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Laptop wont shutdown/sleep/hibernate


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#1 ndaoud360

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Posted 15 September 2016 - 05:58 PM

My 4 year old HP Spectre xt 15 4011nr has a 500gb Hitachi hard drive with a 30gb seperate ssd cache in it. 
 
2 months ago I switched out the HD and put a Sandisk 480gb SSD in it. Then a week and half maybe in, the computer when I close the lid or click sleep/shutdown/hibernate, the computer will attempt to do it and the screen will turn off as normal but the computer is still running. It sometimes will not stop running unless I force shutdown with the power button. Sometimes it will shutdown regardless weather I clicked shutdown or sleep but that means I got a BSOD of driver power state failure and then it just turns off. The laptop runs fine other than that. 
 
So I contacted microsoft chat support and they weren't too much help but they said my SSD could be the cause but I'm sure it's not. BUT I switched the sandisk SSD with a Samsung 850 evo but it had the same issue. I even went back to the HD temporarily because that never had the issue but it was still not turning off correctly. 
 
I even refreshed my pc but keeping my personal files and that still didn't fix it. 
 
I assume it is my hardware but how can I figure out what hardware it is that is causing it? 
 
Here is my crash dump file if you want to look at it.  https://www.dropbox.com/s/z6eghde8nho4v2l/091216-6984-01.dmp?dl=0


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#2 technonymous

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Posted 15 September 2016 - 08:49 PM

Sleep and hibernate is a common problem with SSD. There may or may not be a firmware fix for it. You would have to get the model of it and do some google searching.

 

IMO, sleep and hibernate is pointless to have for a ssd. In fact it's more damaging as it eats up the life cycles of the drive. Hibernate creates a file on the C: called hiberfil.sys and the memory is written to this file each time the pc hibernates. When it wakes up it copies whats in hiberfil.sys back to memory. Hiberfil.sys can take up a lot of space as much as the memory size.

 

To remedy this sleep problem, right-click start | power options.

 

Switch it to High Performance. Adjust time for display and sleep to never. Click on change advanced power settings and adjust time the drive powers down. It's good to adjust it to something like 10-20 minutes to help with battery power. Adjust power button and close lid options to sleep or shut down. Keep the rest default and save your changes.

 

To toggle hibernation on/off, you can do so by opening Command Prompt (admin) by right clicking the start button again.

 

Once the CLI is open you can toggle it on/off with these commands: powercfg -h off | powercfg -h on The hiberfil.sys file will be destroyed and created when you toggle it. It's neat little trick to reclaiming 6-8GB of hd storage.


Edited by technonymous, 15 September 2016 - 08:52 PM.


#3 ndaoud360

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Posted 15 September 2016 - 10:48 PM

Sleep and hibernate is a common problem with SSD. There may or may not be a firmware fix for it. You would have to get the model of it and do some google searching.

 

IMO, sleep and hibernate is pointless to have for a ssd. In fact it's more damaging as it eats up the life cycles of the drive. Hibernate creates a file on the C: called hiberfil.sys and the memory is written to this file each time the pc hibernates. When it wakes up it copies whats in hiberfil.sys back to memory. Hiberfil.sys can take up a lot of space as much as the memory size.

 

To remedy this sleep problem, right-click start | power options.

 

Switch it to High Performance. Adjust time for display and sleep to never. Click on change advanced power settings and adjust time the drive powers down. It's good to adjust it to something like 10-20 minutes to help with battery power. Adjust power button and close lid options to sleep or shut down. Keep the rest default and save your changes.

 

To toggle hibernation on/off, you can do so by opening Command Prompt (admin) by right clicking the start button again.

 

Once the CLI is open you can toggle it on/off with these commands: powercfg -h off | powercfg -h on The hiberfil.sys file will be destroyed and created when you toggle it. It's neat little trick to reclaiming 6-8GB of hd storage.

Did everything you said and my computer still wont sleep. Display turns off but computer stays on, sometimes forever and sometimes it will shut off after 5 minutes with the driver power state failure BSOD which I linked the dump file of in OP


Edited by ndaoud360, 15 September 2016 - 10:49 PM.


