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strange music playing when booting up


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4 replies to this topic

#1 Satopu

Satopu

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Posted 20 September 2016 - 04:52 AM

Hello, 

 

I'm not sure if this is the right forum but when I boot my computer I get weird music in the background. 

 

Here is my hjt log file. Thank you for any support you can provide. 

 

Logfile of Trend Micro HijackThis v2.0.5
Scan saved at 6:38:46 PM, on 9/20/2016
Platform: Unknown Windows (WinNT 6.02.1008)
MSIE: Internet Explorer v11.0 (11.00.10586.0589)
 
 
Boot mode: Normal
 
Running processes:
C:\Program Files\WindowsApps\Microsoft.Messaging_2.15.20002.0_x86__8wekyb3d8bbwe\SkypeHost.exe
C:\Program Files (x86)\NVIDIA Corporation\Update Core\NvBackend.exe
C:\Program Files (x86)\Intel\Intel® Rapid Storage Technology\IAStorIconLaunch.exe
C:\Program Files (x86)\Multimedia Card Reader(9106)\Shwicon9106.exe
C:\Program Files (x86)\CyberLink\Shared files\brs.exe
C:\Program Files (x86)\Spybot - Search & Destroy 2\SDTray.exe
C:\Program Files (x86)\AVG\Framework\Common\avguix.exe
C:\Users\Anthony\Downloads\HijackThis.exe
C:\Program Files (x86)\CyberLink\Power2Go8\CLMLSvc_P2G8.exe
C:\Program Files (x86)\CyberLink\Power2Go8\CLVDLauncher.exe
C:\Program Files (x86)\CyberLink\Power2Go8\VirtualDrive.exe
 
