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BSOD, Freezing, Crashing. Unsure if infected or hardware issue

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3 replies to this topic

#1 DonCrassus


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Posted 12 September 2016 - 08:49 PM

Hello everyone, this is my first time posting here, so please bear with me as I learn more about your community.


My Dell XPS machine has been freezing, crashing, and showing the BSOD everyday, multiple times, for the last few days. I am unsure of the problem. I have ran a Malware Bytes test, it found nothing. I also ran a rootkit, and it found nothing. I ran a scan on Windows Defender, which also found nothing. The only abnormality I have found is that there are 4 unknown devices listed in my DM. I also can not use a USB drive because they  are all missing the driver. I am running Windows 10. I was hoping for some guidance on how to tackle the issue. 



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#2 InadequateInfirmity


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Posted 13 September 2016 - 02:58 PM

Adware Cleaner Scan.


Please download AdwCleaner by Xplode onto your desktop.

  • Close all open programs and internet browsers.
  • Double click on adwcleaner.exe to run the tool.
  • Click on Scan button.
  • When the scan has finished click on Clean button.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the contents of that logfile with your next reply.
  • You can find the logfile at C:\AdwCleaner[S1].txt as well.


JRT Scan.

Please download Junkware Removal Tool and save it on your desktop.


  • Shut down your anti-virus, anti-spyware, and firewall software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista or Windows 7, right-click it and select Run as administrator.
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log is saved to your desktop and will automatically open.
  • Please post the JRT log.

Adware Removal Tool Scan.


Download Adware removal tool to your desktop, right click the icon and select Run as Administrator.





Hit Ok.




Hit next make sure to leave all items checked, for removal.





The Program will close all open programs to complete the removal, so save any work and hit OK. Then hit OK after the removal process is complete, thenOK again to finish up. Post log generated by tool.


ZHP Scan.

Please download Zhp Cleaner  to your desktop.  Right Click the icon and select run as administrator.




2. Once you have started the program, you will need to click the scanner button.


The program will close all open browsers!

3. Once the scan is completed, the you will want to click the Repair button.


At the end of the process you may be asked to reboot your machine. After you reboot a report will open on your desktop.

Copy and paste the report here in your next reply.

 Zemana Scan



Run a full scan with Zemana AntiMalware!

Install and select deep scan.


Remove any infections found.

Then click on the icon in the pic below.


Double click on the scan log, copy and paste here in your reply

#3 DonCrassus

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Posted 13 September 2016 - 10:19 PM

Thank you so much for the guidance. Here are the log reports for all the scans.


