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Racing Windows7 causing critical cores to overheat after booting up


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16 replies to this topic

#1 FredricJLowe

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Posted 12 September 2016 - 09:19 PM

HP laptop with I7 processor running Windows 7 64 bit Home Premium after booting up races. I went into task manager and see svchost running memory at over 256K. I delete this and another svchost and the racing stops but eventually it starts again.

 

I performed all suggested tips  from Wintips.org for Full Malware Scan & Removal Guide to Clean Heavy Infected Computer by running:

 

RKill in Safe Mode with Networking

RogueKiller

CCleaner

TDSSKILLER

Delete Temporary Files and folders with TFC by OldTimer

Removed any Programs recently installed in Control Panel

AdwCleaner

Junkware Removal Tool with JRT

Malwarebytes Anti-Malware

ESET online antivirus scan

 

What is causing this racing without opening any programs?

I don't know what services that might be running that are causing this.

I have stopped whatever programs that I know that are not needed.

 

As a result of this racing, it is causing excessive heat and am getting Critical Core 0 or Critical Core 3 messages popping up.


Edited by hamluis, 14 September 2016 - 07:14 AM.
Moved from Win 7 to Internal Hardware - Hamluis.


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#2 BrianVS

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Posted 13 September 2016 - 05:00 AM

I had the same problem- googled "svchost windows 7 error"- came up with this:

 

https://support.microsoft.com/en-us/kb/2889748

 

You get a number of hits, including youtube videos on how to fix it.



#3 hamluis

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Posted 13 September 2016 - 09:16 AM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy taking care to post the link of the snapshot in your next post.

   Go to Piriform's website, and download the free version on the left.  Click Download from Piriform.com (the FileHippo link requires an extra click). Or if you want to use a portable version of Speccy (which doesn't require installation), click the builds page link and download the portable version. You will now be asked where you want to save the file. The best place to put it is the Desktop, as it will be easy to find later.

    After the file finishes downloading, you are ready to run Speccy. If you downloaded the installer, simply double-click on it and follow the prompts until installation is complete. If you downloaded the portable version, you will need to unzip it before use. Right-click the ZIP file and click Extract all. Click Next. Open up the extracted folder and double-click on Speccy.
 
     Once inside Speccy, it will look similar to this (with your computer's specifications, of course): p22004369.gif

     Now, at the top, click File > Publish Snapshot. You will see the following prompt:

p22004371.gif

     Click Yes > then Copy to Clipboard

p22004372.gif

Now, once you are back in the forum topic you are posting in, click the p22004370.gif button. Right-click in the empty space of the Reply box and click Paste. Then, click Add Reply below the Reply box.

 

Louis



#4 Willy22

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Posted 13 September 2016 - 09:39 AM

- There should be about 12 processes called "Svchost.exe" running. That's quite normal.

- Perhaps you meant 256 MB instead of 256 KB ? If so, then you could have a "Windows Update" problem. Try this guide:

http://www.tweaking.com/forums/index.php/topic,4799.0.html


Edited by Willy22, 13 September 2016 - 09:40 AM.


#5 FredricJLowe

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Posted 13 September 2016 - 02:29 PM

MiniToolBox by Farbar  Version: 17-06-2016
Ran by SmartMoneyStrategies (administrator) on 13-09-2016 at 14:18:19
Running from "C:\Users\SmartMoneyStrategies\Downloads"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Model: HP Pavilion dv7 Notebook PC Manufacturer: Hewlett-Packard
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (09/12/2016 09:27:55 PM) (Source: Application Error) (User: )
Description: Faulting application name: Core Temp.exe, version: 1.0.0.0, time stamp: 0x4e5ff94d
Faulting module name: Core Temp.exe, version: 1.0.0.0, time stamp: 0x4e5ff94d
Exception code: 0xc0000005
Fault offset: 0x000000000002dbc6
Faulting process id: 0xc94
Faulting application start time: 0xCore Temp.exe0
Faulting application path: Core Temp.exe1
Faulting module path: Core Temp.exe2
Report Id: Core Temp.exe3
 
Error: (09/12/2016 08:08:34 AM) (Source: Application Error) (User: )
Description: Faulting application name: Core Temp.exe, version: 1.0.0.0, time stamp: 0x4e5ff94d
Faulting module name: ntdll.dll, version: 6.1.7601.23418, time stamp: 0x5708a857
Exception code: 0xc0000005
Fault offset: 0x0000000000051e76
Faulting process id: 0x11b8
Faulting application start time: 0xCore Temp.exe0
Faulting application path: Core Temp.exe1
Faulting module path: Core Temp.exe2
Report Id: Core Temp.exe3
 
Error: (09/12/2016 07:45:11 AM) (Source: Application Error) (User: )
Description: Faulting application name: Core Temp.exe, version: 1.0.0.0, time stamp: 0x4e5ff94d
Faulting module name: ntdll.dll, version: 6.1.7601.23418, time stamp: 0x5708a857
Exception code: 0xc0000005
Fault offset: 0x0000000000051f19
Faulting process id: 0xd20
Faulting application start time: 0xCore Temp.exe0
Faulting application path: Core Temp.exe1
Faulting module path: Core Temp.exe2
Report Id: Core Temp.exe3
 
Error: (09/12/2016 07:11:19 AM) (Source: Application Error) (User: )
Description: Faulting application name: HPMSGSVC.exe, version: 2.1.3.0, time stamp: 0x4c199af2
Faulting module name: HPMSGSVC.exe, version: 2.1.3.0, time stamp: 0x4c199af2
Exception code: 0xc0000005
Fault offset: 0x00003a00
Faulting process id: 0x12a4
Faulting application start time: 0xHPMSGSVC.exe0
Faulting application path: HPMSGSVC.exe1
Faulting module path: HPMSGSVC.exe2
Report Id: HPMSGSVC.exe3
 
Error: (09/11/2016 04:47:04 PM) (Source: Application Error) (User: )
Description: Faulting application name: Core Temp.exe, version: 1.0.0.0, time stamp: 0x4e5ff94d
Faulting module name: ntdll.dll, version: 6.1.7601.23418, time stamp: 0x5708a857
Exception code: 0xc0000005
Fault offset: 0x00000000000528e8
Faulting process id: 0x1300
Faulting application start time: 0xCore Temp.exe0
Faulting application path: Core Temp.exe1
Faulting module path: Core Temp.exe2
Report Id: Core Temp.exe3
 
Error: (09/11/2016 04:38:09 PM) (Source: Application Error) (User: )
Description: Faulting application name: Core Temp.exe, version: 1.0.0.0, time stamp: 0x4e5ff94d
Faulting module name: ntdll.dll, version: 6.1.7601.23418, time stamp: 0x5708a857
Exception code: 0xc0000005
Fault offset: 0x0000000000051f85
Faulting process id: 0xc24
Faulting application start time: 0xCore Temp.exe0
Faulting application path: Core Temp.exe1
Faulting module path: Core Temp.exe2
Report Id: Core Temp.exe3
 