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://dell13.msn.com
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://dell13.msn.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/p/?LinkId=255141
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/p/?LinkId=255141
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = 
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = 
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = 
F2 - REG:system.ini: UserInit=
O4 - HKLM\..\Run: [IAStorIcon] C:\Program Files (x86)\Intel\Intel® Rapid Storage Technology\IAStorIconLaunch.exe "C:\Program Files (x86)\Intel\Intel® Rapid Storage Technology\IAStorIcon.exe" 60
O4 - HKLM\..\Run: [Shwicon9106] C:\Program Files (x86)\Multimedia Card Reader(9106)\Shwicon9106.exe
O4 - HKLM\..\Run: [RemoteControl10] "C:\Program Files (x86)\CyberLink\PowerDVD10\PDVD10Serv.exe"
O4 - HKLM\..\Run: [BDRegion] C:\Program Files (x86)\Cyberlink\Shared files\brs.exe
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files (x86)\Hp\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [SDTray] "C:\Program Files (x86)\Spybot - Search & Destroy 2\SDTray.exe"
O4 - HKLM\..\Run: [AvgUi] "C:\Program Files (x86)\AVG\Framework\Common\avguirna.exe" /lps=fmw
O4 - HKLM\..\Run: [AVG_UI] "C:\Program Files (x86)\AVG\Av\avuirunnerx.exe" C:\Program Files (x86)\AVG\Av\avgui.exe
O4 - HKCU\..\Run: [Akamai NetSession Interface] "C:\Users\Anthony\AppData\Local\Akamai\netsession_win.exe"
O4 - HKCU\..\Run: [HP ENVY 4500 series (NET)] "C:\Program Files\HP\HP ENVY 4500 series\Bin\ScanToPCActivationApp.exe" -deviceID "CN43O121C905X4:NW" -scfn "HP ENVY 4500 series (NET)" -AutoStart 1
O4 - HKCU\..\Run: [SpybotPostWindows10UpgradeReInstall] "C:\Program Files\Common Files\AV\Spybot - Search and Destroy\Test.exe"
O4 - HKCU\..\Run: [OneDrive] "C:\Users\Anthony\AppData\Local\Microsoft\OneDrive\OneDrive.exe" /background
O4 - HKCU\..\RunOnce: [Uninstall C:\Users\Anthony\AppData\Local\Microsoft\OneDrive\17.3.5951.0827\amd64] C:\WINDOWS\system32\cmd.exe /q /c rmdir /s /q "C:\Users\Anthony\AppData\Local\Microsoft\OneDrive\17.3.5951.0827\amd64"
O4 - HKUS\S-1-5-19\..\Run: [OneDriveSetup] C:\Windows\SysWOW64\OneDriveSetup.exe /thfirstsetup (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [OneDriveSetup] C:\Windows\SysWOW64\OneDriveSetup.exe /thfirstsetup (User 'NETWORK SERVICE')
O9 - Extra button: HP Smart Print - {22CC3EBD-C286-43aa-B8E6-06B115F74162} - C:\Program Files (x86)\Hewlett-Packard\Smart Print\SmartPrintSetup.exe
O9 - Extra 'Tools' menuitem: HP Smart Print - {22CC3EBD-C286-43aa-B8E6-06B115F74162} - C:\Program Files (x86)\Hewlett-Packard\Smart Print\SmartPrintSetup.exe
O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics
O18 - Protocol: tbauth - {14654CA6-5711-491D-B89A-58E571679951} - C:\Windows\SysWOW64\tbauth.dll
O18 - Protocol: windows.tbauth - {14654CA6-5711-491D-B89A-58E571679951} - C:\Windows\SysWOW64\tbauth.dll
O18 - Protocol: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
O20 - Winlogon Notify: SDWinLogon - SDWinLogon.dll (file missing)
O23 - Service: Adobe Flash Player Update Service (AdobeFlashPlayerUpdateSvc) - Adobe Systems Incorporated - C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe
O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\WINDOWS\System32\alg.exe (file missing)
O23 - Service: AvgAMPS - AVG Technologies CZ, s.r.o. - C:\Program Files (x86)\AVG\Av\avgamps.exe
O23 - Service: AVGIDSAgent - AVG Technologies CZ, s.r.o. - C:\Program Files (x86)\AVG\Av\avgidsagenta.exe
O23 - Service: AVG Service (avgsvc) - AVG Technologies CZ, s.r.o. - C:\Program Files (x86)\AVG\Framework\Common\avgsvca.exe
O23 - Service: AVG WatchDog (avgwd) - AVG Technologies CZ, s.r.o. - C:\Program Files (x86)\AVG\Av\avgwdsvca.exe
O23 - Service: CLHNService3 - Unknown owner - C:\Program Files (x86)\CyberLink\RemoteMedia\Kernel\DMP\CLHNService.exe
O23 - Service: CyberLink Product - 2013/03/28 22:27:48 (CLKMSVC10_38F51D56) - CyberLink - C:\Program Files (x86)\CyberLink\PowerDVD10\NavFilter\kmsvc.exe
O23 - Service: CyberLink Media Server Monitor Service - Unknown owner - C:\Program Files (x86)\CyberLink\MediaSharing\Kernel\DMS\CLMSMonitorService.exe
O23 - Service: CyberLink Media Server Service - CyberLink - C:\Program Files (x86)\CyberLink\MediaSharing\Kernel\DMS\CLMSServer.exe
O23 - Service: Dell Digital Delivery Service (DellDigitalDelivery) - Dell Products, LP. - c:\Program Files (x86)\Dell Digital Delivery\DeliveryService.exe
O23 - Service: @%SystemRoot%\system32\DiagSvcs\DiagnosticsHub.StandardCollector.ServiceRes.dll,-1000 (diagnosticshub.standardcollector.service) - Unknown owner - C:\WINDOWS\system32\DiagSvcs\DiagnosticsHub.StandardCollector.Service.exe (file missing)
O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\WINDOWS\System32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\WINDOWS\system32\fxssvc.exe (file missing)
O23 - Service: FileZilla Server FTP server (FileZilla Server) - FileZilla Project - C:\Program Files (x86)\FileZilla Server\FileZilla Server.exe
O23 - Service: NVIDIA GeForce Experience Service (GfExperienceService) - NVIDIA Corporation - C:\Program Files\NVIDIA Corporation\GeForce Experience Service\GfExperienceService.exe
O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