Adware Cleaner Scan

 # AdwCleaner v6.010 - Logfile created 13/09/2016 at 17:27:01

# Updated on 12/08/2016 by ToolsLib
# Database : 2016-09-13.1 [Server]
# Operating System : Windows 10 Enterprise  (X64)
# Username : Aleks - DESKTOP-B30JLED
# Running from : C:\Users\Aleks\Downloads\adwcleaner_6.010.exe
# Mode: Clean
***** [ Services ] *****
***** [ Folders ] *****
[-] Folder deleted: C:\Users\Aleks\AppData\LocalLow\.acestream
[-] Folder deleted: C:\Users\Aleks\AppData\Roaming\.acestream
[-] Folder deleted: C:\Users\Aleks\AppData\Roaming\acestream
[-] Folder deleted: C:\_acestream_cache_
***** [ Files ] *****
***** [ DLL ] *****
***** [ WMI ] *****
***** [ Shortcuts ] *****
***** [ Scheduled Tasks ] *****
***** [ Registry ] *****
[-] Key deleted: HKU\S-1-5-21-990219293-3685399153-2993257815-1001\Software\Classes\acestream
[#] Key deleted on reboot: HKCU\Software\Classes\acestream
[-] Key deleted: HKLM\SOFTWARE\Classes\OCComSDK.ComSDK
[-] Key deleted: HKLM\SOFTWARE\Classes\OCComSDK.ComSDK.1
[-] Key deleted: [x64] HKLM\SOFTWARE\Classes\Interface\{FA7B2795-C0C8-4A58-8672-3F8D80CC0270}
[-] Key deleted: [x64] HKLM\SOFTWARE\Classes\Interface\{47A1DF02-BCE4-40C3-AE47-E3EA09A65E4A}
[-] Key deleted: HKLM\SOFTWARE\Classes\CLSID\{A43DE495-3D00-47D4-9D2C-303115707939}
[-] Key deleted: HKLM\SOFTWARE\Classes\CLSID\{B9D64D3B-BE75-4FA2-B94A-C4AE772A0146}
[-] Key deleted: HKLM\SOFTWARE\Classes\CLSID\{47A1DF02-BCE4-40C3-AE47-E3EA09A65E4A}
[-] Key deleted: HKLM\SOFTWARE\Classes\Interface\{FA7B2795-C0C8-4A58-8672-3F8D80CC0270}
[-] Key deleted: HKLM\SOFTWARE\Classes\Interface\{47A1DF02-BCE4-40C3-AE47-E3EA09A65E4A}
[-] Key deleted: HKLM\SOFTWARE\Classes\TypeLib\{1112F282-7099-4624-A439-DB29D6551552}
[-] Key deleted: HKLM\SOFTWARE\Classes\f
***** [ Web browsers ] *****
[-] [aol.com] [Search Provider] Deleted: aol.com
[-] [ask.com] [Search Provider] Deleted: ask.com
:: "Tracing" keys deleted
:: Winsock settings cleared
C:\AdwCleaner\AdwCleaner[C0].txt - [2095 Bytes] - [13/09/2016 17:27:01]
C:\AdwCleaner\AdwCleaner[S0].txt - [2389 Bytes] - [13/09/2016 17:25:42]
########## EOF - C:\AdwCleaner\AdwCleaner[C0].txt - [2241 Bytes] ##########
JRT Scan
Junkware Removal Tool (JRT) by Malwarebytes
Version: 8.0.7 (07.03.2016)
Operating System: Windows 10 Enterprise x64 
Ran by Aleks (Administrator) on Tue 09/13/2016 at 17:30:57.01
File System: 4 
Successfully deleted: C:\ProgramData\1453660454.bdinstall.bin (File) 
Successfully deleted: C:\ProgramData\1468019300.bdinstall.bin (File) 
Successfully deleted: C:\ProgramData\1468019310.bdinstall.bin (File) 
Successfully deleted: C:\ProgramData\mntemp (File) 
Registry: 0 
Scan was completed on Tue 09/13/2016 at 17:32:25.16
End of JRT log

