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Am I infected? Is there a pro from Dover that can help out?


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16 replies to this topic

#1 spodekmodek

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Posted 20 September 2016 - 02:18 PM

Hi Folks

Rather often over the past couple of weeks I have been getting an message flash on my screen saying that my computer is infected and please call a phone number to get rid of it. It has disablesoftware as the header and Gives you a Microsoft looking logo.

Coincidentally or not, my mouse is giving false "double clicks" and computer is a little slow.

I have run most of the major anti-virus software and it doesn't discover anything.

 

What do you think?

 

Best

 

Spode



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#2 Broni

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Posted 20 September 2016 - 08:02 PM

p22002970.gif Download Security Check from here or here and save it to your Desktop.

  • Double-click SecurityCheck.exe
  • Follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.


NOTE 1. If one of your security applications (e.g., third-party firewall) requests permission to allow DIG.EXE access the Internet, allow it to do so.
NOTE 2. SecurityCheck may produce some false warning(s), so leave the results reading to me.
NOTE 3. If you receive UNSUPPORTED OPERATING SYSTEM! ABORTED! message restart computer and Security Check should run

p22002970.gif Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center/Action Center
    • Windows Update
    • Windows Defender
    • Other Services
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.


p22002970.gif Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices (do NOT change any settings here)
  • List Users, Partitions and Memory size
  • List Restore Points

Click Go and post the result.

p22002970.gif Please download Malwarebytes Anti-Malware (MBAM) to your desktop.
NOTE. If you already have MBAM 2.0 installed scroll down.

  • Double-click mb3-setup-1878.1878-3.5.1.2522.exe and follow the prompts to install the program.
  • At the end, be sure a checkmark is placed next to the following:

    • Launch Malwarebytes Anti-Malware
    • A 14 day trial of the Premium features is pre-selected. You may deselect this if you wish, and it will not diminish the scanning and removal capabilities of the program.

  • Click Finish.
  • On the Dashboard, click the 'Update Now >>' link
  • After the update completes, click the 'Scan Now >>' button.
  • Or, on the Dashboard, click the Scan Now >> button.
  • If an update is available, click the Update Now button.
  • A Threat Scan will begin.
  • When the scan is complete, if there have been detections, click Apply Actions to allow MBAM to clean what was detected.
  • In most cases, a restart will be required.
  • Wait for the prompt to restart the computer to appear, then click on Yes.



If you already have MBAM 2.0 installed:

  • On the Dashboard, click the 'Update Now >>' link
  • After the update completes, click the 'Scan Now >>' button.
  • Or, on the Dashboard, click the Scan Now >> button.
  • If an update is available, click the Update Now button.
  • A Threat Scan will begin.
  • When the scan is complete, if there have been detections, click Apply Actions to allow MBAM to clean what was detected.
  • In most cases, a restart will be required.
  • Wait for the prompt to restart the computer to appear, then click on Yes.


How to get logs:
(Export log to save as txt)


  • After the restart once you are back at your desktop, open MBAM once more.
  • Click on the History tab > Application Logs.
  • Double click on the Scan Log which shows the Date and time of the scan just performed.
  • Click 'Export'.
  • Click 'Text file (*.txt)'
  • In the Save File dialog box which appears, click on Desktop.
  • In the File name: box type a name for your scan log.
  • A message box named 'File Saved' should appear stating "Your file has been successfully exported".
  • Click Ok
  • Attach that saved log to your next reply.



(Copy to clipboard for pasting into forum replies or tickets)

  • After the restart once you are back at your desktop, open MBAM once more.
  • Click on the History tab > Application Logs.
  • Double click on the Scan Log which shows the Date and time of the scan just performed.
  • Click 'Copy to Clipboard'
  • Paste the contents of the clipboard into your reply.


p22002970.gifDownload 51a5f31352b88-icon_MBAR.pngMalwarebytes Anti-Rootkit (MBAR) to your desktop.
  • Warning! Malwarebytes Anti-Rootkit needs to be run from an account with administrator rights.
  • Double click on downloaded file. OK self extracting prompt.
  • MBAR will start. Click "Next" to continue.
  • Click in the following screen "Update" to obtain the latest malware definitions.
  • Once the update is complete select "Next" and click "Scan".
  • When the scan is finished and no malware has been found select "Exit".
  • If malware was detected, make sure to check all the items and click "Cleanup". Reboot your computer.
  • Open the MBAR folder located on your Desktop and paste the content of the following files in your next reply:
  • "mbar-log-{date} (xx-xx-xx).txt"
  • "system-log.txt"


NOTE. If you see This version requires you to completely exit the Anti Malware application message right click on the Malwarebytes Anti-Malware icon in the system tray and click on Exit.

p22002970.gif Please download Rkill (courtesy of BleepingComputer.com) to your desktop.
There are 2 different versions. If one of them won't run then download and try to run the other one.
You only need to get one of these to run, not all of them. You may get warnings from your antivirus about this tool, ignore them or shutdown your antivirus.

rKill.exe: http://www.bleepingcomputer.com/download/rkill/dl/10/
iExplore.exe (renamed rKill.exe): http://www.bleepingcomputer.com/download/rkill/dl/11/

  • Double-click on the Rkill desktop icon to run the tool.
  • If using Windows Vista, 7 or 8 right-click on it and choose Run As Administrator.
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • Do not reboot until instructed.
  • If the tool does not run from any of the links provided, please let me know.


If normal mode still doesn't work, run the tool from safe mode.

When the scan is done Notepad will open with rKill log.
Post it in your next reply.

NOTE. rKill.txt log will also be present on your desktop.

NOTE Do NOT wrap your logs in "quote" or "code" brackets.
Do NOT use spoilers.
Do NOT edit your reply to post additional logs. Create new reply. I'll not get any email notifications about edits so I won't know you posted something new.


My Website

My help doesn't cost a penny, but if you'd like to consider a donation, click DONATE

 


#3 spodekmodek

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Posted 20 September 2016 - 08:20 PM

Thanks so much for the speedy reply BC Advisor. Should I assume that if I have Malabytes 2.21 instead of the 2.0 you ask for...that is up to date and sufficient for the job?

 

Best,



#4 Broni

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Posted 20 September 2016 - 08:21 PM

yes :)


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#5 spodekmodek

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Posted 20 September 2016 - 09:17 PM

Windows Firewall Enabled!  
Avast Antivirus   
 Antivirus up to date!   
`````````Anti-malware/Other Utilities Check:`````````
 Spybot - Search & Destroy 
 SUPERAntiSpyware     
 CCleaner     
 Java 8 Update 101  
 Java version 32-bit out of Date!
 Adobe Flash Player 23.0.0.162  
 Mozilla Firefox (47.0.1) 
 Google Chrome (53.0.2785.113) 
 Google Chrome (53.0.2785.116) 
 Google Chrome (SetupMetrics...) 
````````Process Check: objlist.exe by Laurent````````
 Ericsun Desktop Virus Work SecurityCheck.exe 
 AVAST Software Avast AvastSvc.exe  
 AVAST Software Avast avastui.exe  
 Kaspersky Lab Kaspersky Security Scan kss.exe  
 Kaspersky Lab Kaspersky Software Updater Beta ksu.exe  
 Kaspersky Lab Kaspersky Security Scan kss.exe  
`````````````````System Health check`````````````````
 Total Fragmentation on Drive C: 0% 
````````````````````End of Log``````````````````````
 

 
Ran by Ericsun (administrator) on 20-09-2016 at 21:33:27
Running from "C:\Users\Ericsun\Desktop"
Microsoft Windows 7 Professional  Service Pack 1 (X86)
Boot Mode: Normal
****************************************************************
 
Internet Services:
============
 
Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo.com is accessible.
 