O23 - Service: HP Support Solutions Framework Service (HPSupportSolutionsFrameworkService) - Hewlett-Packard Company - C:\Program Files (x86)\Hp\Common\HPSupportSolutionsFrameworkService.exe
O23 - Service: ????® ????·?????·?????? (IAStorDataMgrSvc) - Intel Corporation - C:\Program Files (x86)\Intel\Intel® Rapid Storage Technology\IAStorDataMgrSvc.exe
O23 - Service: @%SystemRoot%\system32\ieetwcollectorres.dll,-1000 (IEEtwCollectorService) - Unknown owner - C:\WINDOWS\system32\IEEtwCollector.exe (file missing)
O23 - Service: Intel® Capability Licensing Service Interface - Intel® Corporation - c:\Program Files\Intel\iCLS Client\HeciServer.exe
O23 - Service: Intel® Dynamic Application Loader Host Interface Service (jhi_service) - Intel Corporation - C:\Program Files (x86)\Intel\Intel® Management Engine Components\DAL\jhi_service.exe
O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\WINDOWS\system32\lsass.exe (file missing)
O23 - Service: Intel® Management and Security Application Local Management Service (LMS) - Intel Corporation - C:\Program Files (x86)\Intel\Intel® Management Engine Components\LMS\LMS.exe
O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\WINDOWS\System32\msdtc.exe (file missing)
O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\WINDOWS\system32\lsass.exe (file missing)
O23 - Service: NVIDIA Network Service (NvNetworkService) - NVIDIA Corporation - C:\Program Files (x86)\NVIDIA Corporation\NetService\NvNetworkService.exe
O23 - Service: NVIDIA Streamer Network Service (NvStreamNetworkSvc) - NVIDIA Corporation - C:\Program Files\NVIDIA Corporation\NvStreamSrv\NvStreamNetworkService.exe
O23 - Service: NVIDIA Streamer Service (NvStreamSvc) - NVIDIA Corporation - C:\Program Files\NVIDIA Corporation\NvStreamSrv\NvStreamService.exe
O23 - Service: NVIDIA Display Driver Service (nvsvc) - Unknown owner - C:\WINDOWS\system32\nvvsvc.exe (file missing)
O23 - Service: Cyberlink RichVideo Service(CRVS) (RichVideo) - Unknown owner - C:\Program Files (x86)\CyberLink\Shared files\RichVideo.exe
O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\WINDOWS\system32\locator.exe (file missing)
O23 - Service: Realtek Audio Service (RtkAudioService) - Realtek Semiconductor - C:\Program Files\Realtek\Audio\HDA\RtkAudioService64.exe
O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\WINDOWS\system32\lsass.exe (file missing)
O23 - Service: Spybot-S&D 2 Scanner Service (SDScannerService) - Safer-Networking Ltd. - C:\Program Files (x86)\Spybot - Search & Destroy 2\SDFSSvc.exe
O23 - Service: Spybot-S&D 2 Updating Service (SDUpdateService) - Safer-Networking Ltd. - C:\Program Files (x86)\Spybot - Search & Destroy 2\SDUpdSvc.exe
O23 - Service: Spybot-S&D 2 Security Center Service (SDWSCService) - Safer-Networking Ltd. - C:\Program Files (x86)\Spybot - Search & Destroy 2\SDWSCSvc.exe
O23 - Service: @%SystemRoot%\system32\SensorDataService.exe,-101 (SensorDataService) - Unknown owner - C:\WINDOWS\System32\SensorDataService.exe (file missing)
O23 - Service: SoftThinks Agent Service (SftService) - SoftThinks SAS - C:\Program Files (x86)\Dell Backup and Recovery\sftservice.exe
O23 - Service: Skype Updater (SkypeUpdate) - Skype Technologies - C:\Program Files (x86)\Skype\Updater\Updater.exe
O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\WINDOWS\System32\snmptrap.exe (file missing)
O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\WINDOWS\System32\spoolsv.exe (file missing)
O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\WINDOWS\system32\sppsvc.exe (file missing)
O23 - Service: NVIDIA Stereoscopic 3D Driver Service (Stereo Service) - NVIDIA Corporation - C:\Program Files (x86)\NVIDIA Corporation\3D Vision\nvSCPAPISvr.exe
O23 - Service: TeamViewer 11 (TeamViewer) - TeamViewer GmbH - C:\Program Files (x86)\TeamViewer\TeamViewer_Service.exe
O23 - Service: @%SystemRoot%\system32\TieringEngineService.exe,-702 (TieringEngineService) - Unknown owner - C:\WINDOWS\system32\TieringEngineService.exe (file missing)
O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\WINDOWS\system32\UI0Detect.exe (file missing)
O23 - Service: Intel® Management and Security Application User Notification Service (UNS) - Intel Corporation - C:\Program Files (x86)\Intel\Intel® Management Engine Components\UNS\UNS.exe
O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\WINDOWS\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\WINDOWS\System32\vds.exe (file missing)
O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\WINDOWS\system32\vssvc.exe (file missing)
O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\WINDOWS\system32\wbengine.exe (file missing)
O23 - Service: @%ProgramFiles%\Windows Defender\MpAsDesc.dll,-320 (WdNisSvc) - Unknown owner - C:\Program Files (x86)\Windows Defender\NisSrv.exe (file missing)
O23 - Service: @%ProgramFiles%\Windows Defender\MpAsDesc.dll,-310 (WinDefend) - Unknown owner - C:\Program Files (x86)\Windows Defender\MsMpEng.exe (file missing)
O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\WINDOWS\system32\wbem\WmiApSrv.exe (file missing)
O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)
O23 - Service: ZAtheros Wlan Agent - Atheros - C:\Program Files (x86)\Dell Wireless\Ath_WlanAgent.exe
 