Error: (09/11/2016 04:24:13 PM) (Source: Application Error) (User: )
Description: Faulting application name: HPMSGSVC.exe, version: 2.1.3.0, time stamp: 0x4c199af2
Faulting module name: HPMSGSVC.exe, version: 2.1.3.0, time stamp: 0x4c199af2
Exception code: 0xc0000005
Fault offset: 0x00003a00
Faulting process id: 0x114
Faulting application start time: 0xHPMSGSVC.exe0
Faulting application path: HPMSGSVC.exe1
Faulting module path: HPMSGSVC.exe2
Report Id: HPMSGSVC.exe3
 
Error: (09/11/2016 03:45:21 PM) (Source: Application Error) (User: )
Description: Faulting application name: HPMSGSVC.exe, version: 2.1.3.0, time stamp: 0x4c199af2
Faulting module name: HPMSGSVC.exe, version: 2.1.3.0, time stamp: 0x4c199af2
Exception code: 0xc0000005
Fault offset: 0x00003a00
Faulting process id: 0xf90
Faulting application start time: 0xHPMSGSVC.exe0
Faulting application path: HPMSGSVC.exe1
Faulting module path: HPMSGSVC.exe2
Report Id: HPMSGSVC.exe3
 
System errors:
=============
Error: (09/13/2016 02:06:57 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalLaunch{C97FCC79-E628-407D-AE68-A06AD6D8B4D1}{344ED43D-D086-4961-86A6-1106F4ACAD9B}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)
 
Error: (09/12/2016 09:28:05 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalLaunch{C97FCC79-E628-407D-AE68-A06AD6D8B4D1}{344ED43D-D086-4961-86A6-1106F4ACAD9B}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)
 
Error: (09/12/2016 10:11:44 AM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalLaunch{C97FCC79-E628-407D-AE68-A06AD6D8B4D1}{344ED43D-D086-4961-86A6-1106F4ACAD9B}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)
 
Error: (09/12/2016 07:55:55 AM) (Source: Service Control Manager) (User: )
Description: The Service Control Manager tried to take a corrective action (Restart the service) after the unexpected termination of the Windows Management Instrumentation service, but this action failed with the following error: 
%%1056 = An instance of the service is already running.
 
Error: (09/12/2016 07:55:55 AM) (Source: Service Control Manager) (User: )
Description: The Service Control Manager tried to take a corrective action (Restart the service) after the unexpected termination of the IKE and AuthIP IPsec Keying Modules service, but this action failed with the following error: 
%%1056 = An instance of the service is already running.
 
Error: (09/12/2016 07:52:55 AM) (Source: Service Control Manager) (User: )
Description: The Service Control Manager tried to take a corrective action (Restart the service) after the unexpected termination of the Computer Browser service, but this action failed with the following error: 
%%1056 = An instance of the service is already running.
 
Error: (09/12/2016 07:52:55 AM) (Source: Service Control Manager) (User: )
Description: The Service Control Manager tried to take a corrective action (Restart the service) after the unexpected termination of the Server service, but this action failed with the following error: 
%%1056 = An instance of the service is already running.
 
Error: (09/12/2016 07:50:55 AM) (Source: Service Control Manager) (User: )
Description: The Windows Update service terminated unexpectedly.  It has done this 2 time(s).
 
Error: (09/12/2016 07:50:55 AM) (Source: Service Control Manager) (User: )
Description: The Windows Management Instrumentation service terminated unexpectedly.  It has done this 2 time(s).  The following corrective action will be taken in 300000 milliseconds: Restart the service.
 
Error: (09/12/2016 07:50:55 AM) (Source: Service Control Manager) (User: )
Description: The Themes service terminated unexpectedly.  It has done this 2 time(s).  The following corrective action will be taken in 60000 milliseconds: Restart the service.
 
