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#1 DanTycoon

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Posted 19 August 2006 - 12:59 PM

I'm just checking to see if this computer is good or not. It's having problems with Internet Explorer, and I'm not sure what the cause of it is. Don't tell me to get Firefox, or I'll slap you.

Logfile of HijackThis v1.99.1
Scan saved at 1:56:59 PM, on 8/19/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.5450.0004)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\CTsvcCDA.EXE
C:\Program Files\Intel\Intel Application Accelerator\iaantmon.exe
c:\progra~1\mcafee\MCAFEE~2\MssSrv.exe
c:\program files\mcafee.com\agent\mcdetect.exe
c:\PROGRA~1\mcafee.com\agent\mctskshd.exe
C:\PROGRA~1\McAfee.com\PERSON~1\MpfService.exe
c:\program files\mcafee.com\vso\mcvsshld.exe
c:\progra~1\mcafee.com\vso\mcvsescn.exe
C:\PROGRA~1\McAfee\SPAMKI~1\MSKSrvr.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\UAService7.exe
C:\Program Files\Java\jre1.5.0_02\bin\jusched.exe
C:\Program Files\Intel\Intel Application Accelerator\iaanotif.exe
C:\Program Files\Dell\Media Experience\PCMService.exe
C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe
C:\Program Files\Creative\SBAudigy2ZS\Surround Mixer\CTSysVol.exe
C:\Program Files\Java\jre1.5.0_02\bin\jucheck.exe
C:\Program Files\Creative\SBAudigy2ZS\DVDAudio\CTDVDDET.EXE
C:\WINDOWS\system32\CTHELPER.EXE
C:\PROGRA~1\mcafee.com\agent\mcagent.exe
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\PROGRA~1\McAfee.com\PERSON~1\MpfTray.exe
C:\PROGRA~1\McAfee\SPAMKI~1\MskAgent.exe
C:\Program Files\DAEMON Tools\daemon.exe
C:\WINDOWS\system32\rundll32.exe
C:\PROGRA~1\MUSICM~1\MUSICM~2\MMDiag.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Dell Support\DSAgnt.exe
C:\Program Files\MUSICMATCH\Musicmatch Jukebox\mim.exe
C:\PROGRA~1\McAfee.com\PERSON~1\MpfAgent.exe
C:\Program Files\Opera\Opera.exe
C:\Documents and Settings\Dave\Desktop\HijackThis\Checker.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell4me.com/myway
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://runescape.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=54729
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://red.clientapps.yahoo.com/customize/...rch/search.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=552...cid={SUB_CLCID}
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://us.rd.yahoo.com/customize/ie/defaul...//www.yahoo.com
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = :0
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: McAfee AntiPhishing Filter - {41D68ED8-4CFF-4115-88A6-6EBB8AF19000} - c:\PROGRA~1\mcafee\SPAMKI~1\mcapfbho.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
O2 - BHO: (no name) - {77701e16-9bfe-4b63-a5b4-7bd156758a37} - (no file)
O3 - Toolbar: McAfee VirusScan - {BA52B914-B692-46c4-B683-905236F6F655} - c:\progra~1\mcafee.com\vso\mcvsshl.dll
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_02\bin\jusched.exe
O4 - HKLM\..\Run: [IAAnotif] C:\Program Files\Intel\Intel Application Accelerator\iaanotif.exe
O4 - HKLM\..\Run: [IntelMeM] C:\Program Files\Intel\Modem Event Monitor\IntelMEM.exe
O4 - HKLM\..\Run: [PCMService] "C:\Program Files\Dell\Media Experience\PCMService.exe"
O4 - HKLM\..\Run: [DVDLauncher] "C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe"
O4 - HKLM\..\Run: [CTSysVol] C:\Program Files\Creative\SBAudigy2ZS\Surround Mixer\CTSysVol.exe /r
O4 - HKLM\..\Run: [CTDVDDET] "C:\Program Files\Creative\SBAudigy2ZS\DVDAudio\CTDVDDET.EXE"
O4 - HKLM\..\Run: [CTHelper] CTHELPER.EXE
O4 - HKLM\..\Run: [UpdReg] C:\WINDOWS\UpdReg.EXE
