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DVD drive does not recognize discs after resetting Windows 8.1


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#1 Sivapriya

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Posted 14 September 2016 - 09:49 PM

I was having some issues with my computer earlier in the year.  Due to this, after lengthy troubleshooting process, I decided to reset windows 8.1.  This didn't resolve my issue (ended being I needed a new keyboard).  This is just to give a little history.  Keyboard has been replaced and everything has been working well, except my dvd drive no longer recognizes discs. :(

 

I am on a Lenovo Ideapad s510p, running Windows 8.1 64 bit. 

 

I've tried updating the drivers. I've tried uninstalling it and rebooting.  Device manager says the drivers are up to date and the device is working.  

 

I'm at a loss and need help.  Any bleepers out there that can help me?  Any suggestions I can try?

 

Thanks!



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#2 opera

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Posted 15 September 2016 - 01:07 AM

Try the 'Upper and lower filters' fix.

 

https://support.microsoft.com/en-gb/kb/314060



#3 dc3

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Posted 15 September 2016 - 10:20 AM

This could be a third party software causing this.   Are you running iTunes on this computer?  I found a couple of instances where iTunes was causing this type of problem with Lenovo Ideapads.  
 
Please perform a Clean Boot to determine if this is the case.
 
In Step 7 you are instructed to restart your computer.  If the problem no longer persists after restarting you need to follow the instructions to use the process of elimination to determine which program/application is causing this.
 

How to perform a Clean Boot.
 
Warning:  Disabling items in Services or Startup may leave your anitivius disabled until the process is ended.  For this reason I would suggest that you perform this process off line.
 
Click or tap on the Windows keywindowskey_zps092d5c75.png and the C key to open the Charms, then type msconfig in the search box.  When msconfig appears below the search box click or tap on it to open System Configuration.
 
If you are prompted for an administrator password or for confirmation, you should enter the password or provide confirmation. 
 
(1)  Click/tap on the General tab.   
 
(2)  Click/tap on the Selective startup option. 
 
(3)  Remove the check mark in the Load startup items  check box. 
 
clean%20boot%201_zpsdhgjof0f.png
 
Warning:  Disabling items in Services or Startup may leave your anitivius disabled until the process is ended.  For this reason I would suggest that you perform this process off line.
 
4.  Click on the Services tab. 
 
5.  Place a check mark in the Hide all Microsoft services check box, this will remove the Microsoft Services from the list but will still be running. 
 
6.  Click Disable all, this will remove all of the check marks in the Services list. 
 
clean%20boot%203_zpsyvcjopso.png
 
7.  Click on Hide all Microsoft services.  Click on Apply then OK
 
clean%20boot%202_zpsekds879g.png
 
Click on Restart in the window that opens.
 
When the computer is restarted it will boot normally.  
 
Let me know if the problem persists after restarting the computer.
 
If the problem does not continue after the restart please do the following.
 
8.  Devide the number of these services by two and you place checks in the first half of these, then restart
the computer.
  
9.  If the problem doesn't return in those services remove the checks and place checks in the remaining
services. 
 
10.  When you find which half the service is in go on to the next step.  
 
11.  In the half that the problem came back in you should remove the checks from the first half or the
services.
 
12.  Restart the computer.  If it isn't in the first half of these services, do the same with the last half of the
services. 
 
13.  Once you have narrowed it down to the last three or four services remove the checks one at a time till
you find the service at fault.
 
Once you have found the service post it in your topic.  Do not take any action until I suggest the next step.
 
 
 
 
 

Edited by dc3, 15 September 2016 - 10:24 AM.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 





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