Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Normal Mode Blank Screen after windows LOGO,Safe mode Working


  • Please log in to reply
9 replies to this topic

#1 DrinkJuice

DrinkJuice

  • Members
  • 8 posts
  • OFFLINE
  •  
  • Local time:10:35 PM

Posted 16 September 2016 - 03:12 AM

Hi, 

All of a sudden a day before, my computer froze and when restarted it started exhibiting horrendous symptoms-

1. windows logo appear,then
2. blank screen and no cursor login etc nothing display just sits there

After that, I tried to do startup repair but failed.

Coming over to Safe Mode it is working fine.
I also tried bunch of repairs from there still nothing

used the clean boot from
msconfig to see if any software causing issue or conflicts and did a system restore, still nothing.

checked device manager and there is no exclamation point either that may depict hardware failure.

My recent activity-installed "Advanced System care 9" 2 days back but have now removed using safe mode.

1 more point it has been a month since my primary HDD is showing SMART error.

but if safe mode is working can't we get normal mode backup and running.

Please help me out of this conundrum, Any help would be sincerely appreciated.

possible options I have in my mind-
1.get new HDD and reinstall os
2.format existing HDD and install fresh copy but doubt if this issue might return

readily looking out for other options and would prefer rectifying old one first so that I can avoid a long tedious process of reinstalling everything from scratch.

Sincere thanks to any responses.



BC AdBot (Login to Remove)

 


#2 stavros3000

stavros3000

  • Members
  • 57 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:06:05 PM

Posted 16 September 2016 - 06:54 AM

Hi,

 

Have you managed to do a full virus/malware scan just to rule this out?  Once in under safe mode are any of your resources spiking?  

 

Thanks

 

Steve



#3 usasma

usasma

    Still visually handicapped (avatar is memory developed by my Dad


  • BSOD Kernel Dump Expert
  • 25,090 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Southeastern CT, USA
  • Local time:01:05 PM

Posted 17 September 2016 - 05:04 AM

For problems like this (at work) we try 2 things:

1)  System Restore to a point before this started happening

2)  If that doesn't work, then we backup the system, wipe the hard drive, and reinstall Windows

 

Other possibilities:

NOTE:  Try a clean boot to see if the problem clears up that way:  http://www.thewindowsclub.com/what-is-clean-boot-state-in-windows
If it does, then different troubleshooting steps are called for.

Here's some repair/recovery/restore options (in this order):

1 - Startup Repair.  Run it 3 times, rebooting in between tries.

2 - System Restore to a point before this started happening.

3 - DISM/SFC repair (DISM doesn't work with W7, although SFC does)  - doesn't work if you're not able to boot to Windows (let me know and I'll post a way to do it from Startup Repair)
    

Then please run the following DISM commands to see if there's any problems with the system (from an elevated (Run as administrator) Command Prompt).  Press Enter after typing it:
   
Dism /Online /Cleanup-Image /RestoreHealth

    FYI - I have repaired systems using the last command even though problems weren't found with the first 2 - so I suggest running them all.

    From this article: http://technet.microsoft.com/en-us/library/hh824869.aspx

    You can also run sfc.exe /scannow from an elevated (Run as administrator) Command Prompt to check for further corruption. Include the CBS log (located at C:\Windows\Logs\CBS\CBS.log) if you'd like to have a Windows Update expert check it (I don't check them because I can't read them)


4 - RESET using the \"Keep My Files\" option (W8 calls this a REFRESH; W7 and earlier doesn't have this function)

5 - Repair install of the OS (Thanks to FreeBooter!):
   

\"How To Perform a Repair Installation For Windows 8, 8.1 and 10\"
    https://www.winhelp.us/non-destructive-reinstall-of-windows-8-and-8-1.html

    \"How to Do a Repair Install to Fix Windows 7\"
    http://www.sevenforums.com/tutorials/3413-repair-install.html

    \"How To Perform a Repair Installation For Vista\"
    http://www.vistax64.com/tutorials/88236-repair-install-vista.html

    \"Non-destructive reinstall of Windows XP\"
    https://www.winhelp.us/non-destructive-reinstall-of-windows-xp.html


6 - RESET using the \"Remove Everything\" option (W8 calls this a RESET; W7 and earlier doesn't have this function)

