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Chrome opens file:///C:/PROGRA~2.....Trojan/Malware issues


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#1 eric75

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Posted 17 September 2016 - 07:59 PM

When I open Chrome it opens with this.

file:///C:/PROGRA~2/Google/Chrome/APPLIC~1/53.0.2785.116/

 

This is my sons computer.  Computer now has Comodo GeekBuddy and Bytefence AntiMalware software on it. I have Malwarebytes free version. Computer seems to be picking up Trojans now as well. Not a computer expert, need help. 



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#2 eric75

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Posted 17 September 2016 - 08:57 PM

I am running Windows 10. I have attached the scans. 

Attached Files



#3 nasdaq

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Posted 18 September 2016 - 09:14 AM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
===

ATTENTION: System Restore is disabled
Turn System Restore On for Drives in Windows 10
http://www.tenforums.com/tutorials/4533-system-protection-turn-off-drives-windows-10-a.html
===

If this program was not installed by you remove it via the Control Panel > Programs > Programs and features.
NetStream (HKLM-x32\...\NetStream) (Version: - ) <==== ATTENTION

Remove this one it's a rogue program..
ByteFence Anti-Malware (HKLM-x32\...\ByteFence) (Version: 2.3.0.23 - Byte Technologies LLC) <==== ATTENTION
===

Press the windows key Windows_Logo_key.gif+ r on your keyboard at the same time. This will open the RUN BOX.
Type Notepad and and click the OK key.
Please copy the entire contents of the code box below to the a new file.
 
start

CreateRestorePoint:
EmptyTemp:
CloseProcesses:

(Byte Technologies LLC) C:\Program Files\ByteFence\ByteFence.exe
() C:\Program Files\ByteFence\rtop\bin\rtop_svc.exe
() C:\Program Files\ByteFence\rtop\bin\rtop_bg.exe
HKLM-x32\...\Run: [] => [X]
HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = hxxps://us.search.yahoo.com/yhs/web?hspart=elm&hsimp=yhs-001&type=hdr_s_16_33_wbf_chtengin_16_30&param1=1&param2=f%3D1%26b%3DIE%26cc%3Dus%26pa%3DHodor%26cd%3D2XzuyEtN2Y1L1QzuyEtB0Bzzzy0A0AtCtD0Bzz0B0AyByDtAtN0D0Tzu0StCyCzzzytN1L2XzutAtFtByEtFyCtFtDtN1L1Czu1M1Q1CtByDtFtCtFtCtN1L1G1B1V1N2Y1L1Qzu2SyDzy0ByCyE0D0AzztGtD0C0F0CtG0DtDzytDtGyCtCzy0AtG0A0D0E0EtCtCtB0C0AtC0A0B2QtN1M1F1B2Z1V1N2Y1L1Qzu2Szzzy0AyDtAyByDyCtGtDzz0F0F... (long line)
HKLM\Software\Wow6432Node\Microsoft\Internet Explorer\Main,Start Page = hxxps://us.search.yahoo.com/yhs/web?hspart=elm&hsimp=yhs-001&type=hdr_s_16_33_wbf_chtengin_16_30&param1=1&param2=f%3D1%26b%3DIE%26cc%3Dus%26pa%3DHodor%26cd%3D2XzuyEtN2Y1L1QzuyEtB0Bzzzy0A0AtCtD0Bzz0B0AyByDtAtN0D0Tzu0StCyCzzzytN1L2XzutAtFtByEtFyCtFtDtN1L1Czu1M1Q1CtByDtFtCtFtCtN1L1G1B1V1N2Y1L1Qzu2SyDzy0ByCyE0D0AzztGtD0C0F0CtG0DtDzytDtGyCtCzy0AtG0A0D0E0EtCtCtB0C0AtC0A0B2QtN1M1F1B2Z1V1N2Y1L1Qzu2Szzzy0AyDtAyByD... (long line)
HKU\S-1-5-21-76159513-1840352818-308642460-1001\Software\Microsoft\Internet Explorer\Main,Start Page = hxxps://us.search.yahoo.com/yhs/web?hspart=elm&hsimp=yhs-001&type=hdr_s_16_33_wbf_chtengin_16_30&param1=1&param2=f%3D1%26b%3DIE%26cc%3Dus%26pa%3DHodor%26cd%3D2XzuyEtN2Y1L1QzuyEtB0Bzzzy0A0AtCtD0Bzz0B0AyByDtAtN0D0Tzu0StCyCzzzytN1L2XzutAtFtByEtFyCtFtDtN1L1Czu1M1Q1CtByDtFtCtFtCtN1L1G1B1V1N2Y1L1Qzu2SyDzy0ByCyE0D0AzztGtD0C0F0CtG0DtDzytDtGyCtCzy0AtG0A0D0E0EtCtCtB0C0AtC0A0B2QtN1M1F1... (long line)
FF Plugin-x32: @java.com/DTPlugin,version=11.91.2 -> C:\Program Files (x86)\Java\jre1.8.0_91\bin\dtplugin\npDeployJava1.dll [2016-06-29] (Oracle Corporation)
FF Plugin-x32: @java.com/JavaPlugin,version=11.91.2 -> C:\Program Files (x86)\Java\jre1.8.0_91\bin\plugin2\npjp2.dll [2016-06-29] (Oracle Corporation)
FF Plugin HKU\S-1-5-21-76159513-1840352818-308642460-1001: ubisoft.com/uplaypc -> C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\npuplaypc.dll [No File]
CHR Extension: (Chrome Web Store Payments) - C:\Users\K\AppData\Local\Google\Chrome\User Data\Default\Extensions\nmmhkkegccagdldgiimedpiccmgmieda [2016-04-03]
R2 rtop; C:\Program Files\ByteFence\rtop\bin\rtop_svc.exe [254280 2016-09-16] ()
R3 PCDSRVC{90AB3B40-A9A6E5C8-06020200}_0; \??\c:\program files\alienware\supportassist\pcdsrvc_x64.pkms [X]
Task: {18314087-C3DC-4367-B555-465DFFDB0A4C} - \Microsoft\Windows\Setup\GWXTriggers\refreshgwxconfig-B -> No File <==== ATTENTION
Task: {2144056E-108D-4678-AC50-9C8F9FE135D6} - System32\Tasks\{5150FE5F-A184-C57C-4D45-36BA1DE65882} => C:\Users\K\AppData\Roaming\{8767B~1\HELPER~1.EXE [2013-04-22] () <==== ATTENTION
Task: {5DA26500-0E22-45B6-9209-662BB1EEA53F} - \Microsoft\Windows\Setup\gwx\refreshgwxcontent -> No File <==== ATTENTION
Task: {651F0453-4E19-4F98-ABAE-FCD4FDBBB5EC} - \Microsoft\Windows\Setup\gwx\refreshgwxconfigandcontent -> No File <==== ATTENTION
Task: {67ED4AB6-E54D-4571-85F8-4B9B25DB3C3F} - \Microsoft\Windows\Setup\gwx\launchtrayprocess -> No File <==== ATTENTION
Task: {6A6EB4D0-F024-417C-BA9E-9FF0F0781BBD} - System32\Tasks\ByteFence Scan => C:\Program Files\ByteFence\ByteFence.exe [2016-06-20] (Byte Technologies LLC) <==== ATTENTION
Task: {CBD283CE-49FA-4D63-BDE9-C0E50E78989A} - System32\Tasks\ByteFence => C:\Program Files\ByteFence\ByteFence.exe [2016-06-20] (Byte Technologies LLC) <==== ATTENTION
Task: {CD261363-126B-4A5C-B07E-2C82D0CBB5E5} - System32\Tasks\{2A0EA21E-C5A9-419E-A5C6-727F40C3080B} => C:\Users\K\AppData\Local\{AC5D9~1\UNINST~1.EXE <==== ATTENTION
Task: {F0D57F1D-4B38-4E31-B816-8179B1E2D3FE} - \Microsoft\Windows\Setup\gwx\refreshgwxconfig -> No File <==== ATTENTION
Task: C:\WINDOWS\Tasks\{2A0EA21E-C5A9-419E-A5C6-727F40C3080B}.job => C:\Users\K\AppData\Local\{AC5D9~1\UNINST~1.EXE <==== ATTENTION
Task: C:\WINDOWS\Tasks\{5150FE5F-A184-C57C-4D45-36BA1DE65882}.job =>
Shortcut: C:\Users\K\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch\G??gl? ?hr?m?.lnk -> C:\Program Files (x86)\Google\Chrome\Application\chrome.bat ()
Shortcut: C:\Users\K\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch\L?un?h Int?rn?t ??pl?r?r ?r?ws?r.lnk -> C:\Program Files (x86)\Internet Explorer\iexplore.bat ()
Shortcut: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\G??gl? ?hr?m?.lnk -> C:\Program Files (x86)\Google\Chrome\Application\chrome.bat ()
Shortcut: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\?pi? G?m?s L?un?h?r.lnk -> C:\Program Files (x86)\Epic Games\Launcher\Portal\Binaries\Win64\EpicGamesLauncher.bat (No File)
Shortcut: C:\Users\Public\Desktop\G??gl? ?hr?m?.lnk -> C:\Program Files (x86)\Google\Chrome\Application\chrome.bat ()
Shortcut: C:\Users\Public\Desktop\?pi? G?m?s L?un?h?r.lnk -> C:\Program Files (x86)\Epic Games\Launcher\Portal\Binaries\Win64\EpicGamesLauncher.bat (No File)
ShortcutWithArgument: C:\Users\K\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Chrome Apps\G??gl? Pl?y ??vi?s & ?V.lnk -> C:\Program Files (x86)\Google\Chrome\Application\chrome.bat () ->  --profile-directory=Default --app-id=gdijeikdkaembjbdobgfkoidjkpbmlkd
2016-09-16 21:06 - 2016-09-16 21:06 - 00254280 _____ () C:\Program Files\ByteFence\rtop\bin\rtop_svc.exe
2016-07-29 01:48 - 2016-09-16 21:06 - 00565064 _____ () C:\Program Files\ByteFence\rtop\bin\rtop_bg.exe
FirewallRules: [{BEAA3AC1-CC1E-4ACE-A75D-776CB8ECB012}] => (Allow) ??????????????????????
FirewallRules: [{8B25899F-3BD3-40AC-B05A-B481A054390A}] => (Allow) ??????????????????????e
C:\Program Files\ByteFence
C:\Users\K\AppData\Local\Google\Chrome\User Data\Default\Extensions\nmmhkkegccagdldgiimedpiccmgmieda
C:\Users\K\AppData\Roaming\{8767B~1
C:\Users\K\AppData\Local\{AC5D9~1
C:\Program Files (x86)\Google\Chrome\Application\chrome.bat
C:\Program Files (x86)\Internet Explorer\iexplore.bat