Adware Removal Tool
* * * * * * * * * * * * * * * * * * * * * * * * * * * * * * 
Adware Removal Tool 5.1
Time: 2016_09_13_17_36_20
OS: Windows 10 Enterprise - x64 Bit
Account Name: Aleks
Adware Definition: 09072016
Elapsed time: 06:44
Repair Status:- Automatic Done
\\\\\\\\\\\\\\\\\\\\\\\ Repair Logs \\\\\\\\\\\\\\\\\\\\\\
No results found
* * * * * * * * * * * * * * * * * * * * * * * * * * * * * * 
Adware Removal Tool 5.1
Time: 2016_09_13_17_36_20
OS: Windows 10 Enterprise - x64 Bit
Account Name: Aleks
Adware Definition: 09072016
Elapsed time: 06:44
Scan Status:- Automatic Done
\\\\\\\\\\\\\\\\\\\\\\\ Scan Logs \\\\\\\\\\\\\\\\\\\\\\
No results found
ZHP Scan
~ ZHPCleaner v2016.9.13.132 by Nicolas Coolman (2016/09/13)
~ Run by  Aleks (Administrator)  (13/09/2016 19:20:48)
~ State version : Version OK
~ Type : Repair
~ Report : C:\Users\Aleks\Desktop\ZHPCleaner.txt
~ Quarantine : C:\Users\Aleks\AppData\Roaming\ZHP\ZHPCleaner_Quarantine.txt
~ UAC : Activate
~ Boot Mode : Normal (Normal boot)
Windows 10 Enterprise, 64-bit  (Build 10240)
---\\  Services (0)
~ No malicious or unnecessary items found.
---\\  Browser internet (0)
~ No malicious or unnecessary items found.
---\\  Hosts file (1)
~ The hosts file is legitimate (118)
---\\  Scheduled automatic tasks. (1)
DELETED task: [AutoKMS] [C:\Windows\AutoKMS.exe (Not File) ]  =>HackTool.AutoKMS
---\\  Explorer ( File, Folder) (6)
MOVED file: C:\Users\Aleks\Downloads\Don McLean - By The Waters Of Babylon.mp3    =>PUP.Optional.Babylon
MOVED file: C:\Users\Aleks\Downloads\Torrents\WINDOWS 10 ENTERPRISE [32_64] + OFFICE 2013 PRO PLUS + ACTIVATOR\Microsoft Toolkit 2.5.3\Microsoft Toolkit.exe [CODYQX4 - Microsoft Toolkit]  =>HackTool.WinActivator
MOVED file: C:\Users\Aleks\AppData\Local\Temp\Uninstall.exe    =>PUP.Optional.Generic
MOVED file: C:\Windows\SECOH-QAD.exe    =>HackTool.KMSpico
MOVED folder: C:\ProgramData\Microsoft Toolkit  =>HackTool.AutoKMS
MOVED folder: C:\Users\Aleks\AppData\Local\Google\Chrome\User Data\Default\File System\008  =>PUP.Optional.DomaIQ
---\\  Registry ( Key, Value, Data) (1)
DELETED key*: [X64] HKLM\SOFTWARE\Wow6432Node\Classes\Interface\{79FB5FC8-44B9-4AF5-BADD-CCE547F953E5} [ITool]  =>Toolbar.Ask
---\\  Summary of the elements found (7)
---\\  Other deletions. (10)
~ Registry Keys Tracing deleted (10)
~ Remove the old reports ZHPCleaner. (0)
---\\ Result of repair
~ Repair carried out successfully
~ Browser not found (Opera Software)
---\\ Statistics
~ Items scanned : 780
~ Items found : 0
~ Items cancelled : 0
~ Items repaired : 8
~ End of clean in 00h00mn09s
Zemana Scan
Zemana AntiMalware (Installed)
Scan Result            : Completed
Scan Date              : 2016/9/13
Operating System       : Windows 10 64-bit
Processor              : 8X Intel® Core™ i7 CPU  930 @ 2.80GHz
BIOS Mode              : Legacy
CUID                   : 12B4F28D83D8A350613BF3
Scan Type              : Deep Scan
Duration               : 25m 31s
Scanned Objects        : 239096
Detected Objects       : 4
Excluded Objects       : 0
Read Level             : SCSI
Auto Upload            : Enabled
Detect All Extensions  : Disabled
Scan Documents         : Disabled
Domain Info            : WORKGROUP,0,2
Detected Objects
Status             : Scanned
Object             : %systemroot%\secoh-qad.dll
MD5                : 6D7FDBF9CEAC51A76750FD38CF801F30
Publisher          : -
Size               : 3584
Version            : -
Detection          : PUA:Win32/HackTool.Gen
Cleaning Action    : Quarantine
Related Objects    :
                File - %systemroot%\secoh-qad.dll
Status             : Scanned
Object             : %temp%\hydf345.tmp.1458499222\hta\3rdparty\ocsetuphlp.dll
MD5                : 428A5D062B8665FF64B8024A487A4604
Publisher          : -
Size               : 1037312
Version            :
Detection          : Adware:Win32/OpenCandy
Cleaning Action    : Quarantine
Related Objects    :
                File - %temp%\hydf345.tmp.1458499222\hta\3rdparty\ocsetuphlp.dll
Status             : Scanned
Object             : %localappdata%\microsoft\windows\inetcache\ie\lins63dg\setup[1].exe
MD5                : D9C672B6B9B9949CE4D2E8DBC121E8E8
Publisher          : Somoto Ltd
Size               : 430904
Version            :
Detection          : Adware:Win32/Somoto!Ep
Cleaning Action    : Quarantine
Related Objects    :
                File - %localappdata%\microsoft\windows\inetcache\ie\lins63dg\setup[1].exe
Status             : Scanned
Object             : %programfiles%\infinitymu\main.exe
MD5                : B218EBD7E1D6C2DE278A0E86ECF09F37
Publisher          : -
Size               : 3744768
Version            :
Detection          : Malware:Win32/Kloom.A!Eeli
Cleaning Action    : Quarantine
Related Objects    :
                File - %programfiles%\infinitymu\main.exe
Cleaning Result
Cleaned               : 4
Reported as safe      : 0
Failed                : 0