If using W7 or earlier, this can be accomplished by resetting the system by use of the recovery partition/recovery disks/recovery drive.
If you don't have them, you can usually order them from the OEM manufacturer of your system ( US points of contact here:  http://www.carrona.org/recdisc.html )

7 - Wipe and reinstall from the Recovery Partition (if so equipped)

8 - Wipe and reinstall from Recovery Media - to include deleting all partitions.
If you don't have them, you can usually order them from the OEM manufacturer of your system ( US points of contact here:  http://www.carrona.org/recdisc.html )

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#4 DrinkJuice

DrinkJuice
  • Topic Starter

  • Members
  • 8 posts
  • OFFLINE
  •  
  • Local time:10:35 PM

Posted 17 September 2016 - 02:58 PM

 

For problems like this (at work) we try 2 things:

1)  System Restore to a point before this started happening

2)  If that doesn't work, then we backup the system, wipe the hard drive, and reinstall Windows

 

Other possibilities:

NOTE:  Try a clean boot to see if the problem clears up that way:  http://www.thewindowsclub.com/what-is-clean-boot-state-in-windows
If it does, then different troubleshooting steps are called for.

Here's some repair/recovery/restore options (in this order):

 

1 - Startup Repair.  Run it 3 times, rebooting in between tries.

2 - System Restore to a point before this started happening.

3 - DISM/SFC repair (DISM doesn't work with W7, although SFC does)  - doesn't work if you're not able to boot to Windows (let me know and I'll post a way to do it from Startup Repair)
    

 

Then please run the following DISM commands to see if there's any problems with the system (from an elevated (Run as administrator) Command Prompt).  Press Enter after typing it:
   
Dism /Online /Cleanup-Image /RestoreHealth
    FYI - I have repaired systems using the last command even though problems weren't found with the first 2 - so I suggest running them all.

    From this article: http://technet.microsoft.com/en-us/library/hh824869.aspx

    You can also run sfc.exe /scannow from an elevated (Run as administrator) Command Prompt to check for further corruption. Include the CBS log (located at C:\Windows\Logs\CBS\CBS.log) if you'd like to have a Windows Update expert check it (I don't check them because I can't read them)


4 - RESET using the \"Keep My Files\" option (W8 calls this a REFRESH; W7 and earlier doesn't have this function)

5 - Repair install of the OS (Thanks to FreeBooter!):
   

 

\"How To Perform a Repair Installation For Windows 8, 8.1 and 10\"
    https://www.winhelp.us/non-destructive-reinstall-of-windows-8-and-8-1.html

    \"How to Do a Repair Install to Fix Windows 7\"
    http://www.sevenforums.com/tutorials/3413-repair-install.html

    \"How To Perform a Repair Installation For Vista\"
    http://www.vistax64.com/tutorials/88236-repair-install-vista.html

    \"Non-destructive reinstall of Windows XP\"
    https://www.winhelp.us/non-destructive-reinstall-of-windows-xp.html


6 - RESET using the \"Remove Everything\" option (W8 calls this a RESET; W7 and earlier doesn't have this function)

If using W7 or earlier, this can be accomplished by resetting the system by use of the recovery partition/recovery disks/recovery drive.
If you don't have them, you can usually order them from the OEM manufacturer of your system ( US points of contact here:  http://www.carrona.org/recdisc.html )

7 - Wipe and reinstall from the Recovery Partition (if so equipped)

8 - Wipe and reinstall from Recovery Media - to include deleting all partitions.
If you don't have them, you can usually order them from the OEM manufacturer of your system ( US points of contact here:  http://www.carrona.org/recdisc.html )

 

Hi, thanks for all the info.

 

i just  found out when i disable my display driver from device manager , i seem to login into normal mode.

 

now it is pretty sure amd drivers are the culprit

 

 

 

here I am stuck again

 

whenever I disable AMD Radeon drivers from device manager I am able to log in and there is no issue

 

the moment I enable them or install a fresh copy from AMD website it starts the same thing over again blank screen and sometimes with horizontal multicolored lines.

I am stumped regarding the issue.

 

is it  solely a driver issue or graphic card has gone bad?

