I Had a Samsung Galaxy S5 - no problems at all seeing, rearranging, removing pics or copying them to my desktop, I have a Alienware by Dell, its pretty fast because its a gaming computer. I use Windows 7 Ultimate, 16 gb.
I now own a Samsung Note 5 - I have only had it for 1 months. When I plug into a USB port, change to File transfer OR picture transfer. I then go to computer and see the Samsung, I double click and it shows folders, I double click or DCIM OR Pictures and it opens up then I see lots of squares with a red thing but I can not view the pictures.
I called verizon and after 1 1/2 hours with a level tech they told me to contact Samsung. I did that and another hour later The Samsung tech told me to call or write to Microsoft.
I have checked for Windows updated, none offered
I have checked Samsung update, I even tried to download the newest USB driver for samsung.
See the Samsung icon and double click it then see a phone folder and click on that and get a blank page with a green line up top letting me know it is thinking and a hour glass by my mouse.
I believe it was opening up with Microsoft Office 2010 when it did get that far.
I have rebooted my computer - probably 5 times. I went into settings and put my phone back to reset and forced stop on some programs (per Samsung).
I also ran CCleaner on my computer.
Anyone know how I can view and save pics on my PC?