Recently I have been suffering constant freezes. As far as I can tell it started after a difficult driver installation for my graphics card. I received a single BSOD naming one of the drivers as the issue, then after that I started with these freezes.
They happen randomly but I have found that using the online or computer based versions of Dell's SupportAssist triggers them as well. Often during the freezes I get a message "Device "Nvidia GeForce GTX 680m" Cannot be ejected or removed" or something like that as I cannot remember the exact wording but this does not always show up though I suspect that is because it freezes before it can reach the screen.
I tried contacting nVidia through their live chat support but nothing they asked me to try worked to solve the problem. I do not think it is a hardware fault, but cannot figure out the problem. Every hardware test I have run has come back full pass, including the boot diagnostics that came with the system and Windows Memory Test.
My system specs are:
OS - Windows 7 Professional SP1 64 bit
This is the original install from when I received the computer.
The OS came pre-installed, so I suppose it is an OEM version.
I bought the computer February 2013
CPU - i7-3630QM 4 core (2 threads per)
Video Card - Integrated: Intel HD graphics 4000
Discrete: nVidia GeForce GTX 680m
· System Manufacturer - Alienware
· Exact model number m17xR4
· Laptop or Desktop? Laptop