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Computer rebooted from a bugcheck - Problems?


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#1 GoshenBleeping

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Posted 19 September 2016 - 09:57 AM

System:  Windows 7 Home Premium 64 bit SP1
Laptop:  ASUS K52F

I was running a complete system scan with Avira when the laptop crashed. The message in the event viewer when I rebooted the laptop is a sfollows:

The computer has rebooted from a bugcheck.  The bugcheck was: 0x0000007e (0xffffffffc0000005, 0xfffff880012448e7, 0xfffff88001f92868, 0xfffff88001f920c0). A dump was saved in: C:\Windows\Minidump\091916-11700-01.dmp. Report Id: 091916-11700-01.

Note that this morning I had a repair shop replace my I3 processor with an I5 and bump up memory from 4GB to 6GB.  Also note that occasionally I do see crashes when I have Avira scan my system so don't know if this crash was just due to Avira or was due to the hardware upgrade.

Can the source of this reboot / bugcheck be determined?



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#2 masterthemachines

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Posted 19 September 2016 - 11:34 AM

Hello there, 

 

This could be an issue related to bad drivers installed in your system. http://answers.microsoft.com/en-us/windows/forum/windows_7-hardware/how-to-troubleshoot-a-the-computer-has-rebooted/1c365162-9bb8-45c5-8816-a3bef67fb68c?auth=1

 

Can you run windows update and see if that resolves the issue? https://support.microsoft.com/en-us/help/17154/windows-10-keep-your-pc-up-to-date

 

Keep us posted!



#3 hamluis

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Posted 19 September 2016 - 12:41 PM

How to receive help diagnosing Blue Screens and Windows crashes - http://www.bleepingcomputer.com/forums/topic176011.html

 

Louis



#4 usasma

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Posted 20 September 2016 - 05:32 AM

Thanks hamluis!

 

More info on the BugCheck 0x0000007E error:  http://www.carrona.org/bsodindx.html#0x0000007E

 

The reports that hamluis asked for will help us to diagnose the problem.


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#5 GoshenBleeping

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Posted 20 September 2016 - 06:19 AM

Louis,

 

There have been several BSODs after I posted this problem.  I got as far as scanning the laptop with several of the items listed -- nothing found.  Then I spoke with the repair shop that replaced my I3 processor with an I5 and replaced my 4GB RAM (2 2GB sticks) with 6GB RAM (1 4GB stick & 1 2GB stick). They suggested that I remove the new 6GB memory and put back in the original 4GB memory.  That seems to have solved the problem.  I put the laptop through its paces, went to various web sites, run lots of programs simultaneously, watched a 2 hr movie, etc.  No BSODs.  So apparently there was either some kind of mismatch between the new memory sticks and the laptop, or one of the memory sticks was bad.  So for now, I will assume that the problem seems to have been solved. 

 

Thank you for the quick response.  If the problem occurs again, I now know what to do.






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