--
End of file - 13126 bytes
 


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#2 nasdaq

nasdaq

  • Malware Response Team
  • 38,925 posts
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  • Gender:Male
  • Location:Montreal, QC. Canada
  • Local time:02:04 PM

Posted 20 September 2016 - 10:03 AM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
===

Download the version of this tool for your operating system.
Farbar Recovery Scan Tool (64 bit)
Farbar Recovery Scan Tool (32 bit)
and save it to a folder on your computer's Desktop.
Double-click to run it. When the tool opens click Yes to disclaimer.
Press Scan button.
It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.

How to attach a file to your reply:
In the Reply section in the bottom of the topic Click the "more reply Options" button.
attachlogs.png

Attach the file.
Select the "Choose a File" navigate to the location of the File.
Click the file you wish to Attach.

Click the Add reply button.
===

Please post the logs for my review.

Wait for further instructions.

===

p.s.
HijackThis is no longer supported and nor ready for your Operating system.
I suggest your remove via the Control panel > Programs > Programs and Features Applet.
Use the Farbar tool from now on to report problems.
<<<>>>

#3 Satopu

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Posted 22 September 2016 - 03:28 AM

Thank you very much for your reply. I have included the two files you requested. 

Attached Files



#4 nasdaq

nasdaq

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Posted 22 September 2016 - 12:41 PM

ATTENTION: System Restore is disabled
Turn System Restore On for Drives in Windows 10
http://www.tenforums.com/tutorials/4533-system-protection-turn-off-drives-windows-10-a.html
===

Press the windows key Windows_Logo_key.gif+ r on your keyboard at the same time. This will open the RUN BOX.
Type Notepad and and click the OK key.
Please copy the entire contents of the code box below to the a new file.
 

start

CreateRestorePoint:
EmptyTemp:
CloseProcesses:

HKLM-x32\...\Run: [] => [X]
Winlogon\Notify\SDWinLogon-x32: SDWinLogon.dll [X]
FF Plugin-x32: @pandonetworks.com/PandoWebPlugin -> C:\Program Files (x86)\Pando Networks\Media Booster\npPandoWebPlugin.dll [No File]
FF HKLM-x32\...\Thunderbird\Extensions: [msktbird@mcafee.com] - C:\Program Files\McAfee\MSK => not found
CHR Plugin: (Native Client) - C:\Program Files (x86)\Google\Chrome\Application\53.0.2785.116\ppGoogleNaClPluginChrome.dll => No File
CHR Plugin: (Chrome PDF Viewer) - C:\Program Files (x86)\Google\Chrome\Application\53.0.2785.116\pdf.dll => No File
CHR Plugin: (Google Update) - C:\Program Files (x86)\Google\Update\1.3.21.123\npGoogleUpdate3.dll => No File
CHR Plugin: (McAfee SecurityCenter) - c:\progra~2\mcafee\msc\npmcsn~1.dll => No File
CHR Extension: (Chrome Web Store Payments) - C:\Users\Anthony\AppData\Local\Google\Chrome\User Data\Default\Extensions\nmmhkkegccagdldgiimedpiccmgmieda [2016-04-11]
Task: {08A67F7F-6987-43ED-AF86-F5F264E91A56} - \Microsoft\Windows\Setup\GWXTriggers\OutOfSleep-5d -> No File <==== ATTENTION
Task: {0E69942D-42A3-466E-819A-97274BAAB73D} - \PCDEventLauncher -> No File <==== ATTENTION
Task: {1342C74E-89C3-4CF8-91AE-362F536969DA} - \Microsoft\Windows\Setup\gwx\refreshgwxcontent -> No File <==== ATTENTION
Task: {2129FF0F-DCE7-4659-9035-7DEFB4070E03} - \Microsoft\Windows\Setup\GWXTriggers\Time-5d -> No File <==== ATTENTION
Task: {22207014-66E1-44CF-8468-6FBA86896080} - \Microsoft\Windows\Setup\GWXTriggers\Logon-5d -> No File <==== ATTENTION
Task: {25092D75-36BE-437E-AF20-133814891FB8} - \Microsoft\Windows\Setup\GWXTriggers\Telemetry-4xd -> No File <==== ATTENTION
Task: {3DF7CCE2-3BD8-45EA-B46B-432B88EE4F88} - \Microsoft\Windows\Setup\gwx\launchtrayprocess -> No File <==== ATTENTION
Task: {71B38D1C-13BD-4EE9-AFD0-0BDCEF44D929} - \PCDoctorBackgroundMonitorTask -> No File <==== ATTENTION
Task: {7FE0B6C9-91E4-44EE-9DD6-318E4696B4DB} - \Microsoft\Windows\Setup\gwx\refreshgwxconfigandcontent -> No File <==== ATTENTION
Task: {88E5AE19-E3B7-45B3-AC6C-525860B184B9} - \Microsoft\Windows\Setup\GWXTriggers\OutOfIdle-5d -> No File <==== ATTENTION
Task: {8A67CFC8-263A-40AD-8488-6AA49089A01B} - \SystemToolsDailyTest -> No File <==== ATTENTION
Task: {95A1073C-FADC-4F7D-B25C-8EC75AE1F2C9} - \Microsoft\Windows\Setup\gwx\refreshgwxconfig -> No File <==== ATTENTION
Task: {DD889F14-5014-4606-8033-4AAEF1958148} - \Microsoft\Windows\Setup\GWXTriggers\refreshgwxconfig-B -> No File <==== ATTENTION
Task: {FED21928-0801-4B06-86EF-A516A8EB047B} - \Microsoft\Windows\Setup\GWXTriggers\MachineUnlock-5d -> No File <==== ATTENTION
AlternateDataStreams: C:\ProgramData\Temp:430C6D84 [127]
AlternateDataStreams: C:\ProgramData\Temp:DFC5A2B2 [105]
C:\Users\Anthony\AppData\Local\Google\Chrome\User Data\Default\Extensions\nmmhkkegccagdldgiimedpiccmgmieda