Microsoft Office Sessions:
=========================
 
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Aegis Desktop (HKLM-x32\...\Aegis Desktop) (Version: 7.8.0.5 - WELIS, LLC)
Allianz ForeSight Console 5.1.11.12 (HKCU\...\e198fe59e6db0240) (Version: 5.1.11.12 - ForeSight Console 5)
Amazon Kindle (HKLM-x32\...\Amazon Kindle) (Version:  - Amazon)
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Blackhawk Striker 2 (HKLM-x32\...\WT087328) (Version: 2.2.0.95 - WildTangent) Hidden
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Broadcom 802.11 Wireless LAN Adapter (HKLM\...\Broadcom 802.11 Wireless LAN Adapter) (Version: 5.60.350.6 - Broadcom Corporation)
Build-a-lot 2 (HKLM-x32\...\WT087335) (Version: 2.2.0.95 - WildTangent) Hidden
Canon MF Toolbox 4.9.1.1.mf12 (HKLM-x32\...\{6767DFEE-8909-453A-B553-C7693912B2EB}) (Version: 4.9.1.1.mf12 - CANON INC.)
Canon MF8300C Series (HKLM\...\{DB3D2C81-EF11-4b1f-9B55-3959AEE09E55}) (Version: 3.9.0.0 - CANON INC.)
ccc-core-static (HKLM-x32\...\{3EE91D75-5721-4662-AE9E-AEF5C6BF41D4}) (Version: 2010.0909.1412.23625 - ATI) Hidden
CCleaner (HKLM\...\CCleaner) (Version: 5.21 - Piriform)
Century II MTL Illustrator (HKLM-x32\...\{4000D573-1E11-4F16-9FA8-5C6E0903DAA2}) (Version: 4.57.2 - MTL Insurance Company)
Chuzzle Deluxe (HKLM-x32\...\WT087453) (Version: 2.2.0.95 - WildTangent) Hidden
CinemaNow Media Manager (HKLM-x32\...\{6C122441-1861-4CD7-B1C5-A163A6984E12}) (Version: 1.9.1.105 - CinemaNow, Inc.)
Citrix Online Launcher (HKLM-x32\...\{09DA5EE2-7E46-4DC4-96F9-BFEE50D40659}) (Version: 1.0.408 - Citrix)
Compatibility Pack for the 2007 Office system (HKLM-x32\...\{90120000-0020-0409-0000-0000000FF1CE}) (Version: 12.0.6612.1000 - Microsoft Corporation)
Contents (HKLM-x32\...\{F6A76E9C-C299-4CFA-AD2A-57FE9DD68B70}) (Version: 1.6.0.286 - Corel Corporation) Hidden
Core Temp 1.0 RC2 (HKLM\...\{086D343F-8E78-4AFC-81AC-D6D414AFD8AC}_is1) (Version: 1.0 - Alcpu)
Corel PaintShop Photo Pro X3 (HKLM-x32\...\_{D1AEB5DB-04FA-489D-94EF-8600898B93EE}) (Version: 1.6.1.116 - Corel Corporation)
Corel PaintShop Photo Pro X3 (HKLM-x32\...\{DA4BF4BE-3CDC-43B5-BBDA-DDDA73103111}) (Version: 1.00.0000 - Corel Corporation) Hidden
Corel VideoStudio Pro X3 (HKLM-x32\...\_{F072CA07-A781-45E4-9975-C033A73019CF}) (Version: 1.6.0.286 - Corel Corporation)
CyberLink DVD Suite (HKLM-x32\...\InstallShield_{1FBF6C24-C1FD-4101-A42B-0C564F9E8E79}) (Version: 7.0.3003 - CyberLink Corp.)
D3DX10 (HKLM-x32\...\{E09C4DB7-630C-4F06-A631-8EA7239923AF}) (Version: 15.4.2368.0902 - Microsoft) Hidden
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DeviceIO (HKLM-x32\...\{F4E9851F-765E-40B7-9859-237C2724E62C}) (Version: 1.6.0.286 - Corel Corporation) Hidden
Diner Dash 2 Restaurant Rescue (HKLM-x32\...\WT087536) (Version: 2.2.0.95 - WildTangent) Hidden
DoNotTrackMe Add-on 3.2.1166 (HKLM-x32\...\DoNotTrackMe Add-on_is1) (Version: 3.2.1166 - Abine Inc)
Dora's Carnival Adventure (HKLM-x32\...\WT087342) (Version: 2.2.0.95 - WildTangent) Hidden
DVD Menu Pack for HP MediaSmart Video (HKLM-x32\...\{FB4BB287-37F9-4E27-9C4D-2D3882E08EFF}) (Version: 4.1.4121 - Hewlett-Packard) Hidden
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Energy Star Digital Logo (HKLM-x32\...\{BD1A34C9-4764-4F79-AE1F-112F8C89D3D4}) (Version: 1.0.1 - Hewlett-Packard)
Escape Rosecliff Island (HKLM-x32\...\WT087360) (Version: 2.2.0.95 - WildTangent) Hidden
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Facebook Video Calling 3.1.0.521 (HKLM-x32\...\{2091F234-EB58-4B80-8C96-8EB78C808CF7}) (Version: 3.1.521 - Skype Limited)
FATE (HKLM-x32\...\WT087361) (Version: 2.2.0.95 - WildTangent) Hidden
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Final Drive Nitro (HKLM-x32\...\WT087362) (Version: 2.2.0.95 - WildTangent) Hidden
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Haali Media Splitter (HKLM-x32\...\HaaliMkx) (Version:  - )
Heroes of Hellas 2 - Olympia (HKLM-x32\...\WT087372) (Version: 2.2.0.95 - WildTangent) Hidden
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HP Advisor (HKLM-x32\...\{40FB8D7C-6FF8-4AF2-BC8B-0B1DB32AF04B}) (Version: 3.4.10262.3295 - Hewlett-Packard)
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HP Games (HKLM-x32\...\WildTangent hp Master Uninstall) (Version: 1.0.1.3 - WildTangent)
HP MediaSmart CinemaNow 2.0 (HKLM-x32\...\{9008D736-35CA-40DB-A2BE-5F32D954E5AA}) (Version: 2.0 - Hewlett-Packard)
HP MediaSmart DVD (HKLM-x32\...\InstallShield_{DCCAD079-F92C-44DA-B258-624FC6517A5A}) (Version: 4.1.4229 - Hewlett-Packard)
HP MediaSmart Movies and TV (HKLM\...\{4B4E2FA2-3B1E-4147-99DB-5033981D8C2F}) (Version: 1.0.0.10 - Hewlett-Packard)
HP MediaSmart Music (HKLM-x32\...\InstallShield_{91A34181-9FAD-43AB-A35F-E7A8945B7E1C}) (Version: 4.1.4215 - Hewlett-Packard)
HP MediaSmart Photo (HKLM-x32\...\InstallShield_{6DAF8CDC-9B04-413B-A0F2-BCC13CF8A5BF}) (Version: 4.1.4211 - Hewlett-Packard)
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HP Photo Creations (HKLM-x32\...\HP Photo Creations) (Version: 1.0.0.3611 - HP Photo Creations Powered by RocketLife)
HP Power Manager (HKLM-x32\...\{4B156358-CE9C-4E9F-8CAD-79AE86A68C60}) (Version: 1.0.3 - Hewlett-Packard Company)
HP Product Detection (HKLM-x32\...\{F13FBD0E-5CE1-4A3F-A4F0-C8633CB7B4DD}) (Version: 11.10.1000 - HP)