#4 usasma

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Posted 17 September 2016 - 04:58 AM

Let's try looking at these 2 sets of reports:

Report Set #1)  Please run this report collecting tool (even though you may not be experiencing BSOD's) so that we can provide a complete analysis: (from the pinned topic at the top of the forum)   http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/
FYI - I don't often use the Perfmon report, so if it doesn't work please just let me know.

NOTE:
Please zip up the (.ZIP) files - do not use .RAR or other compression utilities. 
.ZIP is the type file that can be uploaded to the forums.

Report Set #2)  Please do the following:
- open Event Viewer (run eventvwr.msc from the \"Run\" dialog)
- expand the Custom Views category (left click on the > next to the words \"Custom Views\")
- right click on the \"Administrative Events\" heading
- select \"Save all Events in Custom View as...\"
- save the file as Admin.evtx
- zip up the file (right click on it, select \"Send to\", select \"Compressed (zipped) folder\")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:  http://support.microsoft.com/kb/2028504

While waiting for a reply, please monitor your temps with this free utility: 

SpeedFan v. 4.5.1 and later (free from here:  http://www.almico.com/sfdownload.php ) can log temperatures in a CSV file:

To make it work (log the temps to a file) you have to do BOTH of the below:

1. Enable logging in general: Configure...Log...check \"Enabled\" then click on OK to save.

2. Enable logging for specific checks: Configure...Temperatures..left click on each sensor, then click on \"Logged\" at the bottom of the Window (for our purposes we want them all) then once you've selected \"Logged\" for all sensors, then click on OK to save.

The log will be located at C:\Program Files (x86)\SpeedFan

Naming: log files are named SFLogYYYYMMDD.csv, where YYYY is the year (four digits), MM is the month (2 digits, zero padded) and DD is the day (2 digits, zero padded). If a file already exists by that name, the file that already exists is renamed according to the following naming scheme: SFLogYYYYMMDD-CCCC.csv, where CCCC is a increasing number. The new file is then created with the standard file name scheme.

Notes: whenever you change the options related with logging, SpeedFan starts a new log file.

NOTE:You may want to turn logging off when we're done - as I don't know it's impact on performance or on the system.


 
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#5 ndaoud360

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Posted 17 September 2016 - 04:17 PM

Let's try looking at these 2 sets of reports:

 

Report Set #1)  Please run this report collecting tool (even though you may not be experiencing BSOD's) so that we can provide a complete analysis: (from the pinned topic at the top of the forum)   http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/
FYI - I don't often use the Perfmon report, so if it doesn't work please just let me know.

NOTE:
Please zip up the (.ZIP) files - do not use .RAR or other compression utilities. 
.ZIP is the type file that can be uploaded to the forums.

Report Set #2)  Please do the following:
- open Event Viewer (run eventvwr.msc from the \"Run\" dialog)
- expand the Custom Views category (left click on the > next to the words \"Custom Views\")
- right click on the \"Administrative Events\" heading
- select \"Save all Events in Custom View as...\"
- save the file as Admin.evtx
- zip up the file (right click on it, select \"Send to\", select \"Compressed (zipped) folder\")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:  http://support.microsoft.com/kb/2028504

 

 

Here you go. Event viewer file is included inside the app zip

Attached Files


Edited by ndaoud360, 17 September 2016 - 04:34 PM.


#6 usasma

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Posted 19 September 2016 - 06:48 AM

C: drive has the dirty bit set.
Run "CHKDSK /R /F" (withe out the quotes) from an elevated (Run as administrator) Command Prompt

Then check the perfmon report again.

If CHKDSK didn't fix it, then you'll have to format the drive to reset the dirty bit.

While you're at it, please run these free hard drive diagnostics:  http://www.carrona.org/hddiag.html

 

EDIT:  CHKDSK may help on an SSD.  Hard drive diagnostics are limited for SSD's

Quite frankly the easiest test is with another HDD (just install Windows long enough to test - no need to activate unless you want to keep it).
That way you'll save everything that's on the SSD, in case you go back to it.

Finally, older chipsets/hardware may have compatibility issues - particularly with bleeding edge operating system updates.