 
Windows Firewall:
=============
 
Firewall Disabled Policy: 
==================
 
 
System Restore:
============
 
System Restore Policy: 
========================
 
 
Action Center:
============
 
 
Windows Update:
============
 
Windows Autoupdate Disabled Policy: 
============================
 
 
Windows Defender:
==============
WinDefend Service is not running. Checking service configuration:
The start type of WinDefend service is set to Demand. The default start type is Auto.
The ImagePath of WinDefend service is OK.
The ServiceDll of WinDefend service is OK.
 
 
Windows Defender Disabled Policy: 
==========================
[HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows Defender]
"DisableAntiSpyware"=DWORD:1
 
 
Other Services:
==============
 
 
File Check:
========
C:\Windows\system32\nsisvc.dll => File is digitally signed
C:\Windows\system32\Drivers\nsiproxy.sys => File is digitally signed
C:\Windows\system32\dhcpcore.dll => File is digitally signed
C:\Windows\system32\Drivers\afd.sys => File is digitally signed
C:\Windows\system32\Drivers\tdx.sys => File is digitally signed
C:\Windows\system32\Drivers\tcpip.sys => File is digitally signed
C:\Windows\system32\dnsrslvr.dll => File is digitally signed
C:\Windows\system32\dnsapi.dll => File is digitally signed
C:\Windows\system32\mpssvc.dll => File is digitally signed
C:\Windows\system32\bfe.dll => File is digitally signed
C:\Windows\system32\Drivers\mpsdrv.sys => File is digitally signed
C:\Windows\system32\SDRSVC.dll => File is digitally signed
C:\Windows\system32\vssvc.exe => File is digitally signed
C:\Windows\system32\wscsvc.dll => File is digitally signed
C:\Windows\system32\wbem\WMIsvc.dll => File is digitally signed
C:\Windows\system32\wuaueng.dll => File is digitally signed
C:\Windows\system32\qmgr.dll => File is digitally signed
C:\Windows\system32\es.dll => File is digitally signed
C:\Windows\system32\cryptsvc.dll => File is digitally signed
C:\Program Files\Windows Defender\MpSvc.dll => File is digitally signed
C:\Windows\system32\ipnathlp.dll => File is digitally signed
C:\Windows\system32\iphlpsvc.dll => File is digitally signed
C:\Windows\system32\svchost.exe => File is digitally signed
C:\Windows\system32\rpcss.dll => File is digitally signed
 
 
**** End of log ****
 

Rkill 2.8.4 by Lawrence Abrams (Grinler)
Copyright 2008-2016 BleepingComputer.com
More Information about Rkill can be found at this link:
 
Program started at: 09/20/2016 10:11:58 PM in x86 mode.
Windows Version: Windows 7 Professional Service Pack 1
 
Checking for Windows services to stop:
 
 * No malware services found to stop.
 
Checking for processes to terminate:
 
 * No malware processes found to kill.
 
Checking Registry for malware related settings:
 
 * No issues found in the Registry.
 
Resetting .EXE, .COM, & .BAT associations in the Windows Registry.
 
Performing miscellaneous checks:
 
 * Windows Defender Disabled
 
   [HKLM\SOFTWARE\Policies\Microsoft\Windows Defender]
   "DisableAntiSpyware" = dword:00000001
 
Checking Windows Service Integrity: 
 
 * Windows Defender (WinDefend) is not Running.
   Startup Type set to: Manual
 
 * TBS [Missing Service]
 
Searching for Missing Digital Signatures: 
 
 * No issues found.
 
 
 

 

 



#6 spodekmodek

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Posted 20 September 2016 - 09:19 PM

Here are the results BC Advisor. I ran Malabytes which pulled up no malicious software.

 

Thanks for your professional opinion

 

Spode



#7 Broni

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Posted 20 September 2016 - 09:36 PM

I still need MiniToolbox and MBAR logs.


My Website

My help doesn't cost a penny, but if you'd like to consider a donation, click DONATE

 


#8 spodekmodek

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Posted 20 September 2016 - 10:20 PM

Many pardons for the omissions BC Advisor

I ran MBar and it did not come up with any malicious software

 

MiniToolBox by Farbar  Version: 17-06-2016
Ran by Ericsun (administrator) on 20-09-2016 at 22:43:23
Running from "C:\Users\Ericsun\Desktop"
Microsoft Windows 7 Professional  Service Pack 1 (X86)
Model: Vostro 230 Manufacturer: Dell Inc.
Boot Mode: Normal
***************************************************************************
 
========================= IE Proxy Settings: ============================== 
 
Proxy is not enabled.
No Proxy Server is set.
 
========================= FF Proxy Settings: ============================== 
 
========================= Hosts content: =================================
========================= IP Configuration: ================================
 
Broadcom NetLink ™ Gigabit Ethernet = Local Area Connection (Connected)
 
 
# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4
 
reset
set global icmpredirects=enabled
 
 
popd
# End of IPv4 configuration
 
 
 
Windows IP Configuration
 
   Host Name . . . . . . . . . . . . : stevefrank
   Primary Dns Suffix  . . . . . . . : 
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
 
Ethernet adapter Local Area Connection:
 
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Broadcom NetLink ™ Gigabit Ethernet
   Physical Address. . . . . . . . . : 84-2B-2B-86-EC-57
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 2604:2000:e80e:1f00:2035:59aa:22ee:15f(Preferred) 
   Temporary IPv6 Address. . . . . . : 2604:2000:e80e:1f00:20b9:ea29:185e:475e(Preferred) 
   Link-local IPv6 Address . . . . . : fe80::2035:59aa:22ee:15f%10(Preferred) 
   IPv4 Address. . . . . . . . . . . : 192.168.0.2(Preferred) 
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Monday, September 19, 2016 12:02:32 PM
   Lease Expires . . . . . . . . . . : Tuesday, September 20, 2016 11:32:35 PM
   Default Gateway . . . . . . . . . : fe80::9a6b:3dff:fe66:1257%10
                                       192.168.0.1
   DHCP Server . . . . . . . . . . . : 192.168.0.1
   DHCPv6 IAID . . . . . . . . . . . : 243542827
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-16-F3-D2-41-84-2B-2B-86-EC-57
   DNS Servers . . . . . . . . . . . : 209.18.47.62
                                       209.18.47.61
   NetBIOS over Tcpip. . . . . . . . : Enabled
 
Tunnel adapter isatap.{47802951-2400-4785-8BD1-5637D005E9EC}:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
 
Tunnel adapter Teredo Tunneling Pseudo-Interface:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
Server:  dns-cac-lb-02.rr.com
Address:  209.18.47.62
 