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HP Software Framework (HKLM-x32\...\{E05DB9F9-C8E7-45F2-BE9E-76D4C447CE9B}) (Version: 4.0.39.1 - Hewlett-Packard Company)
HP Update (HKLM-x32\...\{912D30CF-F39E-4B31-AD9A-123C6B794EE2}) (Version: 5.005.002.002 - Hewlett-Packard)
HP Wireless Assistant (HKLM\...\{B5FC1E1B-E70D-45F1-8E40-A3C30698B323}) (Version: 4.0.9.0 - Hewlett-Packard Company)
IC Solutions (HKLM-x32\...\{C113D27D-CE95-4450-BDAA-A8547A73CC51}) (Version: 13.4 - National Life Insurance Company)
ICA (HKLM-x32\...\{D1AEB5DB-04FA-489D-94EF-8600898B93EE}) (Version: 1.6.1.116 - Corel Corporation) Hidden
ICA (HKLM-x32\...\{F072CA07-A781-45E4-9975-C033A73019CF}) (Version: 1.6.0.286 - Corel Corporation) Hidden
ICQ7.7 (HKLM-x32\...\{77F665FD-3F60-4B0A-AE14-EC124B7A7FCE}) (Version: 7.7 - ICQ)
IDroo 1.0.0.186 (HKLM-x32\...\IDroo) (Version: 1.0.0.186 - Iteral Group OÜ)
IDT Audio (HKLM-x32\...\{E3A5A8AB-58F6-45FF-AFCB-C9AE18C05001}) (Version: 1.0.6289.0 - IDT)
Intel® Management Engine Components (HKLM-x32\...\{65153EA5-8B6E-43B6-857B-C6E4FC25798A}) (Version: 6.0.0.1179 - Intel Corporation)
Intel® Rapid Storage Technology (HKLM-x32\...\{3E29EE6C-963A-4aae-86C1-DC237C4A49FC}) (Version: 9.6.2.1001 - Intel Corporation)
Internet Explorer (Enable DEP) (HKLM\...\{a9264802-8a7a-40fe-a135-5c6d204aed7a}.sdb) (Version:  - )
IPM_PSP_Pro (HKLM-x32\...\{DCD941B6-F2E7-4FAF-B102-F7D4DE5FF99A}) (Version: 1.00.0000 - Corel Corporation) Hidden
IPM_VS_Pro (HKLM-x32\...\{FD67D9F3-FED6-4A2E-9D6C-8C8C44DEF8FF}) (Version: 13.0 - Corel Corporation) Hidden
ISCOM (HKLM-x32\...\{D1F80EFD-A032-4E8E-A367-70C44AD4DCE0}) (Version: 1.6.1.116 - Corel Corporation) Hidden
ISCOM (HKLM-x32\...\{FE661711-E392-4B3F-A4A7-02C747C09134}) (Version: 1.6.0.286 - Corel Corporation) Hidden
iTunes (HKLM\...\{F46AA0F1-E284-4878-A462-5F11B9166C0E}) (Version: 11.4.0.18 - Apple Inc.)
Java 8 Update 31 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F83218031F0}) (Version: 8.0.310 - Oracle Corporation)
Jewel Quest 3 (HKLM-x32\...\WT087373) (Version: 2.2.0.95 - WildTangent) Hidden
Jewel Quest Solitaire 2 (HKLM-x32\...\WT087379) (Version: 2.2.0.95 - WildTangent) Hidden
join.me (HKCU\...\JoinMe) (Version: 2.15.3.2826 - LogMeIn, Inc.)
join.me.launcher (HKLM-x32\...\{910ECE43-4D0D-4FAB-BE1F-6992F0495624}) (Version: 1.0.624.0 - LogMeIn, Inc.) Hidden
Junk Mail filter update (HKLM-x32\...\{1F6AB0E7-8CDD-4B93-8A23-AA9EB2FEFCE4}) (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
LabelPrint (HKLM-x32\...\{C59C179C-668D-49A9-B6EA-0121CCFC1243}) (Version: 2.5.2907 - CyberLink Corp.) Hidden
LabelPrint (HKLM-x32\...\InstallShield_{C59C179C-668D-49A9-B6EA-0121CCFC1243}) (Version: 2.5.2907 - CyberLink Corp.)
Lafayette Life Insurance Company (HKLM-x32\...\Lafayette Life Insurance Company) (Version:  - )
LightScribe System Software (HKLM-x32\...\{07E49BC1-24FF-4D7A-AC74-727BE95801AF}) (Version: 1.18.16.1 - LightScribe)
Malwarebytes Anti-Malware version 2.1.8.1057 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.1.8.1057 - Malwarebytes Corporation)
Microsoft .NET Framework 4.5.2 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.51209 - Microsoft Corporation)
Microsoft Office 2007 Service Pack 3 (SP3) (HKLM-x32\...\{91120000-002F-0000-0000-0000000FF1CE}_HOMESTUDENTR_{6E107EB7-8B55-48BF-ACCB-199F86A2CD93}) (Version:  - Microsoft)
Microsoft Office File Validation Add-In (HKLM-x32\...\{90140000-2005-0000-0000-0000000FF1CE}) (Version: 14.0.5130.5003 - Microsoft Corporation)
Microsoft Office Home and Student 2007 (HKLM-x32\...\HOMESTUDENTR) (Version: 12.0.6612.1000 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.50428.0 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM-x32\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{837b34e3-7c30-493c-8f6a-2b0f04e2912c}) (Version: 8.0.59193 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (HKLM\...\{4B6C7001-C7D6-3710-913E-5BC23FCE91E6}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 (HKLM-x32\...\{FF66E9F6-83E7-3A3E-AF14-8DE9A809A6A4}) (Version: 9.0.21022 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Midland LifeSolutions (HKLM-x32\...\{001F35C3-1E60-4AE1-8327-E3FB6F3BFC7D}) (Version: 22.3 - Midland National) Hidden
Midland LifeSolutions (HKLM-x32\...\{01D2F57A-8D93-4334-9441-366041433386}) (Version: 17.4 - Midland National) Hidden
Midland LifeSolutions (HKLM-x32\...\{048DFB17-09F4-4AAE-B8E8-4C9D68440E5D}) (Version: 19.5 - Midland National) Hidden
Midland LifeSolutions (HKLM-x32\...\{1C710B04-9943-4733-88C9-52DE74199955}) (Version: 18.2 - Midland National) Hidden
Midland LifeSolutions (HKLM-x32\...\{249BB233-059B-4749-8180-E39AA981793B}) (Version: 19.3 - Midland National) Hidden
Midland LifeSolutions (HKLM-x32\...\{250D4067-EA13-4494-8353-2B95C71C9BCA}) (Version: 17.2 - Midland National) Hidden
Midland LifeSolutions (HKLM-x32\...\{253A6846-6F46-46A1-A38E-9CBB59E476A8}) (Version: 23.0.1 - Midland National) Hidden
Midland LifeSolutions (HKLM-x32\...\{30C41B79-4E97-4194-93B0-304D8BE6A1D0}) (Version: 18.6 - Midland National) Hidden
Midland LifeSolutions (HKLM-x32\...\{33AF2992-0058-407F-B50B-9EE19C5A4CB7}) (Version: 20.0 - Midland National) Hidden