End
Save the file as fixlist.txt in the same folder where the Farbar tool is running from.
The location is listed in the 3rd line of the Farbar log you have submitted.

Run FRST and click Fix only once and wait.

Restart the computer normally to reset the registry.

The tool will create a log (Fixlog.txt) please post it to your reply.
===

Download Malwarebytes' Anti-Malware from Here

Double-click mbam-setup-2.X.X.XXXX.exe to install the application (X's are the current version number).
  • Make sure a checkmark is placed next to Launch Malwarebytes' Anti-Malware, then click Finish.
  • Once MBAM opens, when it says Your databases are out of date, click the Fix Now button.
  • Click the Settings tab at the top, and then in the left column, select Detections and Protections, and if not already checked place a checkmark in the selection box for Scan for rootkits.
  • Click the Scan tab at the top of the program window, select Threat Scan and click the Scan Now button.
  • If you receive a message that updates are available, click the Update Now button (the update will be downloaded, installed, and the scan will start).
  • The scan may take some time to finish,so please be patient.
  • If potential threats are detected, ensure that Quarantine is selected as the Action for all the listed items, and click the Apply Actions button.
  • While still on the Scan tab, click the link for View detailed log, and in the window that opens click the Export button, select Text file (*.txt), and save the log to your Desktop.
  • The log is automatically saved by MBAM and can also be viewed by clicking the History tab and then selecting Application Logs.
POST THE LOG FOR MY REVIEW.

Note:
If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts.
Click OK to either and let MBAM proceed with the disinfection process.
If asked to restart the computer, please do so immediately.

===

Please download AdwCleaner by Xplode onto your Desktop.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click the Scan button and wait for the process to complete.
  • Click the LogFile button and the report will open in Notepad.
IMPORTANT
  • If you click the Clean button all items listed in the report will be removed.
If you find some false positive items or programs that you wish to keep, Close the AdwCleaner windows.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click the Scan button and wait for the process to complete.
  • Check off the element(s) you wish to keep.
  • Click on the Clean button follow the prompts.
  • A log file will automatically open after the scan has finished.
  • Please post the content of that log file with your next answer.
  • You can find the log file at C:\AdwCleanerCx.txt (x is a number).
===

Reset Chrome...
Open Google Chrome, click on menu icon google-chrome-setting-icon.png which is located right side top of the google chrome.
 
Click "Settings" then "Show advanced settings" at the bottom of the screen.
 
Click "Reset browser settings" button.
 
Clear your cache and cookies
https://support.google.com/chromebook/answer/183083?hl=en

Restart Chrome.

====

Please post the logs and let me know if the problem persists.

#5 nasdaq

nasdaq

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  • Gender:Male
  • Location:Montreal, QC. Canada
  • Local time:02:04 PM

Posted 28 September 2016 - 12:44 PM

Are you still with me?




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