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [VSOCheckTask] "C:\PROGRA~1\McAfee.com\VSO\mcmnhdlr.exe" /checktask
O4 - HKLM\..\Run: [MCAgentExe] c:\PROGRA~1\mcafee.com\agent\mcagent.exe
O4 - HKLM\..\Run: [MCUpdateExe] C:\PROGRA~1\mcafee.com\agent\McUpdate.exe
O4 - HKLM\..\Run: [UpdateManager] "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r
O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
O4 - HKLM\..\Run: [VirusScan Online] C:\Program Files\McAfee.com\VSO\mcvsshld.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [_AntiSpyware] c:\progra~1\mcafee\MCAFEE~2\MssCli.exe
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [OASClnt] C:\Program Files\McAfee.com\VSO\oasclnt.exe
O4 - HKLM\..\Run: [MPFExe] C:\PROGRA~1\McAfee.com\PERSON~1\MpfTray.exe
O4 - HKLM\..\Run: [MimBoot] C:\PROGRA~1\MUSICM~1\MUSICM~2\mimboot.exe
O4 - HKLM\..\Run: [MSKAGENTEXE] C:\PROGRA~1\McAfee\SPAMKI~1\MskAgent.exe
O4 - HKLM\..\Run: [MSKDetectorExe] C:\PROGRA~1\McAfee\SPAMKI~1\MSKDetct.exe /startup
O4 - HKLM\..\Run: [DAEMON Tools] "C:\Program Files\DAEMON Tools\daemon.exe" -lang 1033
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [Registry Cleaner] "C:\Program Files\Registry Cleaner\RegClean.exe"
O4 - HKCU\..\Run: [DellSupport] "C:\Program Files\Dell Support\DSAgnt.exe" /startup
O4 - HKCU\..\RunOnce: [McWebDownlMgr] C:\DOCUME~1\Dave\LOCALS~1\Temp\McDMTemp007 (2)\DwnldMgr.exe /runkey
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_02\bin\npjpi150_02.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_02\bin\npjpi150_02.dll
O9 - Extra button: (no name) - {39FD89BF-D3F1-45b6-BB56-3582CCF489E1} - c:\PROGRA~1\mcafee\SPAMKI~1\mcapfbho.dll
O9 - Extra 'Tools' menuitem: McAfee AntiPhishing Filter - {39FD89BF-D3F1-45b6-BB56-3582CCF489E1} - c:\PROGRA~1\mcafee\SPAMKI~1\mcapfbho.dll
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll
O9 - Extra button: MUSICMATCH MX Web Player - {d81ca86b-ef63-42af-bee3-4502d9a03c2d} - http://wwws.musicmatch.com/mmz/openWebRadio.html (file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O11 - Options group: [INTERNATIONAL] International*
O16 - DPF: {288C5F13-7E52-4ADA-A32E-F5BF9D125F98} (CR64Loader Object) - http://miniclip.com/platypus/miniclipGameLoader.dll
O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} (McAfee.com Operating System Class) - http://download.mcafee.com/molbin/shared/m...84/mcinsctl.cab
O16 - DPF: {9C024426-7859-4B2D-AB4C-B1E370AE7549} - http://us.mcafee.com/Apps/WSC/en-us/WscWlanScannerCtrl.cab
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\system32\CTsvcCDA.EXE
O23 - Service: IAA Event Monitor (IAANTMon) - Intel Corporation - C:\Program Files\Intel\Intel Application Accelerator\iaantmon.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: McAfee AntiSpyware Real-Time Scanner (McAfeeAntiSpyware) - McAfee, Inc. - c:\progra~1\mcafee\MCAFEE~2\MssSrv.exe
O23 - Service: McAfee WSC Integration (McDetect.exe) - McAfee, Inc - c:\program files\mcafee.com\agent\mcdetect.exe
O23 - Service: McAfee.com McShield (McShield) - McAfee Inc. - c:\PROGRA~1\mcafee.com\vso\mcshield.exe
O23 - Service: McAfee Task Scheduler (McTskshd.exe) - McAfee, Inc - c:\PROGRA~1\mcafee.com\agent\mctskshd.exe
O23 - Service: McAfee SecurityCenter Update Manager (mcupdmgr.exe) - McAfee, Inc - C:\PROGRA~1\McAfee.com\Agent\mcupdmgr.exe
O23 - Service: McAfee Personal Firewall Service (MpfService) - McAfee Corporation - C:\PROGRA~1\McAfee.com\PERSON~1\MpfService.exe
O23 - Service: McAfee SpamKiller Server (MskService) - McAfee Inc. - C:\PROGRA~1\McAfee\SPAMKI~1\MSKSrvr.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: SecuROM User Access Service (V7) (UserAccess7) - Unknown owner - C:\WINDOWS\system32\UAService7.exe

