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Nemucod Trojan's .CRYPTED Ransomware


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#1 Yabba Doo

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Posted 19 September 2016 - 06:27 AM

After printing out all of the instructions for decrypting last night, this morning when I came back to my computer, I cannot access anything on it.  The taskbar is missing, CTRL+ALT+DEL and Windows key does nothing.  Can I:

 

  1.   Reboot?  Will that allow me to use my computer?

  2.   I can't find any unencrypted files to use.  The majority of the encrypted files on my computer are PDF files.   If I take a WordPerfect file and save it to PDF, will it automatically become encrypted? 

  3.  After the now 2-day deadline, if I have not unencrypted all the affected files, will they disappear from my computer?

 

Thanks again for your help.



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#2 Demonslay335

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Posted 19 September 2016 - 07:27 AM

No, your files will not disappear. Do not pay the criminals, it is a bluff, and you can decrypt your files for free. You just need to follow the instructions and find an encrypted file that you have an original of. It could be something you have backed up elsewhere, a Sample Picture in C:/Users/Public/Pictures that can be obtained from another computer, something you downloaded from a website recently that can b le re-downloaded, a file you downloaded from an email from someone...

Also please do not open new topics. You were directed to the Nemucod support topic (twice), where many others are subscribed and can help. You are more likely to receive help by not opening a whole new topic.

As for the issue of what sounds like Explorer not starting, you can try safe mode. It's possible something got messed up from the Kovter Trojan that comes bundled with Nemucod. You may need assistance in cleaning up the system in the Malware Removal forums.

Edited by Demonslay335, 19 September 2016 - 07:29 AM.

logo-25.pngID Ransomware - Identify What Ransomware Encrypted Your Files [Support Topic]

ransomnotecleaner-25.png RansomNoteCleaner - Remove Ransom Notes Left Behind [Support Topic]

cryptosearch-25.pngCryptoSearch - Find Files Encrypted by Ransomware [Support Topic]

If I have helped you and you wish to support my ransomware fighting, you may support me here.


#3 quietman7

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Posted 20 September 2016 - 05:39 AM

Rather than have everyone with individual topics, it would be best (and more manageable for staff) if you posted any more questions, comments or requests for assistance in the above support topic discussion. To avoid unnecessary confusion, this topic is closed.

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