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Device Manager Not Working


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#1 kokokeeper

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Posted 15 September 2016 - 09:48 PM

Help, my device manager is not working.  I am running Windows 7 64 bit on Asus U31J laptop.  When I try to use device manager all that is shown is a white box with no devices listed.  I have checked plug and play and it seems to be enabled correctly.  I also ran sfc /scannow but it did not find anything.  Also, not sure if it is related or not, but when I try to connect my ipad or iphone to my pc to download pictures it no longer works (autorun does not start and the laptop does not appear to "see" the ipad or iphone) and also a dongle I used to use no longer works (it works on other computers though so it is not the dongle).  The usb ports do not seem to be the problem as I can use them for a mouse or external drive.



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#2 hamluis

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Posted 16 September 2016 - 05:06 AM

I would stop the PnP service...then reboot.  Upon reboot, check to ensure that it has re-enabled itself and then check Device Manager.

 

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#3 dc3

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Posted 16 September 2016 - 12:10 PM

Is the image below similar to what you are seeing?  Minus the red masking of course.

 

d%20manager_zpspje5ozju.png


Edited by dc3, 16 September 2016 - 12:10 PM.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#4 kokokeeper

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Posted 17 September 2016 - 06:18 AM

To dc3: yes that is what it looks like.

 

To hamluis:  I tried but was not able to stop the PnP service.  I got a message to the effect that access was denied.  I think I am having a problem with permissions.  I am the only user on my laptop and i do have Administrator privileges. Not sure what to do. 



#5 dc3

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Posted 17 September 2016 - 09:20 AM

Do you see the arrow to the left of the box with the red?  Click on it to expand the tree.


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#6 kokokeeper

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Posted 03 December 2016 - 01:04 PM

Sorry for the long delay in responding.  Device manager is still not working and I still think I am having a problem regarding permissions.  No I do not see the arrow to the left of the red.  It is just all white under the toolbar.  Just one big empty white space.






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