Name:    google.com
Addresses:  2607:f8b0:400d:c03::64
 216.58.219.238
 
 
Pinging google.com [2607:f8b0:400d:c06::65] with 32 bytes of data:
Reply from 2607:f8b0:400d:c06::65: time=37ms 
Reply from 2607:f8b0:400d:c06::65: time=44ms 
 
Ping statistics for 2607:f8b0:400d:c06::65:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 37ms, Maximum = 44ms, Average = 40ms
Server:  dns-cac-lb-02.rr.com
Address:  209.18.47.62
 
Name:    yahoo.com
Addresses:  2001:4998:44:204::a7
 2001:4998:c:a06::2:4008
 2001:4998:58:c02::a9
 98.139.183.24
 206.190.36.45
 98.138.253.109
 
 
Pinging yahoo.com [2001:4998:58:c02::a9] with 32 bytes of data:
Reply from 2001:4998:58:c02::a9: time=27ms 
Reply from 2001:4998:58:c02::a9: time=28ms 
 
Ping statistics for 2001:4998:58:c02::a9:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 27ms, Maximum = 28ms, Average = 27ms
 
Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
 
Ping statistics for 127.0.0.1:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
 10...84 2b 2b 86 ec 57 ......Broadcom NetLink ™ Gigabit Ethernet
  1...........................Software Loopback Interface 1
 11...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
 12...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
===========================================================================
 
IPv4 Route Table
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0      192.168.0.1      192.168.0.2     10
        127.0.0.0        255.0.0.0         On-link         127.0.0.1    306
        127.0.0.1  255.255.255.255         On-link         127.0.0.1    306
  127.255.255.255  255.255.255.255         On-link         127.0.0.1    306
      192.168.0.0    255.255.255.0         On-link       192.168.0.2    266
      192.168.0.2  255.255.255.255         On-link       192.168.0.2    266
    192.168.0.255  255.255.255.255         On-link       192.168.0.2    266
        224.0.0.0        240.0.0.0         On-link         127.0.0.1    306
        224.0.0.0        240.0.0.0         On-link       192.168.0.2    266
  255.255.255.255  255.255.255.255         On-link         127.0.0.1    306
  255.255.255.255  255.255.255.255         On-link       192.168.0.2    266
===========================================================================
Persistent Routes:
  None
 
IPv6 Route Table
===========================================================================
Active Routes:
 If Metric Network Destination      Gateway
 10    266 ::/0                     fe80::9a6b:3dff:fe66:1257
  1    306 ::1/128                  On-link
 10     18 2604:2000:e80e:1f00::/64 On-link
 10    266 2604:2000:e80e:1f00:2035:59aa:22ee:15f/128
                                    On-link
 10    266 2604:2000:e80e:1f00:20b9:ea29:185e:475e/128
                                    On-link
 10    266 fe80::/64                On-link
 10    266 fe80::2035:59aa:22ee:15f/128
                                    On-link
  1    306 ff00::/8                 On-link
 10    266 ff00::/8                 On-link
===========================================================================
Persistent Routes:
  None
========================= Winsock entries =====================================
 
Catalog5 01 C:\Windows\system32\NLAapi.dll [52224] (Microsoft Corporation)
Catalog5 02 C:\Windows\system32\napinsp.dll [52224] (Microsoft Corporation)
Catalog5 03 C:\Windows\system32\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 04 C:\Windows\system32\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 05 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog5 06 C:\Windows\system32\winrnr.dll [20992] (Microsoft Corporation)
Catalog5 07 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145648] (Microsoft Corp.)
Catalog5 08 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145648] (Microsoft Corp.)
Catalog9 01 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 02 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 03 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 04 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 05 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 06 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 07 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 08 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 09 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 10 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 11 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 12 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 13 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 14 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 15 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 16 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 17 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 18 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 19 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 20 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (09/20/2016 06:41:37 AM) (Source: DbxSvc) (User: )
Description: Filter Unload failed with: (-2145452013) The system could not find the filter specified.
 
Error: (09/15/2016 05:20:37 PM) (Source: Application Error) (User: )
Description: Faulting application name: iexplore.exe, version: 10.0.9200.17609, time stamp: 0x5671a062
Faulting module name: ntdll.dll, version: 6.1.7601.23539, time stamp: 0x57c99842
Exception code: 0xc00000fd
Fault offset: 0x0005280e
Faulting process id: 0x17d0
Faulting application start time: 0xiexplore.exe0
Faulting application path: iexplore.exe1
Faulting module path: iexplore.exe2
Report Id: iexplore.exe3
 
Error: (09/15/2016 05:20:00 PM) (Source: Application Error) (User: )
Description: Faulting application name: iexplore.exe, version: 10.0.9200.17609, time stamp: 0x5671a062
Faulting module name: ntdll.dll, version: 6.1.7601.23539, time stamp: 0x57c99842
Exception code: 0xc00000fd
Fault offset: 0x0005280e
Faulting process id: 0x173c
Faulting application start time: 0xiexplore.exe0
Faulting application path: iexplore.exe1
Faulting module path: iexplore.exe2
Report Id: iexplore.exe3
 
Error: (09/13/2016 10:21:01 AM) (Source: Application Error) (User: )
Description: Faulting application name: iexplore.exe, version: 10.0.9200.17609, time stamp: 0x5671a062
Faulting module name: ntdll.dll, version: 6.1.7601.23455, time stamp: 0x573a54ca
Exception code: 0xc00000fd
Fault offset: 0x000437ce
Faulting process id: 0x1d7c
Faulting application start time: 0xiexplore.exe0
Faulting application path: iexplore.exe1
Faulting module path: iexplore.exe2
Report Id: iexplore.exe3
 
Error: (09/12/2016 02:47:09 PM) (Source: Application Error) (User: )
Description: Faulting application name: iexplore.exe, version: 10.0.9200.17609, time stamp: 0x5671a062
Faulting module name: ntdll.dll, version: 6.1.7601.23455, time stamp: 0x573a54ca
Exception code: 0xc00000fd
Fault offset: 0x000437ce
Faulting process id: 0x1578
Faulting application start time: 0xiexplore.exe0
Faulting application path: iexplore.exe1
Faulting module path: iexplore.exe2
Report Id: iexplore.exe3
 
Error: (09/11/2016 12:21:39 PM) (Source: System Restore) (User: )
Description: An unspecified error occurred during System Restore: (Scheduled Checkpoint). Additional information: 0xc0000022.
 
Error: (09/11/2016 12:01:40 PM) (Source: System Restore) (User: )
Description: An unspecified error occurred during System Restore: (Scheduled Checkpoint). Additional information: 0xc0000022.
 
