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Remove Bogus Popup for Adobe Flash Update


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#1 Bartolo

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Posted 19 September 2016 - 01:54 PM

I have the popup but never did click on the update button. 
 
How can I get rid of it.  I downloaded Malwarebytes but it did not find malware, perhaps because I did not click for update.
 
Using Chrome on a Mac with El Capitan
 
 
Thanks,
Bart

Mod Edit: Moved to Am I Infected from Anti-Virus, Anti-Malware, and Privacy Software

~~ boopme

Edited by boopme, 19 September 2016 - 02:44 PM.


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#2 packetanalyzer

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Posted 19 September 2016 - 02:08 PM

It is possible to have a legitimate pop up to install an Adobe Flash update even if you didn't click the button, but let's check what version of Adobe Flash is currently installed on your computer first. If after we go through these steps it looks like your computer might be infected, I will provide information for you to open a request for assistance removing the infection from your computer.

 

++++ Step 1 Verify the Version of Flash on your Mac ++++

 

  1. Open Safari
  2. Navigate to http://www.adobe.com/software/flash/about/
  3. Verify that you have Flash version 23.0.0.162 installed (the current version of Flash made for Chrome as of this post)

 

++++ Step 2  Share Your Logs++++

 

  1. Please post the version of Flash you have installed in your reply.

 

Thank you,

 

packetanalyzer


Edited by packetanalyzer, 19 September 2016 - 03:41 PM.


#3 Bartolo

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Posted 19 September 2016 - 02:27 PM

Thanks. I am up to date with Flash on Chrome.

 

Security Check seems to be for microsoft only.

 

Is there another program you recommend for Macs?


Edited by Bartolo, 19 September 2016 - 03:23 PM.


#4 packetanalyzer

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Posted 19 September 2016 - 03:41 PM

Hi Bartolo,

 

The post has been updated with instructions for Mac. Please follow those steps and reply. Thank you.



#5 Bartolo

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Posted 19 September 2016 - 03:49 PM

As I said above, I have the latest version of Flash for Mac - 23.0.0.162 - it was the first thing I verified after the initial popup over the weekend.

 

Where are the updated instructions? I see none above other than to post my Flash version.

 

Thanks,

Bart


Edited by Bartolo, 19 September 2016 - 04:49 PM.


#6 packetanalyzer

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Posted 19 September 2016 - 06:30 PM

Hi Bart,

 

My plan was to determine if your Flash Player was the current version or if the popup was suspicious and you confirmed your Flash Player is the current version, so I was going to suggest you post your question in the Am I Infected? What Do I Do Forum?

 

Your post was moved to that forum by one of the moderators already, so you are in the right place.

Because I am still in training I am not allowed to provide assistance in Am I Infected? What Do I Do? yet so, please expect assistance from a member of the Malware Removal Team.

 

Thank you,

 

packetanalyzer



#7 Bartolo

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Posted 19 September 2016 - 07:50 PM

O.K. - thanks for the clarification. I am in no hurry and think that since I did not click on Download on the popup I may only have the popup and not the malware. Of course I would still like to delete that popup. 

 

Bart






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