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Unable to RDP to my file server


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7 replies to this topic

#1 idontknow123

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Posted 13 September 2016 - 10:27 AM

Hi everyone,

 

Need your help on this. I have 3 servers running on VM Esxi. 2 out of 3 server are accessible via RDP the other one is not. I cant even access the server in question via Vsphere client console. Its just showing a black screen. I recently installed MS security essentials and spyhunter on that server. Do you think that those software are blocking the RDP connection and from Vsphere client console? if so, I would i be able to access that server and uninstall those recent installed softwares? 

 

Your input will be greatly appreciated.

 

Idontknow123



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#2 JohnnyJammer

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Posted 13 September 2016 - 07:29 PM

If you cant even access it through the persevere console then something is a miss mate, try forcible rebooting the machine and then see if you can then access through the console because it might need to be reset from vsphere.



#3 idontknow123

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Posted 14 September 2016 - 06:02 AM

Thanks Johnny! 

 

my buddy have restarted the machine. After it came back up he was able to access via console. However after couple of hours we're again unable to get in. My current setup is there's 3 VMs on one machine. I'm not that techie, I want to know if I can access that particular VM on the physical machine instead of connecting thru vsphere or RDP? If so, can you walk me through? 



#4 JohnnyJammer

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Posted 14 September 2016 - 07:40 PM

Yes well you should be able to RDp straight into it, do you know if the person who configured the VM's used a template?

Also check the firewall settings on that one server thats refusing connections, or even delete and re-add a new virtual NIC mate and assign a new / same IP.

 

Are all of these domain joined servers?



#5 idontknow123

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Posted 15 September 2016 - 06:41 AM

Yes well you should be able to RDp straight into it, do you know if the person who configured the VM's used a template?

Also check the firewall settings on that one server thats refusing connections, or even delete and re-add a new virtual NIC mate and assign a new / same IP.

 

Are all of these domain joined servers?

I have no idea of that VM template. 
Yes they are all domain joined servers. The problem is I couldnt get into that server to disable whats blocking the RDP. 



#6 Sneakycyber

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Posted 18 September 2016 - 10:29 PM

Depending on your firewall settings, I have seen where dns issue's cause ntlm to fail causing the server to think the network is public (enabling the firewall).
Chad Mockensturm 
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Certified CompTia Network +, A +

#7 idontknow123

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Posted 20 September 2016 - 06:51 AM

Depending on your firewall settings, I have seen where dns issue's cause ntlm to fail causing the server to think the network is public (enabling the firewall).

What should I do in order to disable the firewall? I'm not able to get in to the server and I don't know how I could access that server to disable the firewall or the anti virus software.



#8 Sneakycyber

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Posted 20 September 2016 - 08:29 AM

Since they are domain joined servers you can change/disable the firewall using group policy. Then reboot the problem server and it should get the new policies and open the firewall.
Chad Mockensturm 
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