Error: (09/08/2016 08:49:08 AM) (Source: Application Hang) (User: )
Description: The program iexplore.exe version 10.0.9200.17609 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
 
Process ID: a64
 
Start Time: 01d207c7a30dd383
 
Termination Time: 902
 
Application Path: C:\Program Files\Internet Explorer\iexplore.exe
 
Report Id:
 
Error: (09/03/2016 05:57:48 PM) (Source: Application Error) (User: )
Description: Faulting application name: plugin-container.exe, version: 47.0.0.5999, time stamp: 0x5753660e
Faulting module name: mozglue.dll, version: 47.0.0.5999, time stamp: 0x57535438
Exception code: 0x80000003
Fault offset: 0x0000f3ad
Faulting process id: 0x139c
Faulting application start time: 0xplugin-container.exe0
Faulting application path: plugin-container.exe1
Faulting module path: plugin-container.exe2
Report Id: plugin-container.exe3
 
Error: (09/01/2016 04:26:47 PM) (Source: Application Error) (User: )
Description: Faulting application name: iexplore.exe, version: 10.0.9200.17609, time stamp: 0x5671a062
Faulting module name: ntdll.dll, version: 6.1.7601.23455, time stamp: 0x573a54ca
Exception code: 0xc00000fd
Fault offset: 0x000437ce
Faulting process id: 0x1e3c
Faulting application start time: 0xiexplore.exe0
Faulting application path: iexplore.exe1
Faulting module path: iexplore.exe2
Report Id: iexplore.exe3
 
 
System errors:
=============
Error: (09/19/2016 02:16:23 PM) (Source: Schannel) (User: NT AUTHORITY)
Description: The following fatal alert was received: 40.
 
Error: (09/19/2016 02:16:23 PM) (Source: Schannel) (User: NT AUTHORITY)
Description: The following fatal alert was received: 40.
 
Error: (09/19/2016 02:16:23 PM) (Source: Schannel) (User: NT AUTHORITY)
Description: The following fatal alert was received: 40.
 
Error: (09/19/2016 02:16:23 PM) (Source: Schannel) (User: NT AUTHORITY)
Description: The following fatal alert was received: 40.
 
Error: (09/19/2016 02:16:23 PM) (Source: Schannel) (User: NT AUTHORITY)
Description: The following fatal alert was received: 40.
 
Error: (09/19/2016 02:16:23 PM) (Source: Schannel) (User: NT AUTHORITY)
Description: The following fatal alert was received: 40.
 
Error: (09/19/2016 12:02:38 PM) (Source: Service Control Manager) (User: )
Description: The VBoxAsw Support Driver service failed to start due to the following error: 
%%3 = The system cannot find the path specified.
 
 
Error: (09/15/2016 05:17:26 PM) (Source: Service Control Manager) (User: )
Description: The VBoxAsw Support Driver service failed to start due to the following error: 
%%3 = The system cannot find the path specified.
 
 
Error: (09/15/2016 05:17:21 PM) (Source: Service Control Manager) (User: )
Description: The Kaspersky Security Scan Service service failed to start due to the following error: 
%%1053 = The service did not respond to the start or control request in a timely fashion.
 
 
Error: (09/15/2016 05:17:21 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Kaspersky Security Scan Service service to connect.
 
 
Microsoft Office Sessions:
=========================
Error: (08/27/2015 08:14:46 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 6, Application Name: Microsoft Office Outlook, Application Version: 12.0.6691.5000, Microsoft Office Version: 12.0.6612.1000. This session lasted 100835 seconds with 360 seconds of active time.  This session ended with a crash.
 
Error: (03/31/2015 01:58:27 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 0, Application Name: Microsoft Office Word, Application Version: 12.0.6718.5000, Microsoft Office Version: 12.0.6612.1000. This session lasted 160821 seconds with 60 seconds of active time.  This session ended with a crash.
 
Error: (03/04/2014 10:38:57 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 0, Application Name: Microsoft Office Word, Application Version: 12.0.6690.5000, Microsoft Office Version: 12.0.6612.1000. This session lasted 11612 seconds with 180 seconds of active time.  This session ended with a crash.
 