Midland LifeSolutions (HKLM-x32\...\{38A11D25-5EF1-4467-B07E-65F3213561E2}) (Version: 18.5 - Midland National) Hidden
Midland LifeSolutions (HKLM-x32\...\{3E3DA49C-0E62-4282-899A-EAF801FEAE1F}) (Version: 21.2 - Midland National) Hidden
Midland LifeSolutions (HKLM-x32\...\{5D022471-54ED-4E48-9568-88DC783707E1}) (Version: 17.3 - Midland National) Hidden
Midland LifeSolutions (HKLM-x32\...\{5D6E4F3B-A0E6-4165-BAE8-7D373815B2ED}) (Version: 20.2 - Midland National) Hidden
Midland LifeSolutions (HKLM-x32\...\{74DD11F6-83A7-4F75-AB75-07E815C29076}) (Version: 22.5 - Midland National) Hidden
Midland LifeSolutions (HKLM-x32\...\{7FB3E4E8-B0A8-4CE1-8C04-6034C15766AF}) (Version: 24.0 - Midland National) Hidden
Midland LifeSolutions (HKLM-x32\...\{91A73CB4-BE40-461A-B9DA-E550F82862DA}) (Version: 22.1 - Midland National) Hidden
Midland LifeSolutions (HKLM-x32\...\{92763C64-4527-4156-95FC-3B0DCC5011B3}) (Version: 25.4 - Midland National) Hidden
Midland LifeSolutions (HKLM-x32\...\{A40D9A1B-B264-4918-BE2C-BF9A66C1C316}) (Version: 17.2 - Midland National) Hidden
Midland LifeSolutions (HKLM-x32\...\{AA88E68B-42C2-4EC7-A754-97E16F13CE26}) (Version: 18.1 - Midland National) Hidden
Midland LifeSolutions (HKLM-x32\...\{B70E7A2D-C062-47F2-B518-E29199E83100}) (Version: 25.1 - Midland National) Hidden
Midland LifeSolutions (HKLM-x32\...\{D3F68E79-A5EF-4A76-9259-A3910F2AF3A2}) (Version: 18.3 - Midland National) Hidden
Midland LifeSolutions (HKLM-x32\...\{D5240EB0-FB77-4637-AA46-84DB49A5B2CD}) (Version: 22.2 - Midland National) Hidden
Midland LifeSolutions (HKLM-x32\...\{DF01BC74-74F6-4A54-B4C8-050341F039EC}) (Version: 17.2 - Midland National)
Midland LifeSolutions (HKLM-x32\...\{EF30C7A5-CF5D-42F1-9459-AF414530CFF6}) (Version: 21.1.1 - Midland National) Hidden
Midland LifeSolutions (HKLM-x32\...\{EF946E2B-FE4C-4A67-9A4B-B712572BAF38}) (Version: 22.0 - Midland National) Hidden
Midland LifeSolutions (HKLM-x32\...\{F3C01970-A53F-4192-9940-272D3F500DC9}) (Version: 17.4.1 - Midland National) Hidden
MoneyTrax Inc. Circle of Wealth® System (HKLM-x32\...\Circle of Wealth® System) (Version: 2015.1.0.12 - MoneyTrax Inc.)
Movie Theme Pack for HP MediaSmart Video (HKLM-x32\...\{3023EBDA-BF1B-4831-B347-E5018555F26E}) (Version: 4.1.4030 - Hewlett-Packard) Hidden
Movie Theme Pack for HP MediaSmart Video (HKLM-x32\...\InstallShield_{3023EBDA-BF1B-4831-B347-E5018555F26E}) (Version: 4.1.4030 - Hewlett-Packard)
Mozilla Firefox 24.0 (x86 en-US) (HKLM-x32\...\Mozilla Firefox 24.0 (x86 en-US)) (Version: 24.0 - Mozilla)
Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 45.2.0.6025 - Mozilla)
Mozilla Thunderbird 45.2.0 (x86 en-US) (HKLM-x32\...\Mozilla Thunderbird 45.2.0 (x86 en-US)) (Version: 45.2.0 - Mozilla)
MSXML 4.0 SP2 (KB954430) (HKLM-x32\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB973688) (HKLM-x32\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)
MSXML 4.0 SP2 Parser and SDK (HKLM-x32\...\{716E0306-8318-4364-8B8F-0CC4E9376BAC}) (Version: 4.20.9818.0 - Microsoft Corporation)
Mutual of Omaha - Health (HKLM-x32\...\Mutual of Omaha - Health_is1) (Version:  - Ebix Exchange, INC)
My Lockbox 2.9.9 (HKLM\...\My Lockbox_is1) (Version: 2.9.9 - )
NexDef Plug-in (HKLM-x32\...\Autobahn) (Version:  - )
Norton Online Backup (HKLM-x32\...\{40A66DF6-22D3-44B5-A7D3-83B118A2C0DC}) (Version: 2.1.17869 - Symantec Corporation)
Norton Security Suite (HKLM-x32\...\N360) (Version: 22.7.1.32 - Symantec Corporation)
PDFLIB (HKLM-x32\...\PDFLIB) (Version:  - )
PDFlib 4.0.1 (HKLM-x32\...\{58D92B58-1BE9-4DE4-AE88-ACB205D75B63}) (Version:  - )
Penguins! (HKLM-x32\...\WT087394) (Version: 2.2.0.95 - WildTangent) Hidden
Penn Mutual Illustrator 11.1 (HKLM-x32\...\{9F5E5B90-E6A1-4427-AEBC-87B79133D316}) (Version: 11.1.0 - Penn Mutual Life Insurance)
PhotoNow! (HKLM-x32\...\{D36DD326-7280-11D8-97C8-000129760CBE}) (Version: 1.1.6904 - CyberLink Corp.) Hidden
PhotoNow! (HKLM-x32\...\InstallShield_{D36DD326-7280-11D8-97C8-000129760CBE}) (Version: 1.1.6904 - CyberLink Corp.)
PhotoPad Image Editor (HKLM-x32\...\PhotoPad) (Version: 2.65 - NCH Software)
Picasa 3 (HKLM-x32\...\Picasa 3) (Version: 3.9.141.259 - Google, Inc.)
Plants vs. Zombies (HKLM-x32\...\WT087501) (Version: 2.2.0.95 - WildTangent) Hidden
Poker Superstars III (HKLM-x32\...\WT087395) (Version: 2.2.0.95 - WildTangent) Hidden
Polar Bowler (HKLM-x32\...\WT087396) (Version: 2.2.0.95 - WildTangent) Hidden
Polar Golfer (HKLM-x32\...\WT087397) (Version: 2.2.0.95 - WildTangent) Hidden
Power2Go (HKLM-x32\...\{40BF1E83-20EB-11D8-97C5-0009C5020658}) (Version: 6.1.4204 - CyberLink Corp.) Hidden
Power2Go (HKLM-x32\...\InstallShield_{40BF1E83-20EB-11D8-97C5-0009C5020658}) (Version: 6.1.4204 - CyberLink Corp.)
PowerDirector (HKLM-x32\...\{CB099890-1D5F-11D5-9EA9-0050BAE317E1}) (Version: 8.0.3003 - CyberLink Corp.) Hidden
PowerDirector (HKLM-x32\...\InstallShield_{CB099890-1D5F-11D5-9EA9-0050BAE317E1}) (Version: 8.0.3003 - CyberLink Corp.)
Presto! PageManager 7.15.36 (HKLM-x32\...\{D2D6B9EB-C6DC-4DAA-B4DE-BB7D9735E7DA}) (Version: 7.15.36 - NewSoft Technology Corporation)
Product Improvement Study for HP ENVY 7640 series (HKLM\...\{9913BFAE-5E18-4863-8354-452337781573}) (Version: 34.2.117.50647 - Hewlett-Packard Co.)
PSPPContent (HKLM-x32\...\{DF8B9311-ADE7-4EDE-B121-326CAA3D225D}) (Version: 1.00.0000 - Corel Corporation) Hidden
