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Low Reliability


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#1 guiyak1

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Posted 15 September 2016 - 11:20 AM

· OS - Windows Vista 
· x86 (32-bit) 
· What was original installed OS on system? Vista
· Is the OS an OEM version (came pre-installed on system)  
· Age of system (hardware)  2009
· Age of OS installation - have you re-installed the OS?  2009  no

· CPU  Intel® Core™2 Duo E6550@2.33GHzWin
· Video Card  AMD Radeon HD 5450
· MotherBoard -  Dell   0RY007
· Power Supply - brand & wattage 

· System Manufacturer  Dell
· Exact model number    Inspiron 530

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#2 usasma

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Posted 16 September 2016 - 04:08 PM

I have no idea what sort of problem to look for.

A reliability problem can be almost anything.

 

There is an HP service that might have a problem shown in the Perfmon report

The D: drive has less than 11% free space - please free up 15% on all drives

 

There are no signs of a BSOD in the BSOD reports that you uploaded

 

System info report shows that you only have Service Pack 1 installed.

I no longer track Vista systems - but I suspect there are 400 to 500 updates AFTER you install Service Pack 2

Please get all of them before we further start analyzing this.  Submit another set of reports once the updating is done.

 

There are signs that there could be an infection present on the system.

Could you be infected?  It's possible that malware has corrupted your current protection, so please try a couple of these, independent scans (from this link: https://www.us-cert.gov/ncas/alerts/TA15-286A ).  This is in case your current protection is compromised by malware and giving false results:

           F-Secure
           https://www.f-secure.com/en/web/home_global/online-scanner (link is external)

           McAfee
           http://www.mcafee.com/uk/downloads/free-tools/stinger.aspx (link is external)

           Microsoft
           http://www.microsoft.com/security/scanner/en-us/default.aspx (link is external)

           Sophos
           https://www.sophos.com/en-us/products/free-tools/virus-removal-tool.aspx (link is external)

           Trend Micro
           http://housecall.trendmicro.com/ (link is external)

    The above are examples only and do not constitute an exhaustive list. The U.S. Government does not endorse or support any particular product or vendor.
If you do find infections, I'd suggest posting over in the Am I Infected forum to ensure that all the bad stuff has been removed:  http://www.bleepingcomputer.com/forums/f/103/am-i-infected-what-do-i-do/
Please read the pinned topics at the top of the forum for instructions on how to post there.

Only run one antivirus and one firewall at a time.  If you run more, they can conflict - causing reliability problems and even letting malware onto your system.

You have both Avast and AVG listed in your startups.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 guiyak1

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Posted 16 September 2016 - 06:10 PM

Thank you for getting back to me.  The reliability report keeps showing: ROOT\LEGACY_AVGLOGX\0000 driver failure almost every day.



#4 usasma

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Posted 18 September 2016 - 05:08 AM

Uninstall AVG (if still installed)

Then run the free AVG removal tool at this link:  http://www.avg.com/us-en/utilities

Reboot and see if the error goes away.

If not, then uninstall Avira

Then run the free Avira removal tool at this link:  http://www.avira.com/en/support-for-free-knowledgebase-detail/kbid/88

Then reboot and see if the error goes away.

Then reinstall your choice of antivirus immediately.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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