 
=========================== Installed Programs ============================
 
µTorrent (HKLM\...\uTorrent) (Version: 2.2.1 - )
32 Bit HP CIO Components Installer (HKLM\...\{92127AF5-FDD8-4ADF-BC40-C356C9EE0B7D}) (Version: 6.1.1 - Hewlett-Packard) Hidden
7-Zip 9.22beta (HKLM\...\7-Zip) (Version:  - )
Adobe Acrobat Reader DC (HKLM\...\{AC76BA86-7AD7-1033-7B44-AC0F074E4100}) (Version: 15.017.20053 - Adobe Systems Incorporated)
Adobe AIR (HKLM\...\{7B77622E-DE90-48EA-B2C7-227B1DE58A01}) (Version: 16.0.0.273 - Adobe Systems Incorporated) Hidden
Adobe AIR (HKLM\...\Adobe AIR) (Version: 16.0.0.273 - Adobe Systems Incorporated)
Adobe Flash Player 23 ActiveX (HKLM\...\Adobe Flash Player ActiveX) (Version: 23.0.0.162 - Adobe Systems Incorporated)
Adobe Flash Player 23 NPAPI (HKLM\...\Adobe Flash Player NPAPI) (Version: 23.0.0.162 - Adobe Systems Incorporated)
Adobe Refresh Manager (HKLM\...\{AC76BA86-0804-1033-1959-000182420219}) (Version: 1.8.0 - Adobe Systems Incorporated) Hidden
Any Video Converter 5.0.6 (HKLM\...\Any Video Converter_is1) (Version:  - Any-Video-Converter.com)
ArcSoft PhotoStudio 6 (HKLM\...\{ED8EF3C2-FA5B-4A1E-950D-5A0227161F97}) (Version: 6.0.1.148 - ArcSoft)
Audacity 2.0.3 (HKLM\...\Audacity_is1) (Version: 2.0.3 - Audacity Team)
Auslogics Duplicate File Finder (HKLM\...\{6845255F-15CC-4DD1-94D5-D38F370118B3}_is1) (Version: 2.5 - Auslogics Software Pty Ltd)
Avast Free Antivirus (HKLM\...\avast) (Version: 12.3.2280 - AVAST Software)
AVIcodec (remove only) (HKLM\...\AVIcodec) (Version:  - )
bpd_scan (HKLM\...\{5BB4D7C1-52F2-4BFD-9E40-0D419E2E3021}) (Version: 3.00.0000 - Hewlett-Packard) Hidden
Broadcom Gigabit NetLink Controller (HKLM\...\{A325B368-A9EC-40EF-A95C-9DEAD3683AE3}) (Version: 12.33.02 - Broadcom Corporation)
Canon Easy-WebPrint EX (HKLM\...\Easy-WebPrint EX) (Version: 1.3.5.0 - Canon Inc.)
Canon IJ Scan Utility (HKLM\...\Canon_IJ_Scan_Utility) (Version:  - Canon Inc.)
Canon MX390 series MP Drivers (HKLM\...\{1199FAD5-9546-44f3-81CF-FFDB8040B7BF}_Canon_MX390_series) (Version: 1.00 - Canon Inc.)
Canon MX390 series On-screen Manual (HKLM\...\Canon MX390 series On-screen Manual) (Version: 7.6.0 - Canon Inc.)
Canon My Image Garden (HKLM\...\Canon My Image Garden) (Version: 1.1.0 - Canon Inc.)
Canon My Image Garden Design Files (HKLM\...\Canon My Image Garden Design Files) (Version: 1.0.1 - Canon Inc.)
Canon My Printer (HKLM\...\CanonMyPrinter) (Version: 3.1.0 - Canon Inc.)
Canon Quick Menu (HKLM\...\CanonQuickMenu) (Version: 2.1.0 - Canon Inc.)
Canon Speed Dial Utility (HKLM\...\Speed Dial Utility) (Version: 1.3.0 - Canon Inc.)
CCleaner (HKLM\...\CCleaner) (Version: 5.09 - Piriform)
Citrix Online Launcher (HKLM\...\{09DA5EE2-7E46-4DC4-96F9-BFEE50D40659}) (Version: 1.0.408 - Citrix)
CutePDF Writer 2.8 (HKLM\...\CutePDF Writer Installation) (Version:  - )
D3DX10 (HKLM\...\{E09C4DB7-630C-4F06-A631-8EA7239923AF}) (Version: 15.4.2368.0902 - Microsoft) Hidden
DC-Bass Source 1.3.0 (HKLM\...\DC-Bass Source) (Version:  - )
DirectVobSub 2.40.4209 (HKLM\...\vsfilter_is1) (Version: 2.40.4209 - MPC-HC Team)
DivX Setup (HKLM\...\DivX Setup) (Version: 2.6.1.8 - DivX, LLC)
Dropbox (HKLM\...\Dropbox) (Version: 10.4.26 - Dropbox, Inc.)
Dropbox Update Helper (HKLM\...\{099218A5-A723-43DC-8DB5-6173656A1E94}) (Version: 1.3.45.1 - Dropbox, Inc.) Hidden
DVD Flick 1.3.0.7 (HKLM\...\DVD Flick_is1) (Version: 1.3.0.7 - Dennis Meuwissen)
DVD Shrink 3.2 (HKLM\...\DVD Shrink_is1) (Version:  - DVD Shrink)
DVDFab 6.0.7.0 (18/09/2009) (HKLM\...\DVDFab 6_is1) (Version:  - Fengtao Software Inc.)
ffdshow v1.1.4399 [2012-03-22] (HKLM\...\ffdshow_is1) (Version: 1.1.4399.0 - )
FormatFactory 2.96 (HKLM\...\FormatFactory) (Version: 2.96 - Free Time)
Free Video Editor (HKLM\...\Free Video Editor_is1) (Version: 1.4.30.323 - DVDVideoSoft Ltd.)
Google Chrome (HKLM\...\Google Chrome) (Version: 53.0.2785.116 - Google Inc.)
Google Update Helper (HKLM\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.31.5 - Google Inc.) Hidden
Google Update Helper (HKLM\...\{A92DAB39-4E2C-4304-9AB6-BC44E68B55E2}) (Version: 1.3.25.11 - Google Inc.) Hidden
Image Composite Editor (HKLM\...\{B29E2C62-496A-4F4F-9ED0-239FA15E1CB8}) (Version: 2.0.3 - Microsoft Corporation)
Intel® Graphics Media Accelerator Driver (HKLM\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 8.15.10.1995 - Intel Corporation)
IrfanView (remove only) (HKLM\...\IrfanView) (Version: 4.38 - Irfan Skiljan)
Java 8 Update 101 (HKLM\...\{26A24AE4-039D-4CA4-87B4-2F32180101F0}) (Version: 8.0.1010.13 - Oracle Corporation)
Java Auto Updater (HKLM\...\{4A03706F-666A-4037-7777-5F2748764D10}) (Version: 2.8.101.13 - Oracle Corporation) Hidden
Kaspersky Security Scan (HKLM\...\{D1282694-0693-41A8-ABC1-6D1FFC1F65C5}) (Version: 16.0.0.1344 - Kaspersky Lab) Hidden
Kaspersky Security Scan (HKLM\...\InstallWIX_{D1282694-0693-41A8-ABC1-6D1FFC1F65C5}) (Version: 16.0.0.1344 - Kaspersky Lab)
Kaspersky Software Updater Beta (HKLM\...\{94C8D443-1D07-4E6D-A9EB-FDBA45A839D8}) (Version: 1.5.2.228 - Kaspersky Lab) Hidden
Kaspersky Software Updater Beta (HKLM\...\InstallWIX_{94C8D443-1D07-4E6D-A9EB-FDBA45A839D8}) (Version: 1.5.2.228 - Kaspersky Lab)
Lagarith Lossless Codec (1.3.27) (HKLM\...\{F59AC46C-10C3-4023-882C-4212A92283B3}_is1) (Version:  - )
LAME v3.99.3 (for Windows) (HKLM\...\LAME_is1) (Version:  - )
LP Recorder (HKLM\...\LP Recorder) (Version:  - )
LP Ripper (HKLM\...\LP Ripper) (Version:  - )
Malwarebytes Anti-Malware version 2.2.1.1043 (HKLM\...\Malwarebytes Anti-Malware_is1) (Version: 2.2.1.1043 - Malwarebytes)
Microsoft .NET Framework 4.6.1 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.6.01055 - Microsoft Corporation)
Microsoft Office 2007 Primary Interop Assemblies (HKLM\...\{50120000-1105-0000-0000-0000000FF1CE}) (Version: 12.0.4518.1014 - Microsoft Corporation)
Microsoft Office 2007 Service Pack 3 (SP3) (HKLM\...\{90120000-0030-0000-0000-0000000FF1CE}_ENTERPRISE_{6E107EB7-8B55-48BF-ACCB-199F86A2CD93}) (Version:  - Microsoft)
Microsoft Office Enterprise 2007 (HKLM\...\ENTERPRISE) (Version: 12.0.6612.1000 - Microsoft Corporation)
Microsoft Office File Validation Add-In (HKLM\...\{90140000-2005-0000-0000-0000000FF1CE}) (Version: 14.0.5130.5003 - Microsoft Corporation)
Microsoft Office Outlook Connector (HKLM\...\{95140000-007A-0409-0000-0000000FF1CE}) (Version: 14.0.5118.5000 - Microsoft Corporation)
Microsoft Office Professional Edition 2003 (HKLM\...\{90110409-6000-11D3-8CFE-0150048383C9}) (Version: 11.0.8173.0 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.50709.0 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030 (HKLM\...\{33d1fd90-4274-48a1-9bc1-97e33d9c2d6f}) (Version: 11.0.61030.0 - Microsoft Corporation)
Movie Maker (HKLM\...\{38F03569-A636-4CF3-BDDE-032C8C251304}) (Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
Movie Maker (HKLM\...\{DD67BE4B-7E62-4215-AFA3-F123A800A389}) (Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
Mozilla Firefox 47.0.1 (x86 en-US) (HKLM\...\Mozilla Firefox 47.0.1 (x86 en-US)) (Version: 47.0.1 - Mozilla)
MSXML 4.0 SP2 Parser and SDK (HKLM\...\{716E0306-8318-4364-8B8F-0CC4E9376BAC}) (Version: 4.20.9818.0 - Microsoft Corporation)
MSXML 4.0 SP3 Parser (HKLM\...\{196467F1-C11F-4F76-858B-5812ADC83B94}) (Version: 4.30.2100.0 - Microsoft Corporation)
MSXML 4.0 SP3 Parser (KB2721691) (HKLM\...\{355B5AC0-CEEE-42C5-AD4D-7F3CFD806C36}) (Version: 4.30.2114.0 - Microsoft Corporation)
MSXML 4.0 SP3 Parser (KB2758694) (HKLM\...\{1D95BA90-F4F8-47EC-A882-441C99D30C1E}) (Version: 4.30.2117.0 - Microsoft Corporation)
MSXML 4.0 SP3 Parser (KB973685) (HKLM\...\{859DFA95-E4A6-48CD-B88E-A3E483E89B44}) (Version: 4.30.2107.0 - Microsoft Corporation)
Nero 7 Essentials (HKLM\...\{1DED92A7-05FA-4736-8AEA-1BE2363F1033}) (Version: 7.02.9463 - Nero AG)
neroxml (HKLM\...\{56C049BE-79E9-4502-BEA7-9754A3E60F9B}) (Version: 1.0.0 - Nero AG) Hidden
Nuance PDF Viewer Plus (HKLM\...\{8BEC4B51-312E-4449-A657-A9A7397D6168}) (Version: 5.03.3280 - Nuance Communications, Inc)
ODT Viewer version 1.0 (HKLM\...\{CAA1B43B-7CDA-4D58-B9A3-1050C358CB2D}_is1) (Version: 1.0 - odtviewer.com)
Photo Common (HKLM\...\{CAA0F57A-BA8C-4AD8-AA03-F32B0E4F5623}) (Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
Photo Gallery (HKLM\...\{07AAB66E-4718-422D-9218-4AFB3C922A71}) (Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
Photo Gallery (HKLM\...\{C992FFE0-AC32-4FA9-BC9A-F1637B9E655D}) (Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
Realtek High Definition Audio Driver (HKLM\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.5936 - Realtek Semiconductor Corp.)
SafeZone Stable 1.51.2220.53 (HKLM\...\SafeZone 1.51.2220.53) (Version: 1.51.2220.53 - Avast Software) Hidden
SAMSUNG USB Driver for Mobile Phones (HKLM\...\{D0795B21-0CDA-4a92-AB9E-6E92D8111E44}) (Version: 1.5.45.0 - SAMSUNG Electronics Co., Ltd.)
Scansoft PDF Professional (HKLM\...\{068724F8-D8BE-4B43-8DDD-B9FE9E49FD76}) (Version:  - ) Hidden
Spybot - Search & Destroy (HKLM\...\{B4092C6D-E886-4CB2-BA68-FE5A88D31DE6}_is1) (Version: 1.6.2 - Safer Networking Limited)
SUPERAntiSpyware (HKLM\...\{CDDCBBF1-2703-46BC-938B-BCC81A1EEAAA}) (Version: 6.0.1186 - SUPERAntiSpyware.com)
Update for 2007 Microsoft Office System (KB967642) (HKLM\...\{90120000-0030-0000-0000-0000000FF1CE}_ENTERPRISE_{C444285D-5E4F-48A4-91DD-47AAAA68E92D}) (Version:  - Microsoft)
VC80CRTRedist - 8.0.50727.6195 (HKLM\...\{933B4015-4618-4716-A828-5289FC03165F}) (Version: 1.2.0 - DivX, Inc) Hidden
Visual Studio 2005 Tools for Office Second Edition Runtime (HKLM\...\Microsoft Visual Studio 2005 Tools for Office Runtime) (Version:  - Microsoft Corporation)
VLC media player (HKLM\...\VLC media player) (Version: 2.2.2 - VideoLAN)
Winamp (HKLM\...\Winamp) (Version: 5.65  - Nullsoft, Inc)
Winamp Detector Plug-in (HKCU\...\Winamp Detect) (Version: 1.0.0.1 - Nullsoft, Inc)
Windows Live Essentials (HKLM\...\WinLiveSuite) (Version: 16.4.3528.0331 - Microsoft Corporation)
WinRAR 5.11 (32-bit) (HKLM\...\WinRAR archiver) (Version: 5.11.0 - win.rar GmbH)
WinZip 18.0 (HKLM\...\{CD95F661-A5C4-44F5-A6AA-ECDD91C240E0}) (Version: 18.0.11023 - WinZip Computing, S.L. )
Xvid Video Codec (HKLM\...\Xvid Video Codec 1.3.2) (Version: 1.3.2 - Xvid Team)
 
