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Wireless connection stops working at random times


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#1 Mikerosoft

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Posted 20 September 2016 - 03:18 AM

Hi!

 

I'm having a problem with my wireless connection on my Windows 10 laptop (Asus R752L, Intel Core i5, 500GB). This laptop came with Windows 10 (Home?), but we had to upgrade to Windows 10 Education for college.

 

Usually at college, whenever I'm doing something on the internet (downloading a document, browsing the web, making an online test), the internet connection (which is wireless) stops working.

 

The following is a little timeline of what happens;

 

1. Wireless connection becomes really slow/not working

 

2. The wireless connection icon changes into a wireless connection icon with a yellow triangle sign, indicating there's no internet

 

3. Wireless connection icon with the yellow triangle sign changes into a ethernet connected icon, but now with a red error sign, indicating there's no connections available at all (as if the wireless adapter is disconnected/disabled)

 

4. Wireless connection icon comes back, now with a * sign, indicating there ARE internet connections available, but I'm not connected to any.

 

5. Whenever I try to connect to a wifi connection at this point, it tells me there's not a connection available, and I get kicked out of every wireless connection I try to connect to.

 

 

Like I said, this usually happens when I'm at college, which seems like it's a problem with the school network in combination with my wireless card, as the connection at home is flawlessly fast with no disconnects. BUT about 30 minutes ago while I was sitting on the couch at home, the same thing happened. Wireless connection dropped, and I couldn't connect anymore. For now, this hasn't happened in the time I've been typing this.

 

A quick fix I've found for this is to restart the laptop, or open and close the lid. This makes it work for a certain period of time, but it's not a permanent fix. I've contacted my college's helpdesk but they said it's my problem, not theirs.

 

This problem is really frustrating, as I'm doing a study which requires a laptop since most of my homework/assignments/tests/exams are on laptops, and they need an active internet connection.

 

The wireless adapter is a Qualcomm Atheros AR9485 Wireless Network Adapter

 

I've already tried disabling and re-enabling the driver, updating the driver (Windows says the latest drivers are installed), CMD commands (netsh winsock reset, netsh int ip reset, ipconfig /release, /flushdns and /renew) but no luck so far. 

 

 

 

I hope someone can help me, as I really need this laptop and a active internet connection for my college work.

 

 

 

 

Thanks!



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#2 FreeBooter

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Posted 20 September 2016 - 08:34 AM

Install latest wireless adapter driver from website of the wireless card manufacturer.


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#3 Mikerosoft

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Posted 20 September 2016 - 09:16 AM

Hi, I've looked around for the latest driver but I can't find the official manufracturer website. The only site I can find is https://www.qualcomm.com, but they don't offer any drivers.

 

 

 



#4 FreeBooter

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Posted 20 September 2016 - 09:32 AM

Download the driver named AR9485 from below website.

 

https://www.atheros-drivers.com/atheros-wireless-drivers.html


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#5 Mikerosoft

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Posted 20 September 2016 - 12:43 PM

Hi, thank you for the link. I did as you said, but I'm still getting the message that my drivers are already up to date, even after manually trying to install the driver.

 

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#6 FreeBooter

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Posted 20 September 2016 - 03:04 PM

Well you are checking Windows Update for latest wireless adapter driver the latest drivers always can be downloaded from manufacturer of the device Microsoft don't keep latest version of all device drivers. May i ask why are you checking Windows Update for new driver as i have given you instruction on how to download latest driver from wireless adapter manufacturer website have you install this wireless driver provided by wireless adapter manufacturer.


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#7 Mikerosoft

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Posted 20 September 2016 - 03:10 PM

I did download the driver from the website you've provided, and from my knowledge you install new drivers by pressing "Update Driver Software", then you get an option to either look online for the latest driver or browse your local files. I chose the local files option (which is included in the screenshot I've provided), and I'm getting the message that the latest driver is already installed.

 

 

If there's any other method for installing a driver, please let me know.

 

 

 

The following screenshot shows what files are in the downloaded .zip file (which is extracted).

CigH4VK.png



#8 FreeBooter

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Posted 20 September 2016 - 03:20 PM

Well most device drivers are downloaded as executable files so all one need to install is to run the executable file for the driver update. In your case it looks like drive setup executable program is not provided now even do you said you said you have try to upgrade from "Update Driver Software" have you selected the latest driver folder to install drivers store within that folder. If you have done that then uninstall and reinstall the currently installed driver.

 

 

UI4jNm3.jpg


Edited by FreeBooter, 20 September 2016 - 03:21 PM.

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#9 Mikerosoft

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Posted 21 September 2016 - 05:53 AM

Hi, terribly sorry for the late reply.

 

 

Instead of searching for driver software in the location (like you provided in your screenshot), I pressed the button under that (Let me pick from a list of device drivers on my computer), and then selected the driver which was there. I always thought this was the driver that was already installed in the first place, but apparently it wasn't, since it updated the driver (at least, it tells me so.)

 

I'm at college right now and I haven't experienced any cut-outs yet, I'll post back at the end of my day and will let you know if it's fixed or not.



#10 FreeBooter

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Posted 21 September 2016 - 07:31 AM

Glad to know for now issue may have been resolved keep us updated please.


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#11 Mikerosoft

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Posted 26 September 2016 - 02:18 AM

So it's been 5 days since posting here, and I can say the problem hasn't been fixed. It looked like it was fixed, but today it's happening again. I've learned that it usually happens when I'm "intensively" using the internet connection (streaming Spotify, listening to online radio or watching a YouTube video). Internet connection through the cable works perfectly fine without cut-outs, but it's a hassle to find a class with ethernet ports that I can use.

 

I've talked to the person that is closest to the network administration and he's going to help me further on with solutions he can find. I'll keep posting here if we find a solution for this.


Edited by Mikerosoft, 26 September 2016 - 02:18 AM.


#12 FreeBooter

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Posted 26 September 2016 - 05:01 AM

Check the transfer connection speed to wireless router.
Does any other wireless router connected devices or device having same issue as yours?
Use my program to reset TCP/IP protocol suite link is below.
Also reset Windows services to default startup state with my batch script link is below.
Boot Windows into "Safe Mode with Networking" and see issue resolves if it does let us know.

Repair any corrupted Windows system files follow the instructions below.

 

 

 

Open Command Prompt as a administrator by pressing  Win + X, and then press A letter key.

 

Run below command from Command Prompt that is open as administrator.

 

Sfc  /Scannow

 

You would use DISM to fix Windows component store corruption when a sfc /scannow command is unable to repair corrupted or modified Windows system files because the component store (source) is corrupted.

 

Dism /Online /Cleanup-Image /RestoreHealth

 

 SFC should be able to repair the files afterwards. Execute below command to make sure corrupted system files repaired.

 

Sfc  /Scannow

 

 



Repair TCP/IP Protocol Suite Errors

Restore Windows Services To Default Startup Settings


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