 

This is Insider build 14926 (probably the Fast Ring) - these aren't supposed to be release quality stable yet, but we can still work with them a bit.

Have a look at the systeminfo.txt report - note the ?'s in some of the date fields.  This is not normal behavior for the OS (and does not happen on my 14915 build).

I'm updating to 14926 now - I had problems previously on my test system.

 

FYI - I can't find symbols for the memory dump.  Microsoft probably hasn't released them to the public yet.

As such, the memory dump analysis will be a bit sketchy.

 

Your UEFI/BIOS (version F.12) dates from 2014.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  If you are able to install the update through Windows (without booting from an external drive), then go ahead and update it.  WARNING - if the computer might shut down during this procedure, please don't do it, as this may physically damage the computer and prevent it from booting.
FYI - W8 and W10 communicate more with the UEFI/BIOS than previous versions of Windows, so it's important to ensure that the UEFI/BIOS is kept up to date (and that outdated UEFI/BIOS' may be the cause of some compatibility issues).

Please install W10 compatible drivers for this device:

 

Not Available    ACPI\HPQ0004\3&11583659&0    The drivers for this device are not installed.

This is most likely the Protect Smart Hard Drive Protection - or similar hard drive protection software from HP

 

Intel SmartConnect is no longer supported in W10.

Please uninstall the software, then disable SmartConnect in the BIOS/UEFI

 

Please note the older drivers below.  Those dating from 2009 to 2014 are likely not compatible w/W10
Please either uninstall the software related to them - or update the software to a W10 compatible version.

Then check the 2015 and later drivers to make sure that they are also compatible w/W10

 

If all this does not help, then please run Driver Verifier according to these instructions:  http://www.carrona.org/verifier.html

This may not help (because of the missing symbols), but it's all that we have left to try.

Good luck!

 

Analysis:

The following is for information purposes only. The following information contains the relevant information from the blue screen analysis:
**************************Fri Sep 16 17:48:00.048 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\091616-5093-01.dmp]
*** WARNING: Unable to verify timestamp for ntoskrnl.exe
*** ERROR: Module load completed but symbols could not be loaded for ntoskrnl.exe
Windows 10 Kernel Version 14926 MP (4 procs) Free x64
Built by: 14926.1000.amd64fre.rs_prerelease.160910-1529
System Uptime:0 days 0:40:46.792
*** WARNING: Unable to verify timestamp for ntoskrnl.exe
*** ERROR: Module load completed but symbols could not be loaded for ntoskrnl.exe
Probably caused by :ntoskrnl.wrong.symbols.exe ( nt_wrong_symbols!57D4BE727FE000 )
BugCheck 9F, {3, ffff9b057b3fa9f0, ffffd7804bbd2960, ffff9b0581690010}
BugCheck Info: DRIVER_POWER_STATE_FAILURE (9f)
Arguments:
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: ffff9b057b3fa9f0, Physical Device Object of the stack
Arg3: ffffd7804bbd2960, nt!TRIAGE_9F_POWER on Win7 and higher, otherwise the Functional Device Object of the stack
Arg4: ffff9b0581690010, The blocked IRP
BUGCHECK_STR:  57D4BE72
PROCESS_NAME:  ntoskrnl.wrong.symbols.exe
FAILURE_BUCKET_ID: WRONG_SYMBOLS_X64_14926.1000.amd64fre.rs_prerelease.160910-1529_TIMESTAMP_160911-021618_57D4BE72_nt_wrong_symbols!57D4BE727FE000
CPUID:        "Intel® Core™ i7-3517U CPU @ 1.90GHz"
MaxSpeed:     1900
CurrentSpeed: 2395
 
Processor may be overclocked!
Expected Frequency:   1900
Actual Frequency:     2395
Overclock Ratio:      1.26053
 
  BIOS Version                  F.12
  BIOS Release Date             05/13/2014
  Manufacturer                  Hewlett-Packard
  Product Name                  HP Spectre XT TouchSmart PC
  Baseboard Product             1886
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``




3rd Party Drivers:

The following is for information purposes only. My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft.  You can find links to the driver information and where to update the drivers in the section after the code box:

**************************Fri Sep 16 17:48:00.048 2016 (UTC - 4:00)**************************
rsdrvx64.sys                                  Thu Feb 12 08:01:49 2009 (49941DBD)
flashud.sys                                   Fri Mar  6 04:57:27 2009 (49B0F387)
pwdrvio.sys                                   Mon Jun 15 21:43:45 2009 (4A36F8D1)
ICCWDT.sys                                    Wed Aug 18 04:27:45 2010 (4C6B9981)
ikbevent.sys                                  Tue Jun 12 15:22:18 2012 (4FD796EA)
imsevent.sys                                  Thu Aug 16 19:20:04 2012 (502D8024)
stwrt64.sys                                   Sun Aug 19 22:51:39 2012 (5031A63B)
SCDEmu.SYS                                    Mon Apr 15 05:37:12 2013 (516BCA48)
iaStorA.sys                                   Fri Aug 16 13:22:01 2013 (520E5FB9)
ISCTD.sys                                     Wed Jan 22 14:37:35 2014 (52E01DFF)
semav6msr64.sys                               Fri Jan 24 14:22:40 2014 (52E2BD80)
mwac.sys                                      Tue Jun 17 22:07:00 2014 (53A0F444)
IntcDAud.sys                                  Tue Sep  9 08:13:01 2014 (540EEECD)
NETwew01.sys                                  Mon May  4 08:52:24 2015 (55476B88)
mbam.sys                                      Tue Aug 11 13:35:19 2015 (55CA3257)
iwdbus.sys                                    Thu Nov 19 18:37:42 2015 (564E5D46)
RtsP2Stor.sys                                 Tue Dec 15 03:15:51 2015 (566FCC37)
SynTP.sys                                     Thu Feb 11 18:32:14 2016 (56BD19FE)
Smb_driver_Intel.sys                          Thu Feb 11 18:33:58 2016 (56BD1A66)
rt640x64.sys                                  Fri Mar 11 00:57:50 2016 (56E25E5E)
ibtfltcoex.sys                                Tue Mar 15 15:10:39 2016 (56E85E2F)
TeeDriverW8x64.sys                            Mon Mar 28 14:59:41 2016 (56F97F1D)
igdkmd64.sys                                  Mon Apr  4 13:48:36 2016 (5702A8F4)
WirelessButtonDriver64.sys                    Sun Apr 10 23:17:31 2016 (570B174B)
intelppm.sys                                  Sat Sep 10 22:11:06 2016 (57D4BD3A)
Microsoft.Bluetooth.Legacy.LEEnumerator.sys   Sat Sep 10 22:41:05 2016 (57D4C441)

http://www.carrona.org/drivers/driver.php?id=rsdrvx64.sys
http://www.carrona.org/drivers/driver.php?id=flashud.sys
http://www.carrona.org/drivers/driver.php?id=pwdrvio.sys
http://www.carrona.org/drivers/driver.php?id=ICCWDT.sys
http://www.carrona.org/drivers/driver.php?id=ikbevent.sys
http://www.carrona.org/drivers/driver.php?id=imsevent.sys
http://www.carrona.org/drivers/driver.php?id=stwrt64.sys
http://www.carrona.org/drivers/driver.php?id=SCDEmu.SYS
http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
http://www.carrona.org/drivers/driver.php?id=ISCTD.sys
http://www.carrona.org/drivers/driver.php?id=semav6msr64.sys
http://www.carrona.org/drivers/driver.php?id=mwac.sys
http://www.carrona.org/drivers/driver.php?id=IntcDAud.sys
http://www.carrona.org/drivers/driver.php?id=NETwew01.sys
http://www.carrona.org/drivers/driver.php?id=mbam.sys
http://www.carrona.org/drivers/driver.php?id=iwdbus.sys
http://www.carrona.org/drivers/driver.php?id=RtsP2Stor.sys
http://www.carrona.org/drivers/driver.php?id=SynTP.sys
http://www.carrona.org/drivers/driver.php?id=Smb_driver_Intel.sys
http://www.carrona.org/drivers/driver.php?id=rt640x64.sys
http://www.carrona.org/drivers/driver.php?id=ibtfltcoex.sys
http://www.carrona.org/drivers/driver.php?id=TeeDriverW8x64.sys
http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
http://www.carrona.org/drivers/driver.php?id=WirelessButtonDriver64.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
Microsoft.Bluetooth.Legacy.LEEnumerator.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
 

 


Edited by usasma, 19 September 2016 - 06:54 AM.