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#2 miekiemoes

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Posted 26 August 2006 - 09:19 AM

Hello,

It's having problems with Internet Explorer, and I'm not sure what the cause of it is. Don't tell me to get Firefox, or I'll slap you.


Well, first of all, you have to understand that, when you are using betaversions, as in this case IE7, that it is totally normal that you can have problems. That's why they are called betaversions. So you can't really expect from us that we help to fix the issues that can be caused because of a betaversion. The issues are in the program itself.

So, just let us know what EXACT problem you are having... :thumbsup:
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#3 DanTycoon

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Posted 26 August 2006 - 03:07 PM

Well, it was happening when I wasnt using the beta, so I just used it to see if it would work better.

When you open IE, the whole computer pretty much goes unresponsive uless you CTRL+ALT+DEL it. With the beta, it doesn't do that. It takes about 7 or 8 mins to START loading the page, then it's normal again. When you click on a link, it takes another 7 or 8 mins to start loading again. I have cable, and I know cable isn't quite that slow, :thumbsup:.

#4 miekiemoes

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Posted 26 August 2006 - 03:17 PM

Let's clean up a bit more here...
I see you have Registry Cleaner installed - I do not recommend this tool, because it's supported by malware in most cases (popups related to registry cleaner are being shown).
So I recommend you uninstall it if you didn't buy it.


* Start HijackThis, close all open windows leaving only HijackThis running. Place a check against each of the following:

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://red.clientapps.yahoo.com/customize/...rch/search.html
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = :0
O2 - BHO: (no name) - {77701e16-9bfe-4b63-a5b4-7bd156758a37} - (no file)
O4 - HKCU\..\Run: [Registry Cleaner] "C:\Program Files\Registry Cleaner\RegClean.exe"
O4 - HKCU\..\Run: [DellSupport] "C:\Program Files\Dell Support\DSAgnt.exe" /startup
<== not recommended to run at startup
O4 - HKCU\..\RunOnce: [McWebDownlMgr] C:\DOCUME~1\Dave\LOCALS~1\Temp\McDMTemp007 (2)\DwnldMgr.exe /runkey

* Click on Fix Checked when finished and exit HijackThis.

Then check if you are having the same problem in safe mode (choose safe mode with networking support)

In case you don't, then this is mos probably caused because of your McAfee. I've already seen many issues before with McAfee where after some updates it caused problems with Internet explorer.
Here a similar issue:
http://forums.spywareinfo.com/index.php?showtopic=83323
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#5 DanTycoon

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Posted 27 August 2006 - 09:41 AM

You know what? This computer is doing really badly. Thanks for the help, but I think it's beyond the point of no return (or fixing). It was giving me a "UNMOUNTABLE_BOOT_DRIVE" when I restarted the computer normally, tried safe mode with networking 3 times, same blue screen. Just safe mode worked, then I restarted and now it booted successfully.

Should I just tell the guy to format and reinstall XP? Internet Explorer wouldn't be a problem then :thumbsup:.

EDIT: If you want the stop code it is: 0x000000ED (0x86A76B20, 0xC0000185, 0x00000000, 0x00000000)

Edited by DanTycoon, 27 August 2006 - 09:44 AM.


#6 miekiemoes

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Posted 27 August 2006 - 09:47 AM

Aaah, you were trying to fix this for someone else? I have no clue what other things you performed in between though..

Next time -- don't install beta versions on computers which are not yours ;)

Whatever you choose to do with this computer is fine with me -- By the way, did you read my post about McAfee?
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#7 DanTycoon

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Posted 27 August 2006 - 09:53 AM

The computer has been off since that reply. For IE7, he agreed to install it. He was there, watching me. We thought that since IE6 didn't work at all, we might as well try IE 7 beta.

And I'd uninstall McAfee but he is one of those people that thinks if you don't have an antivirus or firewall installed for 5 seconds, you'll get a virus. McAfee is also the only AV and FW that he knows. I don't think I'm interested in trying to teach him how to use AVG Free and whatever firewall is better than McAfee.

Thanks.

Edited by DanTycoon, 27 August 2006 - 09:54 AM.


#8 miekiemoes

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Posted 27 August 2006 - 10:02 AM

And I still think that McAfee is the cause here though, seen too many issues with McAfee and latest updates lately.
But if you don't test it and uninstall it, you won't know.....
If McAfee is indeed the cause -- well, if he doesn't want to use an alternative, which I understand if he purchased it -- it's better to contact McAfee with these issues.

But first we have to be sure if it's indeed McAfee causing this, and the only way to find out is uninstalling it. If he's scared that he'll get infected within 5 minutes, then tell him to enable his Windows firewall.

Don't worry about malware here - this isn't a malware related issue.
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#9 DanTycoon

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Posted 27 August 2006 - 10:06 AM

Well, what do ya know? IE works now :thumbsup: . I guess McAfee is worse than I thought, hah. Now what should I do?

Edited by DanTycoon, 27 August 2006 - 10:20 AM.


#10 miekiemoes

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Posted 27 August 2006 - 11:12 AM

Well, what do ya know? IE works now :thumbsup: . I guess McAfee is worse than I thought, hah. Now what should I do?


As I thought... well, there are several things you can do..
You can install an alternative Antivirus and firewall which are free.
Avira is a great antivirus and Kerio is a great firewall. (look in my signature for the right downloadlocations).
But in this case and as you already said, your friend doesn't feel comfortable with using another firewall+AV since (s)he used to McAfee and most probably also purchased it -- so the best way is to contact McAfee and tell them about this issue.
But before you do, check first if there are any updates for McAfee, so install the latest version from their site - maybe this issue is already resolved in their latest install.
(if you purchased it, the registration key remains valid)
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#11 DanTycoon

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Posted 27 August 2006 - 11:59 AM

ok, thanks.

#12 miekiemoes

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Posted 29 August 2006 - 05:27 PM

Since this issue appears resolved ... this Topic is closed.

If you need this topic reopened, please request this by sending the moderating team
a PM with the address of the thread. This applies only to the original topic starter.

Everyone else please begin a New Topic.
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