )
BugCheck 3B, {c0000005, fffff8000368b423, fffff8800c6a0c10, 0}
BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff8000368b423, Address of the instruction which caused the bugcheck
Arg3: fffff8800c6a0c10, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
BUGCHECK_STR:  0x3B
PROCESS_NAME:  Overwatch.exe
FAILURE_BUCKET_ID: INVALID_KERNEL_CONTEXT_0x3B
CPUID:        "Intel® Core™ i5-2300 CPU @ 2.80GHz"
MaxSpeed:     2800
CurrentSpeed: 2793
  BIOS Version                  P01-A3
  BIOS Release Date             02/18/2011
  Manufacturer                  Acer
  Product Name                  Predator G3600
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

 

3rd Party Drivers:

The following is for information purposes only. My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft.  You can find links to the driver information and where to update the drivers in the section after the code box:

**************************Wed Sep 21 13:24:21.203 2016 (UTC - 4:00)**************************
intelppm.sys       Mon Jul 13 19:19:25 2009 (4A5BC0FD)
amdxata.sys        Fri Mar 19 12:18:18 2010 (4BA3A3CA)
iaStorV.sys        Thu Jun 10 20:46:19 2010 (4C11875B)
ai7amjgq.SYS       Mon Mar 28 11:41:57 2011 (4D90AC45)
dtsoftbus01.sys    Wed Jul 27 10:03:42 2011 (4E301ABE)
sptd.sys           Sat Aug 20 00:34:53 2011 (4E4F396D)
RTKVHD64.sys       Tue Dec 13 05:24:54 2011 (4EE727F6)
lvrs64.sys         Fri Sep 21 15:02:17 2012 (505CB9B9)
e1c62x64.sys       Thu Feb 21 00:14:02 2013 (5125AD1A)
tap0901.sys        Thu Aug 22 08:40:01 2013 (521606A1)
tap-tb-0901.sys    Tue Aug 12 03:45:22 2014 (53E9C612)
rzendpt.sys        Tue Aug 11 07:13:46 2015 (55C9D8EA)
rzudd.sys          Tue Aug 11 07:13:50 2015 (55C9D8EE)
VBoxUSBMon.sys     Tue Sep 15 23:25:39 2015 (55F8E133)
XQHDrv.sys         Tue Sep 15 23:29:39 2015 (55F8E223)
rzpnk.sys          Wed Sep 16 20:16:35 2015 (55FA0663)
rzpmgrk.sys        Thu Sep 17 14:42:44 2015 (55FB09A4)
nvhda64v.sys       Tue May 10 04:59:01 2016 (5731A2D5)
nvlddmkm.sys       Thu Aug 11 07:07:29 2016 (57AC5C71)

http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=amdxata.sys
http://www.carrona.org/drivers/driver.php?id=iaStorV.sys
ai7amjgq.SYS - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=dtsoftbus01.sys
http://www.carrona.org/drivers/driver.php?id=sptd.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=lvrs64.sys
http://www.carrona.org/drivers/driver.php?id=e1c62x64.sys
http://www.carrona.org/drivers/driver.php?id=tap0901.sys
http://www.carrona.org/drivers/driver.php?id=tap-tb-0901.sys
http://www.carrona.org/drivers/driver.php?id=rzendpt.sys
http://www.carrona.org/drivers/driver.php?id=rzudd.sys
http://www.carrona.org/drivers/driver.php?id=VBoxUSBMon.sys
XQHDrv.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=rzpnk.sys
http://www.carrona.org/drivers/driver.php?id=rzpmgrk.sys
http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
 

 


Edited by usasma, 23 September 2016 - 05:03 AM.

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 PurpleFlame

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Posted 24 September 2016 - 05:50 AM

Hello, here's the reports

There was a problem with Sysnative BSOD Dump -  he was "Waiting for SystemInfo" indefinitely(waited for 30 minutes)

 

Microsoft community recommended to remove/reinstall new version of network card driver.

After doing so, I haven't seen BSoD for now.



#4 PurpleFlame

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Posted 25 September 2016 - 09:27 AM

UPD: Got another BSoD, no dump though

P.S.:

Updated SATA driver through provided link(microsoft community), tested through Overwatch, not really BSoD, but PC got frozen with sound loop(like BSoD usually do).

 

Tried to remove my videocard driver through DriverFusion, installed newest drivers, still got frozen after couple of minutes in-game


Edited by PurpleFlame, 25 September 2016 - 02:51 PM.