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#7 ndaoud360

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Posted 19 September 2016 - 01:12 PM

#1 Check disk can't be run for me. I try but it says it is being used, so it tells me to try on next reboot. OK but when I reboot or force shutdown because it wont reboot, it tells me to press any key to skip disk check, but regardless whether I press anything or not it skips disk check, so I can't do that. I'll format later to fix dirty bit don't have time now and I don't think that is the cause anyway.

 

#2 I can't find the latest bios for my computer. HP website used to have it and it was the 2014 f.12 but now no bios driver is shown on their website.

 

#3  ACPI\HPQ0004\3&11583659&0  has been installed. 

 

#4 removed smart connect

 

#5 Updated all the drivers I could using a driver updater (Driver Booster 4 pro)

 

#6 My last resort will be driver verifier because now I got no time.

 

#7 You are saying my CPU is overclocked. How so because I never tried to overclock it.


Edited by ndaoud360, 19 September 2016 - 11:08 PM.


#8 usasma

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Posted 20 September 2016 - 05:35 AM

The report says it's overclocked - this is from information provided by the system in the memory dump.

It's not unusual to see, and is usually due to the automatic/turboboost built into the Intel CPU's

Don't worry about it - it's not significant at this point IMO

 

Now we wait for further BSOD's......


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#9 ndaoud360

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Posted 20 September 2016 - 10:04 AM

The report says it's overclocked - this is from information provided by the system in the memory dump.

It's not unusual to see, and is usually due to the automatic/turboboost built into the Intel CPU's

Don't worry about it - it's not significant at this point IMO

 

Now we wait for further BSOD's......

Everytime I shutdown/sleep it's gets a BSOD even after doing what I mentioned and its the same error too.

 

2qwfoty.png


Edited by ndaoud360, 20 September 2016 - 10:05 AM.


#10 usasma

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Posted 21 September 2016 - 05:48 AM

Usually the STOP 0x9F error (with the first parameter being 3) will show signs in the dump file of the actual cause in the Failure Bucket ID:

In this case, it's dominated by the wrong symbols error.

 

In most cases, the driver will be present in the memory dump - so that's the first place to start (with the drivers listed below the analysis).

Have you uninstalled the programs with the older drivers?  They are the most likely cause of the problem.

As for the other drivers, have you updated them to the latest, W10 compatible version?

 

But, in fully updated, stable Windows builds, Windows drivers aren't very likely to be at fault.  In the Fast Ring (and Slow Ring), the likelihood of a Windows driver problem is more likely (as are compatibility issues).

 

I don't have any faith in the various driver updater programs - they tend to be either overly complicated (and miss things), or too simplistic (and miss things).

I suggest that you visit the support website for your particular model and download the updated drivers from there.

Then, visit the website of the additional programs that you have installed, and either update to a W10 compatible version - or uninstall the program (if it's not W10 compatible).


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#11 technonymous

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Posted 21 September 2016 - 06:03 AM

Try changing the sleep state in the bios s1 to s3 or vice versa. Some SSD's have these issues and need a firmware update.



#12 ndaoud360

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Posted 21 September 2016 - 12:21 PM

Usually the STOP 0x9F error (with the first parameter being 3) will show signs in the dump file of the actual cause in the Failure Bucket ID:

In this case, it's dominated by the wrong symbols error.

 

In most cases, the driver will be present in the memory dump - so that's the first place to start (with the drivers listed below the analysis).

Have you uninstalled the programs with the older drivers?  They are the most likely cause of the problem.

As for the other drivers, have you updated them to the latest, W10 compatible version?

 

But, in fully updated, stable Windows builds, Windows drivers aren't very likely to be at fault.  In the Fast Ring (and Slow Ring), the likelihood of a Windows driver problem is more likely (as are compatibility issues).