End
Save the file as fixlist.txt in the same folder where the Farbar tool is running from.
The location is listed in the 3rd line of the Farbar log you have submitted.

Run FRST and click Fix only once and wait.

Restart the computer normally to reset the registry.

The tool will create a log (Fixlog.txt) please post it to your reply.
===

Reset Chrome...
Open Google Chrome, click on menu icon google-chrome-setting-icon.png which is located right side top of the google chrome.
 
Click "Settings" then "Show advanced settings" at the bottom of the screen.
 
Click "Reset browser settings" button.
 
Clear your cache and cookies
https://support.google.com/chromebook/answer/183083?hl=en

Restart Chrome.

p.s.
Chrome and the Chromium versions are presently installed. .
If the any problem persists with these browsers I would remove them and reinstall Crome only.

Remove Chrome using the the instructions on this page.
https://support.google.com/chrome/answer/95319?hl=en

Before you do Export your Bookmarks
Chrome will export your bookmarks as a HTML file, which you can then import into another browser.

Re-install Chrome and the Bookmarks.

If you want to save all your settings refer to this page.
Follow the instructions before removing Chrome.
http://juan2geek.com/how-to-backup-and-restore-entire-google-chrome-setting/
<<<>>>

If you Sync your data.
How To Delete Your Google Chrome Browser Sync Data
http://www.howtogeek.com/103655/how-to-delete-your-google-chrome-browser-sync-data/
<<<>>>

Your version of Java is outdated and needs to be updated to take advantage of fixes that have eliminated security vulnerabilities.
Excute this when all is well with the computer.
You can manually check your present version and update as recommended.
https://www.java.com/en/download/installed.jsp

Be careful not to install malware posing as Java update!
Important read this blog.
http://blog.trendmicro.com/trendlabs-security-intelligence/malware-poses-as-an-update-for-java-0-day-fix/

Quoted from the page.
"In light of the recent events surrounding Java, users must seriously consider their use of Java. Do they really need it? If yes, make sure that users follow the steps we recommended and get the security update directly from the official oracle website." at:
http://www.oracle.com/technetwork/java/javase/downloads/index.html

How to disable Java in your browsers
http://www.infoworld.com/t/web-browsers/how-disable-java-in-your-browsers-210882

If still present after the update you can remove the old version(s) of Java via the Control Panel > Programs and Features.
Java 8 Update 91 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F83218091F0}) (Version: 8.0.910.15 - Oracle Corporation)

p.s.
If Malwarebytes still does not run.
Remove and reinstall the application using the instructions on this page.
https://support.malwarebytes.com/customer/portal/articles/1835311-how-do-i-uninstall-malwarebytes-anti-malware-?b_id=6438

Please post the Fixlog text and let me know what problem persists.

#4 eric75

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Posted 18 September 2016 - 02:20 PM

Thank you for the help. I have attached the Fixlog. Rebooted. Updated Java. Removed Chromium. Had to reinstall Chrome, but no biggie. 

Attached Files



#5 nasdaq

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Posted 19 September 2016 - 08:34 AM

Any remaining issues?

#6 eric75

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Posted 19 September 2016 - 10:43 AM

Not seeing any. Thank you again. :)

#7 nasdaq

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Posted 19 September 2016 - 12:47 PM

If all is well.

To learn more about how to protect yourself while on the internet read this little guide best security practices keep safe.
http://www.bleepingcomputer.com/forums/t/407147/answers-to-common-security-questions-best-practices/




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