PSPPRO_DCRAW (HKLM-x32\...\{DCF1928A-FC01-48E7-A7E6-4651D42EF6A1}) (Version: 13.0.0 - Corel Corporation) Hidden
PureHD (HKLM-x32\...\{F8423392-2296-4748-9B66-344432459632}) (Version: 1.6.0.286 - Corel Corporation) Hidden
PX Profile Update (HKLM-x32\...\{12A98725-C278-32D9-11CA-ADCFF8D58FEB}) (Version: 1.00.1. - AMD) Hidden
PX Profile Update (HKLM-x32\...\{F90DE865-1A3D-D6D6-0638-F1D2EFCB5C29}) (Version: 1.00.1. - AMD) Hidden
Quote It! (HKLM-x32\...\Quote It!_is1) (Version:  - Genworth Financial Inc.)
RAR File Open Knife - Free Opener (HKLM-x32\...\RAR File Open Knife - Free Opener) (Version: 2.40 - Philipp Winterberg)
RealNetworks - Microsoft Visual C++ 2008 Runtime (HKLM-x32\...\{7770E71B-2D43-4800-9CB3-5B6CAAEBEBEA}) (Version: 9.0 - RealNetworks, Inc) Hidden
RealPlayer (HKLM-x32\...\RealPlayer 15.0) (Version:  - RealNetworks)
Realtek Ethernet Controller Driver For Windows 7 (HKLM-x32\...\{8833FFB6-5B0C-4764-81AA-06DFEED9A476}) (Version: 7.17.304.2010 - Realtek)
Realtek USB 2.0 Card Reader (HKLM-x32\...\{96AE7E41-E34E-47D0-AC07-1091A8127911}) (Version: 6.1.7600.30111 - Realtek Semiconductor Corp.)
RealUpgrade 1.1 (HKLM-x32\...\{28C2DED6-325B-4CC7-983A-1777C8F7FBAB}) (Version: 1.1.0 - RealNetworks, Inc.) Hidden
Recovery Manager (HKLM-x32\...\{44B2A0AB-412E-4F8C-B058-D1E8AECCDFF5}) (Version: 5.5.3023 - CyberLink Corp.) Hidden
RogueKiller version 12 (HKLM\...\8B3D7924-ED89-486B-8322-E8594065D5CB_is1) (Version: 12 - Adlice Software)
Security Mutual Illustrator (HKLM-x32\...\{99AF5B5F-5A55-49CE-B080-A2E60E289B4E}) (Version: 17.09.2011 - Security Mutual Life Insurance Company of New York)
Setup (HKLM-x32\...\{D1612A3D-0DCC-4055-BB6A-0036F31158A0}) (Version: 1.6.1.116 - Corel Corporation) Hidden
Setup (HKLM-x32\...\{F069C491-69E6-4D9B-9A0C-B7894A1FA97C}) (Version: 1.6.0.286 - Corel Corporation) Hidden
Share (HKLM-x32\...\{F909BD3C-8684-4ACF-B7C3-33F4F9F901B7}) (Version: 1.6.0.286 - Corel Corporation) Hidden
Share64 (HKLM\...\{F6246243-CF06-4E40-8A37-C3B537695C36}) (Version: 1.6.0.286 - Corel Corporation) Hidden
Skype Click to Call (HKLM-x32\...\{B6CF2967-C81E-40C0-9815-C05774FEF120}) (Version: 6.9.12585 - Skype Technologies S.A.)
Skype Web Plugin (HKLM-x32\...\{A51A9885-30AA-4736-BECA-5DB4BCB1A2EA}) (Version: 7.17.0.43 - Skype Technologies S.A.)
Skype™ 6.11 (HKLM-x32\...\{4E76FF7E-AEBA-4C87-B788-CD47E5425B9D}) (Version: 6.11.102 - Skype Technologies S.A.)
SoundTap Streaming Audio Recorder (HKLM-x32\...\SoundTap) (Version: 2.31 - NCH Software)
Synaptics Pointing Device Driver (HKLM\...\SynTPDeinstKey) (Version: 15.2.4.4 - Synaptics Incorporated)
TaxACT 2012 - 1040 Edition (HKLM-x32\...\TaxACT 2012 - 1040 Edition) (Version:  - 2nd Story Software, Inc.)
TaxACT 2012 Illinois (HKLM-x32\...\TaxACT 2012 Illinois) (Version:  - 2nd Story Software, Inc.)
TaxACT 2013 - 1040 Edition (HKLM-x32\...\TaxACT 2013 - 1040 Edition) (Version:  - TaxACT, Inc.)
TaxACT 2013 Illinois (HKLM-x32\...\TaxACT 2013 Illinois) (Version:  - TaxACT, Inc.)
Times Reader (HKLM-x32\...\{C8871195-1265-0859-CC55-ADE112EEF7D3}) (Version: 2.061 - The New York Times Company) Hidden
Times Reader (HKLM-x32\...\com.nyt.timesreader.78C54164786ADE80CB31E1C5D95607D0938C987A.1) (Version: 2.061 - The New York Times Company)
TransQuote (HKLM-x32\...\{1BF63668-CEC1-4441-89A6-CE8C62995BE2}) (Version: 11.09.29.00 - Transamerica) Hidden
TransQuote (HKLM-x32\...\TransQuote) (Version: 10.01.20.00 - Transamerica)
Update for 2007 Microsoft Office System (KB967642) (HKLM-x32\...\{91120000-002F-0000-0000-0000000FF1CE}_HOMESTUDENTR_{C444285D-5E4F-48A4-91DD-47AAAA68E92D}) (Version:  - Microsoft)
Validity Sensors DDK (HKLM\...\{426FAE9F-7373-496E-A215-9DB7EF4398CF}) (Version: 4.1.139.0 - Validity Sensors, Inc.)
VIO (HKLM-x32\...\{F95C8C1F-25BB-44EC-A7E6-5C17ABC6BC71}) (Version: 1.6.0.286 - Corel Corporation) Hidden
Virtual Families (HKLM-x32\...\WT087414) (Version: 2.2.0.95 - WildTangent) Hidden
Virtual Villagers - The Secret City (HKLM-x32\...\WT087513) (Version: 2.2.0.95 - WildTangent) Hidden
VLC media player 2.0.0 (HKLM-x32\...\VLC media player) (Version: 2.0.0 - VideoLAN)
VSClassic (HKLM-x32\...\{FB0B6DDD-DF3E-4CD6-927C-724AB854E322}) (Version: 1.6.0.286 - Corel Corporation) Hidden
VSPro (HKLM-x32\...\{F206FEC3-F5DD-43FD-A8CF-9C46B8A6A92C}) (Version: 1.6.0.286 - Corel Corporation) Hidden
WavePad Sound Editor (HKLM-x32\...\WavePad) (Version: 5.96 - NCH Software)
Wheel of Fortune 2 (HKLM-x32\...\WT087415) (Version: 2.2.0.95 - WildTangent) Hidden
Windows Live Essentials (HKLM-x32\...\WinLiveSuite) (Version: 15.4.3555.0308 - Microsoft Corporation)
Windows Live Sync (HKLM-x32\...\{B10914FD-8812-47A4-85A1-50FCDE7F1F33}) (Version: 14.0.8117.416 - Microsoft Corporation)
Windows Media Encoder 9 Series (HKLM-x32\...\Windows Media Encoder 9) (Version:  - )
WinFlex 6 (HKLM-x32\...\WinFlex 6_is1) (Version: 6.103.0.21 - Ebix Exchange, INC)
WinPcap 4.1.2 (HKLM-x32\...\WinPcapInst) (Version: 4.1.0.2001 - CACE Technologies)
Yahoo! Detect (HKLM-x32\...\YTdetect) (Version:  - )
Yahoo! Messenger (HKLM-x32\...\Yahoo! Messenger) (Version:  - Yahoo! Inc.)
Yahoo! Software Update (HKLM-x32\...\Yahoo! Software Update) (Version:  - )
Zuma Deluxe (HKLM-x32\...\WT087533) (Version: 2.2.0.95 - WildTangent) Hidden
 