 

cuz with and drivers disabled I am able to log in normally without any errors n display cord is still connected to graphic card port so it means default driver provided by windows is working fine, i am lost need help.


Edited by DrinkJuice, 17 September 2016 - 05:07 PM.


#5 DrinkJuice

DrinkJuice
  • Topic Starter

  • Members
  • 8 posts
  • OFFLINE
  •  
  • Local time:10:35 PM

Posted 17 September 2016 - 03:02 PM

Hi,

 

Have you managed to do a full virus/malware scan just to rule this out?  Once in under safe mode are any of your resources spiking?  

 

Thanks

 

Steve

all done and no sign  of resource spiking.

it seems to be the problem with amd drivers



#6 usasma

usasma

    Still visually handicapped (avatar is memory developed by my Dad


  • BSOD Kernel Dump Expert
  • 25,090 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Southeastern CT, USA
  • Local time:01:05 PM

Posted 19 September 2016 - 06:20 AM

I had similar, but not identical problems with my Samsung laptop when I installed AMD drivers from AMD (the Samsung drivers were specially modified by Samsung).

The only solution there was to reformat and reinstall Windows with the Samsung drivers.

 

Beyond that, try these free hardware diagnostics:  http://www.carrona.org/hwdiag.html

Start with the video diagnostics - but trying them on the AMD card will be a problem.

Good luck!


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#7 DrinkJuice

DrinkJuice
  • Topic Starter

  • Members
  • 8 posts
  • OFFLINE
  •  
  • Local time:10:35 PM

Posted 20 September 2016 - 03:31 AM

I had similar, but not identical problems with my Samsung laptop when I installed AMD drivers from AMD (the Samsung drivers were specially modified by Samsung).

The only solution there was to reformat and reinstall Windows with the Samsung drivers.

 

Beyond that, try these free hardware diagnostics:  http://www.carrona.org/hwdiag.html

Start with the video diagnostics - but trying them on the AMD card will be a problem.

Good luck!

hi, need help again.

 

i tried old and latest drivers both but normal mode windows sometimes shows with black screen and sometimes login screen displays with the horizontal lines all over the screen and then freezes.

 

my monitor cable is still plugged into graphic card n safe mode display is working fine unlike normal mode as i stated above.

 

is it a possibility that graphic card overheated n has gone bad n need to be replaced(with amd display adapter disabled i can login in normal mode).

 

 

is it a driver problem or graphic card is faulty, i am confused.(1 more thing graphic card is running 10 degrees hot than usual)

 

what can u infer from above observations cuz i am confused as hell.



#8 usasma

usasma

    Still visually handicapped (avatar is memory developed by my Dad


  • BSOD Kernel Dump Expert
  • 25,090 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Southeastern CT, USA
  • Local time:01:05 PM

Posted 20 September 2016 - 06:35 AM

Most likely this is a driver problem (although a hardware problem is possible, it is much less likely).

 

2 things to try:

- reinstalling graphics drivers

- try another video card


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#9 DrinkJuice

DrinkJuice
  • Topic Starter

  • Members
  • 8 posts
  • OFFLINE
  •  
  • Local time:10:35 PM

Posted 20 September 2016 - 07:36 PM

Most likely this is a driver problem (although a hardware problem is possible, it is much less likely).

 

2 things to try:

- reinstalling graphics drivers

- try another video card

hmm ok any good software you know of that could help me do clean uninstall of drivers or should i go ahead with windows device manager->uninstall.



#10 usasma

usasma

    Still visually handicapped (avatar is memory developed by my Dad


  • BSOD Kernel Dump Expert
  • 25,090 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Southeastern CT, USA
  • Local time:01:05 PM

Posted 21 September 2016 - 06:35 AM

Use Control Panel...Programs and Features to uninstall the programs.

I prefer not to use Device Manager as it's not going to remove all the other stuff that the program installed (and may cause problems later on).

Don't worry about using a driver removal tool at this point.

 

The possibilities are:

- bad drivers

- bad video card

- bad settings that aren't taken care of when removing the drivers or card (this was my case with my Samsung AMD card)

 

If the 2 things I suggested previously don't work - then it's going to be time to reinstall Windows (and pay particular attention to the video driver install).

We'll need your full system specs in order to advise on that.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users