========================= Devices: ================================
 
 
========================= Memory info: ===================================
 
Percentage of memory in use: 77%
Total physical RAM: 3036.8 MB
Available physical RAM: 693.85 MB
Total Virtual: 6071.93 MB
Available Virtual: 2070.36 MB
 
========================= Partitions: =====================================
 
1 Drive c: () (Fixed) (Total:453.75 GB) (Free:127.21 GB) NTFS
 
========================= Users: ========================================
 
User accounts for \\STEVEFRANK
 
Administrator            Ericsun                  Guest                    
 
========================= Restore Points ==================================
 
03-07-2016 04:00:14 Scheduled Checkpoint
10-07-2016 08:49:52 Scheduled Checkpoint
14-07-2016 21:47:56 Windows Update
21-07-2016 18:35:39 Windows Update
26-07-2016 13:19:05 Windows Update
31-07-2016 01:00:56 Windows Update
07-08-2016 04:00:23 Scheduled Checkpoint
07-08-2016 19:51:56 Restore Operation
07-08-2016 20:15:35 Windows Update
09-08-2016 19:28:21 Installed Image Composite Editor
10-08-2016 17:59:18 Windows Update
13-08-2016 17:29:03 Windows Update
17-08-2016 20:24:16 Windows Update
25-08-2016 04:00:22 Scheduled Checkpoint
29-08-2016 14:47:31 Windows Update
05-09-2016 22:47:28 Scheduled Checkpoint
11-09-2016 15:53:36 Restore Operation
15-09-2016 20:49:12 Windows Update
 
**** End of log ****


#9 Broni

Broni

    The Coolest BC Computer


  • BC Advisor
  • 42,754 posts
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  • Gender:Male
  • Location:Daly City, CA
  • Local time:03:09 AM

Posted 21 September 2016 - 11:52 AM

p22002970.gif Download Temp File Cleaner (TFC)
Alternate download: http://www.itxassociates.com/OT-Tools/TFC.exe
Double click on TFC.exe to run the program.
Click on Start button to begin cleaning process.
TFC will close all running programs, and it may ask you to restart computer.

p22002970.gif Please download AdwCleaner by Xplode onto your desktop.

  • Close all open programs and internet browsers.
  • Double click on adwcleaner.exe to run the tool.
  • Click on Scan button.
  • When the scan has finished click on Clean button.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the contents of that logfile with your next reply.
  • You can find the logfile at C:\AdwCleaner[S1].txt as well.


p22002970.gif Please download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.


p22002970.gif Download Sophos Free Virus Removal Tool and save it to your desktop.
  • Double click the icon and select Run
  • Click Next
  • Select I accept the terms in this license agreement, then click Next twice
  • Click Install
  • Click Finish to launch the program
  • Once the virus database has been updated click Start Scanning
  • If any threats are found click Details, then View log file... (bottom left hand corner)
  • Copy and paste the results in your reply
  • Close the Notepad document, close the Threat Details screen, then click Start cleanup
  • Click Exit to close the program


My Website

My help doesn't cost a penny, but if you'd like to consider a donation, click DONATE

 


#10 spodekmodek

spodekmodek
  • Topic Starter

  • Members
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  • Gender:Male
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Posted 22 September 2016 - 04:36 PM

Hi BC Advisor

What does it mean when trying to Run the Sophos program it says Error Message  "Could not access location data"



#11 Broni

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Posted 22 September 2016 - 08:07 PM

Try this instead....