========================= Memory info: ===================================
Percentage of memory in use: 59%
Total physical RAM: 6077.86 MB
Available physical RAM: 2442.31 MB
Total Virtual: 12153.9 MB
Available Virtual: 8372.59 MB
 
========================= Partitions: =====================================
1 Drive c: (OS) (Fixed) (Total:443.56 GB) (Free:339.35 GB) NTFS
2 Drive d: (DATA) (Fixed) (Total:465.76 GB) (Free:456.37 GB) NTFS
3 Drive e: (RECOVERY) (Fixed) (Total:21.91 GB) (Free:3.16 GB) NTFS
5 Drive g: (HP_TOOLS) (Fixed) (Total:0.1 GB) (Free:0.08 GB) FAT32
 
========================= Users: ========================================
User accounts for \\SMARTMONEYSTRAT
 
Administrator            FredricJLoweoldlap       Guest                    
SmartMoneyStrategies     
 
 
**** End of log ****
 
 

Edited by hamluis, 13 September 2016 - 03:21 PM.


#6 FredricJLowe

FredricJLowe
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Posted 13 September 2016 - 02:31 PM

- There should be about 12 processes called "Svchost.exe" running. That's quite normal.

- Perhaps you meant 256 MB instead of 256 KB ? If so, then you could have a "Windows Update" problem. Try this guide:

http://www.tweaking.com/forums/index.php/topic,4799.0.html

Thank you Willy22. I'll wait on the next reply from Louis before attempting to do anything more.  Hopefully, Louis can help fix this issue. But again thank you.



#7 FredricJLowe

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Posted 13 September 2016 - 02:32 PM

Thank you Louis. I have pasted your requests below. 


Edited by hamluis, 13 September 2016 - 03:38 PM.


#8 hamluis

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Posted 13 September 2016 - 03:44 PM

I see 2 problem scenarios.

 

CPU reflects a temp that is, IMO, much too close to the max.  Even though it's a laptop and everything is at close quarters, it should not approach 84 Celsius.  I'm not capable of telling you what you can do to negate the overheating...but others here will have some suggestions, if you give them time.

 

The hard drive reflecting C:...reflects a Speccy status of "warning" which is not good.  I would move any valued files to other storage and then run the following hard drive diagnostic, following guidance provided.

 

GSmart Hard Drive Test, Alexstrasza - http://www.bleepingcomputer.com/forums/t/565216/laptop-running-slow-tried-many-things-and-unreadable-files/?p=3613590

 

Louis



#9 FredricJLowe

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Posted 13 September 2016 - 04:41 PM

It said it passed when I ran the short test.  I then cliked on the Extended test which should have taken 2 hrs. It only took a few seconds but said it passed. So I am not sure why it said it passed.  

Here is the posting.  

smartctl 5.43 2012-06-30 r3573 [i686-w64-mingw32-win7(64)-sp1] (sf-5.43-1)
Copyright © 2002-12 by Bruce Allen, http://smartmontools.sourceforge.net
 
=== START OF INFORMATION SECTION ===
Model Family:     Hitachi Travelstar 7K500
Device Model:     Hitachi HTS725050A9A364
Serial Number:    101006PCK404VLKK2ERJ
LU WWN Device Id: 5 000cca 5b5f209fd
Firmware Version: PC4OCH0A
User Capacity:    500,107,862,016 bytes [500 GB]
Sector Size:      512 bytes logical/physical
Device is:        In smartctl database [for details use: -P show]
ATA Version is:   8
ATA Standard is:  ATA-8-ACS revision 6
Local Time is:    Tue Sep 13 16:37:36 2016 CDT
SMART support is: Available - device has SMART capability.
SMART support is: Enabled
 
=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: PASSED
See vendor-specific Attribute list for marginal Attributes.
 
General SMART Values:
Offline data collection status:  (0x00) Offline data collection activity
was never started.
Auto Offline Data Collection: Disabled.
Self-test execution status:      (   0) The previous self-test routine completed
without error or no self-test has ever 
been run.
Total time to complete Offline 
data collection: (  645) seconds.
Offline data collection
capabilities: (0x51) SMART execute Offline immediate.
No Auto Offline data collection support.
Suspend Offline collection upon new
command.
No Offline surface scan supported.
Self-test supported.
No Conveyance Self-test supported.
Selective Self-test supported.
SMART capabilities:            (0x0003) Saves SMART data before entering
power-saving mode.
Supports SMART auto save timer.
Error logging capability:        (0x01) Error logging supported.
General Purpose Logging supported.
Short self-test routine 
recommended polling time: (   2) minutes.
Extended self-test routine
recommended polling time: ( 131) minutes.
SCT capabilities:       (0x003d) SCT Status supported.
SCT Error Recovery Control supported.
SCT Feature Control supported.
SCT Data Table supported.
 
SMART Attributes Data Structure revision number: 16
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME          FLAG     VALUE WORST THRESH TYPE      UPDATED  WHEN_FAILED RAW_VALUE
  1 Raw_Read_Error_Rate     0x002f   100   100   047    Pre-fail  Always       -       0
  2 Throughput_Performance  0x0025   100   100   037    Pre-fail  Offline      -       0
  3 Spin_Up_Time            0x0023   155   100   035    Pre-fail  Always       -       2
  4 Start_Stop_Count        0x0032   093   093   050    Old_age   Always       -       11705
  5 Reallocated_Sector_Ct   0x0033   100   100   051    Pre-fail  Always       -       0
  7 Seek_Error_Rate         0x002f   100   100   047    Pre-fail  Always       -       0
  8 Seek_Time_Performance   0x0025   100   100   037    Pre-fail  Offline      -       0
  9 Power_On_Hours          0x0032   081   081   050    Old_age   Always       -       8361
 10 Spin_Retry_Count        0x0033   100   100   051    Pre-fail  Always       -       0
 12 Power_Cycle_Count       0x0032   097   097   050    Old_age   Always       -       4817
183 Runtime_Bad_Block       0x0032   100   100   050    Old_age   Always       -       0
184 End-to-End_Error        0x0033   100   100   051    Pre-fail  Always       -       0
187 Reported_Uncorrect      0x0032   100   100   050    Old_age   Always       -       131072
188 Command_Timeout         0x0032   034   001   050    Old_age   Always   FAILING_NOW 2905
190 Airflow_Temperature_Cel 0x0022   072   057   034    Old_age   Always       -       28 (Min/Max 25/28)
191 G-Sense_Error_Rate      0x0032   100   100   050    Old_age   Always       -       0
192 Power-Off_Retract_Count 0x0032   100   100   050    Old_age   Always       -       4915275
193 Load_Cycle_Count        0x0032   093   093   050    Old_age   Always       -       73021
196 Reallocated_Event_Count 0x0032   100   100   050    Old_age   Always       -       0
197 Current_Pending_Sector  0x0032   100   100   050    Old_age   Always       -       0
198 Offline_Uncorrectable   0x0030   100   100   048    Old_age   Offline      -       0
199 UDMA_CRC_Error_Count    0x0036   100   100   054    Old_age   Always       -       0
223 Load_Retry_Count        0x002a   100   100   042    Old_age   Always       -       0
 
Read SMART Log Directory failed.
 
