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Shutdown out of nowhere.


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#1 CarlesX

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Posted 14 September 2016 - 09:47 PM

Hello,

 

I have a Dell Inspiron 15R 5537 laptop, running Windows 8.1, and my processor is Intel Core i7-4500U CPU @ 1.80GHz 2.40GHz.

 

I was watching a movie using GOM player, and suddenly the machine just turned off on its own. The shutdown sequence wasn't even activated, it just turned off as if someone pulled the plug or removed the battery with no power cable connected. Startup was fine right after, and everything seems to be operating normally now.

 

I've been using the laptop for about a year now, obviously this hasn't happened before so I was wondering what the hell happened and why, should I be worried and is there something I can do to prevent this from happening again. Not sure if it's relevant or if it helps, but at the moment it happened I had paused the movie and I was trying to upload a song on facebook, with a few pages open on google chrome as well.

 

Thanks.



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#2 opera

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Posted 15 September 2016 - 01:16 AM

Does it show any info in the Windows Event Viewer for around the time it happened?



#3 hamluis

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Posted 15 September 2016 - 07:16 AM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy taking care to post the link of the snapshot in your next post.

   Go to Piriform's website, and download the free version on the left.  Click Download from Piriform.com (the FileHippo link requires an extra click). Or if you want to use a portable version of Speccy (which doesn't require installation), click the builds page link and download the portable version. You will now be asked where you want to save the file. The best place to put it is the Desktop, as it will be easy to find later.

    After the file finishes downloading, you are ready to run Speccy. If you downloaded the installer, simply double-click on it and follow the prompts until installation is complete. If you downloaded the portable version, you will need to unzip it before use. Right-click the ZIP file and click Extract all. Click Next. Open up the extracted folder and double-click on Speccy.
 
     Once inside Speccy, it will look similar to this (with your computer's specifications, of course): p22004369.gif

     Now, at the top, click File > Publish Snapshot. You will see the following prompt:

p22004371.gif

     Click Yes > then Copy to Clipboard

p22004372.gif

Now, once you are back in the forum topic you are posting in, click the p22004370.gif button. Right-click in the empty space of the Reply box and click Paste. Then, click Add Reply below the Reply box.

 

Louis



#4 CarlesX

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Posted 15 September 2016 - 11:34 AM

Does it show any info in the Windows Event Viewer for around the time it happened?

Yes it does: "Critical Error: Event 41, Kernel Power - The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly".

 

I will come back with another post later after having done what Louis told me.



#5 RolandJS

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Posted 15 September 2016 - 11:47 AM

Along with following Hamlius' advice, gave some thought to the following: 

I know some laptops suddenly power off if the proc area gets too hot; consider adding a usb-powered external cooling assembly; I have one for each of my Acers, and while they do get quite warm, they no longer get hot and shutdown suddenly.


Edited by RolandJS, 15 September 2016 - 11:50 AM.

"Take care of thy backups and thy restores shall take care of thee."  -- Ben Franklin revisited.

http://collegecafe.fr.yuku.com/forums/45/Computer-Technologies/

Backup, backup, backup! -- Lady Fitzgerald (w7forums)

Clone or Image often! Backup... -- RockE (WSL)





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