 

Please run a free online scan with the ESET Online Scanner

  • Disable your antivirus program
  • Under "ESET Online Scanner" click on "Scan now" button.
  • It'll download small file "esetonlinescanner_enu.exe".
  • Double click on downloaded file.
  • Click on Accept button.
  • Checkmark "Disable detection of potentially unwanted applications".
  • Click Scan
  • Accept any security warnings from your browser.
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, click List of found threats
  • Click on Export to text file , and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.

 


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#12 spodekmodek

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Posted 26 September 2016 - 04:41 PM

Hi BC Advisor
 
The ESET Online scanner did not come back with any malicious entities.(none of the programs found any yet)
The AdwCleaner results are listed below.
 
Thanks again for your attention,
 
 
# AdwCleaner v6.020 - Logfile created 22/09/2016 at 11:36:47
# Updated on 14/09/2016 by ToolsLib
# Database : 2016-09-22.1 [Server]
# Operating System : Windows 7 Professional Service Pack 1 (X86)
# Username : Ericsun - STEVEFRANK
# Running from : C:\Users\Ericsun\Desktop\adwcleaner_6.020.exe
# Mode: Clean
 
 
 
***** [ Services ] *****
 
 
 
***** [ Folders ] *****
 
[-] Folder deleted: C:\Users\Ericsun\AppData\Roaming\Yahoo!\Companion
[-] Folder deleted: C:\ProgramData\Free Youtube Downloader
[#] Folder deleted on reboot: C:\ProgramData\Application Data\Free Youtube Downloader
[-] Folder deleted: C:\extensions
 
 
***** [ Files ] *****
 
 
 
***** [ DLL ] *****
 
 
 
***** [ WMI ] *****
 
 
 
***** [ Shortcuts ] *****
 
 
 
***** [ Scheduled Tasks ] *****
 
 
 
***** [ Registry ] *****
 
[-] Key deleted: HKLM\SOFTWARE\Classes\metnsd
[-] Key deleted: HKLM\SOFTWARE\Classes\YBrowserToolbar.YBrowserToolbar
[-] Key deleted: HKLM\SOFTWARE\Classes\YBrowserToolbar.YBrowserToolbar.1
[-] Key deleted: HKLM\SOFTWARE\Classes\YMERemote.YMECompPlugin
[-] Key deleted: HKLM\SOFTWARE\Classes\YMERemote.YMECompPlugin.1
[-] Key deleted: HKLM\SOFTWARE\Classes\AppID\{51BEE30D-EEC8-4BA3-930B-298B8E759EB1}
[-] Key deleted: HKLM\SOFTWARE\Classes\AppID\{7D831388-D405-4272-9511-A07440AD2927}
[-] Key deleted: HKLM\SOFTWARE\Classes\CLSID\{3CCC052E-BDEE-408A-BEA7-90914EF2964B}
[-] Key deleted: HKLM\SOFTWARE\Classes\CLSID\{61F47056-E400-43D3-AF1E-AB7DFFD4C4AD}
[-] Key deleted: HKLM\SOFTWARE\Classes\CLSID\{E2B98EEA-EE55-4E9B-A8C1-6E5288DF785A}
[-] Key deleted: HKLM\SOFTWARE\Classes\Interface\{E7270EC6-0113-4A78-B610-E501D0A9E48E}
[-] Key deleted: HKLM\SOFTWARE\Classes\Interface\{8233093C-178B-484B-979E-3C6B5B147DBC}
[-] Key deleted: HKLM\SOFTWARE\Classes\TypeLib\{B722ED8B-0B38-408E-BB89-260C73BCF3D4}
[-] Key deleted: HKU\S-1-5-21-1531440668-513292944-2101247418-1002\Software\CoinisRevShare
[-] Key deleted: HKU\S-1-5-21-1531440668-513292944-2101247418-1002\Software\Yahoo\Companion
[-] Key deleted: HKU\S-1-5-21-1531440668-513292944-2101247418-1002\Software\Yahoo\YFriendsBar
[-] Key deleted: HKU\S-1-5-21-1531440668-513292944-2101247418-1002\Software\AppDataLow\Software\Yahoo\Companion
[#] Key deleted on reboot: HKCU\Software\CoinisRevShare
[#] Key deleted on reboot: HKCU\Software\Yahoo\Companion
[#] Key deleted on reboot: HKCU\Software\Yahoo\YFriendsBar
[#] Key deleted on reboot: HKCU\Software\AppDataLow\Software\Yahoo\Companion
[-] Key deleted: HKLM\SOFTWARE\Yahoo\Companion
[-] Key deleted: HKLM\SOFTWARE\Microsoft\Shared Tools\MsConfig\StartupReg\PC Speed Maximizer
[-] Key deleted: HKLM\SOFTWARE\Classes\AppID\DownloadProxy.EXE
[-] Key deleted: HKLM\SOFTWARE\Classes\AppID\YMERemote.DLL
 
 
***** [ Web browsers ] *****
 
[-] Chrome preferences cleaned: "browser.search.selectedEngine" -  "Astromenda"
[-] Chrome preferences cleaned: "extensions.astrmndasr.hmpgUrl" -  "hxxp://astromenda.com/?f=1&a=ast_tier1_14_44_ch&cd=2XzuyEtN2Y1L1QzuzzyEtB0BtB0BzzyC0E0CyDyBtAzy0C0EtN0D0Tzu0StCtDtAtBtN1L2XzutAtFyDtFtCtFyEtN1L1CzutCyEtBzytDyD1V1QtN1L1G1B1V1N2Y1L1Qzu2SyCyB0CzytD0A0AzztGzy0ByCzztGyBtC0F0AtGyCyEyDtDtGyEtCtCtAzztB0EyCtA0CtCtB2QtN1M1F1B2Z1V1N2Y1L1Qzu2StC0DyCyCtD0F0AzytG0ByDtC0CtGyE0EyEyBtGzztDtA0EtGyDyDyBtD0FtDyDyEtA0CtCtB2Q&cr=1657777882&ir="
[-] Chrome preferences cleaned: "extensions.astrmndasr.newTabUrl" -  "hxxp://astromenda.com/?f=2&a=ast_tier1_14_44_ch&cd=2XzuyEtN2Y1L1QzuzzyEtB0BtB0BzzyC0E0CyDyBtAzy0C0EtN0D0Tzu0StCtDtAtBtN1L2XzutAtFyDtFtCtFyEtN1L1CzutCyEtBzytDyD1V1QtN1L1G1B1V1N2Y1L1Qzu2SyCyB0CzytD0A0AzztGzy0ByCzztGyBtC0F0AtGyCyEyDtDtGyEtCtCtAzztB0EyCtA0CtCtB2QtN1M1F1B2Z1V1N2Y1L1Qzu2StC0DyCyCtD0F0AzytG0ByDtC0CtGyE0EyEyBtGzztDtA0EtGyDyDyBtD0FtDyDyEtA0CtCtB2Q&cr=1657777882&ir="
[-] Chrome preferences cleaned: "extensions.astrmndasr.prtnrId" -  "WSE_Astromenda"
[-] Chrome preferences cleaned: "extensions.astrmndasr.srchPrvdr" -  "Astromenda"
[-] Chrome preferences cleaned: "extensions.astrmndasr.tlbrSrchUrl" -  "hxxp://astromenda.com/?f=3&a=ast_tier1_14_44_ch&cd=2XzuyEtN2Y1L1QzuzzyEtB0BtB0BzzyC0E0CyDyBtAzy0C0EtN0D0Tzu0StCtDtAtBtN1L2XzutAtFyDtFtCtFyEtN1L1CzutCyEtBzytDyD1V1QtN1L1G1B1V1N2Y1L1Qzu2SyCyB0CzytD0A0AzztGzy0ByCzztGyBtC0F0AtGyCyEyDtDtGyEtCtCtAzztB0EyCtA0CtCtB2QtN1M1F1B2Z1V1N2Y1L1Qzu2StC0DyCyCtD0F0AzytG0ByDtC0CtGyE0EyEyBtGzztDtA0EtGyDyDyBtD0FtDyDyEtA0CtCtB2Q&cr=1657777882&ir=&q="
[-] [C:\Users\Ericsun\AppData\Local\Google\Chrome\User Data\Default\Web data] [Search Provider] Deleted: aol.com
[-] [C:\Users\Ericsun\AppData\Local\Google\Chrome\User Data\Default\Web data] [Search Provider] Deleted: funmoods.com
[-] [C:\Users\Ericsun\AppData\Local\Google\Chrome\User Data\Default\Web data] [Search Provider] Deleted: ask.com
 