Error SMART Error Log Read failed: CSMI(25) failed with Error=31
Smartctl: SMART Error Log Read Failed
Error SMART Error Self-Test Log Read failed: CSMI(25) failed with Error=31
Smartctl: SMART Self Test Log Read Failed
Error SMART Read Selective Self-Test Log failed: CSMI(25) failed with Error=31
Smartctl: SMART Selective Self Test Log Read Failed


#10 hamluis

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Posted 13 September 2016 - 04:50 PM

Please...try running the long test again.  Thanks.

 

Louis



#11 FredricJLowe

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Posted 13 September 2016 - 07:16 PM

Ok I'll try to run again but I cliked on Attributes
 
 
endor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME          FLAG     VALUE WORST THRESH TYPE      UPDATED  WHEN_FAILED RAW_VALUE
  1 Raw_Read_Error_Rate     0x002f   100   085   047    Pre-fail  Always       -       0
  2 Throughput_Performance  0x0025   100   100   037    Pre-fail  Offline      -       0
  3 Spin_Up_Time            0x0023   163   100   035    Pre-fail  Always       -       2
  4 Start_Stop_Count        0x0032   097   097   050    Old_age   Always       -       5055
  5 Reallocated_Sector_Ct   0x0033   100   100   051    Pre-fail  Always       -       241 (0 21)
  7 Seek_Error_Rate         0x002f   100   100   047    Pre-fail  Always       -       0
  8 Seek_Time_Performance   0x0025   100   100   037    Pre-fail  Offline      -       0
  9 Power_On_Hours          0x0032   078   078   050    Old_age   Always       -       9941
 10 Spin_Retry_Count        0x0033   100   100   051    Pre-fail  Always       -       0
 12 Power_Cycle_Count       0x0032   097   097   050    Old_age   Always       -       4818
183 Runtime_Bad_Block       0x0032   100   100   050    Old_age   Always       -       0
184 End-to-End_Error        0x0033   100   100   051    Pre-fail  Always       -       0
187 Reported_Uncorrect      0x0032   100   100   050    Old_age   Always       -       281474976646440
188 Command_Timeout         0x0032   097   049   050    Old_age   Always   In_the_past 77311380507
190 Airflow_Temperature_Cel 0x0022   075   044   034    Old_age   Always       -       25 (Min/Max 25/25)
191 G-Sense_Error_Rate      0x0032   100   100   050    Old_age   Always       -       106
192 Power-Off_Retract_Count 0x0032   100   100   050    Old_age   Always       -       6946922
193 Load_Cycle_Count        0x0032   089   089   050    Old_age   Always       -       117829
196 Reallocated_Event_Count 0x0032   100   100   050    Old_age   Always       -       20
197 Current_Pending_Sector  0x0032   100   100   050    Old_age   Always       -       0
198 Offline_Uncorrectable   0x0030   100   100   048    Old_age   Offline      -       0
199 UDMA_CRC_Error_Count    0x0036   100   100   054    Old_age   Always       -       0
223 Load_Retry_Count        0x002a   100   100   042    Old_age   Always       -       0
 
Read SMART Log Directory failed.
 
Error SMART Error Log Read failed: CSMI(25) failed with Error=31
Smartctl: SMART Error Log Read Failed
Error SMART Error Self-Test Log Read failed: CSMI(25) failed with Error=31
Smartctl: SMART Self Test Log Read Failed
Error SMART Read Selective Self-Test Log failed: CSMI(25) failed with Error=31
Smartctl: SMART Selective Self Test Log Read Failed
 
  But the extended long test still completes in a few seconds and says it PASSED but obviously it hasn't done the test.
Does this attribute file indicate that the hard drive is failing?
 

Attached Files


Edited by FredricJLowe, 13 September 2016 - 07:20 PM.


#12 Willy22

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Posted 13 September 2016 - 07:45 PM

- Try another tool: "SEAtools".

http://www.seagate.com/support/downloads/seatools/

The link has some good articles & answers.

 

- Or try the Hitachi diskdrive homepage:

https://www.hgst.com/support/hard-drive-support

 

- I recommend to make a backup of the "C:\Swsetup" folder. HP stores all the system dirvers in that folder. (Do you still have it ?)



#13 FredricJLowe

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Posted 14 September 2016 - 08:13 AM

Hi Willi,

 

I am going to try to run the seagate tool in Safe Mode.  When I tried to run it the racing was causing the CPU temperature utility to stop working.  I kept cliking on svchost to end process to attempt to slow the racing down but the long test will take several hours on both drives it detected I have. It is only 1 Hitachi drive but it shows it as 2.  I am not sure why. So I just rebooted in Safe Mode and am attempting Repair My Computer which I had done about a week ago when I was having issues booting up in Normal Mode.  That didn't fix that issue but the issue was from a Mawlarebytes Anti Malware service starting up.  When I run the computer in Safe Mode it never races.  At least last week it didn't. So far as it is attempting to Repair My Computer it is not racing.

 

Is there a certain tool I should be using in the SEAtools?  I believe I should be using the Generic Long test.  I read that if it isn't a Seagate harddrive it will not fix any errors since this is a Hitachi hard drive.

 

This is not my main computer.  I don't want to lose the data but it isn't crucial as my desktop is my main computer which is always backed up including the operating system with Acronis.  But there are some applications I don't want to lose on this laptop.  And I bought a new HP laptop this year as a replacement to the HP that I am having issues with.  The hinge broke in the rear left where all the heat is created. That could have also been a result of the racing issue but the racing didn't start until I had a lot of programs open.  Now it just starts without opening any programs.

 

It won't let me run the SEAGate program in Safe Mode.  So I'll wait to hear back from you on this or anyone else.

 

Someone sent me an article from Microsoft suggesting it could be a Hotfix issue with Service Pack 1 but the article doesn't show me the hotfix.  If anyone knows anything about this, please let me know so I could attempt to see if that is the issue here.

 

Thank you to all of you trying to help fix this issue!


Edited by FredricJLowe, 14 September 2016 - 08:49 AM.


#14 FredricJLowe

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Posted 16 September 2016 - 06:16 PM

- There should be about 12 processes called "Svchost.exe" running. That's quite normal.

- Perhaps you meant 256 MB instead of 256 KB ? If so, then you could have a "Windows Update" problem. Try this guide:

http://www.tweaking.com/forums/index.php/topic,4799.0.html

Hi,

 

Issue was the svchost with Windows Update.  I was helped on Microsoft Tech forum. The laptop has been working fine for the past 3 days.  The racing is gone and the core temp is in normal range.  Once in a great while the racing will appear but goes away.  The svchost.exe is below 187 MB. 

 

Thank you for all of your help on this!!



#15 Willy22

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Posted 16 September 2016 - 07:19 PM

- Glad you solved the problem.

- In normal circumstances one (!!!) "Svchost" will use ~ 140 to ~ 160 MB (I have a program called CLEANMEM that keeps memory usage much lower) and all other "Svchost.exe" processes use MUCH less memory.

- If 2 or more "Svchost" processes each use ~ 150 MB or more then something is wrong (e.g. that "Windows Update" problem).

- Perhaps this "Windows Update" proble will surface again next month and perhaps then you'll need my guide again. But it all depends on Microsoft.






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