#5 usasma

usasma

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Posted 26 September 2016 - 04:34 AM

Please do not use .RAR compression.  I work with many, many reports every day - and the .RAR files aren't automatically deleted from my Downloads folder.

This increases the chance that I'll miss something - and end up analyzing someone else's report for you.

I prefer the .ZIP archive as it opens from my Temp folder and I don't have to worry about selecting the correct one.

 

Only 5 Windows Update hotfixes installed.  Most systems with SP1 have 350-400 or more.  Please visit Windows Update and get ALL available updates (it may take several trips to get them all).
The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

C: drive only has less than 5% free space.  Windows likes 15% free space in order to perform stuff "behind the scenes" without adversely affecting the system's performance.  Please free up 15% on ALL hard drives (you can get away with 10% on larger drives and won't notice a large performance penalty).  Low free space can cause BSOD's - but the actual amount depends on the files being used by the system.

These devices have problems in Device Manager:

 

PCI-контроллер Simple Communications    PCI\VEN_8086&DEV_1C3A&SUBSYS_04911025&REV_04\3&11583659&0&B0    The drivers for this device are not installed.
Z:\    WPDBUSENUMROOT\UMB\2&37C186B&0&STORAGE#VOLUME#_??_USBSTOR#DISK&VEN_GENERIC-&PROD_COMPACT_FLASH&REV_1.00#8&B400CA5&0&20060413092100000&0#    This device cannot start.
W:\    WPDBUSENUMROOT\UMB\2&37C186B&0&STORAGE#VOLUME#_??_USBSTOR#DISK&VEN_GENERIC-&PROD_MS#MS-PRO#HG&REV_1.00#8&B400CA5&0&20060413092100000&3#    This device cannot start.
V:\    WPDBUSENUMROOT\UMB\2&37C186B&0&STORAGE#VOLUME#_??_USBSTOR#DISK&VEN_GENERIC-&PROD_SD#MMC#MS#MSPRO&REV_1.00#8&B400CA5&0&20060413092100000&4#    This device cannot start.
X:\    WPDBUSENUMROOT\UMB\2&37C186B&0&STORAGE#VOLUME#_??_USBSTOR#DISK&VEN_GENERIC-&PROD_SD#MMC&REV_1.00#8&B400CA5&0&20060413092100000&2#    This device cannot start.
Y:\    WPDBUSENUMROOT\UMB\2&37C186B&0&STORAGE#VOLUME#_??_USBSTOR#DISK&VEN_GENERIC-&PROD_SM#XD-PICTURE&REV_1.00#8&B400CA5&0&20060413092100000&1#    This device cannot start.

The first device is the Intel Management Engine Interface - please install it from the PC Manufacturer's support website

The other devices appear to be a combination card reader device - please install the drivers for this from the PC Manufacturer's support website

 

Daemon Tools (and Alcohol % software) are known to cause BSOD's on some Windows systems (mostly due to the sptd.sys driver, although I have seen both dtsoftbus01.sys and dtscsibus.sys blamed on several occasions).

Please un-install the program, then use the following free tool to ensure that the troublesome sptd.sys driver is removed from your system (pick the 32 or 64 bit system depending on your system's configuration):  New link (15 Aug 2012):  http://www.duplexsecure.com/downloads (pick the appropriate version for your system and select "Un-install" when you run it).
Alternate link:  http://www.disc-tools.com/download/sptd
Manual procedure here:  http://daemonpro-help.com/en/problems_and_solutions/registry_and_sptd_problems.html
NOTE:  The uninstaller may not find the SPTD.sys driver.  Don't worry about it, just let us know in your post.
NOTE2:  The latest version has an SPTD2.sys driver - the uninstaller is on the same page as the SPTD.sys driver - just download the version for W10!
 

In the event that all of this doesn't fix the problem, please run Driver Verifier according to these instructions:  http://www.carrona.org/verifier.html


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#6 PurpleFlame

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Posted 26 September 2016 - 06:27 AM

Already removed Daemon Tools, also opened up 70~ gb on C:

I'll look into these 2 drivers.

If it doesn't work, I'm thinking about switching to Windows 10



#7 PurpleFlame

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Posted 26 September 2016 - 01:07 PM

Problem solved, by installing Windows 10.

Thanks for suggestions!



#8 usasma

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Posted 26 September 2016 - 05:38 PM

Glad to hear it.

Thanks for letting us know!


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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