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Random BSOD every so often


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#1 archant

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Posted 16 September 2016 - 07:20 PM

Thanks so much for your help

 

I started having this issue about 3 months ago. I accidentally reset the BIOS to its original hardware defaults, and it caused some instability issues.

 

So I put the BIOS settings back the way they were and tried many other different configuration as well.

 

I got new memory sticks, tried other hard drives, new computer case, new motherboard, new video card, new power supply.

 

I reinstalled windows, but still it continued crashing.

 

I tried to run perfmon /report, it loads the Resource and Performance Monitor Window, and the Report Status says "Collecting data for 60 seconds" but it never actually does anything. System Diagnostics is empty in Computer Management too.

 

So I'm not sure how to get you that info, but I have Sysnative report attached.

 

· OS - Windows 10 x64 
· What was original installed OS on system? - Windows Vista
· Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)? Full retail
· Age of system (hardware) I've replaced everything but the CPU recently, and the CPU is about 2 years old.
· Age of OS installation - have you re-installed the OS? Yes, about 2 months ago, trying to fix this.

· CPU - AMD FX-9590
· Video Card - NVIDIA GeForce GTX 980
· MotherBoard - ASRock 970A-G/3.1
· Power Supply - EVGA 700 B1

· System Manufacturer - what does this mean?
· Exact model number (if laptop, check label on bottom) - model number?

· Laptop or Desktop? - Desktop

Attached Files


Edited by archant, 16 September 2016 - 07:21 PM.


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#2 usasma

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Posted 18 September 2016 - 05:16 AM

Your UEFI/BIOS (version P1.20) dates from 2016.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  This is just in case there has been a more recent update.
FYI - W8 and W10 communicate more with the UEFI/BIOS than previous versions of Windows, so it's important to ensure that the UEFI/BIOS is kept up to date (and that outdated UEFI/BIOS' may be the cause of some compatibility issues).

Only 3 Windows Update hotfixe installed.  Most build 114393 (1607) systems have more than this.  Please visit Windows Update and get ALL available Windows Updates.
The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

I'm late for work - but suspect a hardware issue here (maybe graphics card?)

Please start with these free diagnostics:  http://www.carrona.org/hwdiag.html

BSOD's blame hardware and video...

 

Out of 13 memory dumps there were 7 different BSOD  (aka STOP or BugCheck) error codes.  The differing error codes are usually symptomatic of a lower level problem within the system. They are usually caused by one of these things (the list is not in any sort of order):
- borked (broken) hardware (several different procedures used to isolate the problem device)
- BIOS issues (check for updates at the motherboard manufacturer's website)
- overclocking/overheating - You'll know if you're overclocking or not. If uncertain we can suggest things to check.
- dirt/dust/hair/fur/crud inside the case.  Blow out the case/vents with canned air (DO NOT use an air compressor or vacuum as they can cause damage to the system)
- missing Windows Updates
- compatibility issues (3rd party hardware/drivers), older systems, or even pirated systems
- low-level driver problems
- or even malware (scanned for when we ask for hardware diagnostics from http://www.carrona.org/initdiag.html or http://www.carrona.org/hwdiag.html ).

Please get a head start on the hardware diagnostics - they are located here:  http://www.carrona.org/hwdiag.html

 

Analysis:

The following is for information purposes only. The following information contains the relevant information from the blue screen analysis:
**************************Fri Sep 16 19:10:53.047 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\091616-6593-01.dmp]
Windows 10 Kernel Version 14393 MP (8 procs) Free x64
Built by: 14393.187.amd64fre.rs1_release_inmarket.160906-1818
System Uptime:0 days 21:05:24.756
Probably caused by :memory_corruption
BugCheck 139, {1d, ffff8081f28637f0, ffff8081f2863748, 0}
BugCheck Info: KERNEL_SECURITY_CHECK_FAILURE (139)
Arguments:
Arg1: 000000000000001d, Type of memory safety violation
Arg2: ffff8081f28637f0, Address of the trap frame for the exception that caused the bugcheck
Arg3: ffff8081f2863748, Address of the exception record for the exception that caused the bugcheck
Arg4: 0000000000000000, Reserved
BUGCHECK_STR:  0x139
PROCESS_NAME:  Overwatch.exe
FAILURE_BUCKET_ID: MEMORY_CORRUPTION_LARGE
  BIOS Version                  P1.20
  BIOS Release Date             01/12/2016
  Manufacturer                  To Be Filled By O.E.M.
  Baseboard Manufacturer        ASRock
  Product Name                  To Be Filled By O.E.M.
  Baseboard Product             970A-G/3.1
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue Sep 13 20:34:54.533 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\091316-4546-01.dmp]
Windows 10 Kernel Version 14393 MP (8 procs) Free x64
Built by: 14393.103.amd64fre.rs1_release_inmarket.160819-1924
System Uptime:0 days 1:43:24.243
Probably caused by :dxgkrnl.sys ( dxgkrnl!g_TdrForceTimeout+3f1e6 )
BugCheck 1A, {5200, ffffe78434bac000, f4bcb358c7d41424, f4bcb358c7d41024}
BugCheck Info: MEMORY_MANAGEMENT (1a)
Arguments:
Arg1: 0000000000005200, A page on a free pool SLIST has been corrupted. This can be the result
    of a write-after-free bug in a driver, or an overrun from a previous
    page. Parameter 2 contains the address of a free pool block. Parameter 4
    contains the value that was expected to be at that address. Parameter 3
    contains the actual value that was found.
Arg2: ffffe78434bac000
Arg3: f4bcb358c7d41424
Arg4: f4bcb358c7d41024
BUGCHECK_STR:  0x1a_5200
PROCESS_NAME:  Battle.net Helper.exe
FAILURE_BUCKET_ID: 0x1a_5200_dxgkrnl!g_TdrForceTimeout
  BIOS Version                  P1.20
  BIOS Release Date             01/12/2016
  Manufacturer                  To Be Filled By O.E.M.
  Baseboard Manufacturer        ASRock
  Product Name                  To Be Filled By O.E.M.
  Baseboard Product             970A-G/3.1
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Mon Sep 12 21:20:44.306 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\091216-4406-01.dmp]
Windows 10 Kernel Version 14393 MP (8 procs) Free x64
Built by: 14393.103.amd64fre.rs1_release_inmarket.160819-1924
System Uptime:0 days 0:36:22.015
Probably caused by :hardware ( dxgmms2+a6ac )
BugCheck 50, {ffffffffb48d6a59, 2, fffff80131a0a6ac, 2}
BugCheck Info: PAGE_FAULT_IN_NONPAGED_AREA (50)
Arguments:
Arg1: ffffffffb48d6a59, memory referenced.
Arg2: 0000000000000002, value 0 = read operation, 1 = write operation.
Arg3: fffff80131a0a6ac, If non-zero, the instruction address which referenced the bad memory
    address.
Arg4: 0000000000000002, (reserved)
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  Battle.net Helper.exe
FAILURE_BUCKET_ID: IP_MISALIGNED_dxgmms2.sys
  BIOS Version                  P1.20
  BIOS Release Date             01/12/2016
  Manufacturer                  To Be Filled By O.E.M.
  Baseboard Manufacturer        ASRock
  Product Name                  To Be Filled By O.E.M.
  Baseboard Product             970A-G/3.1
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
The rest of the memory dump summaries are hidden in the Spoiler tag below.  Click on "Show" to reveal them.

Spoiler




3rd Party Drivers:

The following is for information purposes only. My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft.  You can find links to the driver information and where to update the drivers in the section after the code box:

**************************Fri Sep 16 19:10:53.047 2016 (UTC - 4:00)**************************
nvhda64v.sys                Mon Sep 21 05:44:17 2015 (55FFD171)
rt640x64.sys                Thu Jan 21 03:17:40 2016 (56A09424)
nvlddmkm.sys                Wed Jun 29 12:58:45 2016 (5773FE45)
xusb22.sys                  Fri Jul 15 22:28:13 2016 (57899BBD)
lxss.sys                    Fri Jul 15 22:28:26 2016 (57899BCA)
LXCORE.SYS                  Tue Aug  2 04:03:11 2016 (57A053BF)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue Aug  9 14:31:14.842 2016 (UTC - 4:00)**************************
LXCORE.SYS                  Fri Jul 15 22:20:02 2016 (578999D2)


http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
http://www.carrona.org/drivers/driver.php?id=rt640x64.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
http://www.carrona.org/drivers/driver.php?id=xusb22.sys
lxss.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
LXCORE.SYS - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
LXCORE.SYS - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.


 
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 archant

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Posted 24 September 2016 - 01:16 PM

I've been running through your suggestions these past few days, and I haven't run into anything odd, except when I ran AMD OverDrive and did a CPU "Stability Test". The test runs between a few seconds and 3 minutes, but then the test ends and says "Hardware Failure Detected". Does this mean my CPU is bad?

 

Thanks for your help.



#4 archant

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Posted 25 September 2016 - 08:08 PM

I did some research on my CPU (AMD FX-9590) And it looks like a lot of people are having these problems with this CPU.

 

I finally got it to be somewhat stable by underclocking my CPU with AMD OverDrive to 4400 mhz using a 22x multiplier. Then, I decreased the voltage to 1.4625.

 

Another thing I did that seemed to help the stability was disable two of the CPU cores. I did this by going to msconfig, boot tab, advanced options, check "number of processors" and set it to 6. I also enabled PCI Lock in that window as well.

 

This made it stable, but I was still having some framerate drops, and stuttering in games every minute for about 5 seconds. I noticed that my frequency would drop to 1400mhz at the same time my games would stutter. I went into BIOS settings and disabled "Cool N Quiet" because the frequency was dropping to 1400mhz whenever it got over 47 degrees. This stopped the frequency from dropping like that.

 

I should probably re-enable cool n quiet, and then underclock it more so it doesn't overheat, but I'm not sure I want to gimp the processor that much just so it will run a little cooler.



#5 usasma

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Posted 26 September 2016 - 05:08 AM

I'm not a real experienced hardware troubleshooter.  Basically all my suggestions revolve around running tests and then trying other parts (not real convenient with a CPU).

For any advanced settings/troubleshooting - I refer you to the Internal Hardware Forums:    http://www.bleepingcomputer.com/forums/f/7/internal-hardware/ 


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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