 
*************************
 
:: "Tracing" keys deleted
:: Winsock settings cleared
 
*************************
 
C:\AdwCleaner\AdwCleaner[C0].txt - [4884 Bytes] - [22/09/2016 11:36:47]
C:\AdwCleaner\AdwCleaner[R0].txt - [2991 Bytes] - [22/07/2014 14:27:49]
C:\AdwCleaner\AdwCleaner[R1].txt - [1046 Bytes] - [22/07/2014 15:32:59]
C:\AdwCleaner\AdwCleaner[R2].txt - [1107 Bytes] - [22/07/2014 15:41:52]
C:\AdwCleaner\AdwCleaner[R3].txt - [1171 Bytes] - [22/07/2014 15:46:31]
C:\AdwCleaner\AdwCleaner[R4].txt - [1282 Bytes] - [24/07/2014 18:28:36]
C:\AdwCleaner\AdwCleaner[R5].txt - [1413 Bytes] - [31/07/2014 23:38:15]
C:\AdwCleaner\AdwCleaner[R6].txt - [1423 Bytes] - [07/08/2014 15:11:57]
C:\AdwCleaner\AdwCleaner[R7].txt - [1653 Bytes] - [12/08/2014 22:34:34]
C:\AdwCleaner\AdwCleaner[R8].txt - [2031 Bytes] - [22/09/2016 10:11:37]
C:\AdwCleaner\AdwCleaner[S0].txt - [2907 Bytes] - [22/07/2014 14:29:01]
C:\AdwCleaner\AdwCleaner[S1].txt - [1375 Bytes] - [22/07/2014 16:15:39]
C:\AdwCleaner\AdwCleaner[S2].txt - [1343 Bytes] - [24/07/2014 18:31:09]
C:\AdwCleaner\AdwCleaner[S3].txt - [1474 Bytes] - [31/07/2014 23:41:29]
C:\AdwCleaner\AdwCleaner[S4].txt - [1484 Bytes] - [07/08/2014 15:13:35]
C:\AdwCleaner\AdwCleaner[S5].txt - [1714 Bytes] - [12/08/2014 22:36:40]
C:\AdwCleaner\AdwCleaner[S6].txt - [2462 Bytes] - [22/09/2016 10:31:30]
C:\AdwCleaner\AdwCleaner[S7].txt - [5614 Bytes] - [22/09/2016 11:35:43]
 
########## EOF - C:\AdwCleaner\AdwCleaner[C0].txt - [6198 Bytes] ##########


#13 Broni

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Posted 26 September 2016 - 07:40 PM

Your computer is clean p3879546.jpg

1. This step will remove all cleaning tools we used, it'll reset restore points (so you won't get reinfected by accidentally using some older restore point) and it'll make some other minor adjustments...
This is a very crucial step so make sure you don't skip it.
Download 51a5ce45263de-delfix.pngDelFix by Xplode to your desktop. Delfix will delete all the used tools and logfiles.

Double-click Delfix.exe to start the tool.
Make sure the following items are checked:

  • Activate UAC (optional; some users prefer to keep it off)
  • Remove disinfection tools
  • Create registry backup
  • Purge System Restore
  • Reset system settings

Now click "Run" and wait patiently.
Once finished a logfile will be created. You don't have to attach it to your next reply.

2. Make sure Windows Updates are current.

3. If any trojans, rootkits or bootkits were listed among your infection(s), make sure, you change all of your on-line important passwords (bank account(s), secured web sites, etc.) immediately!

4. Check if your browser plugins are up to date.
Firefox - https://www.mozilla.org/en-US/plugincheck/
other browsers: https://browsercheck.qualys.com/ (click on "Scan without installing plugin" and then on "Scan now")

5. Download, and install WOT (Web OF Trust): http://www.mywot.com/. It'll warn you (in most cases) about dangerous web sites.

6. Run Malwarebytes "Quick scan" once in a while to assure safety of your computer.

7. Run Temporary File Cleaner (TFC), AdwCleaner and Junkware Removal Tool (JRT) weekly (you need to redownload these tools since they were removed by DelFix).

8. Download and install Secunia Personal Software Inspector (PSI): http://secunia.com/vulnerability_scanning/personal/. The Secunia PSI is a FREE security tool designed to detect vulnerable and out-dated programs and plug-ins which expose your PC to attacks. Run it weekly.

9. (optional) If you want to keep all your programs up to date, download and install FileHippo Update Checker.
The Update Checker will scan your computer for installed software, check the versions and then send this information to FileHippo.com to see if there are any newer releases.

10. When installing\updating ANY program, make sure you always select "Custom " installation, so you can UN-check any possible "drive-by-install" (foistware), like toolbars etc., which may try to install along with the legitimate program. Do NOT click "Next" button without looking at any given page.

11. Read:
How did I get infected?, With steps so it does not happen again!: http://www.bleepingcomputer.com/forums/topic2520.html
Simple and easy ways to keep your computer safe and secure on the Internet: http://www.bleepingcomputer.com/tutorials/keep-your-computer-safe-online/
About those Toolbars and Add-ons - Potentially Unwanted Programs (PUPs) which change your browser settings: http://www.bleepingcomputer.com/forums/t/407147/answers-to-common-security-questions-best-practices/#entry3187642

12. Please, let me know, how your computer is doing.


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#14 spodekmodek

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Posted 26 September 2016 - 07:53 PM

I can't thank you enough for the time spent helping me out BC Advisor.

From what I printed, was their an infection at all?

 

I will indeed complete the process with your instructions.

 

Your fighting the great fight!

 

Much obliged,

 

Spodemode



#15 Broni

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Posted 26 September 2016 - 08:34 PM

You're very welcome p22002759.gif

 

Nothing serious there. Just some adware and junk.

 

Good luck and stay safe :)


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