#4 InadequateInfirmity


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Posted 14 September 2016 - 05:13 PM

Scan & Clean With Ads Fix


  • Disable Windows Defender & Antivirus Prior To Running This Tool!!
  • Save Ads Fix to your desktop.
  • Right Click & Run As Administrator.
  • You will then be prompted to install Certificates.
  • Install then click OK.
  • Right Click & Run As Administrator Again.
  • Click Options then select Unlock the deletion.
  • Then click on clean.


Malwarebytes Scan.


We need you to run MalwareBytes to get a log, please download the free version of MalwareBytes HERE

http://data-cdn.mbamupdates.com/web/mbam-setup-  Alternate Link.

Save the file to somewhere you can easily find it. Double click the saved file to start the install, accept any security warnings that may appear, and after the install click the new desktop icon to start the program. We need to modify a couple of things with MalwareBytes before we use it so please follow the steps below.

  1. If the dashboard is not already displayed select it.
  2. Then select "Update Now" to get the latest database.


  1. Next we need to change a scanning option, select "Settings" on the main menu, then "Detection and Protection" on the left.
  2. Then select "Scan for rootkits" in the detection options, as well as the other two options already checked.


  • Now return to Dashboard on the main menu and select "Scan Now" at the bottom of the screen.


  • Allow MalwareBytes to scan your system, it may take some time depending on what you have loaded onto your hard drive.


When the scan is finished

  1. Click "Save Results"
  2. Then click on "Text file"


  • A window will then open allowing you to choose a name for the logfile and also allowing you to choose where to save it, save it to the desktop.
  • Please copy and paste the contents of this file in your next post.



Eset Online Scanner.


Eset Scan

Click Me To Download Eset Scan

Disable your antivirus prior to this scan.

  •  Save it to your desktop.
  • Double click on the esetsmartinstaller_enu.png icon on your desktop.
  • Check "YES, I accept the Terms of Use."
  • Click the Start button.
  • Accept any security warnings from your browser.
  • Under scan settings, check "Scan Archives" and "Remove found threats"
  • Click Advanced settings and select the following:
  • Scan potentially unwanted applications
  • Scan for potentially unsafe applications
  • Enable Anti-Stealth technology
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, click List Threats
  • Click Export, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Click the Back button.
  • Click the Finish button.
  • NOTE:Sometimes if ESET finds no infections it will not create a log.


Minitoolbox scan.



Please download Minitoolbox and run it.

Checkmark following boxes:

Flush DNS
Reset FF proxy Settings
Reset Ie Proxy Settings
Report IE Proxy Settings
Report FF Proxy Settings
List content of Hosts
List IP configuration
List Winsock Entries
List last 10 Event Viewer log
List Installed Programs
List Users, Partitions and Memory size
List Devices (problems only)

Click Go and post the result.


Security Check Scan.


Download Security Check to your desktop, right click it run as administrator. When the program completes, the tool will automatically open a log file, please post that log here in your next post.

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