 

I don't have any faith in the various driver updater programs - they tend to be either overly complicated (and miss things), or too simplistic (and miss things).

I suggest that you visit the support website for your particular model and download the updated drivers from there.

Then, visit the website of the additional programs that you have installed, and either update to a W10 compatible version - or uninstall the program (if it's not W10 compatible).

Well I refreshed my laptop while keeping my personal files a week ago to see if the problem fixed itself. So no programs were installed except ones pre-installed by microsoft. My problem still persisted. So I cloned my files back to as I had it before. I'm not sure how to read dump files because notepad and others similar keep showing weird symbols. The driver updater I used was rated quite high so I tried it and it worked quite nicely but who knows if its really as good as going directly to the manufacturer website. I did however downloaded every driver specifically from the manufacturer website but no dice. Also for my laptop, they only had windows 8.1 drivers but most were updated in 2016.

 

 

Try changing the sleep state in the bios s1 to s3 or vice versa. Some SSD's have these issues and need a firmware update.

I don't have that option in my bios. 

Attached Files

  • Attached File  dump.zip   247.12KB   2 downloads

Edited by ndaoud360, 21 September 2016 - 12:42 PM.


#13 technonymous

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Posted 21 September 2016 - 08:09 PM

 

Usually the STOP 0x9F error (with the first parameter being 3) will show signs in the dump file of the actual cause in the Failure Bucket ID:

In this case, it's dominated by the wrong symbols error.

 

In most cases, the driver will be present in the memory dump - so that's the first place to start (with the drivers listed below the analysis).

Have you uninstalled the programs with the older drivers?  They are the most likely cause of the problem.

As for the other drivers, have you updated them to the latest, W10 compatible version?

 

But, in fully updated, stable Windows builds, Windows drivers aren't very likely to be at fault.  In the Fast Ring (and Slow Ring), the likelihood of a Windows driver problem is more likely (as are compatibility issues).

 

I don't have any faith in the various driver updater programs - they tend to be either overly complicated (and miss things), or too simplistic (and miss things).

I suggest that you visit the support website for your particular model and download the updated drivers from there.

Then, visit the website of the additional programs that you have installed, and either update to a W10 compatible version - or uninstall the program (if it's not W10 compatible).

Well I refreshed my laptop while keeping my personal files a week ago to see if the problem fixed itself. So no programs were installed except ones pre-installed by microsoft. My problem still persisted. So I cloned my files back to as I had it before. I'm not sure how to read dump files because notepad and others similar keep showing weird symbols. The driver updater I used was rated quite high so I tried it and it worked quite nicely but who knows if its really as good as going directly to the manufacturer website. I did however downloaded every driver specifically from the manufacturer website but no dice. Also for my laptop, they only had windows 8.1 drivers but most were updated in 2016.

 

 

Try changing the sleep state in the bios s1 to s3 or vice versa. Some SSD's have these issues and need a firmware update.

I don't have that option in my bios. 

 

There should be a setting. It would be under power mangement or something like that. I'll look at your dump file.



#14 ndaoud360

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Posted 21 September 2016 - 09:55 PM

 

 

Try changing the sleep state in the bios s1 to s3 or vice versa. Some SSD's have these issues and need a firmware update.

I don't have that option in my bios. 

 

There should be a setting. It would be under power mangement or something like that. I'll look at your dump file.

 

I don't see a power management setting at all. Also to note my computer will only boot to the OS if I run under legacy boot. It says Legacy is only for below windows 8. I'm on 10 but I believe I was on legacy for quite some time though without issues.



#15 technonymous

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Posted 21 September 2016 - 11:41 PM

I am having trouble with your dump file. MSFT symbols server acting up again. I can't get any debugging to work with your 14926.1000 build number. They are kicking out so many build versions so fast they don't even have symbols to manually download for all them builds. Nothing works.

 

You should go to BC downloads section and grab speccy program and install it. Run it and at the top go to file and publish a snapshot. Copy that url and paste it here in your thread. Need your motherboard info to grab a manual and look what your bios has.


Edited by technonymous, 21 September 2016 - 11:41 PM.





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